Problem
Manual Chaos in a Growing Operation
In the early years, So Cal Classic Car Storage, a luxury car concierge and storage provider in Orange County, was struggling with fragmented communication, manual processes, and growing operational complexity. As their clientele expanded to include exotic and investment-grade vehicles, managing logistics across multiple buildings with a growing staff became a daily challenge.
With over 160 cars across three locations—and more on the way—So Cal Classic Car Storage relied on spreadsheets, QuickBooks, sticky notes, texts, and verbal instructions to manage vehicle pickups, smogs, repairs, and customer preferences. There was no centralized system,
“There was no record of service requests—it was sticky notes and texts. If we missed one, it was embarrassing,” said Dean Morash, founder of So Cal Classic Car Storage.
Business became so busy that communications had become inefficient, didn't scale, and the business had outgrown its early tools, but Dean wasn’t aware a better system existed. He initially doubted whether a work management platform was necessary for a small business—until SmartSuite was introduced.
Q1
Solution
SmartSuite Brings Structure and Clarity
Dean implemented SmartSuite to centralize operations, eliminate single points of failure, and create consistency in communication across his growing team.
SmartSuite’s mobile-friendly interface allowed warehouse staff to update car statuses in real-time. Modules for task management, CRM, and vendor coordination gave the team end-to-end visibility. Every action—whether dropping a Porsche off for service or prepping a Ferrari for pickup—could be logged and accessed instantly.
“Whether on Android or iPhone, our staff gets updates instantaneously now,” Dean said. “It’s like inventory management. We know exactly where every car is—whether in a building, in the shop, or with a customer.”
SmartSuite also became the company’s CRM system, replacing QuickBooks for customer records. Every agreement, car photo, and contact detail now lives in one place.
Q2
Result
Scaling with Speed and Precision
SmartSuite enabled So Cal Classic Car Storage to operate with precision and professionalism at scale. Without it, Dean believes they would need a full-time administrator—saving them $75,000 annually. Their response time for vehicle requests was cut in half.
“We tell customers four hours notice, but we can usually do it in 90 minutes,” Dean said. “Before, we’d drive to buildings looking for the car. Now we know instantly.”
Customer satisfaction soared alongside operational accuracy. With over 55 five-star reviews, So Cal Classic Car Storage’s reputation as a reliable, "detailed-oriented concierge continues to grow. SmartSuite API has enabled seamless integration with So Cal's new customer-facing app, which permits a customer to timely request concierge services directly to So Cal Classic Car Storage staff using the data warehoused in SmartSuite.
“I wouldn't be able to run this business without SmartSuite,” Dean concluded. “It’s the backbone of our operation.”
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