Modernizing Product Management
Accelerate innovation with a connected platform that unites product strategy, development, and delivery. SmartSuite helps teams manage roadmaps, gather feedback, and collaborate across departments — bringing great products to market faster.
One Platform for Connected Product Management
SmartSuite unifies product planning, development, and launch operations in one workspace. Connect strategy to execution with real-time visibility into priorities, resources, and progress — ensuring alignment across teams from concept to release.
Roadmap Planning
Build and communicate product roadmaps linked to business goals.
Feature Management
Capture, prioritize, and track features through development.
Feedback & Insights
Collect and analyze customer feedback to guide decisions.
Release Management
Coordinate releases with clear ownership, dependencies, and timelines.
Product Management Operations Products
Capture customer feedback and manage feature requests with a centralized, connected system.
Measure product performance, track feature adoption, and gain actionable insights with real-time analytics.
Core Capabilities of the Product Management Suite
SmartSuite’s Product Management Suite helps teams plan, prioritize, and execute across the entire product lifecycle — from ideation to launch — all within a single connected platform.
Deliver products with clarity, alignment, and disciplined execution.
Centralize product planning, roadmaps, requirements, feedback, and release coordination in one connected workspace. SmartSuite links product decisions to priorities, delivery work, and outcomes—providing real-time visibility, better cross-team alignment, and confidence from idea through launch.
Create strategic roadmaps that align business goals with development priorities.
Capture and prioritize new features, enhancements, and requests.
Gather, evaluate, and act on feedback from customers and internal teams.
Coordinate releases, dependencies, and go-to-market readiness.
Document product requirements and link them to features and epics.
Connect product, design, and engineering teams in one shared workspace.
Track delivery progress, adoption signals, and success metrics to measure product impact post-launch
Apply structured prioritization models (e.g., RICE, MoSCoW, custom scoring) to manage backlogs objectively.
Plan Product Strategy and Roadmaps
Define product vision and communicate roadmaps across your organization. SmartSuite ensures every team understands priorities and dependencies.
Highlights:
- Interactive roadmap views (timeline, board, or hierarchy)
- Linked epics, features, and initiatives
- Version tracking and roadmap baselines
Prioritize Features and Manage Backlogs
Focus on what matters most. SmartSuite’s connected backlogs let teams rank priorities, track progress, and adapt to change in real time.
Highlights:
- Custom prioritization models and scoring
- Linked customer feedback and business value metrics
- Visual backlog dashboards and sprint integration
Streamline Product Development Workflows
Unify cross-functional collaboration across product, design, and engineering. Automate handoffs and keep stakeholders aligned.
Highlights:
- Linked workflows between product and development teams
- Integration with issue tracking tools (e.g., Jira, GitHub)
- Automated task updates and notifications
Capture Feedback and Drive Innovation
Centralize ideas and insights from customers, partners, and internal stakeholders. Turn feedback into actionable product improvements.
Highlights:
- Feedback forms and voting systems
- Sentiment tagging and trend analysis
- Linked insights to feature roadmaps and releases
Track Product Performance and Success
Measure what matters. SmartSuite dashboards bring together adoption, satisfaction, and performance data for informed product decisions.
Highlights:
- KPI dashboards for engagement, retention, and NPS
- Linked data from analytics tools (e.g., GA, Mixpanel)
- Real-time reporting on product outcomes
Built For Modern Product Teams
SmartSuite brings enterprise-grade product management with consumer-grade usability. Choose the rollout path that fits your product organization today—and expand as roadmaps, feedback, and delivery complexity grow.
Adopt a Single Capability
Begin with Roadmapping, Requirements Management, or Feedback Intake—prove value fast and expand from there.
Roll Out a Full Category
Enable product management end-to-end—connecting discovery, prioritization, requirements, delivery coordination, and releases in one coordinated system.
Deploy the Entire Product Management Suite
Standardize product execution with shared roadmaps, traceable decisions, and real-time dashboards—delivering clearer priorities, faster alignment, and confident launches from idea to release.
