Modernizing Software Development Operations
Accelerate delivery, enhance collaboration, and ensure quality with one connected platform for modern software development. SmartSuite unifies planning, coding, testing, and deployment — helping teams deliver faster, more reliable releases with full visibility from start to finish.
One Platform for Connected Software Development Operations
SmartSuite unifies every phase of the software lifecycle — from requirements and sprints to releases and retrospectives — in one modern workspace. Empower product, engineering, QA, and operations teams to collaborate seamlessly while maintaining visibility, traceability, and speed.
Delivery Alignment
Align planning, development, testing, and releases in one system.
Workflow Automation
Automate handoffs, updates, and notifications across the DevOps lifecycle.
Engineering Insight
Track velocity, defects, and throughput with real-time dashboards.
Release Governance
Maintain traceable releases, approvals, and post-launch reporting.
Core Capabilities of the Software Development Operations Suite
SmartSuite connects software development teams across the full lifecycle — from planning to release — enabling agility, transparency, and continuous improvement in one platform.
Coordinate software development operations with clarity and speed.
Centralize planning, development workflows, releases, dependencies, and operational handoffs in one connected workspace. SmartSuite links development activity to priorities, environments, and outcomes—providing real-time visibility, smoother coordination, and reliable delivery across the software lifecycle.
Plan, Prioritize, and Track Workflows
Unify planning and execution. SmartSuite connects epics, stories, and tasks to keep development teams aligned on priorities and progress.
Highlights:
- Kanban and sprint views for agile planning
- Linked work items and dependencies
- Dynamic dashboards for progress tracking
Manage Issues and Bugs Efficiently
Streamline defect tracking and resolution with connected workflows that link issues to sprints, code commits, and releases.
Highlights:
- Configurable issue templates and priorities
- Linked commits, branches, and pull requests
- Automated alerts and SLA tracking
Automate Release and Deployment Workflows
Coordinate releases with precision. SmartSuite integrates with DevOps tools to automate build, test, and deploy pipelines.
Highlights:
- Release calendars and dependency mapping
- Integration with CI/CD tools like GitHub Actions or Jenkins
- Automated notifications for release stages
Enhance Collaboration Across Teams
Break down silos between product, engineering, and QA teams. Collaborate in real time with shared workspaces and notifications.
Highlights:
- Shared dashboards for cross-team visibility
- Real-time updates and @mentions
- Linked documentation and decisions
Gain Real-Time Insights into Development Performance
Measure and improve team productivity with actionable analytics that highlight trends and opportunities.
Highlights:
- Metrics for velocity, cycle time, and bug resolution
- Team and sprint retrospectives
- Drill-down dashboards for continuous improvement
Built For Modern Software Development Operations Teams
SmartSuite brings enterprise-grade software development operations with consumer-grade usability. Choose the rollout path that fits your delivery model today—and expand as teams, pipelines, and environments grow in complexity.
Adopt a Single Capability
Begin with Release Tracking, Change Coordination, or Dependency Management—prove value fast and expand from there.
Roll Out a Full Category
Enable software development operations end-to-end—connecting planning, releases, environments, handoffs, and operational governance in one coordinated system.
Deploy the Entire Higher Education Operations Suite
SStandardize development operations with linked backlogs, releases, changes, and dashboards—delivering smoother handoffs, fewer surprises, and reliable delivery across the software lifecycle.
See How SmartSuite Connects Product, Engineering, and DevOps Teams
Experience how SmartSuite unifies planning, development, testing, and release management into one connected workspace — giving teams complete visibility, faster delivery, and stronger collaboration.
The Connected Value of SmartSuite Software Development Operations
Quantifiable improvements achieved when organizations centralize planning, development, QA, DevOps workflows, and release management in SmartSuite.
Accelerate DevOps Research & Assessment Report (DORA), 2023 — teams using unified planning & DevOps platforms improved delivery speed by 30–35%.
Faster Delivery Across the Software Development Lifecycle
Integrated workflows, automated handoffs, and real-time collaboration reduce friction between product, engineering, and QA.
