Modernizing Physical Security Management
Protect people, assets, and facilities with a connected platform that unifies security operations, incident response, and risk prevention. SmartSuite helps organizations strengthen safety, streamline investigations, and enhance situational awareness across the enterprise.
One Platform for Connected Physical Security Management
SmartSuite centralizes security programs — from incident reporting and guard operations to access control and investigations — in one platform. Gain visibility into your security environment, improve response coordination, and maintain compliance with safety standards and policies.
Incident Tracking
Capture and manage security incidents with clear ownership and response steps.
Response Automation
Automate alerts, task assignments, and escalations for faster coordination.
Risk Visibility
Identify high-risk areas and trends with real-time metrics.
Compliance Reporting
Maintain audit-ready records and summaries with full traceability.
Core Capabilities of the Physical Security Suite
SmartSuite connects security operations, personnel management, and compliance into one unified platform — ensuring organizations can protect people and assets more effectively.
Protect people, facilities, and assets with coordinated physical security operations.
Centralize security incidents, access controls, inspections, investigations, and remediation activities in one connected workspace. SmartSuite links physical security events to locations, risks, and corrective actions—providing real-time visibility, faster response, and consistent safety governance across the organization.
Centralize Security Operations
Unify incident, access, and guard operations in a single system to increase coordination and efficiency.
Highlights:
- Centralized incident intake and workflow routing
- Linked records for guards, shifts, and locations
- Role-based dashboards for regional or site-level views
Enhance Incident Response and Investigations
Improve response speed and accuracy with automated alerts, task assignments, and digital evidence management.
Highlights:
- Automated notifications for high-priority incidents
- Linked task tracking and escalation workflows
- Secure document and evidence storage
Strengthen Risk and Threat Management
Assess and mitigate risks proactively across physical assets, personnel, and environments.
Highlights:
- Risk scoring by location or facility type
- Linked threat categories and mitigation plans
- Visual heatmaps and analytics dashboards
Automate Guard and Patrol Operations
Digitize daily security routines to increase accountability and visibility into field activity.
Highlights:
- GPS-enabled patrol tracking and checkpoints
- Shift scheduling and officer assignment automation
- Mobile forms for real-time incident reporting
Gain Enterprise-Wide Security Intelligence
Measure and monitor key performance metrics to improve decision-making and demonstrate program effectiveness.
Highlights:
- Security operations dashboards and KPIs
- Response time and trend analysis
- Data export for audits and compliance
Built For Modern Physical Security Teams
SmartSuite delivers enterprise-grade physical security management with consumer-grade usability. Choose the rollout path that fits your security operations today—and expand as locations, assets, and safety requirements evolve.
Adopt a Single Capability
Begin with Incident Reporting, Access Reviews, or Safety Inspections—prove value fast and expand from there.
Roll Out a Full Category
Enable physical security operations end-to-end—connecting incidents, investigations, access controls, inspections, and remediation in one coordinated system.
Deploy the Entire Physical Security Suite
Standardize safety and security governance with linked locations, assets, incidents, and dashboards—delivering faster response, stronger accountability, and real-time visibility across all facilities.
See How SmartSuite Connects Security Operations and Response
Experience how SmartSuite unifies incident tracking, facility management, and emergency response in one connected platform — helping teams coordinate faster, stay informed, and strengthen organizational safety.
The Connected Value of SmartSuite Physical Security Operations
Quantifiable improvements achieved when organizations centralize security incidents, patrol workflows, access oversight, and safety compliance within SmartSuite.
Source: ASIS International Physical Security Benchmark, 2023 — integrated incident systems reduced response time by 28–35%.
Faster Incident Reporting & Response Coordination
Centralized workflows, automated routing, and real-time notifications reduce response delays across security, facilities, and operations teams.
Source: NFPA & OSHA Compliance Workflow Study, 2023 — digital documentation tools lowered administrative effort by ~30%.
Reduction in Manual Safety & Compliance Documentation
Digitized inspections, mobile reporting, and automated logs eliminate paper-based processes and manual consolidation.
Source: Security Management Operational Intelligence Report, 2022 — centralized visibility improved oversight by 30–40%.
Improved Visibility Into Security Operations & Facility Readiness
Unified dashboards provide real-time insight into incidents, patrols, access events, safety tasks, and site-level risks.
