Software Development Operations

Modernizing Software Development Operations

Accelerate delivery, enhance collaboration, and ensure quality with one connected platform for modern software development. SmartSuite unifies planning, coding, testing, and deployment — helping teams deliver faster, more reliable releases with full visibility from start to finish.

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Resources

One Platform for Connected Software Development Operations

SmartSuite unifies every phase of the software lifecycle — from requirements and sprints to releases and retrospectives — in one modern workspace. Let product, engineering, QA, and operations teams collaborate while maintaining visibility, traceability, and speed.

Delivery Alignment

Align planning, development, testing, and releases in one system.

Workflow Automation

Automate handoffs, updates, and notifications across the DevOps lifecycle.

Engineering Insight

Track velocity, defects, and throughput with real-time dashboards.

Release Governance

Maintain traceable releases, approvals, and post-launch reporting.

Core Capabilities of the  Software Development Operations Suite

SmartSuite connects software development teams across the full lifecycle — from planning to release — enabling agility, transparency, and continuous improvement in one platform.

Coordinate software development operations with clarity and speed.

Centralize planning, development workflows, releases, dependencies, and operational handoffs in one connected workspace. SmartSuite links development activity to priorities, environments, and outcomes—providing real-time visibility, smoother coordination, and reliable delivery across the software lifecycle.

Agile Project Management

Plan sprints, track stories, and visualize progress in real time.

Requirements Management

Document and link user stories, features, and technical specs.

Issue & Bug Tracking

Centralize bug reports, assign ownership, and track resolution.

Release Planning & Management

Coordinate releases, dependencies, and go-to-market readiness.

Code Review & QA Management

Manage review cycles and track testing coverage and results.

CI/CD Pipeline Integration

Integrate with GitHub, GitLab, and Jenkins to automate workflows.

Retrospectives & Continuous Improvement

Capture insights and action items from sprint reviews.

Performance Analytics

Measure cycle time, velocity, and release quality through real-time dashboards.

Plan, Prioritize, and Track Workflows

Unify planning and execution. SmartSuite connects epics, stories, and tasks to keep development teams aligned on priorities and progress.

Highlights:

  • Kanban and sprint views for agile planning
  • Linked work items and dependencies
  • Dynamic dashboards for progress tracking

Manage Issues and Bugs Efficiently

Streamline defect tracking and resolution with connected workflows that link issues to sprints, code commits, and releases.

Highlights:

  • Configurable issue templates and priorities
  • Linked commits, branches, and pull requests
  • Automated alerts and SLA tracking

Automate Release and Deployment Workflows

Coordinate releases with precision. SmartSuite integrates with DevOps tools to automate build, test, and deploy pipelines.

Highlights:

  • Release calendars and dependency mapping
  • Integration with CI/CD tools like GitHub Actions or Jenkins
  • Automated notifications for release stages

Enhance Collaboration Across Teams

Break down silos between product, engineering, and QA teams. Collaborate in real time with shared workspaces and notifications.

Highlights:

  • Shared dashboards for cross-team visibility
  • Real-time updates and @mentions
  • Linked documentation and decisions

Gain Real-Time Insights into Development Performance

Measure and improve team productivity with actionable analytics that highlight trends and opportunities.

Highlights:

  • Metrics for velocity, cycle time, and bug resolution
  • Team and sprint retrospectives
  • Drill-down dashboards for continuous improvement

Built For Modern Software Development Operations Teams

SmartSuite brings enterprise-grade software development operations with consumer-grade usability. Choose the rollout path that fits your delivery model today—and expand as teams, pipelines, and environments grow in complexity.

Start Small

Adopt a Single Capability

Begin with Release Tracking, Change Coordination, or Dependency Management—prove value fast and expand from there.

Scale Confidently

Roll Out a Full Category

Enable software development operations end-to-end—connecting planning, releases, environments, handoffs, and operational governance in one coordinated system.

Unify Everything

Deploy the Entire Software Development Operations Suite

Standardize development operations with linked backlogs, releases, changes, and dashboards—delivering smoother handoffs, fewer surprises, and reliable delivery across the software lifecycle.

Explore Further

Learn how SmartSuite helps development and DevOps teams streamline processes, improve visibility, and deliver better software faster.