McKinsey Developer Productivity Study, 2022 — automation reduced manual engineering coordination work by ~25–30%.
Reduction in Manual Coordination Across Engineering Teams
Automation of sprint updates, task routing, backlog organization, and release workflows reduces admin overhead.
Gartner Engineering Visibility Benchmark, 2023 — connected systems improved engineering visibility by ~25–30%.
Improved Visibility Into Development Progress & Quality
Live dashboards show sprint status, code quality trends, defects, release readiness, and deployment pipelines.
Forrester Software Delivery Excellence Report, 2023 — integrated QA/DevOps tools improved release quality by 30–40%.
Higher Release Quality Through Connected QA, Testing & DevOps
Workflow-linked QA tasks, automated test tracking, and integrated incident feedback loops improve release stability.
Key Benefits of the Software Development Operations Solution Suite
Modern software organizations need connected workflows, deep visibility, and seamless collaboration across Product, Engineering, QA, and DevOps. SmartSuite unifies the entire SDLC—accelerating delivery, improving quality, and aligning engineering execution with business outcomes.
Engineering Visibility, Planning & Strategic Alignment
Centralize requirements, stories, tasks, bugs, sprints, and releases in one system.
Give Product, Engineering, QA, DevOps, and Leadership shared delivery visibility.
Track velocity, burndown, defect trends, build health, and release readiness live.
Link customer issues, feature requests, defects, and incidents directly to work items.
Connect epics and features to business goals and strategic initiatives.
Identify upstream and downstream delivery risks early with linked work items.
Execution Efficiency, Automation & Delivery Quality
Assign tasks, update statuses, and notify owners automatically.
Standardize test cases, acceptance criteria, and execution tracking.
Manage deployment readiness, release checklists, and environment approvals centrally.
Route issues automatically and track resolution progress in real time.
Use AI Assist to summarize sprints, generate release notes, and flag bottlenecks.
Apply consistent workflows, definitions of done, and delivery standards.
Governance, Security & Continuous Improvement
Maintain full histories of changes, approvals, and deployments.
Protect sensitive work with granular role-based access controls.
Support SOC 2, ISO, HIPAA, and internal standards with traceability.
Capture learnings and drive continuous improvement with metrics and insights.
Support startups through global engineering organizations in one platform.
Customize workflows, dashboards, and automation without engineering overhead.
Deliver Better Software, Faster — Together
SmartSuite helps teams eliminate silos between product, engineering, and operations. Automate workflows, track progress in real time, and align every release with business goals for predictable, high-quality delivery.
How the SmartSuite Platform Powers Software Development Operations
SmartSuite brings planning, development, testing, and release processes together in one connected platform. With automation, AI insights, and integrations, engineering and DevOps teams can accelerate delivery, improve quality, and align development with business goals.
Adapt workflows to any development methodology — agile, kanban, or hybrid — without writing a single line of code.
A DevOps Lead configures a “Release Readiness Checklist” that tracks QA sign-offs, code review completion, and stakeholder approval.
Automate sprint workflows, issue tracking, and release handoffs to keep projects moving efficiently.
When a bug is marked “Resolved,” SmartSuite automatically updates the release dashboard and notifies QA for validation.
Summarize sprint outcomes, generate release notes, or identify recurring issues.
AI Assist drafts release summaries based on completed tickets and commit notes.
Connect epics, stories, sprints, bugs, and releases for full traceability across the SDLC.
A user story links directly to the epic, code repository, QA tickets, and associated release — ensuring context is never lost.
Track velocity, sprint progress, and cycle times in real time.
Engineering Directors view dashboards showing sprint velocity trends, issue backlog aging, and deployment frequency.
Integrate with tools like Jira, GitHub, Jenkins, and Slack to keep work synchronized across your development ecosystem.
When a pull request is merged in GitHub, SmartSuite automatically updates the corresponding story’s status.
