Modernizing Operational Resilience & Physical Security
SmartSuite connects Business Impact Analysis, important business services, continuity plans, crisis response, and physical security operations into one unified resilience framework. Track incidents, run exercises, coordinate corrective actions, and safeguard people, facilities, and operations — all from a single, integrated platform.
One Platform for Operational Resilience & Physical Security
SmartSuite unifies critical resilience workflows — from BIAs and service mapping to crisis response and physical security operations. Build a connected program that protects people, facilities, and business operations while ensuring compliance with resilience standards.
Business Impact Analysis
Identify critical processes and dependencies.
Service Mapping
Connect important business services to assets, tech, people & third parties.
Crisis & Incident Response
Escalate events, coordinate actions, and track outcomes.
Physical Security Oversight
Manage risks, incidents, controls & safety tasks.
Operational Resilience & Business Continuity Suite Products
Core Capabilities of the Operational Resilience Suite
SmartSuite provides linked solutions for managing resilience and security across people, processes, and facilities.
Build operational resilience with connected planning, response, and recovery.
Unify business impact analysis, important business services, incident response, crisis management, and continuity planning in one workspace. SmartSuite links resilience activities to dependencies, risks, and remediation actions—providing end-to-end visibility, faster response, and confidence in your organization’s ability to withstand disruption.
Quantify the impact of disruptions, determine recovery objectives, and inform continuity strategies to strengthen organizational resilience.
Identify important services, map dependencies, owners, and impact tolerances to support resilience and regulatory needs.
Coordinate crisis response with clear roles, communications, decisions, tasks, and real-time situation reporting.
Maintain BCP/DR plans together—dependencies, runbooks, contacts, tests, and continuous improvement.
Manage site security, safety incidents, inspections, access requests, and corrective actions with auditable workflows.
Schedule resilience tests, capture results, track gaps, and manage remediation across continuity and DR programs.
Track vendor, supplier, and technology dependencies tied to critical services, including risk exposure and mitigation status.
Monitor readiness metrics, testing completion, incident trends, and outstanding actions with leadership and regulator-ready reporting.
Run Comprehensive Business Impact Analyses (BIA)
Understand critical processes, dependencies, tolerances, and impact scenarios.
Highlights:
- Impact scoring
- Dependency tracking
- Review workflows
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Map Important Business Services With Clarity
Link services to supporting processes, systems, suppliers, and facilities for complete resilience visibility.
Highlights:
- End-to-end service mapping
- Asset/tech linkage
- Risk context integration
See Operational Resilience in Action
Watch how SmartSuite helps organizations identify critical services, run BIAs, manage incidents, coordinate crisis response, and track physical security operations — all within a linked, audit-ready platform.
Coordinate Crisis & Incident Response in Real Time
Manage incidents from detection through recovery with workflows.
Highlights:
- Crisis escalation
- Task routing
- Communication logs
Strengthen Physical Security & Safety Programs
Track incidents, safety checks, guard/vendor activities, and remediation tasks across locations.
Highlights:
- Security incident logs
- Patrol/safety inspections
- Remediation tracking
Build a Continuous Resilience Program With Testing & Exercises
Plan tabletop exercises, simulate disruptions, document outcomes, and track corrective actions.
Highlights:
- Exercise planning
- Post-event analysis
- Improvement workflows
Built For Modern Operational Resilience Teams
SmartSuite delivers enterprise-grade operational resilience and business continuity management with consumer-grade usability. Choose the rollout path that fits your resilience program today—and expand as regulatory expectations, operational complexity, and disruption risks evolve.
Adopt a Single Capability
Begin with Business Impact Analysis (BIA), Incident & Crisis Management, or Continuity Plan Management—prove value quickly and expand from there.
Roll Out a Full Category
Enable Operational Resilience end-to-end—connecting important business services, dependencies, incidents, testing, and remediation in one coordinated framework.
Deploy the Entire Resilience Suite
Standardize resilience oversight with linked services, plans, exercises, and dashboards—delivering continuous readiness and confidence across the organization.
Explore Further
Dive deeper into business continuity and resilience best practices, and explore how SmartSuite simplifies preparedness and recovery across the enterprise.
Frequently Asked Questions
Answers to common questions about SmartSuite Operational Resilience.