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About SmartSuite
What's new
What is Software Development Operations?
What is Agile Project Management?
What is Continuous Integration (CI)?
What is Continuous Deployment (CD)?
What is DevOps Lifecycle Management?
What is Issue Tracking?
What is Release Management?
What is Sprint Planning?

Frequently Asked Questions

See how SmartSuite helps organizations run core business operations with connected workflows, automation, and real-time visibility—on one unified platform.

How does SmartSuite support software development and delivery?

SmartSuite connects every stage of the software development lifecycle (SDLC) — from planning to release — in one unified workspace.
Teams can manage sprints, track issues, automate releases, and visualize progress in real time, ensuring faster delivery and stronger alignment between product, engineering, and operations.

How is SmartSuite different from tools like Jira or Asana?

While Jira and Asana focus on isolated project or task management, SmartSuite provides a complete software operations layer that integrates product management, DevOps, and QA workflows.
It delivers cross-team visibility, automation, and analytics — giving leaders a single view of priorities, blockers, and delivery performance.

‍

Can SmartSuite integrate with existing development tools and CI/CD pipelines?

Yes. SmartSuite integrates with GitHub, GitLab, Jenkins, Bitbucket, Azure DevOps, and other CI/CD systems.
You can automate ticket updates, link code commits, and monitor deployment status — keeping teams informed and reducing manual communication between tools.

‍

How does SmartSuite help DevOps teams automate workflows?

SmartSuite’s Automation Engine allows DevOps teams to trigger workflows based on code commits, release events, or incidents.
For example, when a deployment fails, SmartSuite can automatically notify the right engineers, open a task, and update dashboards — reducing mean time to recovery (MTTR) and improving reliability.

‍

Can SmartSuite track software quality and delivery performance?

Absolutely. SmartSuite provides real-time dashboards and analytics to measure key engineering KPIs — including velocity, defect density, deployment frequency, and release success rate.
These insights help leaders identify improvement opportunities and optimize team performance across the development lifecycle.

‍

See How SmartSuite Connects Product, Engineering, and DevOps Teams

Experience how SmartSuite unifies planning, development, testing, and release management into one connected workspace — giving teams complete visibility, faster delivery, and stronger collaboration.

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The Connected Value of SmartSuite Software Development Operations

Quantifiable improvements achieved when organizations centralize planning, development, QA, DevOps workflows, and release management in SmartSuite.

33%

Accelerate DevOps Research & Assessment Report (DORA), 2023 — teams using unified planning & DevOps platforms improved delivery speed by 30–35%.

Faster Delivery Across the Software Development Lifecycle

Integrated workflows, automated handoffs, and real-time collaboration reduce friction between product, engineering, and QA.

30%

McKinsey Developer Productivity Study, 2022 — automation reduced manual engineering coordination work by ~25–30%.

Reduction in Manual Coordination Across Engineering Teams

Automation of sprint updates, task routing, backlog organization, and release workflows reduces admin overhead.

28%

Gartner Engineering Visibility Benchmark, 2023 — connected systems improved engineering visibility by ~25–30%.

Improved Visibility Into Development Progress & Quality

Live dashboards show sprint status, code quality trends, defects, release readiness, and deployment pipelines.

35%

Forrester Software Delivery Excellence Report, 2023 — integrated QA/DevOps tools improved release quality by 30–40%.

Higher Release Quality Through Connected QA, Testing & DevOps

Workflow-linked QA tasks, automated test tracking, and integrated incident feedback loops improve release stability.

Key Benefits of the Software Development Operations Solution Suite

Modern software organizations need connected workflows, deep visibility, and seamless collaboration across Product, Engineering, QA, and DevOps. SmartSuite unifies the entire SDLC—accelerating delivery, improving quality, and aligning engineering execution with business outcomes.

Engineering Visibility, Planning & Strategic Alignment

Unified SDLC Workspace

Centralize requirements, stories, tasks, bugs, sprints, and releases in one system.

Cross-Functional Transparency

Give Product, Engineering, QA, DevOps, and Leadership shared delivery visibility.

Real-Time Development Dashboards

Track velocity, burndown, defect trends, build health, and release readiness live.

