Enterprise Risk Management

Modernizing Enterprise Risk Management

Strengthen your risk program with a unified platform that connects risk identification, assessment, mitigation, monitoring, and reporting. SmartSuite centralizes your entire risk lifecycle — helping teams reduce complexity, eliminate silos, and make confident, data-driven decisions.

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Overview
Benefits
Platform
Users
Pricing
Resources

One Platform for Connected Risk Management

SmartSuite modernizes ERM by centralizing risk registers, assessments, KRIs, mitigation plans, and reporting within a single unified platform. Improve visibility, reduce manual work, and empower teams to identify, assess, and mitigate risk with confidence.

Risk Registers

Maintain a centralized library of enterprise, operational, IT, strategic, and compliance risks.

Assessments

Standardize scoring, likelihood, impact, and effectiveness evaluations.

Mitigation Tracking

Assign owners, monitor progress, and automate follow-up.

Dashboards

Visualize exposures, trends, KRIs, and heat maps in real time.

GRC & Resilience

Enterprise Risk Management Suite Products

Enterprise Risk Management (ERM)

Centralize enterprise risk management with real-time visibility, standardized assessments, and connected workflows that align risk, controls, and mitigation across your organization.

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Risk and Control Self-Assessment (RCSA)

Run structured risk and control assessments with consistent scoring, evidence tracking, and real-time visibility into risk exposure and control effectiveness.

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Explore all products

Core Capabilities of the Risk Management Suite

SmartSuite delivers a complete set of connected solutions to help organizations implement, scale, and govern enterprise risk programs.

Identify, assess, and manage enterprise risk with clarity and control.

Centralize risk registers, assessments, controls, KRIs, and mitigation plans in one connected workspace. SmartSuite links risks to controls, issues, and remediation actions—providing real-time visibility, consistent risk evaluation, and confidence in decision-making across the organization.

Risk Register Management

Maintain a living risk register with ownership, scoring, controls, treatment plans, and reporting across the organization.

Risk Assessment & Scoring

Run repeatable risk assessments with scoring models, questionnaires, evidence, and rollups by process, vendor, or system.

KRI / Indicator Tracking

Define KRIs, set thresholds, ingest metrics, trigger alerts, and trend indicators to detect rising risk early.

Issue & Exception Tracking

Track policy or control exceptions, risk acceptances, and issues—approvals, expirations, mitigations, and renewals.

Control Mapping & Alignment

Map controls to risks, requirements, processes, and systems to show coverage, ownership, and evidence reuse.

Risk Appetite & Tolerance Monitoring

Define appetite and tolerance limits and monitor risks against thresholds, triggering alerts when limits are exceeded.

Mitigation Planning & Action Management

Create mitigation plans with tasks, milestones, due dates, and accountability to ensure follow-through and effectiveness.

Executive Risk Dashboards & Reporting

Provide real-time dashboards, heat maps, and board-ready reporting on exposure, trends, and mitigation progress.

Identify and Categorize Risks Consistently

Build a complete picture of enterprise exposure with standardized risk types and categories.

Highlights:

  • Risk scoring templates
  • Linked records for processes, systems, and vendors
  • Customizable taxonomies
Enterprise risk overview with 49 active risks and inherent and residual risk heat maps
Risk record for unauthorized data disclosure with its linked business processes and objectives

Conduct Structured Assessments at Scale

Replace inconsistent scoring models with structured workflows and clear evaluation criteria.

Highlights:

  • Likelihood/impact scoring
  • Control effectiveness evaluation
  • Automated assessment reminders
OVERVIEw VIDEO

See Risk Management in Action

Watch how SmartSuite helps organizations identify risks, conduct assessments, track mitigation plans, and monitor trends through connected dashboards and automated workflows.

Watch the video

Drive Accountability With Mitigation Tracking

Assign owners, set deadlines, and monitor follow-through in real time.