SmartSuite brings together BIAs, business service mapping, continuity plans, and physical security incident workflows — ensuring teams can see operational dependencies and security risks in one integrated view.
Teams collaborate through shared records, automated routing, real-time updates, crisis playbooks, and centralized communication — ensuring rapid and consistent action.
Yes — SmartSuite’s intuitive, mobile-friendly UI simplifies daily reporting, safety checks, issue capture, and follow-up tasks for on-site teams.
Instead of separate systems for BIAs, continuity planning, incident management, security logs, and exercises — SmartSuite consolidates them into a single program management platform.
SmartSuite supports frameworks such as DORA, ISO 22301, OCC/FFIEC, and organizational continuity standards, offering audit trails, evidence tracking, and documented workflows.
See How SmartSuite Builds End-to-End Resilience
Experience how SmartSuite unifies BIA, continuity planning, crisis response, and physical security workflows into a single, linked resilience program.
What the research shows
Independent research on what operational disruption costs teams today, and what changes when the work lives in one system.
Source: Deloitte Luxembourg, DORA European Survey, 2026 edition: only 33% of surveyed financial institutions reach high maturity in resilience testing and third-party risk, versus over 60% in ICT risk and incident management (https://www.deloitte.com/lu/en/services/consulting/research/dora-compliance-maturity.html).
of surveyed institutions show high maturity in resilience testing and third-party risk
Centralized mapping of critical services, dependencies, systems, vendors and teams supports resilience analysis and readiness.
Source: SmartSuite customer story, HealthTech - Global, 2025: 2,000+ continuity and disaster recovery plans centralized in SmartSuite (https://www.smartsuite.com/customer-stories/case-study-76).
plans centralized for continuity and disaster recovery
Plan exercises, route tasks and capture evidence in one place rather than across separate spreadsheets.
Source: KPMG, Risk & Resilience Survey press release, 2025: 71% of surveyed U.S. C-suite leaders listed lack of an integrated view of risks among barriers to managing risk (https://kpmg.com/us/en/media/news/kpmg-risk-resilience-survey-2025.html).
cite lack of an integrated risk view as a barrier
Unified dashboards show risks, BIAs, testing status, incidents and continuity maturity across business units.
Source: European Supervisory Authorities, DORA dry run results press release, 17 Dec 2024: of the registers of information analyzed from almost 1,000 EU financial entities, 6.5% passed all data quality checks (https://www.eiopa.europa.eu/esas-dry-run-exercise-shows-goal-reporting-registers-information-under-digital-operational-2024-12-17_en).
of DORA dry-run registers passed all data quality checks
Centralized BIAs, documentation, testing results and action plans keep regulatory evidence in one place.
Key Benefits of the Operational Resilience Solution Suite
Operational Resilience requires more than continuity planning — it demands visibility into critical services, linked risk insights, coordinated response structures, and continuous readiness. SmartSuite unifies all resilience activities into one platform, strengthening organizational preparedness and accelerating recovery.
Critical Service Visibility, Dependency Mapping & Impact Insight
Centralize BIAs, critical service inventories, dependencies, controls, continuity plans, and incident records.
Map critical services to underlying processes, systems, facilities, vendors, data, and teams to understand full organizational exposure.
Monitor risk levels, testing status, vulnerabilities, impact ratings, and readiness metrics across the enterprise.
Provide executives, resilience teams, risk leaders, and IT with a shared understanding of organizational resilience posture.
Run simulations and stress-test scenarios to evaluate resilience under different failure conditions.
Connect controls, issues, incidents, and dependencies to critical services for full context during recovery and testing.
Workflow Efficiency, Testing Automation & Crisis Readiness
Plan tabletop exercises, send tasks automatically, track participant engagement, and record outcomes with full traceability.
Use templates for BIAs with automated review cycles, owner assignments, and reminders.
Automate escalations, notifications, communication paths, and decision workflows to accelerate crisis coordination.
Ensure plans stay current with automated review cycles, version control, and ownership tracking.
Log incidents, track actions, collaborate, and link findings to remediation tasks or updated plans.
Use the AI Assistant to draft BIA summaries, exercise reports, and incident reports for review.
