Information Technology

Raise the bar with solutions designed to streamline critical IT processes, organize projects and remove traditional obstacles on the road of an ever-changing technology landscape.

SmartSuite optimizes information technology workflow
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Unify the management of critical IT processes

Unify The Management
Of Critical IT Processes

Manage IT data and workflows in one place. From deploying help desk and issue management solutions to ensuring core business operations stay uninterrupted, you have the tools to handle work requests, track assets, staff your help desk and manage software licenses. Roll up metrics into dashboards to highlight trends and address critical issues before they impact your business.


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Track
Tickets & Issues

Deploy help desk and issue management solutions to ensure business operations are not interrupted. Roll up metrics into dashboards to highlight trends and address critical issues before they impact your business.


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Manage Your IT
Assets And Licenses

Easily track all of your IT assets, who they are deployed to and what software versions are deployed. Keep an eye on software licenses and renewals so that you can plan and budget for your ongoing operations.


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Deliver IT Solutions To
Power Your Business

Manage internal IT projects to deploy the perfect technology solutions to streamline your operations. Plan deployments, schedule your teams, and monitor progress to ensure you deliver on time and under budget.


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Elevate
IT Governance

Draft and publish IT policies and procedures in one shared space. Ensure your IT strategy compliments your business goals, securing your data and reinforcing your commitment to privacy and security. Manage IT security audits and mitigate any identified risks.


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Streamline IT
Workflows

Standardize your IT request workflow with a centralized work request process. Prioritize tasks, assign IT staff and ensure that you achieve service level agreements. Monitor your team with flexible reports and dashboards that keep you updated in real time.


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Kepp IT Working
From Any Device

Stay connected to critical IT information, tickets and device information no matter where you are or what device you're using. With native iOS and Android apps, SmartSuite keeps you in the loop whether you're on site or on the go. Share files, images, updates and other feedback to resolve problems, close tickets and keep IT processes moving.

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How SmartSuite Works For Your Teams

Monitor support activity with reports and dashboards

Monitor Your Work With IT Dashboards

Slice and dice data, track help tickets, work requests, and more in dynamic interactive dashboards. Drill into the details to identify root cause issues and continuously improve.

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Collaborate And Respond In Real-Time

Collaborate In Real-Time

Create a culture of collaboration, tapping expertise and asking critical questions to tackle issues as they appear. Start conversations anytime, directly where the work is being done.

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Create design updates in a next-gen document

Automatically Prioritize Tasks

Use integrated task management to respond efficiently and reach out proactively, with triggers to push and pull action during daily work.

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Create Teams & Manage Workflow

Triage and escalate. Map your resources to manage inbound issues and automate escalations to make sure hot items get the right response.

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Use Zapier to integrate with 2,000+ software platforms

Integrate With Adjacent IT Tools

Connect your favorite tools. Automatically pull in your data from multiple apps and finally have all your team’s work in one place.

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Use Zapier to integrate with 2,000+ software platforms

Automate Tasks

Automate workflow processes to keep your technology engine running while you sleep — and make sure you actually get to sleep.

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View field-level activity history

Stay In The Know

React to the needs of your organization in real time. Support team members on the front-lines of delivery and ensure they have the technology resources they need when they need them.

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SmartSuite is powered by the secure AWS platform

Protect Critical IT Data

Rest easy knowing your data is safe and secure on leading infrastructure and security protocols.

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Explore All Features

Information Technology

Click on the cards below to view a live, read only version of the solution template.
Securely create, receive, and track work requests from your team, customers, or outside contractors

IT Work Request

Securely create, receive, and track work requests from your team, customers, or outside contractors. Assign work with easy-to-customize workflows and automations from start to finish.

Securely create, receive, and track work requests from your team, customers, or outside contractors
https://app.smartsuite.com/public/pb7v5n6n/solution/611fcc2940f7cffcb1ba1489
This solution is for internal IT departments to capture and resolve internal technology issues within their scope of responsibility

IT Help Desk

This solution is for internal IT departments to capture and resolve internal technology issues within their scope of responsibility.

This solution is for internal IT departments to capture and resolve internal technology issues within their scope of responsibility
https://app.smartsuite.com/public/pb7v5n6n/solution/611fadde24681127961773aa/611fadde24681127961773ad
Capture critical data, maintenance schedules, equipment lifecycle, value estimates and more

IT Asset Tracker

Keep track of IT assets issued to employees or implemented in networks, facilities and workspaces. Capture critical data, maintenance schedules, equipment lifecycle, value estimates and more.

Capture critical data, maintenance schedules, equipment lifecycle, value estimates and more
https://app.smartsuite.com/public/pb7v5n6n/solution/60ec93d7be01b4b1cd4be29d
Create, maintain and share rules and procedures for all individuals accessing and using an organization’s IT assets and resources

IT Security Policies

Create, maintain and share rules and procedures for all individuals accessing and using an organization’s IT assets and resources.

Create, maintain and share rules and procedures for all individuals accessing and using an organization’s IT assets and resources
https://app.smartsuite.com/public/pb7v5n6n/solution/60ad7da7033c78a4b14fdd7e
This solution ensures a record of visibility into the how well security procedures are being adhered to

IT Security Audits

Are the IT Security Policies you created being followed? This solution ensures a record of visibility into the how well security procedures are being adhered to.

This solution ensures a record of visibility into the how well security procedures are being adhered to
https://app.smartsuite.com/public/pb7v5n6n/solution/611e682c0255d13448fb84b9
Maintain a central repository of all your software licenses and cloud subscription accounts

Software Licenses

Maintain a central repository of all your software licenses and cloud subscription accounts. Attach contracts or agreements, and manage permissions to control access to license data.

Maintain a central repository of all your software licenses and cloud subscription accounts
https://app.smartsuite.com/pb7v5n6n/solution/6091ae5c88217cdadadfc4d6/6091ae5d88217cdadadfc4d8/6091ae5d88217cdadadfc4da/grid

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