Explore Further
Explore modern product management practices and see how SmartSuite connects strategy, feedback, and execution to deliver products that customers love.
Frequently Asked Questions
Answers to the most common questions about SmartSuite’s Product Management capabilities.
SmartSuite connects every phase of the product lifecycle — from ideation to launch and feedback — in one integrated platform.
Teams can manage roadmaps, track development progress, and analyze outcomes while maintaining alignment with company objectives and customer needs.
While most tools focus narrowly on backlog or feature tracking, SmartSuite brings together strategy, execution, and analytics under one roof.
With a no-code framework, product leaders can design workflows, automate approvals, and build custom dashboards — all without relying on developers or multiple disconnected apps.
Yes. SmartSuite integrates with Jira, GitHub, Figma, Slack, Microsoft Teams, and other core product ecosystem tools.
These integrations ensure product managers, designers, and engineers collaborate in real time, maintaining visibility from feature definition through release.
SmartSuite’s roadmap and analytics dashboards visualize priorities, timelines, and dependencies in real time.
Teams can evaluate potential features based on impact, effort, and alignment with strategic goals — ensuring data-driven decisions across the product portfolio.
Absolutely. SmartSuite’s Linked Record Architecture connects customer feedback, feature requests, and support tickets directly to product initiatives.
This provides a single view of what customers need and helps teams prioritize development efforts that deliver measurable business value.
See How SmartSuite Connects Strategy, Design, and Delivery
Experience how SmartSuite unifies product planning, collaboration, and release tracking in one connected workspace.
Empower your teams to innovate faster, stay aligned, and bring better products to market with confidence.
The Connected Value of SmartSuite Product Management
Quantifiable improvements achieved when organizations centralize product strategy, roadmaps, feedback loops, and cross-functional execution in SmartSuite.
Source: McKinsey Product & Engineering Alignment Study, 2023 — integrated workflow platforms improved alignment speed by ~30–35%.
Faster Alignment Between Product, Design & Engineering
Centralized planning, shared workspaces, and connected roadmap workflows reduce miscommunication and cross-team delays.
Source: ProductOps Efficiency Benchmark, 2023 — automation reduced manual product coordination by 25–32%.
Reduction in Manual Coordination Across Product Teams
Automated updates, sprint workflows, and structured intake processes reduce repetitive coordination effort.
Source: Gartner Product Management Leadership Report, 2023 — centralized product visibility improved delivery forecasting by ~25–30%.
Improved Visibility Into Roadmap Progress & Delivery Health
Unified dashboards provide real-time insight into features, dependencies, risks, and release status.
Source: Forrester Product Decisioning Research, 2022 — unified feedback systems increased decision quality by 30–40%.
Higher Quality Product Decisions Driven by Integrated Feedback
Consolidating user feedback, feature requests, revenue data, and usage analytics improves decision-making clarity and prioritization accuracy.
Key Benefits of the Product Management Solution Suite
Product teams need connected roadmaps, structured workflows, and seamless collaboration with design, engineering, marketing, and customer-facing teams. SmartSuite unifies the entire product lifecycle—helping teams plan better, deliver faster, and iterate with confidence.
Strategic Alignment, Roadmapping & Product Visibility
Centralize product vision, goals, OKRs, roadmaps, and epics in one workspace.
Give Engineering, Design, Sales, Support, and Leadership visibility into priorities and timelines.
Track feature progress, release status, risks, and dependencies live.
Evaluate opportunities objectively using RICE, MoSCoW, or custom scoring.
Consolidate feature requests, NPS trends, and customer insights centrally.
Understand resource allocation and strategic alignment across products.
Execution Efficiency, Collaboration & Delivery Performance
Manage features from ideation through design, development, QA, and release.
Streamline planning, assignments, and release gates with automation.
Connect work with conversations, files, approvals, and @mentions in records.
Capture and triage ideas, requests, and issues with standardized workflows.
Generate release notes, summaries, and announcements with AI Assist.
Apply shared workflows and templates across product teams.
