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Problem
Scaling Amid Complexity and Control Gaps
As a fast-scaling trading and logistics company based in Saudi Arabia, the distributor faced mounting complexity across product management, asset tracking, and internal workflows. With multiple eCommerce channels and bilingual metadata requirements, they needed a centralized system that offered granular permission controls, multilingual support, and seamless integration with ERP systems like NetSuite.
Existing tools—ranging from spreadsheets to Airtable—couldn’t enforce field-level restrictions or automate workflows at the scale the business required. Sensitive product information needed to be secured, especially when involving multiple user tiers contributing to the catalog and inventory processes. The lack of structured user access led to delays, risks, and inefficiencies in day-to-day operations.
Q1
Solution
SmartSuite as a Secure, Scalable Core System
To centralize operations and secure data workflows, the distributor deployed SmartSuite as its core operational platform. Without external development support, they personally configured the system, importing users, designing permission structures, and replicating internal workflows to fit the company’s unique catalog and logistics processes.
Key elements of the solution included:
- Linked Product & Catalog Solutions: Enabled users to create and associate product records while keeping master catalog data protected
- Field-Level Permissions: Allowed junior or external users to interact only with approved fields, shielding sensitive business logic and pricing data
- Multilingual Data Handling: Supported Arabic and English metadata entries to ensure accuracy across regions and partners
- Dashboard-Driven Interfaces: Offered filtered, role-specific views with embedded forms for submitting and managing records
- ERP Integration via Make.com: Automated synchronization between SmartSuite and NetSuite, reducing duplication and manual updates
SmartSuite’s no-code configurability allowed the team to replicate key business processes while preserving control and reducing administrative overhead.
Q2
Result
An ERP-Like System Without the Complexity
SmartSuite now serves as the central operating system for them, streamlining asset management, catalog oversight, B2B ordering, and internal task coordination across 40+ team members. Data security is ensured through role-based access, while dashboards and embedded forms enable frictionless collaboration between departments.
Teams can add and update product data without ever seeing sensitive master records. Permissions are easily managed, tasks are filtered by status and priority, and all workflows are tied to a real-time, multilingual system of record. The result is an ERP-like infrastructure—custom-built for the group's needs, without the traditional cost and complexity.
With SmartSuite, they have established a scalable, secure, and highly tailored operations hub—and is now positioned to expand its use across more departments and workflows as the business grows.
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