Highlights:

  • Mitigation plans & tasks
  • Escalation workflows
  • KRI-based alerts
Risk user dashboard with my risks, new risks, ineffective mitigations and inherent versus residual scores
Key risk indicators grouped by risk with thresholds, owners and data sources

Monitor KRIs and Trends Proactively

Track lagging and leading indicators across business units through real-time dashboards.

Highlights:

  • KPI/KRI tracking
  • Heat maps & trend analysis
  • Risk appetite thresholds

Integrate Risks With Audit, Compliance & Controls

Break down silos by connecting risks to controls, findings, evidence, and remediation.

Highlights:

  • Linked risk–control–issue relationships
  • Shared dashboards
  • Cross-functional visibility
Executive GRC dashboard with average annual loss, residual risk score and a residual risk heat map

Built For Modern Enterprise Risk Teams

SmartSuite brings enterprise-grade risk management with consumer-grade usability. Choose the rollout path that fits your ERM program today—and expand as your risk landscape, governance needs, and organizational maturity evolve.

Start Small

Adopt a Single Capability

Begin with a Risk Register, Risk Assessments, or KRI Tracking—prove value quickly and expand as your enterprise risk program grows.

Scale Confidently

Roll Out a Full Category

Enable Enterprise Risk Management end-to-end—connecting risk identification, assessment, mitigation, and monitoring across business units and risk domains.

Unify Everything

Deploy the Entire ERM Suite

Standardize risk oversight with shared risk taxonomy, linked controls, and real-time dashboards—delivering consistent, enterprise-wide risk visibility and decision support.

Explore Further

Learn how SmartSuite helps risk teams centralize risk identification, automate assessments, improve mitigation follow-through, and strengthen enterprise-wide visibility.

All articles
About SmartSuite
What's new
What Is Enterprise Risk Management (ERM)?
What is a Risk Register?
What Is Key Risk Indicator (KRI) Monitoring?
What is Risk Mitigation?
What is Risk Appetite?
What Is Incident and Issue Management on Campus?
What Is Risk Scoring and Prioritization?
What is Risk Assessment?

Frequently Asked Questions

Answers to common questions about how SmartSuite improves risk visibility, collaboration, and operational efficiency across the enterprise.

How does SmartSuite help break down silos across risk, compliance, audit, IT, and operations?

Risk data is often fragmented across spreadsheets, email threads, and disconnected systems.
SmartSuite unifies the full risk ecosystem — risks, controls, KRIs, assessments, issues, and mitigations — in one connected platform.
This shared visibility eliminates duplication, ensures alignment, and enables teams to work from the same real-time information.

How does SmartSuite improve collaboration across risk activities?

SmartSuite connects risk owners, analysts, control teams, and leadership with shared workspaces and real-time communication.
Assessments, mitigation tasks, escalations, and evidence collection are automated and transparent, accelerating decision-making and reducing manual coordination.

‍

How does SmartSuite’s unified interface make onboarding easier for risk teams?

SmartSuite’s consistent, intuitive design helps new risk team members quickly understand scoring models, record structures, and workflows.

Guided forms, standardized templates, and role-based dashboards simplify onboarding and enforce methodological consistency.

‍

How does SmartSuite reduce the number of tools risk teams rely on?

Traditional ERM programs rely on a mix of spreadsheets, shared drives, email, and standalone tools.

SmartSuite consolidates everything — risk registers, KRIs, assessments, controls, issues, mitigations, and reporting — into one unified platform, reducing complexity and improving accuracy.

‍

How does SmartSuite improve visibility for risk leaders and executives?

Real-time dashboards show risk scores, trending exposures, overdue mitigations, KRI shifts, and changes in risk posture.

CROs and leaders gain instant insight into organizational exposure, enabling timely decisions and proactive governance.

‍

See How SmartSuite Transforms Risk Management

Experience a connected ERM platform for centralizing risks, KRIs, assessments, and mitigation.

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The Connected Value of SmartSuite Enterprise Risk Management

Quantifiable improvements achieved when organizations centralize risk identification, assessment, mitigation, and monitoring in SmartSuite.

