Modernizing IT Operations Management (ITOM)
SmartSuite helps IT teams coordinate releases, changes, maintenance windows, and service impacts with real-time operational visibility. Track operational activities, map dependencies to business services, and manage outages and maintenance without losing sight of risk, impact, and stakeholder communication.
One Platform for Connected IT Operations
SmartSuite centralizes release planning, maintenance scheduling, outage coordination, and dependency visibility in one connected workspace. IT operations teams gain real-time control over changes and events while stakeholders see clear status, impact, and timelines.
Change Coordination
Coordinate changes, releases, and maintenance with shared schedules.
Outage Management
Track incidents and major events with clear ownership and response workflows.
Dependency Mapping
Understand service impact by mapping systems and dependencies.
Reliability Insight
Monitor operational health and trends with real-time dashboards.
IT Operations Management Suite Products
Capabilities in the IT Operations Management Suite
SmartSuite provides the core capabilities IT operations teams need to coordinate changes, releases, outages, and service impact — with visibility and clear accountability.
Coordinate releases, outages, and operational change with live service visibility.
Centralize release planning, maintenance windows, outage workflows, and dependency context in one connected workspace. SmartSuite links operational activity to services, owners, and impact—providing predictable execution, faster coordination, and improved reliability across IT operations.
Plan and coordinate changes, maintenance windows, and operational activities in a shared calendar to reduce conflicts, improve visibility, and keep stakeholders aligned.
Capture planned and unplanned outages with structured workflows for response, communication, and follow-up—ensuring clear ownership and timely resolution.
Manage releases across environments with defined rollout stages, tasks, and validations to improve predictability and reduce deployment risk.
Track environments, versions, and deployment status to maintain clarity across development, testing, and production operations.
Map systems, services, and dependencies to understand operational impact and make informed decisions during changes, releases, and outages.
Route operational changes through structured review and approval workflows, including CAB-style governance, with full decision traceability.
Keep IT teams and business stakeholders informed with automated notifications, status updates, and communication logs tied to operational events.
Monitor operational health with real-time dashboards and KPIs, and capture lessons learned and corrective actions after incidents or major events.
Coordinate Changes, Releases, and Maintenance in One Place
Replace disconnected calendars and tools with a single operational schedule for the organization.
Highlights:
- Shared change/maintenance calendar with visibility for stakeholders
- Conflict detection and coordination across teams and environments
- Standardized operational records tied to owners and timelines
Track Releases and Deployments with Predictable Execution
Plan releases with defined steps, approvals, and rollout stages across environments.
Highlights:
- Release tracker with versioning, environments, and rollout plans
- Deployment task checklists and owner accountability
- Rollback and post-release verification workflows
Manage Outages and Major Events with Structured Workflows
Capture outages, coordinate response tasks, and keep stakeholders informed.
Highlights:
- Outage workflows with severity levels and response timelines
- Stakeholder communications and status updates in context
- Post-event reviews and corrective action tracking
Map Dependencies to Understand Service Impact
Make operational decisions with full visibility into what systems support which services.
Highlights:
- Dependency mapping across services, systems, and infrastructure
- Business service impact context for changes and outages
- Linked records connecting dependencies to operational events
Improve Reliability with Dashboards and Continuous Improvement
Monitor trends, manage performance, and reduce repeat incidents through consistent reporting.
Highlights:
- Operational dashboards for outages, changes, and reliability KPIs
- Trend analysis by service, team, environment, or severity
- Continuous improvement workflows for recurring issues
Built For Modern
IT Operations Teams
SmartSuite delivers enterprise-grade IT operations coordination with consumer-grade usability. Start with the operational workflows you need today—and expand into connected service reliability across your environment over time.
Adopt a Single Capability
Begin with a Change & Maintenance Calendar, Release Tracking, or Outage Management—prove value fast and expand from there.
Roll Out a Full Category
Enable IT Operations Management end-to-end—connecting changes, releases, outages, and dependency mapping into one coordinated system.
Connect ITOM to ITSM and ITAM
Link incidents, changes, and outages to tickets and assets for full operational context—creating a unified service reliability foundation.
Explore Further
Read about change coordination, release management, and running reliable IT operations.
Frequently Asked Questions
Answers to common questions about how SmartSuite improves IT operations, reliability, and coordination.