Integrated Feedback Loops

Link customer issues, feature requests, defects, and incidents directly to work items.

Roadmap & Delivery Alignment

Connect epics and features to business goals and strategic initiatives.

Dependency & Risk Tracking

Identify upstream and downstream delivery risks early with linked work items.

Execution Efficiency, Automation & Delivery Quality

Automated Sprint Workflows

Assign tasks, update statuses, and notify owners automatically.

Integrated QA & Testing

Standardize test cases, acceptance criteria, and execution tracking.

DevOps Coordination

Manage deployment readiness, release checklists, and environment approvals centrally.

Centralized Bug Tracking

Route issues automatically and track resolution progress in real time.

AI-Assisted Engineering Operations

Use AI Assist to summarize sprints, generate release notes, and flag bottlenecks.

Standardized Engineering Playbooks

Apply consistent workflows, definitions of done, and delivery standards.

Governance, Security & Continuous Improvement

Audit-Ready Engineering Records

Maintain full histories of changes, approvals, and deployments.

Controlled Access & Permissions

Protect sensitive work with granular role-based access controls.

Quality & Compliance Alignment

Support SOC 2, ISO, HIPAA, and internal standards with traceability.

Retrospectives & Improvement Loops

Capture learnings and drive continuous improvement with metrics and insights.

Scalable Engineering Operations

Support startups through global engineering organizations in one platform.

No-Code Adaptability

Customize workflows, dashboards, and automation without engineering overhead.

Deliver Better Software, Faster — Together

SmartSuite helps teams eliminate silos between product, engineering, and operations. Automate workflows, track progress in real time, and align every release with business goals for predictable, high-quality delivery.

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How the SmartSuite Platform Powers Software Development Operations

SmartSuite brings planning, development, testing, and release processes together in one connected platform. With automation, AI insights, and integrations, engineering and DevOps teams can accelerate delivery, improve quality, and align development with business goals.

No-Code Configuration

Adapt workflows to any development methodology — agile, kanban, or hybrid — without writing a single line of code.

Example:

A DevOps Lead configures a “Release Readiness Checklist” that tracks QA sign-offs, code review completion, and stakeholder approval.

Automation Engine

Automate sprint workflows, issue tracking, and release handoffs to keep projects moving efficiently.

Example:

When a bug is marked “Resolved,” SmartSuite automatically updates the release dashboard and notifies QA for validation.

AI Assist for Engineering Teams

Summarize sprint outcomes, generate release notes, or identify recurring issues.

Example:

AI Assist drafts release summaries based on completed tickets and commit notes.

Linked Record Architecture

Connect epics, stories, sprints, bugs, and releases for full traceability across the SDLC.

Example:

A user story links directly to the epic, code repository, QA tickets, and associated release — ensuring context is never lost.

Dashboards & Analytics

Track velocity, sprint progress, and cycle times in real time.

Example:

Engineering Directors view dashboards showing sprint velocity trends, issue backlog aging, and deployment frequency.

Integrations & APIs

Integrate with tools like Jira, GitHub, Jenkins, and Slack to keep work synchronized across your development ecosystem.

Example:

When a pull request is merged in GitHub, SmartSuite automatically updates the corresponding story’s status.

Explore the SmartSuite platform

Connect Development Workflows and Teams

SmartSuite unifies planning, development, testing, and deployment into a single, connected system. Every artifact — from backlog items to deployments — is traceable, keeping engineering, QA, and product teams aligned.

Powered by :
Linked Records
Views - (Grid, Kanban, Timeline, Calendar, Map)
Real-Time Updates
In-Record Collaboration
Product projects kanban by status from backlog to complete with value score and product area

Automate the DevOps Lifecycle

SmartSuite’s automation engine reduces friction across the development cycle. Automations handle repetitive tasks like ticket routing, status updates, and release notifications — helping teams focus on delivery rather than coordination.

Powered by :
Approval Workflows
Automations
Task Management
Notifications

Gain Real-Time Engineering Insights

Dashboards and analytics deliver real-time visibility into development performance. Leaders can monitor throughput, defect rates, and sprint efficiency to drive continuous improvement and optimize team velocity.