32%

Source: Gartner Enterprise Risk Benchmark, 2023 — organizations using integrated risk platforms accelerated assessment cycles by 28–35%.

Faster Identification & Assessment of Enterprise Risks

Centralized risk registers, automated scoring workflows, and standardized methodologies accelerate risk identification and evaluation.

30%

Source: Deloitte Risk Operations Study, 2023 — automation reduced manual risk tracking tasks by 25–32%.

Reduction in Manual Risk Tracking & Reporting Effort

Automated updates, linked controls, and real-time dashboards eliminate spreadsheet-driven processes and duplicated work.

28%

Source: McKinsey Risk Visibility Report, 2022 — centralized risk visibility improved decision-making efficiency by ~25–30%.

Greater Cross-Functional Visibility Into Risk Exposure

Unified dashboards provide clear insight into risk ownership, trends, KRIs, mitigation plans, and business unit exposure.

35%

Source: PwC Operational Risk Management Survey, 2023 — automated mitigation tracking increased closure rates by 30–40%.

Improved Mitigation Follow-Through & Accountability

Automated remediation workflows, owner assignments, and alerts reduce overdue actions and strengthen ongoing risk reduction.

Key Benefits of the Risk Management Solution Suite

Organizations face increasing complexity across operational, strategic, financial, and technology risks. SmartSuite connects data, teams, and processes to help risk leaders proactively identify threats, drive accountability, and build a resilient, risk-aware culture.

Risk Visibility, Analysis & Insight

Centralized Enterprise Risk Register

Capture, categorize, and evaluate all risks — operational, strategic, financial, IT, or compliance — in one unified system.

Real-Time Risk Dashboards

Monitor KRIs, heat maps, scoring distributions, mitigation progress, trends, and emerging issues.

Cross-Department Risk Transparency

Give Risk, Compliance, IT, Operations, and Leadership a shared view of exposures, ownership, and business impact.

Linked Controls, Incidents & Issues

Connect risks to their underlying controls, incidents, findings, and related data for full contextual clarity.

Risk Appetite & Threshold Monitoring

Track risks against predefined tolerance thresholds with automated alerts for deviations.

Scenario & Impact Analysis

Evaluate potential future outcomes using structured scoring models, simulations, and scenario-based assessments.

Workflow Efficiency, Operational Execution & Risk Reduction

Standardized Risk Assessment Workflows

Use consistent scoring models, likelihood/impact methodologies, and structured assessment processes across the enterprise.

Automated Mitigation & Action Tracking

Assign owners, set deadlines, and automate reminders to ensure timely mitigation and accountability.

Policy Distribution & Attestation Management

Route new risk submissions through standardized triage, scoring, and approval workflows.

Integrated Issue & Exception Management

Track exceptions, findings, and corrective actions linked to the risk they impact.

Audit & Compliance Coordination

Provide auditors and compliance teams with clear, connected evidence and documentation.

AI-Assisted Risk Summaries

Use AI Assist to summarize assessments, highlight risk trends, or draft board-level updates.

Governance, Control & Organizational Confidence

Risk Governance Framework Enforcement

Ensure risk policies, methodologies, and assessment standards are applied consistently across all teams.

Enterprise-Grade Data Integrity & Security

Protect sensitive risk data with granular permissions, role-based access, encryption, and audit logs.

Board-Ready Reporting

Generate real-time dashboards and summary views suitable for board committees, regulators, or executive reviews.

Integrated Control Mapping

Link risks to controls and frameworks to ensure mitigation strategies align with organizational and regulatory expectations.

Scalable Across Risk Programs

Support ERM, Operational Risk, IT & Cyber Risk, Strategic Risk, and emerging risk domains in a single platform.

No-Code Adaptability for Risk Teams

Modify risk scoring models, dashboards, forms, and workflows without relying on developers or IT backlog.

Strengthen Your Risk Program with Connected Data

Automate assessments, visualize exposure, and improve collaboration between risk, audit, and operations.