Connect Development Workflows and Teams
SmartSuite unifies planning, development, testing, and deployment into a single, connected system. Every artifact — from backlog items to deployments — is traceable, ensuring seamless collaboration and alignment between engineering, QA, and product teams.
Automate the DevOps Lifecycle
SmartSuite’s automation engine reduces friction across the development cycle. Automations handle repetitive tasks like ticket routing, status updates, and release notifications — helping teams focus on delivery rather than coordination.
Gain Real-Time Engineering Insights
Dashboards and analytics deliver real-time visibility into development performance. Leaders can monitor throughput, defect rates, and sprint efficiency to drive continuous improvement and optimize team velocity.
AI Assist and Integrations Accelerate Development Intelligence
AI Assist streamlines sprint retrospectives, release communications, and development reporting. Combined with deep integrations to Jira, GitHub, and Slack, SmartSuite becomes the central source of truth for engineering and operations data.
The SmartSuite Platform:
Powered by Eight Interconnected Frameworks
The SmartSuite Platform consists of eight interconnected frameworks that provide a foundation for designing, automating, analyzing, and governing connected workflows.
Build structured, relational data models using tables, fields, and records that ensure consistency and scalability across workflows.
Design and tailor workflows visually with structured data models, clear progression, and intuitive interfaces for every step.
Streamline work with triggers, conditions, and multi-step actions that eliminate manual effort and orchestrate end-to-end processes.
Embed intelligence into workflows with AI that analyzes data, supports decisions, and automates complex steps securely.
Platform
Enable contextual collaboration with comments, file sharing, notifications, and external access—all governed by SmartSuite permissions.
Visualize and analyze data using dashboards, charts, and real-time reports that update instantly across your workspace.
Connect SmartSuite to your ecosystem using native integrations, iPaaS connectors, APIs, and webhooks for seamless data flow.
Protect data with role-based access, authentication controls, audit history, and enterprise-grade governance that scales organization-wide.
Security and Governance, Built for Enterprise Scale
SmartSuite provides fine-grained, role-based permissions that protect data without slowing innovation. Define access down to the record, field, or workflow level, enforce compliance with SSO, 2FA, and IP restrictions, and maintain a complete audit trail of every action. With SmartSuite, governance and agility work together — innovation moves fast, and your security moves with it.
Control visibility by user, role, or team.
SSO, 2FA, and IP restrictions built-in.
Track every change for 3+ years.
SOC 2, GDPR, and enterprise governance ready.
Work Seamlessly — Anytime, Anywhere, on Any Device
Stay connected and productive wherever you are. SmartSuite works flawlessly across web, tablet, and mobile, so your team can manage projects, collaborate, and automate workflows in real time — whether in the office, remote, or on the go.
The Platform That Powers Continuous Delivery and Collaboration
SmartSuite integrates planning, code management, QA, and deployment workflows in one secure environment.Connect with tools like GitHub, Jira, and Jenkins to automate pipelines and maintain real-time visibility from commit to release.
Role-Based Capabilities for Higher Education Teams
SmartSuite is built for academic leaders, operations teams, finance offices, research administrators, and campus-wide staff.
Executive Leadership
Chief Technology Officer (CTO)
Owns the organization’s technology strategy, engineering effectiveness, and delivery outcomes.
- Benefit Statement:
SmartSuite gives CTOs real-time visibility into delivery progress, engineering risks, and operational health across teams and products.
- Benefit Source:
Executive dashboards, delivery KPIs, linked roadmap and execution data.
Delivery Oversight
Monitors release readiness, velocity, and cross-team dependencies.
Risk Visibility
Reviews technical risks, incidents, and delivery bottlenecks.
Executive Reporting
Shares leadership-ready views of engineering performance and outcomes.
Executive Leadership
VP / Head of Engineering
Leads engineering teams, delivery execution, and technical operations.
- Benefit Statement:
SmartSuite centralizes execution workflows, improving predictability, coordination, and delivery confidence.