Powered by :
Dashboards & Reporting
Global Filters
KPI Scorecards
Real-Time Updates

AI Assist and Integrations Accelerate Development Intelligence

AI Assist streamlines sprint retrospectives, release communications, and development reporting. Combined with deep integrations to Jira, GitHub, and Slack, SmartSuite becomes the central source of truth for engineering and operations data.

Powered by :
AI Assist
Native Integrations
Webhooks & API
SmartDocs

The SmartSuite Platform:
Powered by Eight Interconnected Frameworks

The SmartSuite Platform consists of eight interconnected frameworks that provide a foundation for designing, automating, analyzing, and governing connected workflows.

Data Architecture Framework

Build structured, relational data models using tables, fields, and records that ensure consistency and scalability across workflows.

Workflow Orchestration Framework

Design and tailor workflows visually with structured data models, clear progression, and intuitive interfaces for every step.

Automation Framework

Streamline work with triggers, conditions, and multi-step actions that eliminate manual effort and orchestrate end-to-end processes.

Artificial Intelligence Framework

Embed intelligence into workflows with AI that analyzes data, supports decisions, and automates complex steps securely.

SmartSuite
Platform
Designed for the way modern teams work  - fast, visual, and intuitive.
Secure Collaboration Framework

Enable contextual collaboration with comments, file sharing, notifications, and external access—all governed by SmartSuite permissions.

Enterprise Reporting Framework

Visualize and analyze data using dashboards, charts, and real-time reports that update instantly across your workspace.

Integrations Framework

Connect SmartSuite to your ecosystem using native integrations, iPaaS connectors, APIs, and webhooks so data flows between systems.

Security & Governance Framework

Protect data with role-based access, authentication controls, audit history, and enterprise-grade governance that scales organization-wide.

Security and Governance, Built for Enterprise Scale

SmartSuite provides fine-grained, role-based permissions that protect data without slowing innovation.
Define access down to the record, field, or workflow level, enforce compliance with SSO, 2FA, and IP restrictions, and maintain a complete audit trail of every action.
With SmartSuite, governance and agility work together — innovation moves fast, and your security moves with it.

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Role-Based Access

Control visibility by user, role, or team.

Authentication

SSO, 2FA, and IP restrictions built-in.

Audit History

Track every change for 3+ years.

Compliance

SOC 2, GDPR, and enterprise governance ready.

Work Anytime, Anywhere, on Any Device

Stay connected and productive wherever you are.
SmartSuite works flawlessly across web, tablet, and mobile, so your team can manage projects, collaborate, and automate workflows in real time — whether in the office, remote, or on the go.

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The Platform That Powers Continuous Delivery and Collaboration

SmartSuite integrates planning, code management, QA, and deployment workflows in one secure environment.Connect with tools like GitHub, Jira, and Jenkins to automate pipelines and maintain real-time visibility from commit to release.

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Role-Based Capabilities for Software Development Operations

SmartSuite empowers engineering leaders, developers, QA teams, and DevOps professionals with connected workflows that unify planning, execution, and delivery across the full software development lifecycle.

Executive Leadership

Chief Technology Officer (CTO)

Chief Technology Officer (CTO)

Owns the organization’s technology strategy, engineering effectiveness, and delivery outcomes.

Explore the Chief Technology Officer role

  • Benefit statement

    SmartSuite gives CTOs real-time visibility into delivery progress, engineering risks, and operational health across teams and products.

  • Benefit source

    Executive dashboards, delivery KPIs, linked roadmap and execution data.

How they use the Software Development Operations suite

Delivery oversight

Monitors release readiness, velocity, and cross-team dependencies.

Risk visibility

Reviews technical risks, incidents, and delivery bottlenecks.

Executive reporting

Shares leadership-ready views of engineering performance and outcomes.

VP / Head of Engineering

VP / Head of Engineering

Leads engineering teams, delivery execution, and technical operations.

Explore the Chief Technology Officer role

  • Benefit statement

    SmartSuite centralizes execution workflows, improving predictability, coordination, and delivery confidence.

  • Benefit source

    Sprint dashboards, dependency tracking, automation, and reporting.

How they use the Software Development Operations suite

Execution management

Tracks sprint progress, blockers, and delivery timelines.

Team alignment

Coordinates work across squads and platforms.