Talk to a risk expert
Watch the risk demo

How the SmartSuite Platform Powers Risk Management

SmartSuite connects risk data, workflows, controls, and mitigation activities in one integrated platform — ensuring complete traceability and continuous visibility.

No-Code Configuration

Customize risk categories, scoring models, registers, and workflows without technical resources.

Example:
A Risk Manager updates the scoring methodology for strategic risks in minutes.
Automation Engine

Automate reminders, escalations, and risk review cycles.

Example:
When a critical risk score increases, SmartSuite alerts leadership automatically.
AI Assist for Risk Summaries

Generate risk narratives, trend analyses, and board-ready summaries.

Example:
AI Assist drafts the quarterly risk committee report.
Linked Record Architecture

Connect risks to controls, KRIs, findings, incidents, and mitigation plans.

Example:
A risk automatically links to all associated controls and remediation tasks.
Dashboards & Analytics

Monitor scores, exposure, overdue mitigations, and trends through dynamic dashboards.

Example:
The CRO reviews heat maps showing risk exposure by business unit.
Permissions & Audit Logs

Control access and track every update with full traceability.

Example:
Only specified reviewers can approve risk assessments.
Explore the SmartSuite platform

Unify Risk, Control & Mitigation Data for Complete Traceability

SmartSuite links risks to controls, assessments, KRIs, and remediation activities — ensuring full context and visibility at every step of the risk lifecycle.

Powered by :
Linked Records
Framework Mapping
Issue & Action Tracking
KRI Scorecards
Risk mitigation view of risk register status, risks to assess and risks without ownership

Streamline Risk Assessments & Mitigation Plans

Automate scoring workflows, collect evidence, assign mitigation tasks, and monitor progress — reducing manual effort and increasing accountability.

Powered by :
Automations
Approval Workflows
Task Management
Evidence Management
Automation that creates an enterprise risk record when an email is received

Gain Continuous Insight Into Risk Exposure

Real-time dashboards surface emerging issues, high-risk areas, overdue actions, and trend shifts — enabling proactive, data-driven decision-making.

Powered by :
Dashboards & Reporting
Global Filters
KPI / KRI Scorecards
Real-Time Updates
Identified risks list with owner, date created, event category and assessment status

AI Assist & Governance Strengthen Risk Oversight

AI Assist accelerates reporting and risk narrative creation, while SmartSuite’s governance tools ensure accuracy, version control, and consistent oversight.

Powered by :
AI Assist
Permissions & Access Controls
Activity History (Audit Trail)
Version History
AI risk review list comparing inherent and residual ratings with AI-suggested mitigations

The SmartSuite Platform:
Powered by Eight Interconnected Frameworks

The SmartSuite Platform consists of eight interconnected frameworks that provide a foundation for designing, automating, analyzing, and governing connected workflows.

Data Architecture Framework

Build structured, relational data models using tables, fields, and records that ensure consistency and scalability across workflows.

Workflow Orchestration Framework

Design and tailor workflows visually with structured data models, clear progression, and intuitive interfaces for every step.

Automation Framework

Streamline work with triggers, conditions, and multi-step actions that eliminate manual effort and orchestrate end-to-end processes.

Artificial Intelligence Framework

Embed intelligence into workflows with AI that analyzes data, supports decisions, and automates complex steps securely.

SmartSuite
Platform
Designed for the way modern teams work  - fast, visual, and intuitive.
Secure Collaboration Framework

Enable contextual collaboration with comments, file sharing, notifications, and external access—all governed by SmartSuite permissions.

Enterprise Reporting Framework

Visualize and analyze data using dashboards, charts, and real-time reports that update instantly across your workspace.

Integrations Framework

Connect SmartSuite to your ecosystem using native integrations, iPaaS connectors, APIs, and webhooks so data flows between systems.

Security & Governance Framework

Protect data with role-based access, authentication controls, audit history, and enterprise-grade governance that scales organization-wide.

