Comments & @Mentions — Every Discussion, Right on the Record
Comment on any Record, tag Members or entire Teams with @, and turn feedback into assignable follow-ups—replacing scattered email threads with discussion that stays in context, notifies the right people, and resolves on the Record.
What Are Comments & @Mentions?
Comments & @Mentions is a SmartSuite capability that puts threaded discussion on every Record: Members post comments, tag people or entire Teams by typing @, attach files, react with emoji, and mark threads Resolved when the work is done. It helps GRC, IT, project, and business operations teams keep decisions in context—notifying the right people instantly, turning feedback into assignable follow-ups, and preserving the full discussion history on the Record. Comments and @mentions are available on every SmartSuite plan, and every mention lands in the Notification Center.
Mention Surfaces
Mention Members and Teams Across Comments, SmartDocs, and Checklists
Type @ in a comment, a SmartDoc, or a checklist item and a picker opens with the Members and Teams you can tag. Mention one person to pull them into a discussion, or mention a Team to notify every member individually in their Notification panel.
The picker is permission-aware—only Members with access to the Record appear—so a mention never exposes work to someone who shouldn't see it.
Comment Assignment
Assign Comments and Track Them to Resolution
Check the Assign Comment box—or @mention the responsible Member or Team—before posting, and the comment becomes an actionable, trackable follow-up. The assignee is notified in-app, Team assignments add email notifications, and assigned comments surface in the assignee's My Work panel.
Only Members with Record access and Teams with Contributor or Assignee access are selectable, keeping every assignment inside your permission model.
Thread Lifecycle
Resolve, Reopen, and Keep the Full Discussion History
Open comments stay front and center on the Record; once the issue is addressed, any Member can mark the thread Resolved to clear it from the active view. Nothing is lost—resolved comments remain retrievable in the Resolved Comments view and can be reopened if the discussion isn't finished.
The Record reads clean day to day while every exchange is preserved for later review.
In-Context Signals
Spot Open Comments From Any View
Every new Table ships with the system-level Open Comments field—a chat icon that appears in Grid, Card, and Kanban views whenever a Record carries unresolved discussion. Click it to open the comment panel from the Record header, the expanded Record, or the view itself.
Reviewers scan a board and immediately see which items still have questions attached.
Reactions and Files
Acknowledge With Reactions and Attach Supporting Files
Add an emoji reaction to acknowledge a comment without a full reply—each Member registers one reaction per comment, and reacting again updates it rather than stacking a second. Attach files directly in the comment panel so evidence, screenshots, and drafts travel with the discussion they belong to.
Comments & @Mentions
In governed workflows, the conversation is part of the record of work. Comments & @Mentions keep review feedback, approvals, and questions attached to the Records they concern—visible to the right people and preserved for later.
A compliance manager reviews a control test Record and leaves a comment @mentioning the control owner about missing evidence. The owner is notified instantly, replies in the thread, and the exchange stays on the Record for the next review.
A third-party risk analyst @mentions the procurement Team on a vendor assessment Record with a question about contract terms. Every Team member is notified, the answer lands in the thread, and the exchange stays attached to the vendor's file.
Risk reviewers discuss a requested policy exception in the Record's comment thread, assign a comment to the approver, and resolve it once the decision is documented—no email trail to reconstruct when the audit arrives.
A reviewer assigns a comment to a finding owner requesting a remediation plan before the issue can move forward. The comment acts as a tracked follow-up until it's resolved, and the plan stays attached to the finding Record.
Pair Comments & @Mentions with the Notification Center—every mention and assigned comment lands in the @mentioned and Assigned to Me tabs, so nothing raised in a thread gets missed.
Comments & @Mentions let Members discuss work directly on Records: post threaded comments, tag people or Teams by typing @, attach files, react with emoji, and resolve threads when the issue is addressed. Discussion stays in context on the Record instead of scattering across email.
Only Members with access to the Record appear in the @mention picker, and mentions work in three surfaces: comments, SmartDocs, and checklist items. Mentioning a Team notifies every member individually. An @everyone mention requires All Members Have Full Access to be enabled in Solution Permissions to work correctly alongside advanced permissions.
No. A mention surfaces a notification but is not a formal assignment. To assign, check the Assign Comment checkbox (or @mention the assignee) before posting—the comment then becomes a tracked follow-up. Checklist mentions can also be converted into formal assignments.
Yes. Any Member can mark a comment Resolved, which removes it from the default open-comments view, and reopen it later from the Resolved Comments view. The full discussion history stays on the Record either way.
No. SmartSuite does not send notifications for reactions, and each Member can register one reaction per comment—reacting again replaces the previous one. Use a written comment for anything a teammate must see.
Yes. Files can be attached directly in the comment panel, so screenshots, drafts, and supporting evidence stay with the discussion on the Record.
All of them. @Mentions and inline comments are available across Team, Professional, and Enterprise plans, for Members with General Access, Solution Creator, and Administrator permission levels.
Move the Conversation Onto the Record
Comment, mention, assign, and resolve where the work lives—so decisions never scatter across inboxes.