Modernizing IT Operations Management (ITOM)
SmartSuite helps IT teams coordinate releases, changes, maintenance windows, and service impacts with real-time operational visibility. Track operational activities, map dependencies to business services, and manage outages and maintenance without losing sight of risk, impact, and stakeholder communication.
One Platform for Connected IT Operations
SmartSuite centralizes release planning, maintenance scheduling, outage coordination, and dependency visibility in one connected workspace. IT operations teams gain real-time control over changes and events while stakeholders see clear status, impact, and timelines.
Change Coordination
Coordinate changes, releases, and maintenance with shared schedules.
Outage Management
Track incidents and major events with clear ownership and response workflows.
Dependency Mapping
Understand service impact by mapping systems and dependencies.
Reliability Insight
Monitor operational health and trends with real-time dashboards.
Capabilities in the IT Operations Management Suite
SmartSuite provides the core capabilities IT operations teams need to coordinate changes, releases, outages, and service impact — with real-time visibility and clear accountability.
Coordinate releases, outages, and operational change with real-time service visibility.
Centralize release planning, maintenance windows, outage workflows, and dependency context in one connected workspace. SmartSuite links operational activity to services, owners, and impact—providing predictable execution, faster coordination, and improved reliability across IT operations.
Coordinate Changes, Releases, and Maintenance in One Place
Replace disconnected calendars and tools with a single operational schedule for the organization.
Highlights:
- Shared change/maintenance calendar with visibility for stakeholders
- Conflict detection and coordination across teams and environments
- Standardized operational records tied to owners and timelines
Track Releases and Deployments with Predictable Execution
Plan releases with defined steps, approvals, and rollout stages across environments.
Highlights:
- Release tracker with versioning, environments, and rollout plans
- Deployment task checklists and owner accountability
- Rollback and post-release verification workflows
Manage Outages and Major Events with Structured Workflows
Capture outages, coordinate response tasks, and keep stakeholders informed.
Highlights:
- Outage workflows with severity levels and response timelines
- Stakeholder communications and status updates in context
- Post-event reviews and corrective action tracking
Map Dependencies to Understand Service Impact
Make operational decisions with full visibility into what systems support which services.
Highlights:
- Dependency mapping across services, systems, and infrastructure
- Business service impact context for changes and outages
- Linked records connecting dependencies to operational events
Improve Reliability with Dashboards and Continuous Improvement
Monitor trends, manage performance, and reduce repeat incidents through consistent reporting.
Highlights:
- Operational dashboards for outages, changes, and reliability KPIs
- Trend analysis by service, team, environment, or severity
- Continuous improvement workflows for recurring issues
Built For Modern
IT Operations Teams
SmartSuite delivers enterprise-grade IT operations coordination with consumer-grade usability. Start with the operational workflows you need today—and expand into connected service reliability across your environment over time.
Adopt a Single Capability
Begin with a Change & Maintenance Calendar, Release Tracking, or Outage Management—prove value fast and expand from there.
Roll Out a Full Category
Enable IT Operations Management end-to-end—connecting changes, releases, outages, and dependency mapping into one coordinated system.
Connect ITOM to ITSM and ITAM
Link incidents, changes, and outages to tickets and assets for full operational context—creating a unified service reliability foundation.
See How SmartSuite Modernizes IT Operations
Experience a connected ITOM system that unifies releases, outages, maintenance, and dependency context — enabling predictable operations and fewer surprises.
The Connected Value of SmartSuite IT Operations Management
Quantifiable improvements achieved when teams centralize releases, maintenance, outages, and operational visibility in SmartSuite.
Source: Forrester IT Change & Stability Benchmark, 2023 — coordinated change processes reduced incidents by 30–35%.
Fewer Change-Related Incidents and Collisions
Coordinated change calendars and structured workflows reduce collisions and unintended service impact.
Source: Gartner IT Operations Efficiency Report, 2023 — connected ITOM workflows improved coordination by 28–32%.
Faster Maintenance and Release Coordination
Unified schedules, task routing, and approvals reduce delays and improve execution speed.