Security and Governance, Built for Enterprise Scale

SmartSuite provides fine-grained, role-based permissions that protect data without slowing innovation.
Define access down to the record, field, or workflow level, enforce compliance with SSO, 2FA, and IP restrictions, and maintain a complete audit trail of every action.
With SmartSuite, governance and agility work together — innovation moves fast, and your security moves with it.

See how SmartSuite keeps data secure
Role-Based Access

Control visibility by user, role, or team.

Authentication

SSO, 2FA, and IP restrictions built-in.

Audit History

Track every change for 3+ years.

Compliance

SOC 2, GDPR, and enterprise governance ready.

Work Anytime, Anywhere, on Any Device

Stay connected and productive wherever you are.
SmartSuite works flawlessly across web, tablet, and mobile, so your team can manage projects, collaborate, and automate workflows in real time — whether in the office, remote, or on the go.

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The Platform That Connects Your Entire Risk Ecosystem

SmartSuite links risks, controls, issues, KRIs, and mitigation plans to provide full traceability.

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Role-Based Capabilities for Enterprise Risk Management

SmartSuite empowers every role involved in risk — from the CRO to individual risk owners — with real-time insights, automated workflows, and connected data that strengthen organizational resilience.

Executive Leadership

Chief Risk Officer

Chief Risk Officer

Oversees enterprise-wide risk management, ensuring risks are identified, assessed, and managed in alignment with strategic goals.

Explore the Chief Risk Officer role

  • Benefit statement

    SmartSuite gives CROs unified visibility into risks, KRIs, trends, and mitigation progress.

  • Benefit source

    Heat maps, dashboards, linked records, automated scoring, and risk rollups.

How they use the Enterprise Risk Management suite

Enterprise risk oversight

Reviews enterprise-wide risk exposure, top risks, and mitigation status in real time.

Strategic exposure reports

Delivers executive and board reporting on risk posture and trends.

Mitigation governance

Ensures mitigation plans are owned, tracked, and executed on schedule.

Chief Operating Officer

Chief Operating Officer

Ensures operational activities align with organizational risk tolerances and resilience goals.

Explore the Chief Operating Officer role

  • Benefit statement

    SmartSuite enables COOs to monitor operational risks and verify that remediation actions are effective.

  • Benefit source

    Real-time dashboards, KRIs, linked issues, and operational risk views.

How they use the Enterprise Risk Management suite

Operational risk monitoring

Tracks risks affecting business operations, services, and processes.

Trend analysis

Reviews risk patterns and emerging operational exposures over time.

Issue oversight

Monitors remediation progress for risks impacting delivery and performance.

Risk & Compliance Leadership

Director / Head of Enterprise Risk

Director / Head of Enterprise Risk

Leads ERM processes, methodologies, reporting, and governance across the organization.

Explore the Enterprise Risk Director role

  • Benefit statement

    SmartSuite streamlines risk assessments, consolidates data, and accelerates enterprise risk reporting.

  • Benefit source

    Assessment workflows, standardized templates, dashboards, and automated reporting.

How they use the Enterprise Risk Management suite

Assessment coordination

Manages enterprise-wide risk assessment cycles and scoring consistency.

Reporting & analytics

Produces risk summaries, heat maps, and executive dashboards.

Program governance

Enforces ERM standards, review cadences, and documentation requirements.

Risk Manager / Risk Analyst

Risk Manager / Risk Analyst

Conducts assessments, monitors KRIs, documents risks, and manages mitigation.

Explore the Risk Manager role

  • Benefit statement

    SmartSuite simplifies assessments and centralizes mitigation tracking for ongoing risk management.

  • Benefit source

    Scoring workflows, linked records, automated tasks, and dashboards.

How they use the Enterprise Risk Management suite

Risk scoring

Evaluates likelihood, impact, and velocity using standardized methodologies.

Findings & issues

Documents identified risks, gaps, and related issues.

Mitigation tracking

Assigns owners, sets deadlines, and tracks mitigation progress.