Governance, Regulatory Alignment & Organizational Confidence
Support DORA, ISO 22301, and NIST alignment with auditable workflows.
Use role-based permissions, activity logs, approval flows, and audit trails to enforce compliance and protect sensitive data.
Maintain full histories of BIAs, tests, incidents, reviews, controls, and ownership changes.
Track how critical services rely on external vendors and suppliers to reduce downstream resilience risks.
Support departmental, regional, and enterprise-level resilience programs within one extensible platform.
Adapt BIA templates, testing workflows, dashboards, scoring models, and incident response plans without IT support.
Strengthen Organizational Resilience With Connected Workflows
SmartSuite eliminates fragmented tools for risk, continuity, and physical security. Automate assessments, streamline crisis workflows, and maintain visibility across resilience operations.
How the SmartSuite Platform Powers Resilience & Security
SmartSuite provides a unified platform to track dependencies, incidents, security risks, and corrective actions — enabling continuous resilience and safety.
Adapt resilience and security workflows without engineering support.
Automate incident routing, crisis escalation, review cycles, and notifications.
Generate incident summaries, exercise reports, improvement plans, and crisis briefings instantly.
Connect BIAs → services → incidents → controls → tasks → evidence.
Monitor resilience posture, incident trends, readiness, and physical security KPIs.
Ensure role-based access for sensitive security and resilience data with full audit trails.
Connect Resilience & Security Workflows
SmartSuite links BIA, critical services, continuity plans, incidents, and security logs into one operational view.
Streamline Crisis & Incident Management
Automated routing, communication, and escalation accelerate response times and improve consistency.
Gain Insight Into Organizational Readiness
Dashboards power decision-making with visibility into risk exposure, testing completion, incidents, and dependencies.
AI Assistant & Governance Strengthen Oversight
AI-native summaries + audit trails ensure consistent documentation, transparency, and compliance.
The SmartSuite Platform:
Powered by Eight Interconnected Frameworks
The SmartSuite Platform consists of eight interconnected frameworks that provide a foundation for designing, automating, analyzing, and governing connected workflows.
Platform
Security and Governance, Built for Enterprise Scale
SmartSuite provides fine-grained, role-based permissions that protect data without slowing innovation. Define access down to the record, field, or workflow level, enforce compliance with SSO, 2FA, and IP restrictions, and maintain a complete audit trail of every action. With SmartSuite, governance and agility work together — innovation moves fast, and your security moves with it.
Work Anytime, Anywhere, on Any Device
Stay connected and productive wherever you are. SmartSuite works across web, tablet, and mobile, so your team can manage projects, collaborate, and automate workflows in real time — whether in the office, remote, or on the go.
The Platform That Connects Continuity, Crisis & Security Operations
SmartSuite ties together BIAs, service mapping, security incidents, continuity plans, and crisis response — ensuring complete traceability and rapid decision-making.
Role-Based Capabilities for Resilience & Security Teams
SmartSuite supports every resilience and security stakeholder — from executives to facilities teams — with linked workflows, automated tasks, and unified visibility.
Business Continuity Manager
Maintains continuity plans, recovery procedures, contact trees, and incident coordination.
- Benefit Statement:
SmartSuite provides a connected, auditable platform for managing continuity documentation and exercises.
- Benefit Source:
Version-controlled plans, automated reminders, exercise logs.
How they use the Operational Resilience & Business Continuity suite
Plan maintenance
Updates continuity plans with version tracking.
Testing & audits
Documents recovery exercises and results.
Communication
Shares continuity updates across teams.
Chief Operating Officer
Ensures operational activities align with organizational risk tolerances and resilience goals.
- Benefit Statement:
SmartSuite enables COOs to monitor operational risks and verify that remediation actions are effective.
- Benefit Source:
Real-time dashboards, KRIs, linked issues, and operational risk views.
How they use the Enterprise Risk Management suite
Operational risk monitoring
Tracks risks affecting business operations, services, and processes.
Trend analysis
Reviews risk patterns and emerging operational exposures over time.
Issue oversight
Monitors remediation progress for risks impacting delivery and performance.
Chief Risk Officer
Oversees enterprise-wide risk management, ensuring risks are identified, assessed, and managed in alignment with strategic goals.
- Benefit Statement:
SmartSuite gives CROs unified visibility into risks, KRIs, trends, and mitigation progress.
