Record, categorize, and resolve incidents with linked response workflows.
Plan patrol routes, assign officers, and capture digital logs.
Track visitor access, entry credentials, and facility permissions.
Document and manage investigations with evidence tracking and approvals.
Identify vulnerabilities and assess risks across locations.
Develop and coordinate emergency action plans and drills.
Track certifications, background checks, and policy adherence.
Visualize performance, response times, and security KPIs across facilities.
SmartSuite centralizes incident management, patrol operations, investigations, and access control workflows into one platform.
Security leaders can monitor incidents, assign response tasks, and analyze performance through real-time dashboards — ensuring consistent, accountable operations across all locations.
Yes. SmartSuite’s Automation Engine automatically routes incident reports, triggers notifications, and escalates cases based on severity, type, or location.
This ensures the right personnel are alerted immediately and that all response actions are tracked, documented, and auditable.
Absolutely. SmartSuite integrates with leading security systems — including LenelS2, Genetec, Avigilon, Brivo, and Honeywell — as well as communication tools like Microsoft Teams and Slack.
These integrations enable unified event logging and ensure critical alerts flow directly into your SmartSuite workflows for faster, coordinated responses.
SmartSuite provides real-time dashboards that track key metrics like incident frequency, response time, and patrol coverage.
Leaders can analyze trends across sites, evaluate guard performance, and identify recurring vulnerabilities — turning operational data into actionable insights.
Yes. SmartSuite is SOC 2 Type II certified and includes role-based access controls, encryption, and audit logging to ensure data integrity and compliance.
Administrators can restrict access by location, role, or record type, maintaining the highest levels of data governance across physical security programs.
Yes. SmartSuite is built for enterprise-scale security operations, supporting thousands of users across multiple regions, sites, and departments.
Our Solution-Based Pricing model allows organizations to deploy physical security workflows globally while maintaining centralized oversight and governance.
Chief Security Officer (CSO)
Owns the organization’s physical security strategy, risk posture, and operational readiness.
- Benefit Statement:
SmartSuite gives CSOs real-time visibility into incidents, trends, and response effectiveness across all facilities.
- Benefit Source:
Executive dashboards, incident analytics, risk tracking, and audit trails.
Security Oversight
Reviews incidents, response times, and threat trends across locations.
Risk Management
Identifies high-risk sites and recurring issues.
Executive Reporting
Delivers board-ready summaries on security posture and improvements.
VP/ Director of Physical Security
Oversees day-to-day physical security operations, policies, and teams.
- Benefit Statement:
SmartSuite centralizes security operations into one system, improving consistency and control.
- Benefit Source:
Incident workflows, dashboards, standardized procedures.
Operational Management
Tracks incidents, patrols, and open actions.
Policy Enforcement
Ensures consistent execution of security procedures.
Performance Monitoring
Reviews KPIs such as response time and closure rates.
Security Operations Manager
Manages security teams, shifts, escalations, and daily operational execution.
- Benefit Statement:
SmartSuite improves coordination, accountability, and visibility across security operations.
- Benefit Source:
Task workflows, escalation rules, operational dashboards.
Incident Coordination
Assigns responders and tracks progress to resolution.
Shift Oversight
Reviews workload and coverage across sites.
Escalation Management
Ensures high-severity incidents are handled promptly.
Security Supervisor / Shift Lead
Oversees on-shift security staff and immediate incident response.
- Benefit Statement:
SmartSuite provides supervisors real-time task visibility and clear escalation paths.
- Benefit Source:
Mobile workflows, alerts, activity logs.
Task Assignment
Dispatches guards and responders during incidents.
Situation Awareness
Monitors active incidents and updates.
Reporting
Reviews shift activity and handover notes.
Security Officer / Guard
Performs patrols, responds to incidents, and enforces security protocols.
- Benefit Statement:
SmartSuite simplifies reporting and ensures guards follow standardized procedures.
- Benefit Source:
Mobile incident forms, checklists, notifications.
Incident Reporting
Logs incidents with photos, notes, and timestamps.
Patrol Execution
Completes scheduled patrols and inspections.
Real-Time Updates
Receives assignments and alerts instantly.
Facilities Director
Oversees buildings, infrastructure, safety, and facility operations.
- Benefit Statement:
SmartSuite links physical security incidents with facilities context for faster resolution.
- Benefit Source:
Linked records, dashboards, work orders.
Facility Oversight
Reviews incidents tied to specific locations or assets.
Coordination
Aligns security and facilities response efforts.
Risk Reduction
Identifies facility-related security vulnerabilities.
Facilities Maintenance Manager
Manages repairs, inspections, and maintenance related to safety and security.
- Benefit Statement:
SmartSuite centralizes work orders and compliance tracking.
- Benefit Source:
Work order workflows, checklists, dashboards.
Maintenance Coordination
Assigns and tracks repair tasks after incidents.
Inspection Tracking
Ensures safety and security inspections are completed.
Compliance Records
Maintains audit-ready maintenance history.
Asset Protection Manager
Protects physical assets, inventory, and high-value equipment.
- Benefit Statement:
SmartSuite provides visibility into theft, loss, and asset-related incidents.
- Benefit Source:
Incident logs, asset linkage, analytics dashboards.
Loss Prevention
Tracks theft and damage incidents.
Asset Risk Analysis
Identifies recurring loss patterns.
Mitigation Planning
Coordinates corrective actions.
Risk Manager (Physical Security)
Oversees physical security risks and mitigation strategies.
- Benefit Statement:
SmartSuite connects incidents, controls, and remediation actions into one risk view.
- Benefit Source:
Risk registers, linked incidents, dashboards.
Risk Tracking
Logs and monitors physical security risks.
Mitigation Oversight
Tracks corrective actions and deadlines.
Reporting
Provides risk summaries to leadership.
Compliance / Safety Officer
Ensures compliance with safety regulations, internal policies, and audit requirements.
- Benefit Statement:
SmartSuite maintains audit-ready documentation and compliance workflows.
- Benefit Source:
Audit trails, checklists, approvals, document management.
Compliance Monitoring
Tracks inspections and regulatory requirements.
Incident Review
Reviews incidents for compliance gaps.
Audit Preparation
Provides complete evidence for audits.
Third-Party Security Vendor Manager
Manages outsourced security providers and guard services.
- Benefit Statement:
SmartSuite provides structured oversight of vendor performance and compliance.
- Benefit Source:
Vendor records, SLAs, performance dashboards.
Vendor Oversight
Tracks contractor activity and response quality.
Performance Reviews
Monitors SLAs and incidents tied to vendors.
Contract Compliance
Ensures vendors meet contractual obligations.
Business Unit Leader / Site Manager
Oversees operations at a specific site or facility.
- Benefit Statement:
SmartSuite gives site leaders transparency into security incidents and readiness.
- Benefit Source:
Role-based dashboards, incident summaries.
Site Awareness
Reviews incidents impacting their location.
Coordination
Works with security and facilities teams on resolution.
Local Reporting
Shares site-level updates with leadership.