- Benefit Source:
Sprint dashboards, dependency tracking, automation, and reporting.
Execution Management
Tracks sprint progress, blockers, and delivery timelines.
Team Alignment
Coordinates work across squads and platforms.
Operational Improvement
Identifies inefficiencies and improvement opportunities.
Engineering Management & Leadership
Engineering Manager
Oversees day-to-day engineering execution, capacity, and team performance.
- Benefit Statement:
SmartSuite provides engineering managers clear visibility into workload, risks, and delivery status.
- Benefit Source:
Workload views, task workflows, delivery dashboards.
Sprint Planning
Balances capacity and priorities across engineers.
Risk Monitoring
Identifies stalled work and dependency risks early.
Performance Tracking
Reviews throughput, cycle time, and delivery health.
Engineering Management & Leadership
Technical Lead / Lead Engineer
Guides technical design and implementation across features and services.
- Benefit Statement:
SmartSuite connects technical tasks, dependencies, and risks in one execution workspace.
- Benefit Source:
Linked records, task workflows, documentation, and dashboards.
Technical Coordination
Manages implementation tasks and dependencies.
Quality Oversight
Tracks readiness and acceptance criteria.
Cross-Team Collaboration
Aligns with product and DevOps teams.
Core Engineering Roles
Software Engineer / Developer
Designs, builds, and maintains application features and services.
- Benefit Statement:
SmartSuite gives developers clear priorities, context, and task ownership in one system.
- Benefit Source:
Task boards, linked requirements, notifications.
Task Execution
Works from prioritized backlogs and sprint boards.
Context Awareness
Sees linked requirements, bugs, and dependencies.
Status Updates
Updates progress automatically through workflow stages.
Core Engineering Roles
Frontend Engineer
Focuses on user-facing application development and UX implementation.
- Benefit Statement:
SmartSuite connects UI work to features, releases, and design inputs.
- Benefit Source:
Linked tasks, design artifacts, release workflows.
Feature Delivery
Tracks UI tasks tied to product features.
Design Alignment
Reviews linked design specs and approvals.
Release Coordination
Aligns frontend delivery with release timelines.
Core Engineering Roles
Backend Engineer
Builds and maintains backend services, APIs, and infrastructure logic.
- Benefit Statement:
SmartSuite provides backend engineers clear visibility into service dependencies and delivery priorities.
- Benefit Source:
Dependency mapping, task workflows, dashboards.
Service Development
Manages backend tasks and technical dependencies.
Risk Awareness
Identifies upstream/downstream impacts of changes.
Delivery Tracking
Coordinates backend readiness for releases.
Quality, Testing & Reliability
QA Manager / Test Lead
Oversees quality strategy, test planning, and release readiness.
- Benefit Statement:
SmartSuite centralizes testing workflows, defects, and release quality indicators.
- Benefit Source:
Test workflows, dashboards, defect tracking.
Test Coordination
Manages test cycles and assignments.
Quality Reporting
Tracks defect trends and release readiness.
Release Sign-Off
Validates quality gates before deployment.
Quality, Testing & Reliability
QA Engineer / Test Engineer
Executes test cases, validates features, and reports defects.
- Benefit Statement:
SmartSuite simplifies test execution and defect tracking with full traceability.
- Benefit Source:
Test cases, defect workflows, linked records.
Test Execution
Runs test plans and documents results.
Defect Logging
Captures and tracks bugs through resolution.
Collaboration
Works directly with developers on fixes.
DevOps, Release & Operations
DevOps Engineer
Manages CI/CD pipelines, deployments, and operational reliability.
- Benefit Statement:
SmartSuite coordinates release workflows, approvals, and deployment readiness in one place.
- Benefit Source:
Release workflows, automation, dashboards.
Release Coordination
Tracks readiness and dependencies.
Deployment Visibility
Monitors release schedules and outcomes.
Post-Release Reviews
Documents issues and improvement actions.
DevOps, Release & Operations
Release Manager
Owns release planning, coordination, and execution across teams.