Governance, Quality & Continuous Improvement
Enforce standards for documentation, testing, prioritization, and readiness.
Identify upstream and downstream risks early through linked work items.
Standardize acceptance criteria and validation workflows to improve quality.
Track decisions, changes, and approvals with full traceability.
Support multiple product lines and teams within one platform.
Customize workflows, scoring models, dashboards, and roadmaps without IT.
Accelerate Innovation with Connected Product Workflows
Break down silos between product, engineering, and design.
SmartSuite helps teams collaborate, track progress in real time, and align every feature and release with business objectives.
How the SmartSuite Platform Powers Product Management
SmartSuite connects product strategy, roadmapping, and release execution in one flexible platform. From ideation to launch, automation, AI insights, and connected data give teams the clarity to build and ship products faster.
Customize product workflows and roadmaps to fit your organization’s methodology — agile, waterfall, or hybrid.
A Product Manager creates a “Feature Readiness” tracker linking design, development, and QA stages without developer help.
Automate status updates, release notifications, and backlog grooming reminders to keep work flowing.
When a feature moves to “In QA,” SmartSuite automatically notifies stakeholders and updates the release dashboard.
Summarize feedback, generate release notes, or draft feature descriptions instantly.
AI Assist compiles user feedback from multiple sources into a prioritized summary for roadmap review.
Connect ideas, epics, features, and customer feedback for complete traceability from concept to delivery.
A feature record links to related customer requests, design specs, and bug reports — creating an end-to-end view of progress.
Track performance metrics such as feature velocity, customer satisfaction, and release timelines in real time.
Product leaders use dashboards to view upcoming releases, team workload, and adoption metrics.
Connect SmartSuite to your product ecosystem — Jira, Figma, GitHub, Slack, and more — so work stays connected.
Engineering tickets in Jira update automatically within SmartSuite, keeping roadmaps current without manual syncing.
Unify Product Strategy and Delivery
SmartSuite connects long-term strategy with day-to-day execution. Product teams can align objectives, prioritize features, and track delivery — all while maintaining real-time visibility across design, development, and release activities.
Automate Product Workflows and Updates
SmartSuite’s automation engine eliminates manual follow-ups and status reporting. Workflows automatically update release stages, assign owners, and alert teams to delays or dependencies — keeping everyone in sync and on schedule.
Visualize Roadmaps and Measure Success
Dashboards give product leaders clear visibility into portfolio progress, release readiness, and post-launch performance. Track key metrics like delivery velocity, NPS, and adoption rates — all updated in real time.
AI Assist and Integrations Empower Product Innovation
AI Assist accelerates product documentation, release note creation, and feedback synthesis — helping teams communicate faster and focus on innovation. Integrations ensure product data stays in sync across the tools your teams already use.
The SmartSuite Platform:
Powered by Eight Interconnected Frameworks
The SmartSuite Platform consists of eight interconnected frameworks that provide a foundation for designing, automating, analyzing, and governing connected workflows.
Build structured, relational data models using tables, fields, and records that ensure consistency and scalability across workflows.
Design and tailor workflows visually with structured data models, clear progression, and intuitive interfaces for every step.
Streamline work with triggers, conditions, and multi-step actions that eliminate manual effort and orchestrate end-to-end processes.
Embed intelligence into workflows with AI that analyzes data, supports decisions, and automates complex steps securely.
Platform
Enable contextual collaboration with comments, file sharing, notifications, and external access—all governed by SmartSuite permissions.
Visualize and analyze data using dashboards, charts, and real-time reports that update instantly across your workspace.
Connect SmartSuite to your ecosystem using native integrations, iPaaS connectors, APIs, and webhooks so data flows between systems.
Protect data with role-based access, authentication controls, audit history, and enterprise-grade governance that scales organization-wide.
Security and Governance, Built for Enterprise Scale
SmartSuite provides fine-grained, role-based permissions that protect data without slowing innovation. Define access down to the record, field, or workflow level, enforce compliance with SSO, 2FA, and IP restrictions, and maintain a complete audit trail of every action. With SmartSuite, governance and agility work together — innovation moves fast, and your security moves with it.
