Real-Time Updates — Everyone Sees the Current Version, Always
Edits, comments, and status changes sync to every viewer's screen the moment they happen—no refreshing, no conflicting copies, no wondering which version is right.
- Real-time updates are on every plan; changes are highlighted with the editing member's name as they happen.
- In Grid View a cell highlights while another member is updating it; fields are not locked, and the last update sets the value.
- An open record shows who else is viewing it, and Who's Online is listed on every plan.
- Following a record with the bell icon sends notifications for every update, and @mentions notify instantly.
What Are Real-Time Updates?
Real-Time Updates is SmartSuite's live-collaboration behavior: edits, comments, and status changes made by any Member sync to every other viewer immediately, with presence indicators showing who else is active on a Record. It helps GRC, IT, project, and business operations teams work in the same Records at the same time—every change captured and displayed down to the second, so no one acts on stale data. It's a core, always-on behavior of the platform rather than a feature you configure.
Live Editing
Edit Together in Grid View With Changes Highlighted Live
Multiple Members can edit inline in Grid View at the same time, and changes made by others appear instantly, visually highlighted in a distinctive color. Every change, no matter how small, is captured and displayed down to the second—so the Table on your screen is always the current one.
Presence Indicators
Know Who's in the Record With Presence Indicators
Avatars in the upper-left corner of a Record show who else is currently viewing or working in it—hover to reveal names, and the username of whoever is actively editing is displayed. A quick glance prevents conflicting edits before they happen.
Connected Signals
Pair Live Updates With Comments, History, and Notifications
Comments update in real time inside the Record's panel, replacing external email threads with discussion everyone sees as it happens. Real-Time Updates also feed the Record's full change trail in Activity History and the live alerts in the Notification Center—what you watch happen live is also captured for review.
Real-Time Updates
Governed work is team work—audit fieldwork, risk workshops, and continuity exercises all put several people in the same Records at once. Real-Time Updates keeps them collaborating instead of colliding.
During a tabletop exercise, participants update the same exercise Record simultaneously. Decisions, timings, and observations appear live and highlighted for everyone in the room, so the record of the exercise keeps pace with the exercise itself.
While an internal auditor reviews a control Record, the control owner adds clarifications and updates fields in real time. Both parties watch the Record converge on complete—without exchanging file versions.
In a risk workshop, analysts score entries in Grid View at the same time. Color-highlighted changes show what colleagues have updated, and presence avatars keep two people from reworking the same entry.
Before reworking a policy Record, an owner hovers the presence avatars and sees a co-author is already editing it—so they coordinate in the comment thread instead of overwriting each other.
Pair Real-Time Updates with Activity History—fieldwork and scoring happen live, and every one of those changes lands in the Record's audit trail with who, what, and when.
Real-Time Updates is SmartSuite's live-collaboration behavior: edits, comments, and status changes made by any team member sync to every other viewer's screen immediately, and presence indicators show who else is active on a Record.
No. Every change is captured and displayed down to the second, so all users see the current version of a Record without refreshing.
Yes. In Grid View, multiple Members can edit inline simultaneously, and changes made by others are visually highlighted in a distinctive color so real-time activity is unmistakable.
Hover over the avatars in the upper-left corner of the Record to see who is currently viewing or working in it. The username of whoever is actively editing is displayed—useful for avoiding conflicting edits.
Yes—it's a core, always-on collaboration behavior of the platform, not a feature you enable or license separately.
Work From the Current Version, Every Time
Live edits, live comments, and presence indicators—so your team collaborates without collisions or stale data.