Modernizing Privacy Management
SmartSuite empowers privacy teams to operationalize compliance with GDPR, CCPA, HIPAA, FERPA, and emerging global regulations. Map data flows, run DPIAs/PIAs, manage DSARs, track incidents, and maintain evidence — all connected to the risks, controls, and workflows that shape your privacy program.
One Platform for Connected Privacy & Compliance Operations
SmartSuite unifies privacy workflows, data inventories, DPIAs/PIAs, incident response, and compliance tracking in a single platform. Privacy teams gain full visibility into processing activities, risks, controls, and mitigation efforts — ensuring consistent governance across the organization.
Data Inventory Management
Maintain structured ROPAs, data flows, systems, assets, and processing records.
DPIAs & Privacy Assessments
Run PIAs, DPIAs, and legitimate-interest assessments with automated routing.
Incident & Breach Response
Track investigations, documentation, regulatory notifications, and remediation.
DSAR & Rights Request Management
Capture, assign, and resolve data-subject requests with full audit trails.
Core Capabilities of the Privacy Management Suite
SmartSuite provides a connected set of workflows to run modern privacy operations at scale.
Operationalize privacy compliance with clarity, speed, and audit-ready control.
Centralize data inventories, DPIAs/PIAs, DSAR workflows, incidents, and evidence in one connected workspace. SmartSuite links privacy obligations to processing activities, risks, and mitigation actions—providing real-time visibility, faster regulatory response, and consistent compliance across global privacy requirements.
Build a Complete Data Inventory & Processing Record
SmartSuite captures data flows, system records, data categories, purposes of processing, legal bases, and retention schedules in one structured workspace.
Highlights:
- System & processing activity registry with linked records
- Data-flow mapping across teams, vendors, and applications
- Automated reviews and updates for ongoing accuracy
Run DPIAs, PIAs & Impact Assessments Consistently
Perform privacy impact assessments with guided workflows, reviews, approvals, and documented mitigations.
Highlights:
- Assessment templates aligned to GDPR, CCPA, HIPAA, FERPA
- Automated routing to Legal, Security, and Risk owners
- Version control and evidence capture for audit readiness
See Privacy Management in Action
Watch how SmartSuite centralizes data inventories, DPIAs, DSARs, incidents, and evidence into one connected privacy platform — helping teams improve compliance, reduce operational risk, and strengthen trust across the organization.
Manage DSARs & Data Rights Requests With Confidence
Capture, triage, and resolve access, deletion, correction, and portability requests within SLA windows.
Highlights:
- Intake forms with structured metadata and identity verification
- Workflow routing to system owners and data custodians
- SLA timers, escalation rules, and audit-ready closure
Strengthen Breach & Incident Response
Log privacy incidents, document impact, track investigations, and manage regulator or customer notifications.
Highlights:
- Incident logging with severity, scope, and risk scoring
- Linked remediation tasks, investigations, and actions
- Communication logs and regulatory notification tracking
Maintain Continuous Compliance Across Frameworks
Connect policies, controls, evidence, obligations, risks, and remediation to create an integrated privacy compliance ecosystem.
Highlights:
- Map privacy obligations to controls & evidence
- Link assessments, incidents & mitigations in one view
- Dashboards showing compliance posture & emerging risks
Built For Modern Privacy Teams
SmartSuite brings enterprise-grade privacy management with consumer-grade usability. Choose the rollout path that fits your privacy program today—and expand as regulations, data practices, and organizational complexity evolve.
Adopt a Single Capability
Begin with a Data Inventory & ROPA, DPIA/PIA Workflows, or DSAR Management—prove value fast and expand from there.
Roll Out a Full Category
Enable Privacy Management end-to-end—connecting processing records, assessments, incidents, evidence, and remediation with consistent workflows and reporting.
Deploy the Entire Privacy Suite
Standardize privacy oversight with linked obligations, controls, and audit-ready evidence—delivering continuous compliance and transparent governance across the enterprise.
See How SmartSuite Centralizes Your Privacy Program
Experience how SmartSuite unifies DPIAs, data inventories, DSARs, incidents, evidence, and regulatory workflows — giving privacy, legal, and security teams a single system to manage compliance with confidence.
Connected Value of SmartSuite Privacy Management
Quantifiable improvements achieved when privacy teams centralize data inventories, assessments, evidence, and requests in SmartSuite.
