Surprise and delight customers with a proactive, holistic approach to managing relationships during the full customer lifecycle.
How SmartSuite Works For Your Teams
Metrics At Your Fingertips
Slice and dice your data to track leading customer support KPIs. Drill into the details to identify root cause issues and continuously improve.Solution Tab Link Text
Collaborate In Real-Time
Promote team collaboration and cross-functional care. Unite the entire company around customer needs, pulling in product expertise, marketing finesse and executive leadership to keep customers happy.Solution Tab Link Text
Prioritize Key Tasks
Streamline your Customer Success operations with effective task management. Prioritize and assign open support tickets, incident responses, and ensure service level agreements are met.Solution Tab Link Text
Quickly Connect With Adjacent Tools
Amplify your reach, centralize customer success workflows, integrating with adjacent systems to extend capabilities and work your way. Seamlessly integrate video conferencing, calendar management, SMS notifications, messaging and more.Solution Tab Link Text
Get Notified Of Critical Issues
Use SmartSuite Automations to trigger in-app, email or SMS notifications when issues hit a critical prioritization. Build clear escalation paths using Automations to ensure the right focus is applied to issues.Solution Tab Link Text
Eliminate Manual Workflow
Start the customer journey strong the second the deal closes. Set up automations to trigger workflow processes and make it easy for customers to do business with you.Solution Tab Link Text
Create Support Teams
Define your teams to manage inbound customer issues and automate escalations to ensure hot items receive the appropriate response.Solution Tab Link Text
Delight your customers by logging, tracking, escalating and resolving issues as they arise. Ideal for companies with light customer support needs and low-to-medium volume of customer issues.
Start strong. Make it easy to become your customer and set your clients up for success. Track the onboarding process and consolidate the assets you need to turn new signings into loyal customers.
Proactively engage with your customers and record quantitative and qualitative feedback. View your Net Promoter score, develop action plans based on survey results and use insights to inform product, service, or company direction.
Track renewals by product and take proactive action to ensure customers stay customers. Let SmartSuite help you keep loyal customers happy, satisfied and confident with you.
Avoid re-solving the same issue over and over again with this centralized support library. Includes best practices, product and service data, links to open and resolved issues, and more.
Create inbound customer support tickets and manage issues from identification to resolution. Easily track KPIs and view reports to ensure customers are being cared for.
Client Gift Tracker
Looking for a simple holiday gift planning solution? Or do you use gifting as a sales & client appreciation technique? This solution is for you.