Raise the bar with solutions designed to streamline critical IT processes, organize projects and remove traditional obstacles on the road of an ever-changing technology landscape.
Unify The Management
Of Critical IT Processes
Manage IT data and workflows in one place. From deploying help desk and issue management solutions to ensuring core business operations stay uninterrupted, you have the tools to handle work requests, track assets, staff your help desk and manage software licenses. Roll up metrics into dashboards to highlight trends and address critical issues before they impact your business.
Kepp IT Working
From Any Device
Stay connected to critical IT information, tickets and device information no matter where you are or what device you're using. With native iOS and Android apps, SmartSuite keeps you in the loop whether you're on site or on the go. Share files, images, updates and other feedback to resolve problems, close tickets and keep IT processes moving.
How SmartSuite Works For Your Teams
Monitor Your Work With IT Dashboards
Slice and dice data, track help tickets, work requests, and more in dynamic interactive dashboards. Drill into the details to identify root cause issues and continuously improve.Solution Tab Link Text
Collaborate In Real-Time
Create a culture of collaboration, tapping expertise and asking critical questions to tackle issues as they appear. Start conversations anytime, directly where the work is being done.Solution Tab Link Text
Automatically Prioritize Tasks
Use integrated task management to respond efficiently and reach out proactively, with triggers to push and pull action during daily work.Solution Tab Link Text
Create Teams & Manage Workflow
Triage and escalate. Map your resources to manage inbound issues and automate escalations to make sure hot items get the right response.Solution Tab Link Text
Integrate With Adjacent IT Tools
Connect your favorite tools. Automatically pull in your data from multiple apps and finally have all your team’s work in one place.Solution Tab Link Text
Automate workflow processes to keep your technology engine running while you sleep — and make sure you actually get to sleep.Solution Tab Link Text
Stay In The Know
React to the needs of your organization in real time. Support team members on the front-lines of delivery and ensure they have the technology resources they need when they need them.Solution Tab Link Text
Protect Critical IT Data
Rest easy knowing your data is safe and secure on leading infrastructure and security protocols.Solution Tab Link Text
IT Work Request
Securely create, receive, and track work requests from your team, customers, or outside contractors. Assign work with easy-to-customize workflows and automations from start to finish.
IT Help Desk
This solution is for internal IT departments to capture and resolve internal technology issues within their scope of responsibility.
IT Asset Tracker
Keep track of IT assets issued to employees or implemented in networks, facilities and workspaces. Capture critical data, maintenance schedules, equipment lifecycle, value estimates and more.
IT Security Policies
Create, maintain and share rules and procedures for all individuals accessing and using an organization’s IT assets and resources.
IT Security Audits
Are the IT Security Policies you created being followed? This solution ensures a record of visibility into the how well security procedures are being adhered to.
Maintain a central repository of all your software licenses and cloud subscription accounts. Attach contracts or agreements, and manage permissions to control access to license data.