Source: Gartner Privacy Operations Benchmark, 2023 — organizations using structured assessment workflows improved cycle times by 30–34%.
Faster Completion of DPIAs & Privacy Assessments
Unified workflows and automated routing reduce review cycles and improve collaboration.
Source: Forrester Privacy Program Maturity Report, 2023 — automation reduced documentation workloads by 28–32%.
Reduction in Manual Evidence & Documentation Work
Evidence collection, updates, and versioning are automated and structured.
Source: McKinsey Data Protection Insight Study, 2022 — connected privacy architectures improved transparency by ~30%.
Improved Visibility Into Privacy Risks & Processing Activities
Dashboards reveal system-level risks, unresolved DSARs, incomplete ROPAs, and open mitigations.
Source: BCG Trust & Compliance Study, 2023 — integrated governance improved alignment by 32–36%.
Better Alignment Across Legal, Security & Compliance Teams
Shared workflows eliminate siloed tools and improve collaboration on privacy investigations and assessments.
Key Benefits of the Privacy Management Suite
Modern privacy programs require connected data inventories, structured assessments, quick DSAR resolution, and clear reporting. SmartSuite unifies them all.
Privacy Governance, Data Visibility & Processing Control
Maintain a complete, searchable record of processing activities and data assets.
Map data flows across processes, systems, vendors, and regions.
Link processing activities to legal bases, controls, and supporting evidence.
Assign clear owners for data processing activities and compliance actions.
Give Legal, IT, Security, Risk, and Operations shared privacy insight.
Manage inventories, assessments, incidents, and evidence in one system.
Assessment Efficiency, Risk Reduction & Continuous Compliance
Run guided assessments with consistent steps, scoring, and documentation.
Route assessments to legal, security, and risk reviewers automatically.
Identify privacy risks early and track mitigation actions to closure.
Schedule re-assessments to ensure ongoing compliance as processing evolves.
Maintain complete audit trails for assessments, decisions, and changes.
Replace spreadsheets and email-based reviews with structured workflows.
Rights Management, Incident Response & Regulatory Readiness
Automate intake, triage, and fulfillment of data subject requests.
Track regulatory timelines with alerts to ensure on-time responses.
Log breaches, investigations, notifications, and remediation actions.
Support GDPR, CCPA, HIPAA, FERPA, and other global privacy laws.
Store communications, decisions, and artifacts centrally for regulators.
Respond to regulators and audits with complete, defensible records.
Strengthen Privacy Compliance and Reduce Operational Risk
SmartSuite streamlines data mapping, assessments, evidence collection, and incident response — helping privacy teams accelerate reviews and maintain audit-ready documentation.
How the SmartSuite Platform Powers Privacy Management
SmartSuite connects data inventories, assessments, incidents, rights requests, and evidence into a unified privacy operations platform.
Customize DSAR workflows, assessment templates, evidence libraries, and routing rules without writing code.
Automate reviews, approvals, escalations, evidence requests, SLA timers, and reminders.
Generate summaries, risk narratives, DPIA drafts, DSAR conclusions, or incident reports instantly.
Connect processing activities → systems → vendors → controls → risks → incidents → evidence.
Visualize DSAR volume, processing risk, assessment backlog, incident trends, and compliance posture.
Ensure strict access control, audit trails, and compliance for sensitive personal data.
Connect Data, Assessments & Risks
SmartSuite unifies DPIAs, ROPAs, DSARs, and incidents — enabling complete visibility across privacy operations.
Streamline Reviews, Approvals & Workflows
Automated routing ensures legal, security, and compliance teams stay aligned and responsive.
Gain Real-Time Insight Into Privacy Posture
Dashboards show risk trends, data flows, request status, assessment stages & compliance progress.
AI Assist & Governance Strengthen Privacy Operations
AI accelerates analysis while governance tools ensure audit-ready documentation and consistent processes.
The SmartSuite Platform:
Powered by Eight Interconnected Frameworks
The SmartSuite Platform consists of eight interconnected frameworks that provide a foundation for designing, automating, analyzing, and governing connected workflows.
Build structured, relational data models using tables, fields, and records that ensure consistency and scalability across workflows.
Design and tailor workflows visually with structured data models, clear progression, and intuitive interfaces for every step.
Streamline work with triggers, conditions, and multi-step actions that eliminate manual effort and orchestrate end-to-end processes.