Source: McKinsey Service Reliability Study, 2022 — dependency visibility improved operational decision-making by ~32%.
Improved Visibility into Service Impact and Dependencies
Dependency mapping clarifies how infrastructure supports business services and highlights downstream risk.
Source: BCG Infrastructure Operations Report, 2023 — connected IT ops tools improved alignment by 30–36%.
Better Stakeholder Communication During Outages and Maintenance
A single view of planned and unplanned events improves transparency across IT, security, and business stakeholders.
Key Benefits of the IT Operations Management Suite
Modern IT operations require predictable coordination of changes, releases, maintenance, and outages. SmartSuite provides a connected system that increases reliability and reduces risk.
Operational Visibility, Service Context & Reliability
Coordinate maintenance, outages, changes, and releases in a shared view visible to stakeholders.
Map services, systems, and dependencies to understand impact and prioritize operational work.
Track planned changes, outages, incident trends, and operational KPIs.
Ensure every change, maintenance window, and outage has a clear owner and status.
Create consistent records for releases, outages, and maintenance events with traceability.
Reduce surprises by coordinating operational activity with shared visibility.
Change, Release & Maintenance Execution
Plan releases, manage rollout stages, track versions, and coordinate environments.
Manage planned maintenance and unplanned outages with clear timelines and tasks.
Route operational changes through risk/impact reviews and approvals when needed.
Notify impacted teams and escalate conflicts or overdue tasks automatically.
Capture outcomes, follow-ups, and improvement actions to reduce repeat events.
Improve response times through automation and coordinated execution.
Governance, Risk Awareness & Cross-Team Alignment
Use dependency context to evaluate what services and business functions are at risk.
Track who approved what, when changes occurred, and what was impacted.
When paired with ITSM, link outages and changes to incidents and service requests.
Support cloud, hybrid, or on-prem operations with consistent workflows and dashboards.
Update workflows, templates, and dashboards as your operating model evolves.
Apply shared standards for change, release, and outage management across teams.
Reduce Outages and Improve Operational Predictability
SmartSuite replaces disconnected calendars and spreadsheets with structured change workflows, impact visibility, and real-time operational dashboards.
How the SmartSuite Platform Powers IT Operations Management
SmartSuite connects operational events, releases, dependencies, and reporting—helping IT ops teams reduce collisions, improve reliability, and communicate clearly.
Customize operational workflows, calendars, dashboards, and templates without engineering.
Automate routing, reminders, conflict checks, approvals, and escalation workflows.
Generate outage summaries, release notes, impact statements, and post-event reviews instantly.
Connect changes → releases → outages → dependencies → services → owners → actions.
Track operational KPIs, reliability trends, change volume, and outage impact in real time.
Protect sensitive operational data with role-based access and audit trails.
Connect Operational Events to Service Impact
SmartSuite links releases, outages, and maintenance to services and dependencies for better decisions.
Streamline Release and Maintenance Execution
Automations ensure owners, tasks, approvals, and timelines stay coordinated across environments.
Gain Real-Time Visibility into Reliability
Dashboards provide insight into operational health and workload across teams.
AI Assist & Governance Strengthen Operational Confidence
AI accelerates reporting while governance ensures traceability and accountability.
The SmartSuite Platform:
Powered by Eight Interconnected Frameworks
The SmartSuite Platform consists of eight interconnected frameworks that provide a foundation for designing, automating, analyzing, and governing connected workflows.
Build structured, relational data models using tables, fields, and records that ensure consistency and scalability across workflows.
Design and tailor workflows visually with structured data models, clear progression, and intuitive interfaces for every step.
Streamline work with triggers, conditions, and multi-step actions that eliminate manual effort and orchestrate end-to-end processes.
Embed intelligence into workflows with AI that analyzes data, supports decisions, and automates complex steps securely.
Platform
Enable contextual collaboration with comments, file sharing, notifications, and external access—all governed by SmartSuite permissions.
Visualize and analyze data using dashboards, charts, and real-time reports that update instantly across your workspace.