Operational improvement

Identifies inefficiencies and improvement opportunities.

Engineering Management & Leadership

Engineering Manager

Engineering Manager

Oversees day-to-day engineering execution, capacity, and team performance.

Explore the Engineering Manager role

  • Benefit statement

    SmartSuite provides engineering managers clear visibility into workload, risks, and delivery status.

  • Benefit source

    Workload views, task workflows, delivery dashboards.

How they use the Software Development Operations suite

Sprint planning

Balances capacity and priorities across engineers.

Risk monitoring

Identifies stalled work and dependency risks early.

Performance tracking

Reviews throughput, cycle time, and delivery health.

Technical Lead / Lead Engineer

Technical Lead / Lead Engineer

Guides technical design and implementation across features and services.

Explore the Engineering Manager role

  • Benefit statement

    SmartSuite connects technical tasks, dependencies, and risks in one execution workspace.

  • Benefit source

    Linked records, task workflows, documentation, and dashboards.

How they use the Software Development Operations suite

Technical coordination

Manages implementation tasks and dependencies.

Quality oversight

Tracks readiness and acceptance criteria.

Cross-team collaboration

Aligns with product and DevOps teams.

Core Engineering Roles

Software Engineer / Developer

Software Engineer / Developer

Designs, builds, and maintains application features and services.

  • Benefit statement

    SmartSuite gives developers clear priorities, context, and task ownership in one system.

  • Benefit source

    Task boards, linked requirements, notifications.

How they use the Software Development Operations suite

Task Execution

Works from prioritized backlogs and sprint boards.

Context Awareness

Sees linked requirements, bugs, and dependencies.

Status Updates

Updates progress automatically through workflow stages.

Frontend Engineer

Frontend Engineer

Focuses on user-facing application development and UX implementation.

  • Benefit statement

    SmartSuite connects UI work to features, releases, and design inputs.

  • Benefit source

    Linked tasks, design artifacts, release workflows.

How they use the Software Development Operations suite

Feature Delivery

Tracks UI tasks tied to product features.

Design Alignment

Reviews linked design specs and approvals.

Release Coordination

Aligns frontend delivery with release timelines.

Backend Engineer

Backend Engineer

Builds and maintains backend services, APIs, and infrastructure logic.

  • Benefit statement

    SmartSuite provides backend engineers clear visibility into service dependencies and delivery priorities.

  • Benefit source

    Dependency mapping, task workflows, dashboards.

How they use the Software Development Operations suite

Service Development

Manages backend tasks and technical dependencies.

Risk Awareness

Identifies upstream/downstream impacts of changes.

Delivery Tracking

Coordinates backend readiness for releases.

Quality, Testing & Reliability

QA Manager / Test Lead

QA Manager / Test Lead

Oversees quality strategy, test planning, and release readiness.

Explore the Engineering Manager role

  • Benefit statement

    SmartSuite centralizes testing workflows, defects, and release quality indicators.

  • Benefit source

    Test workflows, dashboards, defect tracking.

How they use the Software Development Operations suite

Test coordination

Manages test cycles and assignments.

Quality reporting

Tracks defect trends and release readiness.

Release sign-off

Validates quality gates before deployment.

QA Engineer / Test Engineer

QA Engineer / Test Engineer

Executes test cases, validates features, and reports defects.

  • Benefit statement

    SmartSuite simplifies test execution and defect tracking with full traceability.

  • Benefit source

    Test cases, defect workflows, linked records.

How they use the Software Development Operations suite

Test Execution

Runs test plans and documents results.

Defect Logging

Captures and tracks bugs through resolution.

Collaboration

Works directly with developers on fixes.

DevOps, Release & Operations

DevOps Engineer

DevOps Engineer

Manages CI/CD pipelines, deployments, and operational reliability.

Explore the DevOps Engineer role

  • Benefit statement

    SmartSuite coordinates release workflows, approvals, and deployment readiness in one place.

  • Benefit source

    Release workflows, automation, dashboards.

How they use the Software Development Operations suite

Release coordination

Tracks readiness and dependencies.

Deployment visibility

Monitors release schedules and outcomes.

Post-release reviews

Documents issues and improvement actions.

Change and Release Manager

Change and Release Manager

Owns release planning, coordination, and execution across teams.

