Modernizing Product Management
Accelerate innovation with a connected platform that unites product strategy, development, and delivery. SmartSuite helps teams manage roadmaps, gather feedback, and collaborate across departments — bringing great products to market faster.
One Platform for Connected Product Management
SmartSuite unifies product planning, development, and launch operations in one workspace. Connect strategy to execution with real-time visibility into priorities, resources, and progress — ensuring alignment across teams from concept to release.
Roadmap Planning
Build and communicate product roadmaps linked to business goals.
Feature Management
Capture, prioritize, and track features through development.
Feedback & Insights
Collect and analyze customer feedback to guide decisions.
Release Management
Coordinate releases with clear ownership, dependencies, and timelines.
Core Capabilities of the Product Management Suite
SmartSuite’s Product Management Suite helps teams plan, prioritize, and execute across the entire product lifecycle — from ideation to launch — all within a single connected platform.
Deliver products with clarity, alignment, and disciplined execution.
Centralize product planning, roadmaps, requirements, feedback, and release coordination in one connected workspace. SmartSuite links product decisions to priorities, delivery work, and outcomes—providing real-time visibility, better cross-team alignment, and confidence from idea through launch.
Plan Product Strategy and Roadmaps
Define product vision and communicate roadmaps across your organization. SmartSuite ensures every team understands priorities and dependencies.
Highlights:
- Interactive roadmap views (timeline, board, or hierarchy)
- Linked epics, features, and initiatives
- Version tracking and roadmap baselines
Prioritize Features and Manage Backlogs
Focus on what matters most. SmartSuite’s connected backlogs let teams rank priorities, track progress, and adapt to change in real time.
Highlights:
- Custom prioritization models and scoring
- Linked customer feedback and business value metrics
- Visual backlog dashboards and sprint integration
Streamline Product Development Workflows
Unify cross-functional collaboration across product, design, and engineering. Automate handoffs and keep stakeholders aligned.
Highlights:
- Linked workflows between product and development teams
- Integration with issue tracking tools (e.g., Jira, GitHub)
- Automated task updates and notifications
Capture Feedback and Drive Innovation
Centralize ideas and insights from customers, partners, and internal stakeholders. Turn feedback into actionable product improvements.
Highlights:
- Feedback forms and voting systems
- Sentiment tagging and trend analysis
- Linked insights to feature roadmaps and releases
Track Product Performance and Success
Measure what matters. SmartSuite dashboards bring together adoption, satisfaction, and performance data for informed product decisions.
Highlights:
- KPI dashboards for engagement, retention, and NPS
- Linked data from analytics tools (e.g., GA, Mixpanel)
- Real-time reporting on product outcomes
Built For Modern Product Teams
SmartSuite brings enterprise-grade product management with consumer-grade usability. Choose the rollout path that fits your product organization today—and expand as roadmaps, feedback, and delivery complexity grow.
Adopt a Single Capability
Begin with Roadmapping, Requirements Management, or Feedback Intake—prove value fast and expand from there.
Roll Out a Full Category
Enable product management end-to-end—connecting discovery, prioritization, requirements, delivery coordination, and releases in one coordinated system.
Deploy the Entire Higher Education Operations Suite
Standardize product execution with shared roadmaps, traceable decisions, and real-time dashboards—delivering clearer priorities, faster alignment, and confident launches from idea to release.
See How SmartSuite Connects Strategy, Design, and Delivery
Experience how SmartSuite unifies product planning, collaboration, and release tracking in one connected workspace.
Empower your teams to innovate faster, stay aligned, and bring better products to market with confidence.
The Connected Value of SmartSuite Product Management
Quantifiable improvements achieved when organizations centralize product strategy, roadmaps, feedback loops, and cross-functional execution in SmartSuite.
Source: McKinsey Product & Engineering Alignment Study, 2023 — integrated workflow platforms improved alignment speed by ~30–35%.
Faster Alignment Between Product, Design & Engineering
Centralized planning, shared workspaces, and connected roadmap workflows reduce miscommunication and cross-team delays.
Source: ProductOps Efficiency Benchmark, 2023 — automation reduced manual product coordination by 25–32%.
Reduction in Manual Coordination Across Product Teams
Automated updates, sprint workflows, and structured intake processes reduce repetitive coordination effort.
Source: Gartner Product Management Leadership Report, 2023 — centralized product visibility improved delivery forecasting by ~25–30%.
Improved Visibility Into Roadmap Progress & Delivery Health
Unified dashboards provide real-time insight into features, dependencies, risks, and release status.
Source: Forrester Product Decisioning Research, 2022 — unified feedback systems increased decision quality by 30–40%.
Higher Quality Product Decisions Driven by Integrated Feedback
Consolidating user feedback, feature requests, revenue data, and usage analytics improves decision-making clarity and prioritization accuracy.