Source: Deloitte Operational Risk & Safety Study, 2023 — standardized security workflows reduced incident-related failures by 25–30%.
Lower Risk of Safety, Security & Operational Failures
Structured incident workflows, automated compliance tasks, and standardized procedures reduce oversight gaps and improve readiness.
Key Benefits of the Physical Security Solution Suite
Physical security teams require real-time situational awareness, standardized procedures, and seamless coordination with facilities, operations, and risk teams. SmartSuite unifies physical security processes into one platform—improving response speed, compliance accuracy, and operational confidence.
Visibility, Situational Awareness & Facility Oversight
Centralize incidents, patrol logs, access activity, compliance tasks, vendors, and documentation.
Monitor incident severity, locations, response status, and trends live.
Compare risks, activity levels, and performance across sites and regions.
Track access requests, badge activations, visitor logs, and approvals.
Identify recurring issues, high-risk zones, and emerging threats over time.
Link camera, alarm, and sensor data to incidents for deeper awareness.
Workflow Efficiency, Incident Response & Security Automation
Escalate high-priority incidents automatically to the right responders.
Run mobile patrols, inspections, and safety checks with automated reminders.
Standardize fire safety, OSHA checks, hazard reporting, and inspections.
Manage contractors with structured workflows and performance tracking.
Coordinate response using in-record chats, notes, attachments, and alerts.
Generate incident summaries, shift notes, and compliance reports with AI Assist.
Governance, Compliance, Safety & Operational Confidence
Maintain complete histories of incidents, approvals, and investigations.
Protect sensitive data with permissions, encryption, SSO/2FA, and IP controls.
Standardize playbooks, escalation paths, and response protocols.
Ensure consistent investigation and closure validation processes.
Support campuses, large facilities, and multi-region operations in one system.
Customize patrols, escalations, checklists, and dashboards without IT.
Improve Coordination, Visibility, and Response Times
SmartSuite helps security, operations, and facilities teams work together in real time.
Centralize communication, automate notifications, and gain complete situational awareness across every site.
How the SmartSuite Platform Powers Physical Security Operations
SmartSuite connects people, data, and processes across all physical security operations. With automation, dashboards, and AI insights, security leaders can prevent incidents, coordinate faster responses, and measure program performance in one centralized platform.
Create and adapt incident, patrol, and access management workflows without IT involvement.
A Security Director builds a new “Facility Access Exception Log” to track VIP and temporary access approvals.
Automate incident reporting, alerts, and follow-ups to ensure timely response and accountability.
When a high-priority incident is logged, SmartSuite automatically notifies the shift supervisor, creates tasks, and escalates if not acknowledged.
Summarize incident reports, generate risk insights, and produce post-incident review drafts.
AI Assist analyzes monthly incident logs and produces a summary report highlighting trends and repeat offenders.
Connect incidents, personnel, patrol logs, and access data for a full operational picture.
A single incident record links to related guards, location, and security system data for complete traceability.
Monitor incident trends, response times, and patrol coverage in real time.
CSOs review dashboards displaying “Incidents by Type,” “Response SLA Performance,” and “Monthly Patrol Completion Rates.
Integrate SmartSuite with access control, CCTV, and HR systems to streamline operations.
When a facility badge is deactivated in the HR system, SmartSuite automatically updates related security access logs.
Unify Incident and Security Operations
SmartSuite centralizes every aspect of physical security — from incident capture to response tracking — in a single platform. This integration provides real-time visibility across facilities, improves communication between field and command teams, and ensures consistent reporting.
Automate Alerts and Response Workflows
Automations eliminate manual communication delays. When a security incident occurs, SmartSuite routes alerts to the right personnel, assigns tasks automatically, and tracks progress to resolution — ensuring fast, coordinated responses every time.
Visualize Security Trends and Risk Metrics
SmartSuite’s dashboards transform operational data into insights. Leaders can track incident types, identify high-risk areas, and measure response performance — creating a data-driven approach to physical security management.
AI Assist and Compliance Drive Accountability
AI Assist simplifies report writing and executive summaries, while SmartSuite’s governance framework ensures every action is tracked and auditable. Together, they improve accuracy, reduce reporting time, and strengthen operational accountability.