- Benefit Statement:
SmartSuite provides structured release workflows and real-time visibility into readiness and risk.
- Benefit Source:
Release calendars, approval workflows, dashboards.
Release Planning
Coordinates timelines, approvals, and dependencies.
Risk Management
Flags readiness issues before launch.
Stakeholder Communication
Shares release status and outcomes.
Operations, Analytics & Enablement
Engineering Operations / Platform Operations Manager
Improves engineering efficiency, tooling, and operational processes.
- Benefit Statement:
SmartSuite standardizes engineering workflows and delivery metrics across teams.
- Benefit Source:
Workflow automation, templates, analytics dashboards.
Process Optimization
Standardizes execution workflows.
Metrics Tracking
Reviews throughput, cycle time, and reliability.
Tooling Alignment
Reduces fragmentation across engineering tools.
Operations, Analytics & Enablement
Engineering Analyst / Delivery Analyst
Analyzes delivery performance, trends, and engineering KPIs.
- Benefit Statement:
SmartSuite consolidates delivery data for fast, actionable insights.
- Benefit Source:
Dashboards, linked records, AI-assisted summaries.
Performance Analysis
Evaluates velocity, defects, and delivery trends.
Insight Reporting
Produces reports for engineering leadership.
Continuous Improvement
Identifies bottlenecks and optimization areas
Built for Every Role in Higher Education
Whether you’re an AVP, Institutional Effectiveness leader, Student Affairs director, department admin, or IT stakeholder — SmartSuite provides connected workflows for the work that keeps campuses running.
Flexible Pricing Designed for Every Organization
Whether you’re a growing team or a global enterprise, SmartSuite’s pricing adapts to how your business works.
Choose platform-wide access with user-based pricing or tailor licenses to your organization’s scale and structure with our solution-based model.
User-Based Pricing
provides access to the entire SmartSuite platform under one per-user license, perfect for connected workflows across teams and departments.
Solution-Based Pricing
is purpose-built for enterprises with thousands to tens of thousands of users, offering the flexibility to license only the specific SmartSuite Solutions needed for scale, compliance, and control.
User-Based Pricing: Simplify Access Across Every Team
Our Team, Pro, and Enterprise plans make it easy to scale access across your organization. Each licensed user
can access all SmartSuite solutions — with predictable pricing that grows as you do.
- One per-user license for all SmartSuite solutions.
- Ideal for organizations connecting workflows across departments.
- Seamlessly scalable across teams and business functions.
- Available in Team, Pro, and Enterprise plan tiers.
unified access.
- SmartSuite AI
- Min 3 Billable Users
- Unlimited Solutions
- 5,000 Records per Solution
- 50GB of File Storage
- 30 Days Recycle Bin
- SmartSuite AI
- Min 5 Billable Users
- Unlimited Solutions
- 100,000 Records per Solution
- 100GB of File Storage
- 45 Days Recycle Bin
- Folders
- Gmail and Outlook Integrations
- Advanced Permissions
- SmartSuite AI
- Min 10 Billable Users
- Unlimited Solutions
- 400,000 Records per Solution
- 500GB of File Storage
- 60 Days Recycle Bin
- SSO
- SCIM User Provisioning
- SCIM-Synced User Groups
- Audit Logs
- IP Address Restrictions
- Data Loss Prevention (DPL)
- European Data Residency
- Premium Support
Solution-Based Pricing: Purpose-Built for Enterprise Scale
For global organizations and regulated industries requiring complex governance or large-scale rollouts, SmartSuite offers a Solution-Based pricing model. This model allows enterprises to license specific SmartSuite Solutions — such as GRC, ITSM, or Procurement — for tens of thousands of users, tailored to their exact needs.
- Tailored Licensing — Structure licenses by department, region, or regulatory requirement.
- Purpose-Built for Scale — Designed for enterprises managing thousands of users.
- Customizable Agreements — Includes the ability to tailor terms and access levels to meet unique business needs.