Key Benefits of the Product Management Solution Suite
Product teams need connected roadmaps, structured workflows, and seamless collaboration with design, engineering, marketing, and customer-facing teams. SmartSuite unifies the entire product lifecycle—helping teams plan better, deliver faster, and iterate with confidence.
Strategic Alignment, Roadmapping & Product Visibility
Centralize product vision, goals, OKRs, roadmaps, and epics in one workspace.
Give Engineering, Design, Sales, Support, and Leadership visibility into priorities and timelines.
Track feature progress, release status, risks, and dependencies live.
Evaluate opportunities objectively using RICE, MoSCoW, or custom scoring.
Consolidate feature requests, NPS trends, and customer insights centrally.
Understand resource allocation and strategic alignment across products.
Execution Efficiency, Collaboration & Delivery Performance
Manage features from ideation through design, development, QA, and release.
Streamline planning, assignments, and release gates with automation.
Connect work with conversations, files, approvals, and @mentions in records.
Capture and triage ideas, requests, and issues with standardized workflows.
Generate release notes, summaries, and announcements with AI Assist.
Apply shared workflows and templates across product teams.
Governance, Quality & Continuous Improvement
Enforce standards for documentation, testing, prioritization, and readiness.
Identify upstream and downstream risks early through linked work items.
Standardize acceptance criteria and validation workflows to improve quality.
Track decisions, changes, and approvals with full traceability.
Support multiple product lines and teams within one platform.
Customize workflows, scoring models, dashboards, and roadmaps without IT.
Accelerate Innovation with Connected Product Workflows
Break down silos between product, engineering, and design.
SmartSuite helps teams collaborate seamlessly, track progress in real time, and align every feature and release with business objectives.
How the SmartSuite Platform Powers Product Management
SmartSuite connects product strategy, roadmapping, and release execution in one flexible platform. From ideation to launch, automation, AI insights, and connected data give teams the clarity to build and ship products faster.
Customize product workflows and roadmaps to fit your organization’s methodology — agile, waterfall, or hybrid.
A Product Manager creates a “Feature Readiness” tracker linking design, development, and QA stages without developer help.
Automate status updates, release notifications, and backlog grooming reminders to keep work flowing.
When a feature moves to “In QA,” SmartSuite automatically notifies stakeholders and updates the release dashboard.
Summarize feedback, generate release notes, or draft feature descriptions instantly.
AI Assist compiles user feedback from multiple sources into a prioritized summary for roadmap review.
Connect ideas, epics, features, and customer feedback for complete traceability from concept to delivery.
A feature record links to related customer requests, design specs, and bug reports — creating an end-to-end view of progress.
Track performance metrics such as feature velocity, customer satisfaction, and release timelines in real time.
Product leaders use dashboards to view upcoming releases, team workload, and adoption metrics.
Connect SmartSuite to your product ecosystem — Jira, Figma, GitHub, Slack, and more — for seamless collaboration.
Engineering tickets in Jira update automatically within SmartSuite, keeping roadmaps current without manual syncing.
Unify Product Strategy and Delivery
SmartSuite connects long-term strategy with day-to-day execution. Product teams can align objectives, prioritize features, and track delivery — all while maintaining real-time visibility across design, development, and release activities.
Automate Product Workflows and Updates
SmartSuite’s automation engine eliminates manual follow-ups and status reporting. Workflows automatically update release stages, assign owners, and alert teams to delays or dependencies — keeping everyone in sync and on schedule.
Visualize Roadmaps and Measure Success
Dashboards give product leaders clear visibility into portfolio progress, release readiness, and post-launch performance. Track key metrics like delivery velocity, NPS, and adoption rates — all updated in real time.
AI Assist and Integrations Empower Product Innovation
AI Assist accelerates product documentation, release note creation, and feedback synthesis — helping teams communicate faster and focus on innovation. Integrations ensure product data stays in sync across the tools your teams already use.
The SmartSuite Platform:
Powered by Eight Interconnected Frameworks
The SmartSuite Platform consists of eight interconnected frameworks that provide a foundation for designing, automating, analyzing, and governing connected workflows.
Build structured, relational data models using tables, fields, and records that ensure consistency and scalability across workflows.
Design and tailor workflows visually with structured data models, clear progression, and intuitive interfaces for every step.
Streamline work with triggers, conditions, and multi-step actions that eliminate manual effort and orchestrate end-to-end processes.
Embed intelligence into workflows with AI that analyzes data, supports decisions, and automates complex steps securely.
Platform
Enable contextual collaboration with comments, file sharing, notifications, and external access—all governed by SmartSuite permissions.
Visualize and analyze data using dashboards, charts, and real-time reports that update instantly across your workspace.