The SmartSuite Platform:
Powered by Eight Interconnected Frameworks
The SmartSuite Platform consists of eight interconnected frameworks that provide a foundation for designing, automating, analyzing, and governing connected workflows.
Build structured, relational data models using tables, fields, and records that ensure consistency and scalability across workflows.
Design and tailor workflows visually with structured data models, clear progression, and intuitive interfaces for every step.
Streamline work with triggers, conditions, and multi-step actions that eliminate manual effort and orchestrate end-to-end processes.
Embed intelligence into workflows with AI that analyzes data, supports decisions, and automates complex steps securely.
Platform
Enable contextual collaboration with comments, file sharing, notifications, and external access—all governed by SmartSuite permissions.
Visualize and analyze data using dashboards, charts, and real-time reports that update instantly across your workspace.
Connect SmartSuite to your ecosystem using native integrations, iPaaS connectors, APIs, and webhooks for seamless data flow.
Protect data with role-based access, authentication controls, audit history, and enterprise-grade governance that scales organization-wide.
Security and Governance, Built for Enterprise Scale
SmartSuite provides fine-grained, role-based permissions that protect data without slowing innovation. Define access down to the record, field, or workflow level, enforce compliance with SSO, 2FA, and IP restrictions, and maintain a complete audit trail of every action. With SmartSuite, governance and agility work together — innovation moves fast, and your security moves with it.
Control visibility by user, role, or team.
SSO, 2FA, and IP restrictions built-in.
Track every change for 3+ years.
SOC 2, GDPR, and enterprise governance ready.
Work Seamlessly — Anytime, Anywhere, on Any Device
Stay connected and productive wherever you are. SmartSuite works flawlessly across web, tablet, and mobile, so your team can manage projects, collaborate, and automate workflows in real time — whether in the office, remote, or on the go.
The Platform That Powers Modern Security Operations
SmartSuite integrates incident tracking, access control, and communication systems into one secure, connected workspace.
Automate alerts, track response progress, and manage facility data with confidence — all from a single platform.
Role-Based Capabilities for Higher Education Teams
SmartSuite is built for academic leaders, operations teams, finance offices, research administrators, and campus-wide staff.
Executive Leadership
Chief Security Officer (CSO)
Owns the organization’s physical security strategy, risk posture, and operational readiness.
- Benefit Statement:
SmartSuite gives CSOs real-time visibility into incidents, trends, and response effectiveness across all facilities.
- Benefit Source:
Executive dashboards, incident analytics, risk tracking, and audit trails.
Security Oversight
Reviews incidents, response times, and threat trends across locations.
Risk Management
Identifies high-risk sites and recurring issues.
Executive Reporting
Delivers board-ready summaries on security posture and improvements.
Executive Leadership
VP/ Director of Physical Security
Oversees day-to-day physical security operations, policies, and teams.
- Benefit Statement:
SmartSuite centralizes security operations into one system, improving consistency and control.
- Benefit Source:
Incident workflows, dashboards, standardized procedures.
Operational Management
Tracks incidents, patrols, and open actions.
Policy Enforcement
Ensures consistent execution of security procedures.
Performance Monitoring
Reviews KPIs such as response time and closure rates.
Security Operations & Response
Security Operations Manager
Manages security teams, shifts, escalations, and daily operational execution.
- Benefit Statement:
SmartSuite improves coordination, accountability, and visibility across security operations.
- Benefit Source:
Task workflows, escalation rules, operational dashboards.
Incident Coordination
Assigns responders and tracks progress to resolution.
Shift Oversight
Reviews workload and coverage across sites.
Escalation Management
Ensures high-severity incidents are handled promptly.
Security Operations & Response
Security Supervisor / Shift Lead
Oversees on-shift security staff and immediate incident response.
- Benefit Statement:
SmartSuite provides supervisors real-time task visibility and clear escalation paths.
- Benefit Source:
Mobile workflows, alerts, activity logs.
Task Assignment
Dispatches guards and responders during incidents.
Situation Awareness
Monitors active incidents and updates.
Reporting
Reviews shift activity and handover notes.
Security Operations & Response
Security Officer / Guard
Performs patrols, responds to incidents, and enforces security protocols.
