Quantify the impact of disruptions, determine recovery objectives, and inform continuity strategies to strengthen organizational resilience.
Identify important services, map dependencies, owners, and impact tolerances to support resilience and regulatory needs.
Coordinate crisis response with clear roles, communications, decisions, tasks, and real-time situation reporting.
Maintain BCP/DR plans together—dependencies, runbooks, contacts, tests, and continuous improvement.
Manage site security, safety incidents, inspections, access requests, and corrective actions with auditable workflows.
Schedule resilience tests, capture results, track gaps, and manage remediation across continuity and DR programs.
Track vendor, supplier, and technology dependencies tied to critical services, including risk exposure and mitigation status.
Monitor readiness metrics, testing completion, incident trends, and outstanding actions with leadership and regulator-ready reporting.
SmartSuite brings together BIAs, business service mapping, continuity plans, and physical security incident workflows — ensuring teams can see operational dependencies and security risks in one integrated view.
Teams collaborate through shared records, automated routing, real-time updates, crisis playbooks, and centralized communication — ensuring rapid and consistent action.
Yes — SmartSuite’s intuitive, mobile-friendly UI simplifies daily reporting, safety checks, issue capture, and follow-up tasks for on-site teams.
Instead of separate systems for BIAs, continuity planning, incident management, security logs, and exercises — SmartSuite consolidates them into a single program management platform.
SmartSuite supports frameworks such as DORA, ISO 22301, OCC/FFIEC, and organizational continuity standards, offering audit trails, evidence tracking, and documented workflows.
Teams plan and document exercises, run simulations, collect outcomes, track corrective actions, and measure improvements over time.
SmartSuite centralizes security incidents, patrol logs, risks, remediation tasks, and safety audits — enabling trend analysis and improved coordination across locations.
Yes — SmartSuite supports multi-department resilience programs with no-code workflows, permissions, dashboards, and linked data across critical services and operational dependencies.
Chief Risk Officer (CRO)
Oversees enterprise-wide risk management, ensuring risks are identified, assessed, and managed in alignment with strategic goals.
- Benefit Statement:
SmartSuite gives CROs unified visibility into risks, KRIs, trends, and mitigation progress.
- Benefit Source:
Heat maps, dashboards, linked records, automated scoring, and risk rollups.
Enterprise Risk Oversight
Reviews enterprise-wide risk exposure, top risks, and mitigation status in real time.
Strategic Exposure Reports
Delivers executive and board reporting on risk posture and trends.
Mitigation Governance
Ensures mitigation plans are owned, tracked, and executed on schedule.
Chief Operating Officer (COO)
Ensures operational activities align with organizational risk tolerances and resilience goals.
- Benefit Statement:
SmartSuite enables COOs to monitor operational risks and verify that remediation actions are effective.
- Benefit Source:
Real-time dashboards, KRIs, linked issues, and operational risk views.
Operational Risk Monitoring
Tracks risks affecting business operations, services, and processes.
Trend Analysis
Reviews risk patterns and emerging operational exposures over time.
Issue Oversight
Monitors remediation progress for risks impacting delivery and performance.
Director of Operational Resilience
- Benefit Statement:
SmartSuite structures and automates resilience workflows for continuous readiness.
- Benefit Source:
BIA forms, service mapping, crisis workflows, exercise logs, dashboards.
BIA Execution:
Coordinates BIAs with stakeholders.
Crisis Response:
Oversees escalations and communication.
Exercise Planning:
Tracks preparedness across teams.
Business Continuity Manager
Maintains continuity plans, recovery procedures, contact trees, and incident coordination.
- Benefit Statement:
SmartSuite provides a connected, auditable platform for managing continuity documentation and exercises.
- Benefit Source:
Version-controlled plans, automated reminders, exercise logs.
Plan Maintenance:
Updates continuity plans with version tracking.
Testing & Audits:
Documents recovery exercises and results.
Communication:
Shares continuity updates across teams.
Director of Physical Security
Oversees facility security, access oversight, guard teams, and safety programs.
- Benefit Statement:
SmartSuite gives security leaders real-time visibility into physical security incidents, checks, and remediation activities.
- Benefit Source:
Security incident registers, checklists, patrol logs, remediation dashboards.
Incident Oversight:
Monitors and prioritizes physical security events.
Safety Programs:
Tracks inspections and safety compliance across locations.
Vendor Coordination:
Manages guard vendor activities and performance.
Facilities Manager
Ensures building readiness, safety compliance, and coordination during incidents or crises.
- Benefit Statement:
SmartSuite consolidates building operations, safety checks, and incident follow-up documentation.
- Benefit Source:
Task management, inspections, incident logs, dashboards.
Safety Inspections:
Runs regular safety and facility checks
Incident Support:
Provides updates and tasks during crises
Remediation Tracking:
Ensures corrective actions are completed
Crisis Response Coordinator
Manages incident communications, task assignments, and response workflows.
- Benefit Statement:
SmartSuite gives coordinators real-time updates, assigned tasks, and documented actions across crisis events.
- Benefit Source:
Crisis playbooks, notifications, communication logs.
Task Routing:
Assigns crisis response tasks.
Communication:
Maintains centralized incident communications.
Tracking:
Logs timeline updates and completion.
Security Analyst / Safety Officer
Handles incident logging, safety compliance checks, and documentation.
- Benefit Statement:
SmartSuite enables detailed incident capture and trend analysis with linked remediation tasks.
- Benefit Source:
Incident workflows, safety checklists, dashboards.
Incident Logging:
Records and categorizes events.
Risk Scoring:
Evaluates severity & impact patterns.
Follow-Up:
Coordinates remediation activities.