Operational & Risk Roles

Operational Risk Manager

Operational Risk Manager

Manages risks for specific departments, functions, or business units.

Explore the Operational Risk Manager role

  • Benefit statement

    SmartSuite provides clear visibility and structured processes for ongoing operational risk monitoring.

  • Benefit source

    Department-level dashboards, automated reviews, and linked risk records.

How they use the Enterprise Risk Management suite

Localized risk review

Reviews risks impacting their department or business unit.

Control evaluation

Assesses effectiveness of controls supporting risk mitigation.

Business unit coordination

Collaborates with teams to address and remediate risks.

Operational Compliance Roles

Control Owner

Control Owner

Implements and maintains controls tied to risk mitigation and compliance requirements.

Explore the Control Owner role

  • Benefit statement

    SmartSuite gives control owners clarity on expectations, deadlines, and evidence requirements.

  • Benefit source

    Automated reminders, dashboards, linked evidence.

How they use the Enterprise Risk Management suite

Control execution

Performs assigned control activities on schedule.

Evidence submission

Uploads documentation supporting control effectiveness.

Review coordination

Responds to testing and validation requests.

Cross-Functional Stakeholders

Audit Manager / Internal Auditor

Audit Manager / Internal Auditor

Evaluates risk controls and tests effectiveness as part of assurance activities.

Explore the Audit Manager role

  • Benefit statement

    SmartSuite links audit, risk, and controls into one system for unified assurance.

  • Benefit source

    Linked records, dashboards, assessment workflows, and audit trails.

How they use the Enterprise Risk Management suite

Control testing

Reviews and tests controls linked to enterprise risks.

Findings documentation

Records audit observations tied to specific risks.

Assurance coordination

Aligns audit results with ERM reporting and remediation efforts.

Built for Every Role in Risk Management

SmartSuite empowers CROs, risk managers, analysts, control owners, and executives with real-time insights.

Schedule a team demo
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Flexible Pricing Designed for Every Organization

Whether you’re a growing team or a global enterprise, SmartSuite’s pricing adapts to how your business works.
Choose platform-wide access with user-based pricing or tailor licenses to your organization’s scale and structure with our solution-based model.

User-Based Pricing

provides access to the entire SmartSuite platform under one per-user license, perfect for connected workflows across teams and departments.

Solution-Based Pricing

is purpose-built for enterprises with thousands to tens of thousands of users, offering the flexibility to license only the specific SmartSuite Solutions needed for scale, compliance, and control.

User-Based Pricing: Simplify Access Across Every Team

Our Team, Pro, and Enterprise plans make it easy to scale access across your organization. Each licensed user
can access all SmartSuite solutions — with predictable pricing that grows as you do.

  • One per-user license for all SmartSuite solutions.
  • Ideal for organizations connecting workflows across departments.
  • Scalable across teams and business functions.
  • Available in Team, Pro, and Enterprise plan tiers.
Ideal For:
Small to mid-sized businesses or companies deploying SmartSuite across multiple teams who value simplicity and
unified access.
Explore pricing
Team
$15
seat / month billed annually
$20 billed monthly
Start free trial
For teams that need a better way to manage workflows
  • SmartSuite AI
  • Min 3 Billable Users
  • Unlimited Solutions
  • 5,000 Records per Solution
  • 50GB of File Storage
  • 30 Days Recycle Bin
Professional
$32
seat / month billed annually
$36 billed monthly
Start free trial
For teams and departments who need more advanced features to manage their workflows.
  • SmartSuite AI
  • Min 5 Billable Users
  • Unlimited Solutions
  • 100,000 Records per Solution
  • 100GB of File Storage
  • 45 Days Recycle Bin
Included Team Plan plus:
  • Folders
  • Gmail and Outlook Integrations
  • Advanced Permissions
Enterprise
Custom Pricing
Contact sales
For organizations that need scalable workflows with advanced features, security, and support.
  • SmartSuite AI
  • Min 10 Billable Users
  • Unlimited Solutions
  • 400,000 Records per Solution
  • 500GB of File Storage
  • 60 Days Recycle Bin
Included Professional Plan plus:
  • SSO
  • SCIM User Provisioning
  • SCIM-Synced User Groups
  • Audit Logs
  • IP Address Restrictions
  • Data Loss Prevention (DPL)
  • European Data Residency
  • Premium Support