Connect SmartSuite to your ecosystem using native integrations, iPaaS connectors, APIs, and webhooks for seamless data flow.
Protect data with role-based access, authentication controls, audit history, and enterprise-grade governance that scales organization-wide.
Security and Governance, Built for Enterprise Scale
SmartSuite provides fine-grained, role-based permissions that protect data without slowing innovation. Define access down to the record, field, or workflow level, enforce compliance with SSO, 2FA, and IP restrictions, and maintain a complete audit trail of every action. With SmartSuite, governance and agility work together — innovation moves fast, and your security moves with it.
Control visibility by user, role, or team.
SSO, 2FA, and IP restrictions built-in.
Track every change for 3+ years.
SOC 2, GDPR, and enterprise governance ready.
Work Seamlessly — Anytime, Anywhere, on Any Device
Stay connected and productive wherever you are. SmartSuite works flawlessly across web, tablet, and mobile, so your team can manage projects, collaborate, and automate workflows in real time — whether in the office, remote, or on the go.
The Platform That Powers Product Innovation
SmartSuite provides one platform for planning, roadmapping, and execution.Automate updates, integrate with tools like Jira and Figma, and gain full visibility from concept to customer feedback — all in one place.
Role-Based Capabilities for Higher Education Teams
SmartSuite is built for academic leaders, operations teams, finance offices, research administrators, and campus-wide staff.
Executive Leadership
Chief Product Officer (CPO)
Owns product vision, portfolio strategy, and alignment between product investments and business outcomes.
- Benefit Statement:
SmartSuite gives CPOs real-time visibility into roadmaps, delivery progress, risks, and outcomes — enabling confident prioritization and strategic decision-making.
- Benefit Source:
Product dashboards, roadmap views, KPI tracking, and linked initiative data.
Portfolio Oversight
Reviews roadmap progress, delivery health, and strategic alignment across products.
Strategic Prioritization
Evaluates initiatives based on impact, effort, and business value.
Executive Reporting
Delivers leadership-ready views of product performance and delivery confidence.
Executive Leadership
VP / Director of Product
Leads product teams and execution strategy across multiple products or portfolios.
- Benefit Statement:
SmartSuite centralizes product planning and execution, improving consistency, transparency, and delivery predictability.
- Benefit Source:
Roadmaps, workflow automation, dashboards, and dependency tracking.
Roadmap Governance
Oversees roadmap accuracy, dependencies, and release readiness.
Team Alignment
Coordinates priorities across product managers and squads.
Delivery Monitoring
Tracks progress, risks, and bottlenecks across initiatives.
Core Product Roles
Product Manager (PM)
Owns product requirements, prioritization, delivery coordination, and stakeholder alignment.
- Benefit Statement:
SmartSuite provides PMs a single workspace to manage requirements, priorities, delivery status, and feedback.
- Benefit Source:
Backlog workflows, roadmaps, dashboards, and linked records.
Backlog Management
Prioritizes features, enhancements, and technical work.
Delivery Coordination
Tracks progress, dependencies, and release readiness.
Stakeholder Communication
Shares status updates and roadmap views with clarity.
Core Product Roles
Technical Product Manager
Focuses on platform, infrastructure, or technically complex product areas.
- Benefit Statement:
SmartSuite connects technical requirements, risks, and delivery work in one traceable system.
- Benefit Source:
Linked epics, dependencies, risk tracking, and dashboards.
Technical Planning
Manages architectural initiatives and platform enhancements.
Risk Visibility
Tracks dependencies, constraints, and delivery risks.
Cross-Team Alignment
Coordinates with engineering and DevOps teams.
Design & Research Roles
UX / Product Designer
Designs user experiences, flows, and interfaces aligned to product requirements.
- Benefit Statement:
SmartSuite connects design work directly to product initiatives and delivery timelines.
- Benefit Source:
Linked tasks, design workflows, approvals, and documentation.
Design Coordination
Tracks design tasks and deliverables by feature or release.
Review & Feedback
Manages feedback cycles and approvals in context.
Delivery Alignment
Ensures designs stay aligned with roadmap priorities.
Design & Research Roles
User Researcher
Conducts research to inform product decisions and validate user needs.
- Benefit Statement:
SmartSuite centralizes research insights and connects them to product decisions.
- Benefit Source:
Research repositories, linked insights, dashboards, and documentation.
Research Planning
Tracks studies, timelines, and participants.
Insight Management
Links findings to features, priorities, and outcomes.
Stakeholder Sharing
Shares insights with product and design teams.
Engineering & Delivery Roles
Engineering Manager
Oversees engineering delivery, capacity, and execution quality.
- Benefit Statement:
SmartSuite provides engineering leaders visibility into priorities, dependencies, and delivery risks.
- Benefit Source:
Delivery dashboards, workload views, dependency tracking.
