Plan and coordinate changes, maintenance windows, and operational activities in a shared calendar to reduce conflicts, improve visibility, and keep stakeholders aligned.
Capture planned and unplanned outages with structured workflows for response, communication, and follow-up—ensuring clear ownership and timely resolution.
Manage releases across environments with defined rollout stages, tasks, and validations to improve predictability and reduce deployment risk.
Track environments, versions, and deployment status to maintain clarity across development, testing, and production operations.
Map systems, services, and dependencies to understand operational impact and make informed decisions during changes, releases, and outages.
Route operational changes through structured review and approval workflows, including CAB-style governance, with full decision traceability.
Keep IT teams and business stakeholders informed with automated notifications, status updates, and communication logs tied to operational events.
Monitor operational health with real-time dashboards and KPIs, and capture lessons learned and corrective actions after incidents or major events.
Yes—SmartSuite provides shared calendars with workflows, notifications, and status tracking.
Yes—track versions, environments, rollout stages, tasks, and validations in structured workflows.
Yes—dependency mapping connects systems and services to understand operational impact.
Yes—shared calendars, dependency context, and approval workflows reduce collisions and prevent downtime.
Yes—outages and changes can link to incidents, requests, and SLA impacts when you also use ITSM.
Capture outcomes, lessons learned, and corrective actions directly in the event record.
Yes—teams can use role-based views and workflows tailored to their operating model.
Yes—and it becomes more powerful when connected to ITSM and ITAM, without requiring migrations.
Chief Information Officer (CIO)
Drives enterprise IT strategy, ensuring technology investments support business goals, service reliability, and operational performance.
- Benefit Statement:
SmartSuite gives the CIO unified visibility into service performance, trends, and risk areas — enabling faster, more informed decisions that strengthen IT’s impact on the business.
- Benefit Source:
Centralized dashboards, real-time SLA monitoring, cross-workflow reporting, and configurable KPIs that tie IT performance to strategic outcomes.
Unified IT Oversight
Monitors SLA performance, uptime, ticket volumes, and risk indicators in a single pane of glass.
Strategic Alignment
Connects IT initiatives, service levels, and resource needs to organizational KPIs and outcomes.
Data-Driven Decisions
Uses analytics trends to prioritize investments and forecast operational needs.
Chief Technology Officer (CTO)
Leads technology architecture, platforms, and delivery reliability across engineering and infrastructure.
- Benefit Statement:
SmartSuite connects releases, environments, and operational impact for more predictable delivery.
- Benefit Source:
Release tracking, dependency mapping, and operational dashboards.
Release confidence
reviews rollout readiness and risk
Architecture awareness
understands dependency impact
Reliability improvement
drives continuous operational maturity
Director of IT Operations / Infrastructure
Owns day-to-day operational stability, maintenance planning, and outage coordination.
- Benefit Statement:
SmartSuite centralizes changes, maintenance, outages, and dependencies into one operational system.
- Benefit Source:
Ops calendars, outage workflows, and dependency views.
Operational coordination
Manages change and maintenance schedules
Outage oversight
Tracks major events and follow-ups
Capacity planning
Anticipates upcoming operational demand
IT Operations Manager
Manages operational execution, escalations, and cross-team coordination.
- Benefit Statement:
SmartSuite provides clear ownership and real-time visibility across all operational events.
- Benefit Source:
Workflows, dashboards, and escalation rules.
Change execution
Coordinates approvals and tasks
Incident follow-up
Ensures corrective actions are completed
Stakeholder alignment
Communicates status consistently
DevOps / Release Manager
Coordinates releases, deployments, and environment readiness across teams.
- Benefit Statement:
SmartSuite delivers structured release workflows with impact visibility and clear accountability.
- Benefit Source:
Release trackers, environment records, and approvals.
Release planning
Manages versions and rollout stages
Approval routing
Ensures governance is followed
Post-release validation
Tracks outcomes and issues
DevOps Lead / Platform Engineer
Supports CI/CD pipelines, environments, and operational reliability.
- Benefit Statement:
SmartSuite provides operational context around releases, outages, and dependencies.
- Benefit Source:
Environment tracking, dependency maps, and event logs.
Deployment awareness
reviews upcoming changes
Dependency impact checks
validates service readiness
Incident coordination
supports outage response
Site Reliability Engineer (SRE)
Focuses on system reliability, availability, and performance.
- Benefit Statement:
SmartSuite helps SREs identify patterns across outages, changes, and dependencies.
- Benefit Source:
Ops dashboards, post-event reviews, and trend analysis.
Reliability monitoring
reviews outage and change trends
Root cause support
contributes to post-event reviews
Improvement actions
tracks reliability initiatives
Infrastructure Engineer / Systems Administrator
Executes operational changes and maintains infrastructure environments.
- Benefit Statement:
SmartSuite links tasks to operational events, approvals, and service impact.
- Benefit Source:
Task checklists, workflows, and dependency context.
Change execution
Completes assigned operational tasks
Maintenance updates
Documents work and outcomes
Impact awareness
Reviews dependencies before changes
NOC Analyst / Operations Coordinator
Monitors operational schedules, outages, and communications.
- Benefit Statement:
SmartSuite provides a single real-time view of operational activity.
- Benefit Source:
Ops calendars, dashboards, and communication logs.
Event monitoring
tracks outages and maintenance windows
Communications
posts updates and notifications
Follow-up tracking
ensures actions are captured
IT Risk Manager / GRC Partner
Monitors operational risk and compliance related to IT changes and outages.
- Benefit Statement:
SmartSuite links operational activity to risk context and audit trails.
- Benefit Source:
Change records, dependency mapping, and audit history.
Risk oversight
reviews high-risk changes
Audit support
validates change governance
Control alignment
ensures policies are followed
Business Service Owner
Owns availability and performance of critical business services.
- Benefit Statement:
SmartSuite provides visibility into changes and outages that affect business services.
- Benefit Source:
Service impact views and dashboards.
Service awareness
monitors upcoming maintenance
Impact review
understands outage implications
Stakeholder communication
aligns business expectations