- Benefit Source:
Heat maps, dashboards, linked records, automated scoring, and risk rollups.
How they use the Enterprise Risk Management suite
Enterprise risk oversight
Reviews enterprise-wide risk exposure, top risks, and mitigation status in real time.
Strategic exposure reports
Delivers executive and board reporting on risk posture and trends.
Mitigation governance
Ensures mitigation plans are owned, tracked, and executed on schedule.
Crisis Response Coordinator
Manages incident communications, task assignments, and response workflows.
- Benefit Statement:
SmartSuite gives coordinators real-time updates, assigned tasks, and documented actions across crisis events.
- Benefit Source:
Crisis playbooks, notifications, communication logs.
How they use the Operational Resilience & Business Continuity suite
Task routing
Assigns crisis response tasks.
Communication
Maintains centralized incident communications.
Tracking
Logs timeline updates and completion.
Director of Operational Resilience
Leads the resilience program: business impact analyses, important business service mapping, continuity plans, and crisis management.
- Benefit Statement:
SmartSuite structures and automates resilience workflows for continuous readiness.
- Benefit Source:
BIA forms, service mapping, crisis workflows, exercise logs, dashboards.
How they use the Operational Resilience & Business Continuity suite
BIA execution
Coordinates BIAs with stakeholders.
Crisis response
Oversees escalations and communication.
Exercise planning
Tracks preparedness across teams.
Director of Physical Security
Oversees facility security, access oversight, guard teams, and safety programs.
- Benefit Statement:
SmartSuite gives security leaders real-time visibility into physical security incidents, checks, and remediation activities.
- Benefit Source:
Security incident registers, checklists, patrol logs, remediation dashboards.
How they use the Operational Resilience & Business Continuity suite
Incident oversight
Monitors and prioritizes physical security events.
Safety programs
Tracks inspections and safety compliance across locations.
Vendor coordination
Manages guard vendor activities and performance.
Facilities Director
Ensures building readiness, safety compliance, and coordination during incidents or crises.
- Benefit Statement:
SmartSuite consolidates building operations, safety checks, and incident follow-up documentation.
- Benefit Source:
Task management, inspections, incident logs, dashboards.
How they use the Operational Resilience & Business Continuity suite
Safety inspections
Runs regular safety and facility checks.
Incident support
Provides updates and tasks during crises.
Remediation tracking
Ensures corrective actions are completed.
Security Analyst / Safety Officer
Handles incident logging, safety compliance checks, and documentation.
- Benefit Statement:
SmartSuite enables detailed incident capture and trend analysis with linked remediation tasks.
- Benefit Source:
Incident workflows, safety checklists, dashboards.
How they use the Operational Resilience & Business Continuity suite
Incident logging
Records and categorizes events.
Risk scoring
Evaluates severity & impact patterns.
Follow-Up
Coordinates remediation activities.
Built for Every Resilience & Security Role
Whether you’re a CRO, COO, physical security leader, facilities manager, or crisis coordinator, SmartSuite provides the tools and insights needed to maintain safety and operational continuity.
Flexible Pricing Designed for Every Organization
Whether you’re a growing team or a global enterprise, SmartSuite’s pricing adapts to how your business works.
Choose platform-wide access with user-based pricing or tailor licenses to your organization’s scale and structure with the Signature plan (per-solution pricing).
User-Based Pricing: Simplify Access Across Every Team
Our Team, Professional, and Enterprise plans make it easy to scale access across your organization. Each licensed user
can access all SmartSuite solutions — with predictable pricing that grows as you do.
- One per-user license for all SmartSuite solutions.
- Ideal for organizations connecting workflows across departments.
- Scalable across teams and business functions.
- Available in Team, Professional, and Enterprise plan tiers.
unified access.