Delivery Planning
Aligns engineering capacity with roadmap commitments.
Risk Monitoring
Identifies blockers and cross-team dependencies early.
Progress Reporting
Shares delivery status with product leadership.
Engineering & Delivery Roles
Tech Lead / Lead Engineer
Guides technical execution and implementation quality.
- Benefit Statement:
SmartSuite links technical tasks, risks, and requirements for clear execution.
- Benefit Source:
Task workflows, linked requirements, and documentation.
Task Coordination
Manages implementation tasks and technical dependencies.
Quality Oversight
Tracks acceptance criteria and delivery readiness.
Cross-Functional Collaboration
Coordinates with PMs and designers.
Go-To-Market & Lifecycle Roles
Product Marketing Manager (PMM)
Owns product positioning, launches, messaging, and enablement.
- Benefit Statement:
SmartSuite aligns product launches, messaging, and assets with delivery timelines.
- Benefit Source:
Launch workflows, calendars, approvals, and dashboards.
Launch Planning
Coordinates timelines, assets, and approvals.
Messaging Alignment
Tracks positioning and enablement deliverables.
Cross-Team Execution
Aligns product, sales, and marketing teams.
Go-To-Market & Lifecycle Roles
Customer Feedback / Insights Manager
Manages customer feedback, feature requests, and insights.
- Benefit Statement:
SmartSuite centralizes feedback and links it directly to product decisions.
- Benefit Source:
Feedback repositories, linked records, dashboards.
Feedback Intake
Captures requests from customers, sales, and support.
Trend Analysis
Identifies recurring themes and unmet needs.
Prioritization Support
Informs roadmap and backlog decisions.
Operations, Analytics & Governance
Product Operations Manager
Owns product processes, tooling, and operational efficiency.
- Benefit Statement:
SmartSuite standardizes product workflows and improves execution consistency across teams.
- Benefit Source:
Workflow automation, templates, dashboards.
Process Governance
Maintains standardized product workflows.
Operational Reporting
Tracks delivery metrics and process health.
Tooling Optimization
Reduces friction across product systems.
Operations, Analytics & Governance
Product Analyst
Analyzes product performance, usage, and outcomes.
- Benefit Statement:
SmartSuite connects product data to initiatives and KPIs for actionable insights.
- Benefit Source:
Dashboards, analytics views, AI-assisted summaries.
Usage Analysis
Tracks adoption, engagement, and feature performance.
Outcome Measurement
Evaluates success against KPIs and goals.
Insight Reporting
Provides data-driven recommendations to product leaders.
Built for Every Role in Higher Education
Whether you’re an AVP, Institutional Effectiveness leader, Student Affairs director, department admin, or IT stakeholder — SmartSuite provides connected workflows for the work that keeps campuses running.
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Choose platform-wide access with user-based pricing or tailor licenses to your organization’s scale and structure with our solution-based model.
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provides access to the entire SmartSuite platform under one per-user license, perfect for connected workflows across teams and departments.
Solution-Based Pricing
is purpose-built for enterprises with thousands to tens of thousands of users, offering the flexibility to license only the specific SmartSuite Solutions needed for scale, compliance, and control.
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can access all SmartSuite solutions — with predictable pricing that grows as you do.
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unified access.
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Compare Our Pricing Models
Frequently Asked Questions
Answers to common questions about SmartSuite’s pricing models, plan options, and onboarding programs.
SmartSuite offers four plan types: Team, Pro, Enterprise, and Signature.
- Team, Pro, and Enterprise Plans use a per-user pricing model with feature and usage limits designed to scale as your organization grows.
- Signature Plan provides per-solution pricing for enterprises that need to license specific SmartSuite Solutions — such as GRC, ITSM, or Procurement — for large user populations with advanced governance and support requirements.
You can start by filling out the partner program registration form here.
By signing up to the Service Provider Partner Program you agree to our terms and conditions.
There is no cost. However, there are additional eligibility requirements to join.
First, you must be a customer of SmartSuite to be eligible to participate in the Service Provider Partner program. We believe it is important for all of our partners to be active SmartSuite users (minimum 5 active account members). It’s difficult to recommend a SaaS product that you do not see value in using yourself!
Additionally, you must have 15+ employees and $1.5M in annual revenue to join our network of solution partners.
You will be able to work leads through your sales process to a closed-won or closed-lost state.
You will be able to work leads through your sales process to a closed-won or closed-lost state.
Flexible Pricing for Institutions of All Sizes
SmartSuite offers EDU pricing options that scale from departments to divisions to institution-wide site licenses — with guest user ratios ideal for faculty and staff collaboration.
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Resources to Help You Improve Campus Operations
Explore case studies, assessment guides, operational workflows, and research management templates built for higher education teams.