Explore the Change and Release Manager role

  • Benefit statement

    SmartSuite provides structured release workflows and real-time visibility into readiness and risk.

  • Benefit source

    Release calendars, approval workflows, dashboards.

How they use the Software Development Operations suite

Release planning

Coordinates timelines, approvals, and dependencies.

Risk management

Flags readiness issues before launch.

Stakeholder communication

Shares release status and outcomes.

Operations, Analytics & Enablement

Engineering Operations / Platform Operations Manager

Engineering Operations / Platform Operations Manager

Improves engineering efficiency, tooling, and operational processes.

Explore the DevOps Engineer role

  • Benefit statement

    SmartSuite standardizes engineering workflows and delivery metrics across teams.

  • Benefit source

    Workflow automation, templates, analytics dashboards.

How they use the Software Development Operations suite

Process optimization

Standardizes execution workflows.

Metrics tracking

Reviews throughput, cycle time, and reliability.

Tooling alignment

Reduces fragmentation across engineering tools.

Engineering Analyst / Delivery Analyst

Engineering Analyst / Delivery Analyst

Analyzes delivery performance, trends, and engineering KPIs.

  • Benefit statement

    SmartSuite consolidates delivery data for fast, actionable insights.

  • Benefit source

    Dashboards, linked records, AI-assisted summaries.

How they use the Software Development Operations suite

Performance Analysis

Evaluates velocity, defects, and delivery trends.

Insight Reporting

Produces reports for engineering leadership.

Continuous Improvement

Identifies bottlenecks and optimization areas.

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Flexible Pricing Designed for Every Organization

Whether you’re a growing team or a global enterprise, SmartSuite’s pricing adapts to how your business works.
Choose platform-wide access with user-based pricing or tailor licenses to your organization’s scale and structure with our solution-based model.

User-Based Pricing

provides access to the entire SmartSuite platform under one per-user license, perfect for connected workflows across teams and departments.

Solution-Based Pricing

is purpose-built for enterprises with thousands to tens of thousands of users, offering the flexibility to license only the specific SmartSuite Solutions needed for scale, compliance, and control.

User-Based Pricing: Simplify Access Across Every Team

Our Team, Pro, and Enterprise plans make it easy to scale access across your organization. Each licensed user
can access all SmartSuite solutions — with predictable pricing that grows as you do.

  • One per-user license for all SmartSuite solutions.
  • Ideal for organizations connecting workflows across departments.
  • Scalable across teams and business functions.
  • Available in Team, Pro, and Enterprise plan tiers.
Ideal For:
Small to mid-sized businesses or companies deploying SmartSuite across multiple teams who value simplicity and
unified access.
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Team
$15
seat / month billed annually
$20 billed monthly
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For teams that need a better way to manage workflows
  • SmartSuite AI
  • Min 3 Billable Users
  • Unlimited Solutions
  • 5,000 Records per Solution
  • 50GB of File Storage
  • 30 Days Recycle Bin
Professional
$32
seat / month billed annually
$36 billed monthly
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For teams and departments who need more advanced features to manage their workflows.
  • SmartSuite AI
  • Min 5 Billable Users
  • Unlimited Solutions
  • 100,000 Records per Solution
  • 100GB of File Storage
  • 45 Days Recycle Bin
Included Team Plan plus:
  • Folders
  • Gmail and Outlook Integrations
  • Advanced Permissions
Enterprise
Custom Pricing
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For organizations that need scalable workflows with advanced features, security, and support.
  • SmartSuite AI
  • Min 10 Billable Users
  • Unlimited Solutions
  • 400,000 Records per Solution
  • 500GB of File Storage
  • 60 Days Recycle Bin
Included Professional Plan plus:
  • SSO
  • SCIM User Provisioning
  • SCIM-Synced User Groups
  • Audit Logs
  • IP Address Restrictions
  • Data Loss Prevention (DPL)
  • European Data Residency
  • Premium Support

Solution-Based Pricing: Purpose-Built for Enterprise Scale

For global organizations and regulated industries requiring complex governance or large-scale rollouts, SmartSuite offers a Solution-Based Pricing model. This model allows enterprises to license specific SmartSuite Solutions — such as GRC, ITSM, or Procurement — for tens of thousands of users, tailored to their exact needs.

