SmartSuite provides a unified portal and structured workflows for HR, Facilities, Legal, Finance, and Operations.
Yes — intake forms, routing rules, and dashboards eliminate the chaos of email-driven service.
Requests route to specialized teams automatically with unique workflows, fields, and SLAs per category.
Absolutely — HR, Legal, and Finance data are secured with role-based access, audit logs, and governance controls.
Yes — employees can submit requests, check status, and access knowledge articles in a single portal.
Dashboards, alerts, and automated escalations ensure timely responses and highlight bottlenecks.
Track all decisions, approvals, and changes with full audit trails and version histories.
Yes — SmartSuite’s no-code configuration supports multi-department, multi-region, and enterprise-wide service operations.
Chief Operating Officer (COO)
Oversees critical service continuity and enterprise-wide operational resilience.
HR Director / HR Operations Manager
Manages employee help needs and HR-related services.
- Benefit Statement:
SmartSuite centralizes HR requests and ensures sensitive data is handled securely.
- Benefit Source:
Request forms, workflows, approvals, permissions.
HR request triage
Sensitive data governance
Policy support
Facilities / Workplace Manager
Manages workspace issues, safety items, and facility service tasks.
- Benefit Statement:
SmartSuite gives facilities teams structured request workflows and visibility into building operations.
- Benefit Source:
Task boards, maintenance logs, SLA tracking.
Issue tracking
Work order management
Safety coordination
General Counsel / Legal Ops Manager
Manages legal intake, reviews, compliance inquiries, and advisory requests.
- Benefit Statement:
SmartSuite provides full traceability and auditability over legal service workflows.
- Benefit Source:
Approval routing, document storage, audit trails.
Legal intake routing
Compliance oversight
Contract review
Finance Manager / AP/AR Specialist
Handles finance and procurement requests such as payments, POs, and approvals.
- Benefit Statement:
SmartSuite standardizes finance workflows and ensures audit-ready controls.
- Benefit Source:
Approvals, workflows, documentation.
PO reviews
Invoice questions
Payment approvals
Service Desk Coordinator / Operations Analyst
Monitors incoming requests and supports workflow optimization.
- Benefit Statement:
SmartSuite provides analytics and operational clarity across all requests.
- Benefit Source:
Dashboards, analytics, workflow insights.
Trend analysis
Load balancing
SLA oversight
Employee / Request Submitter
Submits requests and relies on service teams for timely support.
- Benefit Statement:
SmartSuite offers a clear, user-friendly portal with consistent communication and updates.
- Benefit Source:
Self-service portal, notifications, request history.
Submit requests
View status
Access knowledge