Solution-Based Pricing: Purpose-Built for Enterprise Scale

For global organizations and regulated industries requiring complex governance or large-scale rollouts, SmartSuite offers a Solution-Based Pricing model. This model allows enterprises to license specific SmartSuite Solutions — such as GRC, ITSM, or Procurement — for tens of thousands of users, tailored to their exact needs.

  • Tailored Licensing — Structure licenses by department, region, or regulatory requirement.
  • Purpose-Built for Scale — Designed for enterprises managing thousands of users.
  • Customizable Agreements — Includes the ability to tailor terms and access levels to meet unique business needs.
  • Enterprise Confidence — Built for large financial institutions, insurers, and global enterprises who require high-performance
    and governance.
Example:
A global bank licenses SmartSuite’s GRC Solution Suite for 12,000 users across multiple regions, integrating risk, compliance, and audit functions on a secure, unified platform — all within a tailored license framework that meets regulatory and performance requirements.
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GRC Solution Suite
Audit Management
  • Audit Management
  • Issues Management
Operational Resilience
  • Operational Resilience
  • Business Impact Analysis (BIA)
  • Incident Management
  • Crisis Management
Risk Management
  • Enterprise Risk Management:
  • Third-Party Risk
  • Vendor Portal
  • Cyber Threat Management
  • RCSA (Risk & Control Self-Assessment):
  • Issues Management
  • Business Structure
  • Contract Management
Compliance Management
  • Policy Management
  • Regulatory Change Management
  • SOC 2 Compliance
  • CRI Profile Compliance
  • Control Framework & Regulatory Libraries
  • Compliance Assessments & Testing
  • ESG & Sustainability Management

Compare Our Pricing Models

Access
Pricing Basis
Plans
Ideal For
Scalability
Governance
Flexibility
User-Based Pricing
All SmartSuite Solutions
Per active user license
Team, Pro, Enterprise
Growing businesses, cross-team workflows
Add users instantly
Standard platform permissions
Unified platform access
Solution-Based Pricing (Enterprise)
Licensed Solutions Only
Per solution license
Enterprise-only, tailored
Large-scale or regulated enterprises
Add new solutions as needed
Enterprise-grade compliance and controls
Tailored by solution, region, or compliance scope

Frequently Asked Questions

Answers to common questions about SmartSuite’s pricing models, plan options, and onboarding programs.

What are the different SmartSuite plan types?

SmartSuite offers four plan types: Team, Pro, Enterprise, and Signature.

  • Team, Pro, and Enterprise Plans use a per-user pricing model with feature and usage limits designed to scale as your organization grows.
  • Signature Plan provides per-solution pricing for enterprises that need to license specific SmartSuite Solutions — such as GRC, ITSM, or Procurement — for large user populations with advanced governance and support requirements.
How does the Signature Plan differ from other plan types?

You can start by filling out the partner program registration form here.

Are there limits on automations, API calls, or usage?

By signing up to the Service Provider Partner Program you agree to our terms and conditions.

What onboarding, training, and support services are included?

There is no cost. However, there are additional eligibility requirements to join.

First, you must be a customer of SmartSuite to be eligible to participate in the Service Provider Partner program. We believe it is important for all of our partners to be active SmartSuite users (minimum 5 active account members). It’s difficult to recommend a SaaS product that you do not see value in using yourself!

Additionally, you must have 15+ employees and $1.5M in annual revenue to join our network of solution partners.

Can SmartSuite provide customized pricing for complex organizations?

You will be able to work leads through your sales process to a closed-won or closed-lost state.

How can I get a customized quote for my organization?