Embed intelligence into workflows with AI that analyzes data, supports decisions, and automates complex steps securely.
Platform
Enable contextual collaboration with comments, file sharing, notifications, and external access—all governed by SmartSuite permissions.
Visualize and analyze data using dashboards, charts, and real-time reports that update instantly across your workspace.
Connect SmartSuite to your ecosystem using native integrations, iPaaS connectors, APIs, and webhooks for seamless data flow.
Protect data with role-based access, authentication controls, audit history, and enterprise-grade governance that scales organization-wide.
Security and Governance, Built for Enterprise Scale
SmartSuite provides fine-grained, role-based permissions that protect data without slowing innovation. Define access down to the record, field, or workflow level, enforce compliance with SSO, 2FA, and IP restrictions, and maintain a complete audit trail of every action. With SmartSuite, governance and agility work together — innovation moves fast, and your security moves with it.
Control visibility by user, role, or team.
SSO, 2FA, and IP restrictions built-in.
Track every change for 3+ years.
SOC 2, GDPR, and enterprise governance ready.
Work Seamlessly — Anytime, Anywhere, on Any Device
Stay connected and productive wherever you are. SmartSuite works flawlessly across web, tablet, and mobile, so your team can manage projects, collaborate, and automate workflows in real time — whether in the office, remote, or on the go.
A Unified Platform for DPIAs, DSARs, Incidents & Evidence
SmartSuite combines automation, AI, dashboards, data inventories, and linked privacy workflows into a powerful privacy operations platform built for global compliance.
Role-Based Capabilities for Privacy & Compliance Teams
SmartSuite empowers legal, compliance, privacy, IT, security, and operational teams to run a connected, accountable privacy program.
Executive Leadership
Privacy & Legal Leadership
Privacy Operations & Compliance Roles
Security & Technical Roles
Analytics & Data Governance Roles
Built for Privacy, Legal, Security & Governance Teams
Whether you’re a CPO, DPO, Privacy Counsel, Security Analyst, or Compliance Manager, SmartSuite provides the structure, visibility, and automation needed to run a mature privacy program.
Flexible Pricing Designed for Every Organization
Whether you’re a growing team or a global enterprise, SmartSuite’s pricing adapts to how your business works.
Choose platform-wide access with user-based pricing or tailor licenses to your organization’s scale and structure with our solution-based model.
User-Based Pricing
provides access to the entire SmartSuite platform under one per-user license, perfect for connected workflows across teams and departments.
Solution-Based Pricing
is purpose-built for enterprises with thousands to tens of thousands of users, offering the flexibility to license only the specific SmartSuite Solutions needed for scale, compliance, and control.
User-Based Pricing: Simplify Access Across Every Team
Our Team, Pro, and Enterprise plans make it easy to scale access across your organization. Each licensed user
can access all SmartSuite solutions — with predictable pricing that grows as you do.
- One per-user license for all SmartSuite solutions.
- Ideal for organizations connecting workflows across departments.
- Seamlessly scalable across teams and business functions.
- Available in Team, Pro, and Enterprise plan tiers.
unified access.
- SmartSuite AI
- Min 3 Billable Users
- Unlimited Solutions
- 5,000 Records per Solution
- 50GB of File Storage
- 30 Days Recycle Bin
- SmartSuite AI
- Min 5 Billable Users
- Unlimited Solutions
- 100,000 Records per Solution
- 100GB of File Storage
- 45 Days Recycle Bin
- Folders
- Gmail and Outlook Integrations
- Advanced Permissions
- SmartSuite AI
- Min 10 Billable Users
- Unlimited Solutions
- 400,000 Records per Solution
- 500GB of File Storage
- 60 Days Recycle Bin
- SSO
- SCIM User Provisioning
- SCIM-Synced User Groups
- Audit Logs
- IP Address Restrictions
- Data Loss Prevention (DPL)
- European Data Residency
- Premium Support
Solution-Based Pricing: Purpose-Built for Enterprise Scale
For global organizations and regulated industries requiring complex governance or large-scale rollouts, SmartSuite offers a Solution-Based pricing model. This model allows enterprises to license specific SmartSuite Solutions — such as GRC, ITSM, or Procurement — for tens of thousands of users, tailored to their exact needs.
- Tailored Licensing — Structure licenses by department, region, or regulatory requirement.
- Purpose-Built for Scale — Designed for enterprises managing thousands of users.