- Benefit Statement:
SmartSuite simplifies reporting and ensures guards follow standardized procedures.
- Benefit Source:
Mobile incident forms, checklists, notifications.
Incident Reporting
Logs incidents with photos, notes, and timestamps.
Patrol Execution
Completes scheduled patrols and inspections.
Real-Time Updates
Receives assignments and alerts instantly.
Facilities, Safety & Asset Protection
Facilities Director
Oversees buildings, infrastructure, safety, and facility operations.
- Benefit Statement:
SmartSuite links physical security incidents with facilities context for faster resolution.
- Benefit Source:
Linked records, dashboards, work orders.
Facility Oversight
Reviews incidents tied to specific locations or assets.
Coordination
Aligns security and facilities response efforts.
Risk Reduction
Identifies facility-related security vulnerabilities.
Facilities, Safety & Asset Protection
Facilities Maintenance Manager
Manages repairs, inspections, and maintenance related to safety and security.
- Benefit Statement:
SmartSuite centralizes work orders and compliance tracking.
- Benefit Source:
Work order workflows, checklists, dashboards.
Maintenance Coordination
Assigns and tracks repair tasks after incidents.
Inspection Tracking
Ensures safety and security inspections are completed.
Compliance Records
Maintains audit-ready maintenance history.
Facilities, Safety & Asset Protection
Asset Protection Manager
Protects physical assets, inventory, and high-value equipment.
- Benefit Statement:
SmartSuite provides visibility into theft, loss, and asset-related incidents.
- Benefit Source:
Incident logs, asset linkage, analytics dashboards.
Loss Prevention
Tracks theft and damage incidents.
Asset Risk Analysis
Identifies recurring loss patterns.
Mitigation Planning
Coordinates corrective actions.
Governance, Risk & Compliance
Risk Manager (Physical Security)
Oversees physical security risks and mitigation strategies.
- Benefit Statement:
SmartSuite connects incidents, controls, and remediation actions into one risk view.
- Benefit Source:
Risk registers, linked incidents, dashboards.
Risk Tracking
Logs and monitors physical security risks.
Mitigation Oversight
Tracks corrective actions and deadlines.
Reporting
Provides risk summaries to leadership.
Governance, Risk & Compliance
Compliance / Safety Officer
Ensures compliance with safety regulations, internal policies, and audit requirements.
- Benefit Statement:
SmartSuite maintains audit-ready documentation and compliance workflows.
- Benefit Source:
Audit trails, checklists, approvals, document management.
Compliance Monitoring
Tracks inspections and regulatory requirements.
Incident Review
Reviews incidents for compliance gaps.
Audit Preparation
Provides complete evidence for audits.
External & Cross-Functional Roles
Third-Party Security Vendor Manager
Manages outsourced security providers and guard services.
- Benefit Statement:
SmartSuite provides structured oversight of vendor performance and compliance.
- Benefit Source:
Vendor records, SLAs, performance dashboards.
Vendor Oversight
Tracks contractor activity and response quality.
Performance Reviews
Monitors SLAs and incidents tied to vendors.
Contract Compliance
Ensures vendors meet contractual obligations.
External & Cross-Functional Roles
Business Unit Leader / Site Manager
Oversees operations at a specific site or facility.
- Benefit Statement:
SmartSuite gives site leaders transparency into security incidents and readiness.
- Benefit Source:
Role-based dashboards, incident summaries.
Site Awareness
Reviews incidents impacting their location.
Coordination
Works with security and facilities teams on resolution.
Local Reporting
Shares site-level updates with leadership.
Built for Every Role in Higher Education
Whether you’re an AVP, Institutional Effectiveness leader, Student Affairs director, department admin, or IT stakeholder — SmartSuite provides connected workflows for the work that keeps campuses running.
Flexible Pricing Designed for Every Organization
Whether you’re a growing team or a global enterprise, SmartSuite’s pricing adapts to how your business works.
Choose platform-wide access with user-based pricing or tailor licenses to your organization’s scale and structure with our solution-based model.
User-Based Pricing
provides access to the entire SmartSuite platform under one per-user license, perfect for connected workflows across teams and departments.
Solution-Based Pricing
is purpose-built for enterprises with thousands to tens of thousands of users, offering the flexibility to license only the specific SmartSuite Solutions needed for scale, compliance, and control.