You will be able to work leads through your sales process to a closed-won or closed-lost state.

Flexible Pricing for Enterprise Risk Programs

Choose per-user or per-solution pricing that aligns with risk program maturity and organizational size.

Request a custom quote
Talk to sales

Featured Resources

Explore through leadership, case studies, and insights from financial services leaders.

Video
Enterprise Risk Management
Watch
Video
Risk and Control Self-Assessment (RCSA)
Watch
Video
Organizational Structure
Watch
Video
Issues Management
Watch
Case Study
Apple Bank — Unified Marketing, Legal, and Compliance Workflows
Read
OVERVIEw VIDEO

See Risk Management in Action

Watch how SmartSuite helps organizations identify risks, conduct assessments, track mitigation plans, and monitor trends through connected dashboards and automated workflows.

Watch the video

Trusted by Over
2,000 Organizations Worldwide

From global enterprises to innovative startups, SmartSuite helps organizations in every industry modernize their workflows, strengthen governance, and deliver measurable results.

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Everything you need to learn, build, connect, and grow with SmartSuite — from expert guidance and self-paced learning to community collaboration and continuous innovation.

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Collaborate with Builders and Innovators.
Join thousands of SmartSuite users to share ideas, learn best practices, and collaborate on creative solutions for real-world challenges.
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What’s New

See what shipped.

Every new feature, improvement and announcement, with the plans each one is available on.
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Latest updates
Mobile: Data Schema Widget
October 5, 2026
Managed Secrets
October 5, 2026
AI: Updated Supported Models
September 28, 2026

Explore Further

Learn how SmartSuite helps risk teams centralize risk identification, automate assessments, improve mitigation follow-through, and strengthen enterprise-wide visibility.

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About SmartSuite
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What Is Enterprise Risk Management (ERM)?
What is a Risk Register?
What Is Key Risk Indicator (KRI) Monitoring?
What is Risk Mitigation?
What is Risk Appetite?
What Is Incident and Issue Management on Campus?
What Is Risk Scoring and Prioritization?
What is Risk Assessment?

Getting Started with SmartSuite

Play Getting Started with SmartSuite, part 1: Navigation

Part 1: Navigation

Learn the SmartSuite layout: workspace, Solutions, Views, Records. See how to navigate, search, filter, and create items to get productive fast.

Play Getting Started with SmartSuite, part 2: Homepage

Part 2: Homepage

Understand the Homepage layout: sidebar, header, search, and activity. Pin favorites, review assignments, and launch Solutions with one click. Make it your daily command center.

Play Getting Started with SmartSuite, part 3: Views

Part 3: Views

See your data from every angle. Learn Grid, Kanban, Calendar, and more. Switch views, sort and filter, group records, and save personal or shared views for repeatable workflows.

Play Getting Started with SmartSuite, part 4: Field Types

Part 4: Field Types

Explore SmartSuite field types: text, number, date, select, user, files, links, formulas, lookups, and more. Learn when to use each to capture, calculate, relate, and display data clearly.

Play Getting Started with SmartSuite, part 5: Dashboards

Part 5: Dashboards

Your command center: one Dashboard to track goals, tasks, and dependencies. Mix charts with lists, watch trends over time, and click through to fix issues immediately.

Play Getting Started with SmartSuite, part 6: Automations

Part 6: Automations

Automations do the busywork. Set a trigger, choose actions—notify people, update fields, create records, send webhooks—and let SmartSuite run it whenever conditions are met.

Play Getting Started with SmartSuite, part 7: Permissions

Part 7: Permissions

Set permissions once, scale safely. Use solution roles, table permissions, and saved views with filters to expose only relevant records to each team or stakeholder group.

Play Getting Started with SmartSuite, part 8: SmartSuite AI

Part 8: SmartSuite AI

Prompt-driven automations. Provide instructions with placeholders for record fields; AI uses that context to produce exactly what you need, then the automation stores or sends it.

Resources to Strengthen Your Risk Program

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