Yes—SmartSuite provides shared calendars with workflows, notifications, and status tracking.
Yes—track versions, environments, rollout stages, tasks, and validations in structured workflows.
Yes—dependency mapping connects systems and services to understand operational impact.
Yes—shared calendars, dependency context, and approval workflows reduce collisions and prevent downtime.
Yes—outages and changes can link to incidents, requests, and SLA impacts when you also use ITSM.
See How SmartSuite Modernizes IT Operations
Experience an ITOM system that unifies releases, outages, maintenance, and dependency context — enabling predictable operations and fewer surprises.
What the research shows
Independent research on what unplanned IT downtime costs teams today, and what changes when the work lives in one system.
Source: Network World reporting Uptime Institute's 7th Annual Outage Analysis, 2025: configuration/change management failure was the most common cause of major network-related outages, cited at 50% (https://www.networkworld.com/article/3980366/networking-errors-pose-threat-to-data-center-reliability.html).
Configuration/change management failure: top cited cause of major network outages
Coordinated change calendars and structured workflows give teams one place to see what is changing and when.
Source: Uptime Institute, Uptime Announces Annual Outage Analysis Report 2025: of major human-error outages reported over three years, 85% stem from staff not following procedures or from flawed procedures (https://uptimeinstitute.com/about-ui/press-releases/uptime-announces-annual-outage-analysis-report-2025).
Human-error major outages stemming from ignored or flawed procedures
Unified schedules, task routing, and approvals put maintenance and release steps in one documented, trackable workflow.
Source: New Relic, 2025 Observability Forecast press release (Sep 2025): among 1,700 surveyed IT professionals, high-impact outages averaged $1 million per hour with full-stack observability versus $2 million without (https://newrelic.com/press-release/20250917).
Hourly cost of high-impact outages, with vs. without full-stack observability
Dependency mapping shows how infrastructure supports business services and where downstream risk sits.
Source: PagerDuty, survey of IT leaders (press release, Jun 2024): more than 70% report that remediation, mobilizing responders, team collaboration, and internal stakeholder communications are yet to be fully automated (https://www.pagerduty.com/newsroom/study-cost-of-incidents/).
IT leaders reporting incident response steps, including stakeholder communication, not fully automated
A single view of planned and unplanned events gives IT, security, and business stakeholders the same information.
Key Benefits of the IT Operations Management Suite
Modern IT operations require predictable coordination of changes, releases, maintenance, and outages. SmartSuite provides a system that increases reliability and reduces risk.
Operational Visibility, Service Context & Reliability
Coordinate maintenance, outages, changes, and releases in a shared view visible to stakeholders.
Map services, systems, and dependencies to understand impact and prioritize operational work.
Track planned changes, outages, incident trends, and operational KPIs.
Ensure every change, maintenance window, and outage has a clear owner and status.
Create consistent records for releases, outages, and maintenance events with traceability.
Reduce surprises by coordinating operational activity with shared visibility.
Change, Release & Maintenance Execution
Plan releases, manage rollout stages, track versions, and coordinate environments.
Manage planned maintenance and unplanned outages with clear timelines and tasks.
Route operational changes through risk/impact reviews and approvals when needed.
Notify impacted teams and escalate conflicts or overdue tasks automatically.
Capture outcomes, follow-ups, and improvement actions to reduce repeat events.
Improve response times through automation and coordinated execution.
Governance, Risk Awareness & Cross-Team Alignment
Use dependency context to evaluate what services and business functions are at risk.
Track who approved what, when changes occurred, and what was impacted.
When paired with ITSM, link outages and changes to incidents and service requests.
Support cloud, hybrid, or on-prem operations with consistent workflows and dashboards.
Update workflows, templates, and dashboards as your operating model evolves.
Apply shared standards for change, release, and outage management across teams.
Reduce Outages and Improve Operational Predictability
SmartSuite replaces disconnected calendars and spreadsheets with change workflows, impact visibility, and operational dashboards.
How the SmartSuite Platform Powers IT Operations Management
SmartSuite connects operational events, releases, dependencies, and reporting—helping IT ops teams reduce collisions, improve reliability, and communicate clearly.
Customize operational workflows, calendars, dashboards, and templates without engineering.
