Getting Started with SmartSuite

We’re here to help you transform the way you work, every step of the way. With in-depth guides, a searchable online help center, quick how-to videos and live chats with our helpful reps, you can get the information you need in the format you prefer.

Leverage Enterprise level support

Help Articles

Our Help Center is your searchable user manual, complete with how-to’s and helpful tips so you can get the most out of SmartSuite.

Whether you browse by topic or search for something specific, you’ll find just what you’re looking for in our detailed articles that cover every part of our work management platform.

SmartSuite help center

Get Smart
In SmartSuite

Use our advanced resources and take your skills to the next level!

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Instructional Videos

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Get a walkthrough of every part of SmartSuite with our short video tutorials. From impactful introductions to detailed how-tos, our library of video resources will quickly get you up to speed.

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On-Demand Webinars

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Live and on-demand webinars will help you further customize SmartSuite to meet your needs. You’ll learn how you can put the power of our work management platform to work for you.

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Daily Office Hours

SmartSuite support staff

Join our live office hour session every day Monday-Friday at 9 am PT to get all your questions answered by a SmartSuite Onboarding Specialist.

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Live Monthly Training

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Fast-track your SmartSuite learning journey or kick-start your SmartSuite implementations with this live Training Class! Includes a free, live certification opportunity

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SmartSuite Academy

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The SmartSuite Academy was created to help our customers and partners get the most out of using SmartSuite. Within the academy, you'll find free online training courses, how-to videos, solution showcases, and certifications that validate your knowledge of SmartSuite.

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Help When You Need It,
However You Want It.

We’re here for you, and we’ll meet you where you’re at with the support you need.

SmartSuite integrated support center

Integrated Support Center

Built right into SmartSuite, the Help Center modal connects you to available support channels so you can get answers and help with limited interruptions to your workflow. Search help guides, submit feedback, send us a message and check the platform’s status.

SmartSuite real time chat

Real Time Chat

Sometimes it’s just better to connect with someone to get the answer you need — we get that. Chat in real-time with our support team when we’re online, or send us a message and we’ll get back to you as soon as we can.

Open a support ticket

Open a Ticket

If you're encountering a bug on the platform, you can create a bug ticket directly from the blue messenger icon on the bottom right of any SmartSuite page. Once your ticket is submitted, our dedicated team will promptly begin addressing the problem. You will receive regular email notifications with status updates, keeping you informed about the progress of your reported issue. Your feedback is invaluable in helping us maintain a seamless user experience. We appreciate your cooperation in improving our platform.

Request a new feature

Request a New Feature

We designed SmartSuite to adapt to your work, and we’re here to support you by improving our product to further meet your needs. Tell us how we could make something better or what new feature would help you — then upvote requests made by the community, add comments, and be notified of updates you voted on!

Have an idea? Make a suggestion here. You might even find our founders wandering around!

Real-time status reporting

Real-Time Status Reporting

Whether things are humming along, there’s scheduled maintenance or a report of an incident, the Status area of the Help Center modal will notify you of the state of the environment. Here, you can view uptime reports and past incidents. You’re also able to subscribe to these updates via email, Slack or an Atom or RSS feed.