How a Cybersecurity Firm Streamlined Compliance and Centralized Workflows

Director of Security and Infrastructure Lead at a UK-based cybersecurity consultancy

40+
hours saved per compliance cycle
3 core
security workflows integrated via API
“We’re a small team, but we’re held to enterprise-grade security standards. SmartSuite gave us the confidence to scale without compromise.”
Infrastructure Lead, Cybersecurity Provider in the UK & EU

Problem

Managing Security with Scattered Systems

A European cybersecurity consultancy specializing in penetration testing was scaling fast—but so were their compliance demands. Client contracts, especially in regulated industries like banking and government, required airtight controls over data residency and systems integrity. The team managed most of their data onsite, but this fragmented approach led to inefficiencies:

  • Processes scattered across legacy tools and on-premise systems
  • Manual reporting for each client using outdated templates
  • Difficulty aligning internal workflows with stringent client policies

Their biggest obstacle? Ensuring SmartSuite could integrate securely with their infrastructure while maintaining full control over client data—a critical requirement in their line of work.

Q1

Solution

Custom Workflows With Security at the Core

The firm began by building their internal process workflows in SmartSuite, working closely with their onboarding contact. To meet security obligations, they leveraged SmartSuite’s webhook and API capabilities—ensuring sensitive reports remained on their local systems, while metadata and process management lived in SmartSuite.

This hybrid model allowed:

  • Seamless integration of internal storage with SmartSuite via dynamic hyperlinks
  • Real-time project oversight without compromising client confidentiality
  • Penetration testing reports to be reviewed securely, with SmartSuite providing evidence of remediation within days
Q2

Result

Trust Earned, Compliance Delivered

The firm not only passed its own stringent due diligence, but impressed SmartSuite’s internal security team with its expertise—helping uncover missed issues in previous third-party audits. They established SmartSuite as their system of record for workflow tracking while maintaining complete control over sensitive assets.

Strategically, this move consolidated operational workflows and allowed the team to prepare for scaling without revisiting compliance architecture later.

Q3

Download Customer Story PDF

Customer Name
Cybersecurity Firm – Europe

Industry
Other

Team
Engineering, Information Technology, Legal & Compliance, Executive Leadership

Region
Europe

Company size
SMB

Pain point
Compliance challenges and fragmented systems across on-premise and cloud environments

Products Replaced
Internal Excel workflows, shared drives, client-specific submission portals

About the company
This boutique cybersecurity provider specializes in penetration testing for finance, telecom, and government clients across Europe. Operating under strict compliance requirements, the firm built secure, API-driven workflows to streamline operations without compromising data control. SmartSuite now powers their workflow tracking while sensitive assets remain protected within internal systems.