What is the SmartSuite Platform?

The SmartSuite Platform delivers on all three, bringing together work management, automation, and artificial intelligence to help organizations run smarter, faster, and more securely.

SmartSuite unifies the capabilities of a modern work platform with emerging AI features that assist users in creating, organizing, and analyzing their work. Whether managing enterprise-scale programs or automating simple workflows, SmartSuite provides the foundation for connected work across teams, processes, and data.

TL;DR

• SmartSuite combines work management, automation, and AI to help organizations streamline processes and collaborate more efficiently.
• It boosts productivity by automating repetitive tasks, summarizing complex information, and providing real-time visibility across teams and workflows.‍
• The platform delivers a secure, scalable foundation for connected work, unifying collaboration, reporting, and AI-powered workflow design in a single platform

Understanding SmartSuite: An Overview

SmartSuite is an enterprise-ready platform for connected work that enables organizations to manage any business process, from strategic initiatives to daily operations, within a single, secure environment.

Designed to support both structured and dynamic work, SmartSuite combines no-code workflow design, automation, collaboration, and integrated AI assistance to help teams work more efficiently and intelligently.

Key Features of SmartSuite

Customizable Workflows

SmartSuite allows users to design workflows that align perfectly with their specific business processes. Its intuitive drag-and-drop interface makes it easy to set up and modify workflows as project needs evolve. AI assistants within SmartSuite can suggest field mappings, formula syntax, or automation triggers, helping users build workflows faster and with fewer errors.

Real-time Collaboration

Teams stay connected with contextual collaboration tools that allow commenting, file sharing, and instant updates on records. SmartSuite’s AI-driven summaries help users quickly understand long comment threads or task histories, ensuring everyone stays aligned, even in complex projects.

Automation and AI Assistance

SmartSuite’s automation engine allows users to eliminate repetitive manual work by triggering actions based on conditions or events. AI assistance extends these capabilities by helping users create automation rules in plain language and by suggesting optimizations based on common usage patterns.

For example, AI can help draft task descriptions, generate checklists, or recommend next steps within a workflow, enhancing productivity without requiring programming expertise.

Data and Reporting

SmartSuite’s reporting tools deliver clear visibility into work progress, timelines, and performance metrics. Built-in AI aids with data summarization, enabling users to quickly interpret complex sets of records or identify key trends in dashboards and reports.

Integration Capabilities

SmartSuite connects with leading business tools, such as Google Workspace, Microsoft Teams, and Slack, so teams can centralize communication and data. AI improves this experience by helping users summarize synced data or surface relevant context across systems.

The Benefits of Using SmartSuite

Streamlined Project Management

SmartSuite simplifies project management by unifying every phase, from planning and execution to monitoring and reporting, into one environment. Teams can use AI summaries to digest project updates quickly and ensure nothing falls through the cracks.

Improved Productivity

By automating repetitive work and providing context-aware suggestions, SmartSuite enables users to focus on higher-value activities. AI helps generate content, summarize discussions, and streamline task creation, leading to measurable time savings across departments.

Increased Visibility

Real-time dashboards and AI-assisted summaries make it easier to understand performance data and communicate results. Teams and leaders gain faster insights into what’s on track, what’s delayed, and where resources are most needed.

Enhanced Control

SmartSuite’s governance model ensures administrators maintain full control over permissions, data visibility, and process standardization, while AI assistance helps surface relevant information quickly, supporting faster, better-informed decisions.

SmartSuite Use Cases

Enterprise Work Management

Enterprises with complex workflows rely on SmartSuite to bring structure and clarity to distributed work. Teams across departments can manage interdependent projects, with AI summarizing updates and reducing communication overhead.

Governance, Risk, and Compliance (GRC)

Organizations managing regulatory requirements can use SmartSuite to track risks, controls, and audit activities. AI helps simplify documentation by summarizing evidence or audit findings, accelerating compliance processes while maintaining accuracy.

IT Service Management (ITSM)

For IT departments, SmartSuite centralizes incident tracking, service requests, and change management. AI assistance helps summarize issue logs and status updates, reducing manual review time for service teams.

Workflow Automation

Routine approvals, notifications, and record updates can be automated easily with SmartSuite’s visual automation tools. AI guidance helps users design these workflows more efficiently and test them for completeness before deployment.

How SmartSuite Compares to Other Platforms

SmartSuite vs. ServiceNow

While ServiceNow remains focused primarily on ITSM, SmartSuite offers a unified platform for broader enterprise work management - including GRC, audit, and operational workflows. With built-in AI tools for automation, summarization, and workflow design, SmartSuite provides flexibility that scales beyond IT service management.

Scalability and Flexibility

SmartSuite’s modular architecture and no-code foundation make it suitable for both small teams and global enterprises. Its emerging AI features enhance the experience rather than replace user control, helping every organization scale intelligently without technical complexity.

Getting Started with SmartSuite

Implementation Process

Onboarding SmartSuite is straightforward. Users can begin by selecting a Solution Suite - a fully developed, industry-ready product - or start from scratch in SmartSuite Studio, the no-code environment for custom workflow creation. Built-in AI assistance helps users define structures and automate steps faster during setup.

Success Stories

Enterprises across industries have implemented SmartSuite to modernize operations.
A leading financial services firm used SmartSuite to consolidate compliance and risk workflows, leveraging automation and AI summaries to reduce reporting time by 30% while improving data accuracy across departments.

Future-Proofing Your Business

SmartSuite continues to expand its AI ecosystem responsibly, enhancing how users create automations, interpret data, and communicate across teams. As organizations adopt more intelligent workflows, SmartSuite ensures these tools are embedded safely and transparently within a governed platform.

Conclusion

The SmartSuite Platform combines the structure of enterprise-grade work management with the intelligence of modern AI tools. It helps organizations manage complexity, automate routine work, and connect teams through shared data and real-time context.

By uniting collaboration, automation, and AI assistance within a single secure environment, SmartSuite empowers businesses to move faster - with greater clarity and confidence.

To learn more, visit SmartSuite and explore how SmartSuite’s AI capabilities can enhance your organization’s connected work.

Key Takeaways

• SmartSuite is an AI-assisted platform that unifies work management, collaboration, and automation.
• Its AI features include task summarization, automation guidance, and workflow suggestions, enhancing productivity across teams.
• The platform supports multiple use cases, from GRC and ITSM to enterprise project management.
• SmartSuite’s secure, scalable architecture makes it an ideal foundation for organizations evolving toward intelligent work.