Connect SmartSuite to your ecosystem using native integrations, iPaaS connectors, APIs, and webhooks for seamless data flow.
Protect data with role-based access, authentication controls, audit history, and enterprise-grade governance that scales organization-wide.
Security and Governance, Built for Enterprise Scale
SmartSuite provides fine-grained, role-based permissions that protect data without slowing innovation. Define access down to the record, field, or workflow level, enforce compliance with SSO, 2FA, and IP restrictions, and maintain a complete audit trail of every action. With SmartSuite, governance and agility work together — innovation moves fast, and your security moves with it.
Control visibility by user, role, or team.
SSO, 2FA, and IP restrictions built-in.
Track every change for 3+ years.
SOC 2, GDPR, and enterprise governance ready.
Work Seamlessly — Anytime, Anywhere, on Any Device
Stay connected and productive wherever you are. SmartSuite works flawlessly across web, tablet, and mobile, so your team can manage projects, collaborate, and automate workflows in real time — whether in the office, remote, or on the go.
The Platform That Connects Changes, Outages & Service Impact
SmartSuite links operational activity to services, dependencies, risks, and ownership — providing traceability and reliable execution across IT operations.
Role-Based Capabilities for IT Operations Management
SmartSuite supports IT operations, infrastructure, and reliability teams with connected workflows that improve service stability, reduce operational risk, and keep stakeholders aligned across changes, releases, and outages.
Executive Leadership
IT & Service Operations Leadership
IT Operations
Release, DevOps & Reliability Roles
Operational Execution Roles
Governance, Risk & Business Roles
Built for IT Operations, Infrastructure, and Release Teams
Whether you manage releases, maintenance, incident response, or operational governance, SmartSuite provides the visibility and workflows to keep services running smoothly.
Flexible Pricing Designed for Every Organization
Whether you’re a growing team or a global enterprise, SmartSuite’s pricing adapts to how your business works.
Choose platform-wide access with user-based pricing or tailor licenses to your organization’s scale and structure with our solution-based model.
User-Based Pricing
provides access to the entire SmartSuite platform under one per-user license, perfect for connected workflows across teams and departments.
Solution-Based Pricing
is purpose-built for enterprises with thousands to tens of thousands of users, offering the flexibility to license only the specific SmartSuite Solutions needed for scale, compliance, and control.
User-Based Pricing: Simplify Access Across Every Team
Our Team, Pro, and Enterprise plans make it easy to scale access across your organization. Each licensed user
can access all SmartSuite solutions — with predictable pricing that grows as you do.
- One per-user license for all SmartSuite solutions.
- Ideal for organizations connecting workflows across departments.
- Seamlessly scalable across teams and business functions.
- Available in Team, Pro, and Enterprise plan tiers.
unified access.
- SmartSuite AI
- Min 3 Billable Users
- Unlimited Solutions
- 5,000 Records per Solution
- 50GB of File Storage
- 30 Days Recycle Bin
- SmartSuite AI
- Min 5 Billable Users
- Unlimited Solutions
- 100,000 Records per Solution
- 100GB of File Storage
- 45 Days Recycle Bin
- Folders
- Gmail and Outlook Integrations
- Advanced Permissions
- SmartSuite AI
- Min 10 Billable Users
- Unlimited Solutions
- 400,000 Records per Solution
- 500GB of File Storage
- 60 Days Recycle Bin
- SSO
- SCIM User Provisioning
- SCIM-Synced User Groups
- Audit Logs
- IP Address Restrictions
- Data Loss Prevention (DPL)
- European Data Residency
- Premium Support
Solution-Based Pricing: Purpose-Built for Enterprise Scale
For global organizations and regulated industries requiring complex governance or large-scale rollouts, SmartSuite offers a Solution-Based pricing model. This model allows enterprises to license specific SmartSuite Solutions — such as GRC, ITSM, or Procurement — for tens of thousands of users, tailored to their exact needs.
- Tailored Licensing — Structure licenses by department, region, or regulatory requirement.
- Purpose-Built for Scale — Designed for enterprises managing thousands of users.
