SmartSuite Partner Programs

Resellers market and sell SmartSuite licenses, often bundled with their own implementation and advisory services. You manage the customer relationship, help them adopt SmartSuite, and earn margin on license sales as well as services revenue.

Yes. Some customers prefer to purchase through a reseller; others prefer to contract directly with SmartSuite. We support both motions and will define deal structures and compensation so your role is protected and clearly understood.

Deal registration lets you flag a qualified opportunity you’re actively working before anyone else. Once approved, that registration helps prevent channel conflict and signals to our team that you’re leading the opportunity and should be supported accordingly.

Reseller margin is based on program level and performance. While specific percentages are documented in the program guide, you can expect the structure to reward sourced opportunities, multi-year deals, and consistent customer growth.

We expect resellers to actively sell and support SmartSuite, but we don’t impose unrealistic quotas out of the gate. Program tiers and benefits are tied to activity and customer success; we’ll review your pipeline and performance together on a regular cadence.

As a reseller, you’re typically the primary relationship owner and first point of contact for solution-level questions. SmartSuite provides platform support, documentation, and escalation paths so you can lean on us for product issues or complex cases.

In some cases, yes—for example, when you’re expanding SmartSuite to new regions, departments, or solution areas. We handle these situations carefully using deal registration and clear rules of engagement to ensure the customer and the partner are treated fairly.

Ideal resellers already sell into regulated or process-intensive industries, have experience with GRC or work management platforms, and are committed to building repeatable offerings on SmartSuite rather than one-off projects.

Consulting firms, GRC boutiques, SIs, and specialist agencies that lead with advisory and implementation work are ideal. If your primary business is designing and rolling out programs—rather than selling software—this program is built for you.

No. Many services partners never resell SmartSuite licenses. You can remain services-only, with SmartSuite contracting directly with the customer while you handle strategy, design, configuration, and ongoing optimization.

Yes. We offer role-based enablement paths—covering builders, solution architects, and GRC/operations specialists. While certification may not be mandatory at the entry level, it’s strongly recommended and often required for higher program tiers.

Absolutely. Many firms join the program specifically to help customers modernize or expand SmartSuite deployments they already have—adding new solutions, improving automations, or strengthening reporting and governance.

A lot. We encourage you to build named offerings—like “GRC-in-a-Box on SmartSuite” or “IT Service Operations on SmartSuite”—using our templates and best practices as a starting point. Your IP, methodology, and delivery approach remain yours.

We focus on product enablement, commercial alignment, and ensuring the customer has what they need from a licensing and roadmap standpoint. You remain the lead for day-to-day delivery, while our team supports from the platform side.

Yes. Many partners start with services, then expand into resell or MSP as their SmartSuite practice matures. We’ll revisit your strategy regularly and help you shift into additional programs when the timing is right.

We look for products that complement SmartSuite’s work management capabilities—such as security tools, data and analytics platforms, ticketing systems, collaboration tools, or specialized GRC/IRM solutions that benefit from a shared workflow layer.

No. You can apply with a clear concept and use the program to design and validate the integration. That said, having a prototype or defined use cases makes it easier to accelerate through review and into co-marketing.

We provide documentation, best practices, and access to sandbox environments. For partners working toward “certified” status, we collaborate on test plans and validation to ensure the integration is reliable, secure, and easy for joint customers to use.

Co-marketing is tailored to the depth and impact of the integration. This can include marketplace listings, joint solution briefs, webinars, events, and inclusion in relevant campaigns—especially when the integration unlocks compelling GRC or operations use cases.

Yes. Depending on the model, you might monetize through your own product (upgrade tiers, usage) or through joint solution packaging. SmartSuite doesn’t dictate your pricing; we focus on ensuring the value proposition is clear to customers.

We align on a shared support model: SmartSuite covers the platform, you cover your product, and we agree on how integration-related tickets are triaged and escalated. The goal is to keep the customer out of the “ping-pong” between vendors.

Yes. Integrations must respect SmartSuite’s security, privacy, and data-handling standards. We’ll review authentication, data flows, and auditability as part of the validation process, especially for use cases in regulated industries.

Definitely. Many technology partners also implement SmartSuite or resell licenses as part of a broader solution. The program is flexible enough to support both integration and services/resell motions under one relationship.

It’s designed for organizations and individuals who influence buying decisions but don’t want to build a delivery or resell capability—advisors, consultants, investors, associations, and ecosystem partners with trusted networks.

A qualified referral is a warm introduction to an organization with a real use case, budget potential, and willingness to engage in a discovery conversation. The exact qualification criteria are documented in the program guide and reinforced in onboarding.

Referral commissions are typically paid as a percentage of the first-year contract value for qualified, closed-won deals. Exact percentages, thresholds, and payout timing are documented in the program terms so expectations are clear.

Referrals are submitted through a simple online form or partner portal. From there, you can see basic status updates—qualified, in-progress, closed-won/lost—and when you can expect commission, subject to program terms.

Yes. Some partners stay involved as strategic advisors, helping the customer shape requirements and evaluate SmartSuite. Others prefer a lighter-touch model. We’ll clarify your desired level of involvement on a case-by-case basis.

We handle overlapping situations carefully. In some cases, your referral may still be credited if your introduction materially advances the opportunity. In others, we’ll be transparent about existing activity and discuss options with you.

Absolutely. Many partners start with referrals to learn the platform and market fit, then move into Services, Reseller, or MSP once they see traction. We’ll help you evaluate that progression when it makes sense.

There are no strict quotas. However, we do look for meaningful engagement and quality referrals over time to keep the relationship active and mutually beneficial.

MSPs use SmartSuite as the backbone of ongoing services they deliver on behalf of clients. You’re responsible for running day-to-day workflows, reporting, and operations for your customers, not just selling licenses or implementing one-time projects.

We’ll work with you on a licensing model that reflects how you package and sell your managed services. This might involve per-seat, per-environment, or solution-based constructs, with an emphasis on predictability and scalability for your business.

We support strong co-branding and “powered by SmartSuite” positioning. For deeper white-label scenarios, we’ll evaluate options together to ensure the experience meets both your brand requirements and SmartSuite’s governance standards.

MSPs typically operate separate workspaces or environments per client, with shared patterns and templates to drive consistency. We’ll share best practices for structuring solutions, permissions, and automations across multiple customers.

SmartSuite works well for GRC-as-a-Service, vendor risk management, operational resilience programs, IT service operations, project portfolio oversight, and other workflows where your team needs structure, auditability, and consistent delivery.

You remain the primary point of contact for your customers, including front-line support and service-level commitments. SmartSuite provides platform-level support and escalation paths so you can meet your obligations with confidence.

Yes. Because MSPs often work with regulated customers, we’ll expect a robust approach to security, access control, and data separation. We’ll review your operating model and share guidelines to help you align with SmartSuite’s standards.

Yes. Many MSPs both resell SmartSuite licenses and provide consulting or implementation services. The MSP Program is designed to sit alongside the Reseller and Services Programs so you can flex between project work, resell, and managed offerings under one relationship.