  • Tailored Licensing — Structure licenses by department, region, or regulatory requirement.
  • Purpose-Built for Scale — Designed for enterprises managing thousands of users.
  • Customizable Agreements — Includes the ability to tailor terms and access levels to meet unique business needs.
  • Enterprise Confidence — Built for large financial institutions, insurers, and global enterprises who require high-performance
    and governance.
Example:
A global bank licenses SmartSuite’s GRC Solution Suite for 12,000 users across multiple regions, integrating risk, compliance, and audit functions on a secure, unified platform — all within a tailored license framework that meets regulatory and performance requirements.
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GRC Solution Suite
Audit Management
  • Audit Management
  • Issues Management
Operational Resilience
  • Operational Resilience
  • Business Impact Analysis (BIA)
  • Incident Management
  • Crisis Management
Risk Management
  • Enterprise Risk Management:
  • Third-Party Risk
  • Vendor Portal
  • Cyber Threat Management
  • RCSA (Risk & Control Self-Assessment):
  • Issues Management
  • Business Structure
  • Contract Management
Compliance Management
  • Policy Management
  • Regulatory Change Management
  • SOC 2 Compliance
  • CRI Profile Compliance
  • Control Framework & Regulatory Libraries
  • Compliance Assessments & Testing
  • ESG & Sustainability Management

Compare Our Pricing Models

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Pricing Basis
Plans
Ideal For
Scalability
Governance
Flexibility
User-Based Pricing
All SmartSuite Solutions
Per active user license
Team, Pro, Enterprise
Growing businesses, cross-team workflows
Add users instantly
Standard platform permissions
Unified platform access
Solution-Based Pricing (Enterprise)
Licensed Solutions Only
Per solution license
Enterprise-only, tailored
Large-scale or regulated enterprises
Add new solutions as needed
Enterprise-grade compliance and controls
Tailored by solution, region, or compliance scope

Frequently Asked Questions

Answers to common questions about SmartSuite’s pricing models, plan options, and onboarding programs.

What are the different SmartSuite plan types?

SmartSuite offers four plan types: Team, Pro, Enterprise, and Signature.

  • Team, Pro, and Enterprise Plans use a per-user pricing model with feature and usage limits designed to scale as your organization grows.
  • Signature Plan provides per-solution pricing for enterprises that need to license specific SmartSuite Solutions — such as GRC, ITSM, or Procurement — for large user populations with advanced governance and support requirements.
How does the Signature Plan differ from other plan types?

You can start by filling out the partner program registration form here.

Are there limits on automations, API calls, or usage?

By signing up to the Service Provider Partner Program you agree to our terms and conditions.

What onboarding, training, and support services are included?

There is no cost. However, there are additional eligibility requirements to join.

First, you must be a customer of SmartSuite to be eligible to participate in the Service Provider Partner program. We believe it is important for all of our partners to be active SmartSuite users (minimum 5 active account members). It’s difficult to recommend a SaaS product that you do not see value in using yourself!

Additionally, you must have 15+ employees and $1.5M in annual revenue to join our network of solution partners.

Can SmartSuite provide customized pricing for complex organizations?

You will be able to work leads through your sales process to a closed-won or closed-lost state.

How can I get a customized quote for my organization?

You will be able to work leads through your sales process to a closed-won or closed-lost state.

Flexible Pricing for Institutions of All Sizes

SmartSuite offers EDU pricing options that scale from departments to divisions to institution-wide site licenses — with guest user ratios ideal for faculty and staff collaboration.

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Featured Resources

Explore through leadership, case studies, and insights from financial services leaders.