- SmartSuite AI
- Min 3 Billable Users
- Unlimited Solutions
- 5,000 Records per Solution
- 50GB of File Storage
- 30 Days Recycle Bin
- SmartSuite AI
- Min 5 Billable Users
- Unlimited Solutions
- 100,000 Records per Solution
- 100GB of File Storage
- 45 Days Recycle Bin
- Folders
- Gmail and Outlook Integrations
- Advanced Permissions
- SmartSuite AI
- Min 10 Billable Users
- Unlimited Solutions
- 400,000 Records per Solution
- 500GB of File Storage
- 60 Days Recycle Bin
- SSO
- SCIM User Provisioning
- SCIM-Synced User Groups
- Audit Logs
- IP Address Restrictions
- Data Loss Prevention (DLP)
- European Data Residency
- Premium Support
Signature Plan: Per-Solution Pricing for Enterprise Scale
For global organizations and regulated industries requiring complex governance or large-scale rollouts, SmartSuite offers the Signature plan (per-solution pricing). This plan allows enterprises to license specific SmartSuite Solutions — such as GRC, ITSM, or Procurement — for tens of thousands of users, tailored to their exact needs.
- Tailored Licensing — Structure licenses by department, region, or regulatory requirement.
- Purpose-Built for Scale — Designed for enterprises managing thousands of users.
- Customizable Agreements — Includes the ability to tailor terms and access levels to meet unique business needs.
- Enterprise Confidence — Built for large financial institutions, insurers, and global enterprises who require high-performance
and governance.
- Audit Management
- Issues Management
- Operational Resilience
- Business Impact Analysis (BIA)
- Incident Management
- Crisis Management
- Enterprise Risk Management
- Third-Party Risk
- Vendor Portal
- Cyber Threat Management
- RCSA (Risk & Control Self-Assessment)
- Issues Management
- Business Structure
- Contract Management
- Policy Management
- Regulatory Change Management
- SOC 2 Compliance
- CRI Profile Compliance
- Control Framework & Regulatory Libraries
- Compliance Assessments & Testing
- ESG & Sustainability Management
Compare Our Pricing Models
Frequently Asked Questions
Answers to common questions about SmartSuite’s pricing models, plan options, and onboarding programs.
SmartSuite has three per-seat plans and one per-solution plan. Team ($15 per seat per month billed annually, minimum 3 users) and Professional ($32 per seat per month billed annually, minimum 5) are self-serve. Enterprise is custom priced and adds SSO, SCIM, audit logs, data residency and a Customer Success Manager. Signature licenses specific solutions, such as GRC or ITSM, for large user populations and is priced per solution.
Signature is priced per solution rather than per user, so an organization can roll a solution out to hundreds or thousands of people without per-seat cost. It pairs the Enterprise platform with governance and support arrangements agreed for your deployment. Terms, minimums and support levels are set in your contract.
Yes, by plan. Team includes 5,000 records per Solution, 50 GB of attachment storage per Solution and 25,000 automation runs and API calls per month. Professional includes 100,000 records, 100 GB and 100,000 runs and calls. Enterprise includes 400,000 records, 500 GB and 500,000 runs and calls. Solutions are unlimited on every plan, and reaching a limit never stops your Solutions from working.
Every plan includes the Help Center, real-time chat, onboarding guides, daily office hours, live monthly training and certifications, bi-weekly getting-started workshops, SmartSuite Academy and the user community. Enterprise adds a named Customer Success Manager and Professional Services, and Premium Support is available as an Enterprise add-on.
Yes. Enterprise is custom priced, with payment by invoice available for plans that meet a minimum fee, and Signature prices a whole solution rather than each user. Both are shaped around your user population, security review and support requirements.
Contact sales or schedule a demo. A member of the team will walk through your requirements and put together an Enterprise or Signature proposal.
Flexible Pricing for Resilience Teams of All Sizes
SmartSuite offers both per-user and per-solution pricing to fit your organization’s size, structure, and regulatory complexity. Work with our team to design the plan that aligns with your needs today — and scales with you tomorrow.
Featured Resources
Videos and customer stories on operational resilience, business impact analysis, and continuity programs.
See Operational Resilience in Action
Watch how SmartSuite helps organizations identify critical services, run BIAs, manage incidents, coordinate crisis response, and track physical security operations — all within a connected, audit-ready platform.
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SmartSuite Resources
Everything you need to learn, build, connect, and grow with SmartSuite — from expert guidance and self-paced learning to community collaboration and continuous innovation.
Resources to Help You Strengthen Continuity and Recovery
Explore guides, templates, case studies, and webinars on crisis management, resilience planning, continuity programs, and physical security operations.