User-Based Pricing: Simplify Access Across Every Team
Our Team, Pro, and Enterprise plans make it easy to scale access across your organization. Each licensed user
can access all SmartSuite solutions — with predictable pricing that grows as you do.
- One per-user license for all SmartSuite solutions.
- Ideal for organizations connecting workflows across departments.
- Seamlessly scalable across teams and business functions.
- Available in Team, Pro, and Enterprise plan tiers.
unified access.
- SmartSuite AI
- Min 3 Billable Users
- Unlimited Solutions
- 5,000 Records per Solution
- 50GB of File Storage
- 30 Days Recycle Bin
- SmartSuite AI
- Min 5 Billable Users
- Unlimited Solutions
- 100,000 Records per Solution
- 100GB of File Storage
- 45 Days Recycle Bin
- Folders
- Gmail and Outlook Integrations
- Advanced Permissions
- SmartSuite AI
- Min 10 Billable Users
- Unlimited Solutions
- 400,000 Records per Solution
- 500GB of File Storage
- 60 Days Recycle Bin
- SSO
- SCIM User Provisioning
- SCIM-Synced User Groups
- Audit Logs
- IP Address Restrictions
- Data Loss Prevention (DPL)
- European Data Residency
- Premium Support
Solution-Based Pricing: Purpose-Built for Enterprise Scale
For global organizations and regulated industries requiring complex governance or large-scale rollouts, SmartSuite offers a Solution-Based pricing model. This model allows enterprises to license specific SmartSuite Solutions — such as GRC, ITSM, or Procurement — for tens of thousands of users, tailored to their exact needs.
- Tailored Licensing — Structure licenses by department, region, or regulatory requirement.
- Purpose-Built for Scale — Designed for enterprises managing thousands of users.
- Customizable Agreements — Includes the ability to tailor terms and access levels to meet unique business needs.
- Enterprise Confidence — Built for large financial institutions, insurers, and global enterprises who require high-performance
and governance.
- Audit Management
- Issues Management
- Operational Resilience
- Business Impact Analysis (BIA)
- Incident Management
- Crisis Management
- Enterprise Risk Management:
- Third-Party Risk
- Vendor Portal
- Cyber Threat Management
- RCSA (Risk & Control Self-Assessment):
- Issues Management
- Business Structure
- Contract Management
- Policy Management
- Regulatory Change Management
- SOC 2 Compliance
- CRI Profile Compliance
- Control Framework & Regulatory Libraries
- Compliance Assessments & Testing
- ESG & Sustainability Management
Compare Our Pricing Models
Frequently Asked Questions
Answers to common questions about SmartSuite’s pricing models, plan options, and onboarding programs.
SmartSuite offers four plan types: Team, Pro, Enterprise, and Signature.
- Team, Pro, and Enterprise Plans use a per-user pricing model with feature and usage limits designed to scale as your organization grows.
- Signature Plan provides per-solution pricing for enterprises that need to license specific SmartSuite Solutions — such as GRC, ITSM, or Procurement — for large user populations with advanced governance and support requirements.
You can start by filling out the partner program registration form here.
By signing up to the Service Provider Partner Program you agree to our terms and conditions.
There is no cost. However, there are additional eligibility requirements to join.
First, you must be a customer of SmartSuite to be eligible to participate in the Service Provider Partner program. We believe it is important for all of our partners to be active SmartSuite users (minimum 5 active account members). It’s difficult to recommend a SaaS product that you do not see value in using yourself!
Additionally, you must have 15+ employees and $1.5M in annual revenue to join our network of solution partners.
You will be able to work leads through your sales process to a closed-won or closed-lost state.
You will be able to work leads through your sales process to a closed-won or closed-lost state.
Flexible Pricing for Institutions of All Sizes
SmartSuite offers EDU pricing options that scale from departments to divisions to institution-wide site licenses — with guest user ratios ideal for faculty and staff collaboration.
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Learn the SmartSuite layout: workspace, Solutions, Views, Records. See how to navigate, search, filter, and create items to get productive fast.
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Resources to Help You Improve Campus Operations
Explore case studies, assessment guides, operational workflows, and research management templates built for higher education teams.