- Customizable Agreements — Includes the ability to tailor terms and access levels to meet unique business needs.
- Enterprise Confidence — Built for large financial institutions, insurers, and global enterprises who require high-performance
and governance.
- Audit Management
- Issues Management
- Operational Resilience
- Business Impact Analysis (BIA)
- Incident Management
- Crisis Management
- Enterprise Risk Management:
- Third-Party Risk
- Vendor Portal
- Cyber Threat Management
- RCSA (Risk & Control Self-Assessment):
- Issues Management
- Business Structure
- Contract Management
- Policy Management
- Regulatory Change Management
- SOC 2 Compliance
- CRI Profile Compliance
- Control Framework & Regulatory Libraries
- Compliance Assessments & Testing
- ESG & Sustainability Management
Compare Our Pricing Models
Frequently Asked Questions
Answers to common questions about SmartSuite’s pricing models, plan options, and onboarding programs.
SmartSuite offers four plan types: Team, Pro, Enterprise, and Signature.
- Team, Pro, and Enterprise Plans use a per-user pricing model with feature and usage limits designed to scale as your organization grows.
- Signature Plan provides per-solution pricing for enterprises that need to license specific SmartSuite Solutions — such as GRC, ITSM, or Procurement — for large user populations with advanced governance and support requirements.
You can start by filling out the partner program registration form here.
By signing up to the Service Provider Partner Program you agree to our terms and conditions.
There is no cost. However, there are additional eligibility requirements to join.
First, you must be a customer of SmartSuite to be eligible to participate in the Service Provider Partner program. We believe it is important for all of our partners to be active SmartSuite users (minimum 5 active account members). It’s difficult to recommend a SaaS product that you do not see value in using yourself!
Additionally, you must have 15+ employees and $1.5M in annual revenue to join our network of solution partners.
You will be able to work leads through your sales process to a closed-won or closed-lost state.
You will be able to work leads through your sales process to a closed-won or closed-lost state.
Flexible Pricing for IT Operations Teams
Choose per-user or per-solution pricing that scales across infrastructure operations, DevOps, and service reliability teams.
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SmartSuite Resources
Everything you need to learn, build, connect, and grow with SmartSuite — from expert guidance and self-paced learning to community collaboration and continuous innovation.
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Getting Started with SmartSuite
Learn the SmartSuite layout: workspace, Solutions, Views, Records. See how to navigate, search, filter, and create items to get productive fast.
Understand the Homepage layout: sidebar, header, search, and activity. Pin favorites, review assignments, and launch Solutions with one click. Make it your daily command center.
See your data from every angle. Learn Grid, Kanban, Calendar, and more. Switch views, sort and filter, group records, and save personal or shared views for repeatable workflows.
Explore SmartSuite field types: text, number, date, select, user, files, links, formulas, lookups, and more. Learn when to use each to capture, calculate, relate, and display data clearly.
Your command center: one Dashboard to track goals, tasks, and dependencies. Mix charts with lists, watch trends over time, and click through to fix issues immediately.
Automations do the busywork. Set a trigger, choose actions—notify people, update fields, create records, send webhooks—and let SmartSuite run it whenever conditions are met.
Set permissions once, scale safely. Use solution roles, table permissions, and saved views with filters to expose only relevant records to each team or stakeholder group.
Prompt-driven automations. Provide instructions with placeholders for record fields; AI uses that context to produce exactly what you need, then the automation stores or sends it.
Use Formula fields to calculate values from other fields. Combine math, logic, and text to automate totals, statuses, scores, and dynamic results across records. Quickly.
Use Power Search to instantly find records across fields and Solutions. Combine keywords, filters, and operators to pinpoint exactly what you need in seconds.
Stay informed with SmartSuite notifications. Get real-time alerts for updates, assignments, comments, and changes so you never miss important activity.
Star items you use most to access them fast. Keep important Solutions, Views, and records pinned for quick access and a more focused daily workflow.
Resources to Improve IT Reliability and Operations
Explore playbooks and templates for release governance, change calendars, outage response, and dependency visibility.