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Problem
Workflow Friction in a Fast-Moving Firm
A fast-growing AI software company, faced challenges managing workflows and data across departments due to a lack of a unified operational system. Their CTO, who had tested dozens of tools over the years, found himself limited by the rigidity of traditional project management platforms.
“We are looking for a solution to move out from Trello and many other software and find a way to manage all of our data across departments.”
Despite initial excitement about Airtable, he still encountered usability and structural limitations. His team required a customizable platform with strong data relationships and centralized visibility. SmartSuite sparked interest for its customization potential and active release cycle—but a few early bugs spotted during testing raised concerns about long-term stability, especially for a company managing complex, technical workflows.
Q1
Solution
Confidence Through Customization and Clarity
After a deep dive into SmartSuite, Erick was drawn to its all-in-one architecture that combined robust relational databases with modern project and workflow management features. The ability to customize solutions, link records across apps, and design workflows suited to engineering-heavy teams was a significant differentiator.
SmartSuite’s public roadmap, rapid bug resolution process, and internal use of the platform across departments reinforced its maturity and scalability. Frequent product updates, transparent feedback mechanisms, and responsiveness to user input gave him confidence that SmartSuite could evolve alongside their growing needs.
“What I could understand and say to bring back some confidence about the software is that you are still very young… but you're growing and improving fast.”
Q2
Results
Shaping the Future, One Feature at a Time
While internal decisions were still being finalized, the Director of Software development left his evaluation with renewed confidence in SmartSuite. The platform’s architecture, team responsiveness, and vision for scale stood out against legacy tools. Even as bugs were identified, SmartSuite’s turnaround time, prioritization of customer feedback, and engineering-focused roadmap helped reposition it as a serious contender.
“I would love the company to use this software because I will enjoy to use it every day—much more than Airtable, I’m sure.”
For him, the opportunity to influence product development and work with a tool that truly scaled with his technical needs was a refreshing change from larger, less flexible platforms.
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