- Customizable Agreements — Includes the ability to tailor terms and access levels to meet unique business needs.
- Enterprise Confidence — Built for large financial institutions, insurers, and global enterprises who require high-performance
and governance.
- Audit Management
- Issues Management
- Operational Resilience
- Business Impact Analysis (BIA)
- Incident Management
- Crisis Management
- Enterprise Risk Management:
- Third-Party Risk
- Vendor Portal
- Cyber Threat Management
- RCSA (Risk & Control Self-Assessment):
- Issues Management
- Business Structure
- Contract Management
- Policy Management
- Regulatory Change Management
- SOC 2 Compliance
- CRI Profile Compliance
- Control Framework & Regulatory Libraries
- Compliance Assessments & Testing
- ESG & Sustainability Management
Compare Our Pricing Models
Frequently Asked Questions
Answers to common questions about SmartSuite’s pricing models, plan options, and onboarding programs.
SmartSuite offers four plan types: Team, Pro, Enterprise, and Signature.
- Team, Pro, and Enterprise Plans use a per-user pricing model with feature and usage limits designed to scale as your organization grows.
- Signature Plan provides per-solution pricing for enterprises that need to license specific SmartSuite Solutions — such as GRC, ITSM, or Procurement — for large user populations with advanced governance and support requirements.
You can start by filling out the partner program registration form here.
By signing up to the Service Provider Partner Program you agree to our terms and conditions.
There is no cost. However, there are additional eligibility requirements to join.
First, you must be a customer of SmartSuite to be eligible to participate in the Service Provider Partner program. We believe it is important for all of our partners to be active SmartSuite users (minimum 5 active account members). It’s difficult to recommend a SaaS product that you do not see value in using yourself!
Additionally, you must have 15+ employees and $1.5M in annual revenue to join our network of solution partners.
You will be able to work leads through your sales process to a closed-won or closed-lost state.
You will be able to work leads through your sales process to a closed-won or closed-lost state.
Flexible Pricing for Privacy & Compliance Teams
SmartSuite offers per-user and per-solution pricing to support privacy teams of all sizes — from emerging programs to global enterprises operating across multiple regions.
See Privacy Management in Action
Watch how SmartSuite centralizes data inventories, DPIAs, DSARs, incidents, and evidence into one connected privacy platform — helping teams improve compliance, reduce operational risk, and strengthen trust across the organization.
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SmartSuite Resources
Everything you need to learn, build, connect, and grow with SmartSuite — from expert guidance and self-paced learning to community collaboration and continuous innovation.
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Getting Started with SmartSuite
Learn the SmartSuite layout: workspace, Solutions, Views, Records. See how to navigate, search, filter, and create items to get productive fast.
Understand the Homepage layout: sidebar, header, search, and activity. Pin favorites, review assignments, and launch Solutions with one click. Make it your daily command center.
See your data from every angle. Learn Grid, Kanban, Calendar, and more. Switch views, sort and filter, group records, and save personal or shared views for repeatable workflows.
Explore SmartSuite field types: text, number, date, select, user, files, links, formulas, lookups, and more. Learn when to use each to capture, calculate, relate, and display data clearly.
Your command center: one Dashboard to track goals, tasks, and dependencies. Mix charts with lists, watch trends over time, and click through to fix issues immediately.
Automations do the busywork. Set a trigger, choose actions—notify people, update fields, create records, send webhooks—and let SmartSuite run it whenever conditions are met.
Set permissions once, scale safely. Use solution roles, table permissions, and saved views with filters to expose only relevant records to each team or stakeholder group.
Prompt-driven automations. Provide instructions with placeholders for record fields; AI uses that context to produce exactly what you need, then the automation stores or sends it.
Use Formula fields to calculate values from other fields. Combine math, logic, and text to automate totals, statuses, scores, and dynamic results across records. Quickly.
Use Power Search to instantly find records across fields and Solutions. Combine keywords, filters, and operators to pinpoint exactly what you need in seconds.
Stay informed with SmartSuite notifications. Get real-time alerts for updates, assignments, comments, and changes so you never miss important activity.
Star items you use most to access them fast. Keep important Solutions, Views, and records pinned for quick access and a more focused daily workflow.
Resources to Strengthen Your Privacy Program
Explore DPIA templates, global compliance guides, incident response frameworks, and success stories showing how teams modernize privacy operations with SmartSuite.