Communication Center

Communicate with your team right where your work is being performed.

Have conversations in the context of your work

Conversations Happen In Real-Time, No Matter Where You Are

Create threaded chat discussions directly in SmartSuite records
Slider Arrow Icon
Arrow Right

Smarter Collaboration
With Your Team

Start a conversation in any record to collaborate on content directly where it lives. Share an idea, ask questions, clarify details, or convey the nuances of a status, risk, or blocking issue - all without switching context to look through emails or that long list of Slack threads.

Mention users with an @ symbol to flag them in a comment
Slider Arrow Icon
Arrow Right

Grab Attention
With A Mention

@mention members or assign comments to pull them in to a quick conversation to keep work moving. Every @mention triggers notifications to the recipient's Notification Center in SmartSuite and via email.

Use rich text formatting within a comment
Slider Arrow Icon
Arrow Right

More Options for Content
To Tell Your Story

A unique and game-changing feature allows users to add images, attachments, emojis, and more to any conversation. When words aren’t enough, bring in the big guns to weave your perfect story, no matter what your topic. 

React to a comment by choosing one of 6 emojis
Slider Arrow Icon
Arrow Right

Give A
Thumbs Up

Quickly communicate your acknowledgement or approval with an emoji response without slowing down👍.

Check off assigned comments as resolved
Slider Arrow Icon
Arrow Right

Assignments With
A Simple Comment

Conversations inevitably create action items, which are easily lost in the sea of competing priorities. Comments can be assigned to members, appearing in their notifications and My Work until they are marked as resolved.

Easily filter your conversations
Slider Arrow Icon
Arrow Right

Instantly Filter

Stay focused on Open Comments, or quickly shift to view All or Resolved items in any record. Next up is making a version of this for face-to-face conversations.

See open comments in a grid and click to open
Slider Arrow Icon
Arrow Right

Open Comments
Directly In Grid View

Display Open Comments in Grid View to quickly spot conversations at-a-glance. Click the icon to open an existing conversation and jump in. 

Let's Talk About How Customers Use Conversations

Explore how customers use conversations to collaborate smarter and see how they can improve your team’s communication.

Comment thread about financial budgets
Conversation between marketing team members on a design
Run your startup company on SmartSuite
Discuss legal matters directly within SmartSuite records
Conversation chat about a software bug
Arrow Left
Arrow Right

Conversation Rich Text Features

Enhance any conversation with text and formatting features available in our next-gen docs.

Use rich text formatting in chat conversations

Rich Text

Use all the rich text features available in documents directly in comments. Tell your story.

Insert an image directly into a SmartDoc

Insert An Image

Display images by selecting or pasting them into your document or comment. No, not every comment needs a meme.

Embed links in a SmartDoc

Embed Links

Create rich hyperlinks to external sites or link to internal SmartSuite content.

Number a list in SmartDoc

Numbered List

Use a numbered list for your information to make it easy to reference.

Add attachments to your SmartDocs

Add An Attachment

Share files of any type by easily embedding them.

Use headings to structure and organize SmartDoc content

Heading Styles

Format text with distinctive headings that allow you to collapse their content.

Hey, let's talk.

No therapy needed - let’s get started with smarter conversations. Communication is 🔑.

Free trial - NO Credit Card Required ! 👌