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Problem
Scaling Care Without Scaling Costs
Brigacare, a provider of psychology consultation services to individuals with intellectual and developmental delay, faced operational challenges as it worked to scale services for clients. As the organization grew in size it faced a familiar challenge: how to grow services without a rise in labor costs
Initially operating with limited capital, Brigacare relied on manual processes—using spreadsheets and paper-based systems to manage clients, coordinate care, and track workflows. Leadership recognized the unsustainable path ahead. Traditional care models typically require more staff as client volume increases, leading to shrinking margins and higher overhead.
With national growth in mind and a lean team in place, Brigacare needed a centralized, data-driven operational backbone—one capable of automating routine tasks, improving visibility, and enabling scalable care delivery without compromising quality or efficiency.
Q1
Solution
Automating Care Delivery at Scale
Like any small start up, capital was a problem. The transition from manual processes to codifying standard operating procedures within the SmartSuite platform has resulted in significantly lower administrative costs and improved cash flow. Since revenues are primarily from Medicaid, there are significant requirements for documentation of consultation services and billing. SmartSuite has allowed these requirements to be built into the operational system.
As a result, SmartSuite has allowed Brigacare to expand to five times their original size with only 2 additional part-time staff. They have day-to-day reporting of AR and AP, and can now track the status of AR in detail."
Q2
Results
Tech-Enabled Growth with Industry-Leading Margins
With SmartSuite as its operational core, Brigacare grew to serve 1,000 clients within four years—all without needing to hire a full back-office team. By avoiding the addition of 10 extra employees, the company preserved its lean structure while maintaining impressive operating margins of 21–22%—more than double the industry norm.
SmartSuite became inseparable from the business model. The system wasn’t just a tool; it was the operating system driving every aspect of Brigacare’s service delivery and organizational efficiency. Its impact has been so substantial that SmartSuite is now featured as a key value driver in Brigacare’s upcoming equity sale, offering future investors a tech-enabled advantage rooted in scalability and margin preservation.
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