Control visibility by user, role, or team.
SSO, 2FA, and IP restrictions built-in.
Track every change for 3+ years.
SOC 2, GDPR, and enterprise governance ready.
Work Anytime, Anywhere, on Any Device
Stay connected and productive wherever you are. SmartSuite works flawlessly across web, tablet, and mobile, so your team can manage projects, collaborate, and automate workflows in real time — whether in the office, remote, or on the go.
The Platform That Powers Product Innovation
SmartSuite provides one platform for planning, roadmapping, and execution.Automate updates, integrate with tools like Jira and Figma, and gain full visibility from concept to customer feedback — all in one place.
Role-Based Capabilities for Product Management Teams
SmartSuite empowers product leaders, product managers, designers, engineers, and go-to-market partners with connected workflows that align strategy, delivery, and outcomes across the entire product lifecycle.
Executive Leadership
Chief Product Officer (CPO)
Owns product vision, portfolio strategy, and alignment between product investments and business outcomes.
- Benefit Statement:
SmartSuite gives CPOs real-time visibility into roadmaps, delivery progress, risks, and outcomes — enabling confident prioritization and strategic decision-making.
- Benefit Source:
Product dashboards, roadmap views, KPI tracking, and linked initiative data.
Portfolio Oversight
Reviews roadmap progress, delivery health, and strategic alignment across products.
Strategic Prioritization
Evaluates initiatives based on impact, effort, and business value.
Executive Reporting
Delivers leadership-ready views of product performance and delivery confidence.
Executive Leadership
VP / Director of Product
Leads product teams and execution strategy across multiple products or portfolios.
- Benefit Statement:
SmartSuite centralizes product planning and execution, improving consistency, transparency, and delivery predictability.
- Benefit Source:
Roadmaps, workflow automation, dashboards, and dependency tracking.
Roadmap Governance
Oversees roadmap accuracy, dependencies, and release readiness.
Team Alignment
Coordinates priorities across product managers and squads.
Delivery Monitoring
Tracks progress, risks, and bottlenecks across initiatives.
Core Product Roles
Product Manager (PM)
Owns product requirements, prioritization, delivery coordination, and stakeholder alignment.
- Benefit Statement:
SmartSuite provides PMs a single workspace to manage requirements, priorities, delivery status, and feedback.
- Benefit Source:
Backlog workflows, roadmaps, dashboards, and linked records.
Backlog Management
Prioritizes features, enhancements, and technical work.
Delivery Coordination
Tracks progress, dependencies, and release readiness.
Stakeholder Communication
Shares status updates and roadmap views with clarity.
Core Product Roles
Technical Product Manager
Focuses on platform, infrastructure, or technically complex product areas.
- Benefit Statement:
SmartSuite connects technical requirements, risks, and delivery work in one traceable system.
- Benefit Source:
Linked epics, dependencies, risk tracking, and dashboards.
Technical Planning
Manages architectural initiatives and platform enhancements.
Risk Visibility
Tracks dependencies, constraints, and delivery risks.
Cross-Team Alignment
Coordinates with engineering and DevOps teams.
Design & Research Roles
UX / Product Designer
Designs user experiences, flows, and interfaces aligned to product requirements.
- Benefit Statement:
SmartSuite connects design work directly to product initiatives and delivery timelines.
- Benefit Source:
Linked tasks, design workflows, approvals, and documentation.
Design Coordination
Tracks design tasks and deliverables by feature or release.
Review & Feedback
Manages feedback cycles and approvals in context.
Delivery Alignment
Ensures designs stay aligned with roadmap priorities.
Built for Every Role in Higher Education
Whether you’re an AVP, Institutional Effectiveness leader, Student Affairs director, department admin, or IT stakeholder — SmartSuite provides connected workflows for the work that keeps campuses running.
Flexible Pricing Designed for Every Organization
Whether you’re a growing team or a global enterprise, SmartSuite’s pricing adapts to how your business works.