Automate routing, reminders, conflict checks, approvals, and escalation workflows.
Generate outage summaries, release notes, impact statements, and post-event reviews instantly.
Connect changes → releases → outages → dependencies → services → owners → actions.
Track operational KPIs, reliability trends, change volume, and outage impact as work happens.
Protect sensitive operational data with role-based access and audit trails.
Connect Operational Events to Service Impact
SmartSuite links releases, outages, and maintenance to services and dependencies for better decisions.
Streamline Release and Maintenance Execution
Automations ensure owners, tasks, approvals, and timelines stay coordinated across environments.
Gain Visibility into Reliability
Dashboards provide insight into operational health and workload across teams.
AI Assistant & Governance Strengthen Operational Confidence
AI accelerates reporting while governance ensures traceability and accountability.
The SmartSuite Platform:
Powered by Eight Interconnected Frameworks
The SmartSuite Platform consists of eight interconnected frameworks that provide a foundation for designing, automating, analyzing, and governing connected workflows.
Platform
Security and Governance, Built for Enterprise Scale
SmartSuite provides fine-grained, role-based permissions that protect data without slowing innovation. Define access down to the record, field, or workflow level, enforce compliance with SSO, 2FA, and IP restrictions, and maintain a complete audit trail of every action. With SmartSuite, governance and agility work together — innovation moves fast, and your security moves with it.
Work Anytime, Anywhere, on Any Device
Stay connected and productive wherever you are. SmartSuite works across web, tablet, and mobile, so your team can manage projects, collaborate, and automate workflows in real time — whether in the office, remote, or on the go.
The Platform That Connects Changes, Outages & Service Impact
SmartSuite links operational activity to services, dependencies, risks, and ownership — providing traceability and reliable execution across IT operations.
Role-Based Capabilities for IT Operations Management
SmartSuite supports IT operations, infrastructure, and reliability teams with workflows that improve service stability, reduce operational risk, and keep stakeholders aligned across changes, releases, and outages.
Business Service Owner
Owns availability and performance of critical business services.
- Benefit Statement:
SmartSuite provides visibility into changes and outages that affect business services.
- Benefit Source:
Service impact views and dashboards.
How they use the IT Operations Management suite
Service awareness
Monitors upcoming maintenance and changes that affect the services the business depends on.
Impact review
Understands outage implications.
Stakeholder communication
Aligns business expectations by sharing change schedules and their impact in plain terms.
Chief Information Officer (CIO)
Drives enterprise IT strategy, ensuring technology investments support business goals, service reliability, and operational performance.
- Benefit Statement:
SmartSuite gives the CIO unified visibility into service performance, trends, and risk areas — enabling faster, more informed decisions that strengthen IT’s impact on the business.
- Benefit Source:
Centralized dashboards, real-time SLA monitoring, cross-workflow reporting, and configurable KPIs that tie IT performance to strategic outcomes.
How they use the IT Operations Management suite
Unified IT oversight
Monitors SLA performance, uptime, ticket volumes, and risk indicators in a single pane of glass.
Strategic alignment
Connects IT initiatives, service levels, and resource needs to organizational KPIs and outcomes.
Data-driven decisions
Uses analytics trends to prioritize investments and forecast operational needs.
Chief Technology Officer (CTO)
Owns the organization’s technology strategy, engineering effectiveness, and delivery outcomes.
- Benefit Statement:
SmartSuite gives CTOs real-time visibility into delivery progress, engineering risks, and operational health across teams and products.
- Benefit Source:
Executive dashboards, delivery KPIs, linked roadmap and execution data.
How they use the Software Development Operations suite
Delivery oversight
Monitors release readiness, velocity, and cross-team dependencies.
Risk visibility
Reviews technical risks, incidents, and delivery bottlenecks.
Executive reporting
Shares leadership-ready views of engineering performance and outcomes.
DevOps Lead / Platform Engineer
Supports CI/CD pipelines, environments, and operational reliability.
- Benefit Statement:
SmartSuite provides operational context around releases, outages, and dependencies.
- Benefit Source:
Environment tracking, dependency maps, and event logs.
How they use the IT Operations Management suite
Deployment awareness
Reviews upcoming changes and deployment windows before they reach production.
Dependency impact checks
Validates that dependent services are ready before a change is approved.