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Engineering Workflow Automation: Reducing Bottlenecks in Delivery
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Browse short, on-demand videos that demonstrate how SmartSuite’s Solutions and features work — from automation setup to real-world use cases.
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Access the knowledge base for best practices and step-by-step guidance, or connect directly with our support team for personalized assistance.
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Customer Stories

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Explore real-world examples of how organizations use SmartSuite to connect teams, improve efficiency, and achieve measurable results.
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Feature Requests

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Submit new ideas, vote on upcoming features, and see what’s on our product roadmap — your feedback drives innovation.
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Community

Collaborate with Builders and Innovators.
Join thousands of SmartSuite users to share ideas, learn best practices, and collaborate on creative solutions for real-world challenges.
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Developer Resources

Build and Extend with SmartSuite.
Access APIs, SDKs, and integration tools to connect SmartSuite to your enterprise stack and develop custom extensions.
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Frequency Asked Questions

300+ Articles. One Knowledge Base.
Explore 300+ short, plain-language articles that explain SmartSuite features, concepts, and best practices in clear, simple language.
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Security at SmartSuite

Enterprise Security You Can Trust.
Access detailed information on SmartSuite’s security architecture, compliance certifications, data protections, and enterprise-grade governance practices.
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What’s New

See what shipped.

Every new feature, improvement and announcement, with the plans each one is available on.
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Latest updates
Mobile: Data Schema Widget
October 5, 2026
Managed Secrets
October 5, 2026
AI: Updated Supported Models
September 28, 2026

Explore Further

Learn more about assessment, accreditation, operations, grant management, policy governance, and higher-education workflow automation.

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About SmartSuite
What's new
What is Software Development Operations?
What is Agile Project Management?
What is Continuous Integration (CI)?
What is Continuous Deployment (CD)?
What is DevOps Lifecycle Management?
What is Issue Tracking?
What is Release Management?
What is Sprint Planning?

Getting Started with SmartSuite

Play Getting Started with SmartSuite, part 1: Navigation
Part 1: Navigation

Learn the SmartSuite layout: workspace, Solutions, Views, Records. See how to navigate, search, filter, and create items to get productive fast.

Play Getting Started with SmartSuite, part 2: Homepage
Part 2: Homepage

Understand the Homepage layout: sidebar, header, search, and activity. Pin favorites, review assignments, and launch Solutions with one click. Make it your daily command center.

Play Getting Started with SmartSuite, part 3: Views
Part 3: Views

See your data from every angle. Learn Grid, Kanban, Calendar, and more. Switch views, sort and filter, group records, and save personal or shared views for repeatable workflows.

Play Getting Started with SmartSuite, part 4: Field Types
Part 4: Field Types

Explore SmartSuite field types: text, number, date, select, user, files, links, formulas, lookups, and more. Learn when to use each to capture, calculate, relate, and display data clearly.

Play Getting Started with SmartSuite, part 5: Dashboards
Part 5: Dashboards

Your command center: one Dashboard to track goals, tasks, and dependencies. Mix charts with lists, watch trends over time, and click through to fix issues immediately.

Play Getting Started with SmartSuite, part 6: Automations
Part 6: Automations

Automations do the busywork. Set a trigger, choose actions—notify people, update fields, create records, send webhooks—and let SmartSuite run it whenever conditions are met.

Play Getting Started with SmartSuite, part 7: Permissions
Part 7: Permissions

Set permissions once, scale safely. Use solution roles, table permissions, and saved views with filters to expose only relevant records to each team or stakeholder group.

Play Getting Started with SmartSuite, part 8: SmartSuite AI
Part 8: SmartSuite AI

Prompt-driven automations. Provide instructions with placeholders for record fields; AI uses that context to produce exactly what you need, then the automation stores or sends it.

Play Getting Started with SmartSuite, part 9: Formula Field
Part 9: Formula Field

Use Formula fields to calculate values from other fields. Combine math, logic, and text to automate totals, statuses, scores, and dynamic results across records. Quickly.

Play Getting Started with SmartSuite, part 10: Power Search
Part 10: Power Search

Use Power Search to instantly find records across fields and Solutions. Combine keywords, filters, and operators to pinpoint exactly what you need in seconds.

Play Getting Started with SmartSuite, part 11: Notifications
Part 11: Notifications

Stay informed with SmartSuite notifications. Get real-time alerts for updates, assignments, comments, and changes so you never miss important activity.

Play Getting Started with SmartSuite, part 12: Starred Items
Part 12: Starred Items

Star items you use most to access them fast. Keep important Solutions, Views, and records pinned for quick access and a more focused daily workflow.

Resources to Help You Improve Campus Operations

Explore case studies, assessment guides, operational workflows, and research management templates built for higher education teams.

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