Choose platform-wide access with user-based pricing or tailor licenses to your organization’s scale and structure with our solution-based model.
User-Based Pricing
provides access to the entire SmartSuite platform under one per-user license, perfect for connected workflows across teams and departments.
Solution-Based Pricing
is purpose-built for enterprises with thousands to tens of thousands of users, offering the flexibility to license only the specific SmartSuite Solutions needed for scale, compliance, and control.
User-Based Pricing: Simplify Access Across Every Team
Our Team, Pro, and Enterprise plans make it easy to scale access across your organization. Each licensed user
can access all SmartSuite solutions — with predictable pricing that grows as you do.
- One per-user license for all SmartSuite solutions.
- Ideal for organizations connecting workflows across departments.
- Scalable across teams and business functions.
- Available in Team, Pro, and Enterprise plan tiers.
unified access.
- SmartSuite AI
- Min 3 Billable Users
- Unlimited Solutions
- 5,000 Records per Solution
- 50GB of File Storage
- 30 Days Recycle Bin
- SmartSuite AI
- Min 5 Billable Users
- Unlimited Solutions
- 100,000 Records per Solution
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- 45 Days Recycle Bin
- Folders
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- Advanced Permissions
- SmartSuite AI
- Min 10 Billable Users
- Unlimited Solutions
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Solution-Based Pricing: Purpose-Built for Enterprise Scale
For global organizations and regulated industries requiring complex governance or large-scale rollouts, SmartSuite offers a Solution-Based Pricing model. This model allows enterprises to license specific SmartSuite Solutions — such as GRC, ITSM, or Procurement — for tens of thousands of users, tailored to their exact needs.
- Tailored Licensing — Structure licenses by department, region, or regulatory requirement.
- Purpose-Built for Scale — Designed for enterprises managing thousands of users.
- Customizable Agreements — Includes the ability to tailor terms and access levels to meet unique business needs.
- Enterprise Confidence — Built for large financial institutions, insurers, and global enterprises who require high-performance
and governance.
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- Enterprise Risk Management:
- Third-Party Risk
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- RCSA (Risk & Control Self-Assessment):
- Issues Management
- Business Structure
- Contract Management
- Policy Management
- Regulatory Change Management
- SOC 2 Compliance
- CRI Profile Compliance
- Control Framework & Regulatory Libraries
- Compliance Assessments & Testing
- ESG & Sustainability Management
Compare Our Pricing Models
Frequently Asked Questions
Answers to common questions about SmartSuite’s pricing models, plan options, and onboarding programs.
SmartSuite offers four plan types: Team, Pro, Enterprise, and Signature.
- Team, Pro, and Enterprise Plans use a per-user pricing model with feature and usage limits designed to scale as your organization grows.
- Signature Plan provides per-solution pricing for enterprises that need to license specific SmartSuite Solutions — such as GRC, ITSM, or Procurement — for large user populations with advanced governance and support requirements.
You can start by filling out the partner program registration form here.
By signing up to the Service Provider Partner Program you agree to our terms and conditions.
There is no cost. However, there are additional eligibility requirements to join.
First, you must be a customer of SmartSuite to be eligible to participate in the Service Provider Partner program. We believe it is important for all of our partners to be active SmartSuite users (minimum 5 active account members). It’s difficult to recommend a SaaS product that you do not see value in using yourself!
Additionally, you must have 15+ employees and $1.5M in annual revenue to join our network of solution partners.
You will be able to work leads through your sales process to a closed-won or closed-lost state.
You will be able to work leads through your sales process to a closed-won or closed-lost state.
Flexible Pricing for Institutions of All Sizes
SmartSuite offers EDU pricing options that scale from departments to divisions to institution-wide site licenses — with guest user ratios ideal for faculty and staff collaboration.
Featured Resources
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Learn more about assessment, accreditation, operations, grant management, policy governance, and higher-education workflow automation.
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Resources to Help You Improve Campus Operations
Explore case studies, assessment guides, operational workflows, and research management templates built for higher education teams.