Incident coordination
Supports outage response with change history, runbooks and status updates in one record.
DevOps / Release Manager
Coordinates releases, deployments, and environment readiness across teams.
- Benefit Statement:
SmartSuite delivers structured release workflows with impact visibility and clear accountability.
- Benefit Source:
Release trackers, environment records, and approvals.
How they use the IT Operations Management suite
Release planning
Manages versions and rollout stages.
Approval routing
Ensures governance is followed.
Post-release validation
Tracks release outcomes and any issues raised after deployment until each one is resolved.
Director of IT Operations / Infrastructure
Owns day-to-day operational stability, maintenance planning, and outage coordination.
- Benefit Statement:
SmartSuite centralizes changes, maintenance, outages, and dependencies into one operational system.
- Benefit Source:
Ops calendars, outage workflows, and dependency views.
How they use the IT Operations Management suite
Operational coordination
Manages change and maintenance schedules.
Outage oversight
Tracks major events and follow-ups.
Capacity planning
Anticipates upcoming operational demand.
Infrastructure Engineer / Systems Administrator
Executes operational changes and maintains infrastructure environments.
- Benefit Statement:
SmartSuite links tasks to operational events, approvals, and service impact.
- Benefit Source:
Task checklists, workflows, and dependency context.
How they use the IT Operations Management suite
Change execution
Completes assigned operational tasks.
Maintenance updates
Documents maintenance work and its outcomes against the affected assets and services.
Impact awareness
Reviews dependencies before changes.
IT Operations Manager
Manages operational execution, escalations, and cross-team coordination.
- Benefit Statement:
SmartSuite provides clear ownership and real-time visibility across all operational events.
- Benefit Source:
Workflows, dashboards, and escalation rules.
How they use the IT Operations Management suite
Change execution
Coordinates approvals and tasks.
Incident follow-up
Ensures corrective actions are completed.
Stakeholder alignment
Communicates status consistently.
IT Risk Manager / GRC Partner
Monitors operational risk and compliance related to IT changes and outages.
- Benefit Statement:
SmartSuite links operational activity to risk context and audit trails.
- Benefit Source:
Change records, dependency mapping, and audit history.
How they use the IT Operations Management suite
Risk review
Reviews high-risk changes and records the risk assessment alongside the change.
Audit support
Validates that change governance was followed and produces the evidence auditors ask for.
Control alignment
Ensures changes follow the policies and controls that apply to each system.
NOC Analyst / Operations Coordinator
Monitors operational schedules, outages, and communications.
- Benefit Statement:
SmartSuite provides a single real-time view of operational activity.
- Benefit Source:
Ops calendars, dashboards, and communication logs.
How they use the IT Operations Management suite
Event monitoring
Tracks outages and maintenance windows.
Communications
Posts updates and notifications.
Follow-up tracking
Ensures follow-up actions from incidents and events are captured, assigned and closed.
Site Reliability Engineer (SRE)
Focuses on system reliability, availability, and performance.
- Benefit Statement:
SmartSuite helps SREs identify patterns across outages, changes, and dependencies.
- Benefit Source:
Ops dashboards, post-event reviews, and trend analysis.
How they use the IT Operations Management suite
Reliability monitoring
Reviews outage and change trends.
Root cause support
Contributes to post-event reviews.
Improvement actions
Tracks reliability initiatives.
Built for IT Operations, Infrastructure, and Release Teams
Whether you manage releases, maintenance, incident response, or operational governance, SmartSuite provides the visibility and workflows to keep services running smoothly.
Flexible Pricing Designed for Every Organization
Whether you’re a growing team or a global enterprise, SmartSuite’s pricing adapts to how your business works.
Choose platform-wide access with user-based pricing or tailor licenses to your organization’s scale and structure with the Signature plan (per-solution pricing).
User-Based Pricing: Simplify Access Across Every Team
Our Team, Professional, and Enterprise plans make it easy to scale access across your organization. Each licensed user
can access all SmartSuite solutions — with predictable pricing that grows as you do.
- One per-user license for all SmartSuite solutions.
- Ideal for organizations connecting workflows across departments.
- Scalable across teams and business functions.
- Available in Team, Professional, and Enterprise plan tiers.
unified access.