- Enterprise Confidence — Built for large financial institutions, insurers, and global enterprises who require high-performance
and governance.
- Audit Management
- Issues Management
- Operational Resilience
- Business Impact Analysis (BIA)
- Incident Management
- Crisis Management
- Enterprise Risk Management:
- Third-Party Risk
- Vendor Portal
- Cyber Threat Management
- RCSA (Risk & Control Self-Assessment):
- Issues Management
- Business Structure
- Contract Management
- Policy Management
- Regulatory Change Management
- SOC 2 Compliance
- CRI Profile Compliance
- Control Framework & Regulatory Libraries
- Compliance Assessments & Testing
- ESG & Sustainability Management
Compare Our Pricing Models
Frequently Asked Questions
Answers to common questions about SmartSuite’s pricing models, plan options, and onboarding programs.
SmartSuite offers four plan types: Team, Pro, Enterprise, and Signature.
- Team, Pro, and Enterprise Plans use a per-user pricing model with feature and usage limits designed to scale as your organization grows.
- Signature Plan provides per-solution pricing for enterprises that need to license specific SmartSuite Solutions — such as GRC, ITSM, or Procurement — for large user populations with advanced governance and support requirements.
You can start by filling out the partner program registration form here.
By signing up to the Service Provider Partner Program you agree to our terms and conditions.
There is no cost. However, there are additional eligibility requirements to join.
First, you must be a customer of SmartSuite to be eligible to participate in the Service Provider Partner program. We believe it is important for all of our partners to be active SmartSuite users (minimum 5 active account members). It’s difficult to recommend a SaaS product that you do not see value in using yourself!
Additionally, you must have 15+ employees and $1.5M in annual revenue to join our network of solution partners.
You will be able to work leads through your sales process to a closed-won or closed-lost state.
You will be able to work leads through your sales process to a closed-won or closed-lost state.
Flexible Pricing for Institutions of All Sizes
SmartSuite offers EDU pricing options that scale from departments to divisions to institution-wide site licenses — with guest user ratios ideal for faculty and staff collaboration.
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SmartSuite Resources
Everything you need to learn, build, connect, and grow with SmartSuite — from expert guidance and self-paced learning to community collaboration and continuous innovation.
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Getting Started with SmartSuite
Learn the SmartSuite layout: workspace, Solutions, Views, Records. See how to navigate, search, filter, and create items to get productive fast.
Understand the Homepage layout: sidebar, header, search, and activity. Pin favorites, review assignments, and launch Solutions with one click. Make it your daily command center.
See your data from every angle. Learn Grid, Kanban, Calendar, and more. Switch views, sort and filter, group records, and save personal or shared views for repeatable workflows.
Explore SmartSuite field types: text, number, date, select, user, files, links, formulas, lookups, and more. Learn when to use each to capture, calculate, relate, and display data clearly.
Your command center: one Dashboard to track goals, tasks, and dependencies. Mix charts with lists, watch trends over time, and click through to fix issues immediately.
Automations do the busywork. Set a trigger, choose actions—notify people, update fields, create records, send webhooks—and let SmartSuite run it whenever conditions are met.
Set permissions once, scale safely. Use solution roles, table permissions, and saved views with filters to expose only relevant records to each team or stakeholder group.
Prompt-driven automations. Provide instructions with placeholders for record fields; AI uses that context to produce exactly what you need, then the automation stores or sends it.
Use Formula fields to calculate values from other fields. Combine math, logic, and text to automate totals, statuses, scores, and dynamic results across records. Quickly.
Use Power Search to instantly find records across fields and Solutions. Combine keywords, filters, and operators to pinpoint exactly what you need in seconds.
Stay informed with SmartSuite notifications. Get real-time alerts for updates, assignments, comments, and changes so you never miss important activity.
Star items you use most to access them fast. Keep important Solutions, Views, and records pinned for quick access and a more focused daily workflow.
Resources to Help You Improve Campus Operations
Explore case studies, assessment guides, operational workflows, and research management templates built for higher education teams.