- SmartSuite AI
- Min 3 Billable Users
- Unlimited Solutions
- 5,000 Records per Solution
- 50GB of File Storage
- 30 Days Recycle Bin
- SmartSuite AI
- Min 5 Billable Users
- Unlimited Solutions
- 100,000 Records per Solution
- 100GB of File Storage
- 45 Days Recycle Bin
- Folders
- Gmail and Outlook Integrations
- Advanced Permissions
- SmartSuite AI
- Min 10 Billable Users
- Unlimited Solutions
- 400,000 Records per Solution
- 500GB of File Storage
- 60 Days Recycle Bin
- SSO
- SCIM User Provisioning
- SCIM-Synced User Groups
- Audit Logs
- IP Address Restrictions
- Data Loss Prevention (DLP)
- European Data Residency
- Premium Support
Signature Plan: Per-Solution Pricing for Enterprise Scale
For global organizations and regulated industries requiring complex governance or large-scale rollouts, SmartSuite offers the Signature plan (per-solution pricing). This plan allows enterprises to license specific SmartSuite Solutions — such as GRC, ITSM, or Procurement — for tens of thousands of users, tailored to their exact needs.
- Tailored Licensing — Structure licenses by department, region, or regulatory requirement.
- Purpose-Built for Scale — Designed for enterprises managing thousands of users.
- Customizable Agreements — Includes the ability to tailor terms and access levels to meet unique business needs.
- Enterprise Confidence — Built for large financial institutions, insurers, and global enterprises who require high-performance
and governance.
- Audit Management
- Issues Management
- Operational Resilience
- Business Impact Analysis (BIA)
- Incident Management
- Crisis Management
- Enterprise Risk Management
- Third-Party Risk
- Vendor Portal
- Cyber Threat Management
- RCSA (Risk & Control Self-Assessment)
- Issues Management
- Business Structure
- Contract Management
- Policy Management
- Regulatory Change Management
- SOC 2 Compliance
- CRI Profile Compliance
- Control Framework & Regulatory Libraries
- Compliance Assessments & Testing
- ESG & Sustainability Management
Compare Our Pricing Models
Frequently Asked Questions
Answers to common questions about SmartSuite’s pricing models, plan options, and onboarding programs.
SmartSuite has three per-seat plans and one per-solution plan. Team ($15 per seat per month billed annually, minimum 3 users) and Professional ($32 per seat per month billed annually, minimum 5) are self-serve. Enterprise is custom priced and adds SSO, SCIM, audit logs, data residency and a Customer Success Manager. Signature licenses specific solutions, such as GRC or ITSM, for large user populations and is priced per solution.
Signature is priced per solution rather than per user, so an organization can roll a solution out to hundreds or thousands of people without per-seat cost. It pairs the Enterprise platform with governance and support arrangements agreed for your deployment. Terms, minimums and support levels are set in your contract.
Yes, by plan. Team includes 5,000 records per Solution, 50 GB of attachment storage per Solution and 25,000 automation runs and API calls per month. Professional includes 100,000 records, 100 GB and 100,000 runs and calls. Enterprise includes 400,000 records, 500 GB and 500,000 runs and calls. Solutions are unlimited on every plan, and reaching a limit never stops your Solutions from working.
Every plan includes the Help Center, real-time chat, onboarding guides, daily office hours, live monthly training and certifications, bi-weekly getting-started workshops, SmartSuite Academy and the user community. Enterprise adds a named Customer Success Manager and Professional Services, and Premium Support is available as an Enterprise add-on.
Yes. Enterprise is custom priced, with payment by invoice available for plans that meet a minimum fee, and Signature prices a whole solution rather than each user. Both are shaped around your user population, security review and support requirements.
Contact sales or schedule a demo. A member of the team will walk through your requirements and put together an Enterprise or Signature proposal.
Flexible Pricing for IT Operations Teams
Choose per-user or per-solution pricing that scales across infrastructure operations, DevOps, and service reliability teams.
Featured Resources
Explore through leadership, case studies, and insights from financial services leaders.
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SmartSuite Resources
Everything you need to learn, build, connect, and grow with SmartSuite — from expert guidance and self-paced learning to community collaboration and continuous innovation.
Resources to Improve IT Reliability and Operations
Explore playbooks and templates for release governance, change calendars, outage response, and dependency visibility.