Crisis Management
Coordinate and manage crises across your organization — with executive-level workflows, real-time visibility, and structured response across teams.
Product Overview
Coordinate Executive Response During Critical Events
Crisis Management is the process of coordinating organizational response to high-impact events that threaten operations, reputation, or financial stability. SmartSuite’s Crisis Management software provides a structured, scalable system to manage crises across your organization — enabling coordinated, executive-level response and decision-making.
SmartSuite enables organizations to define crisis scenarios, establish response structures, and coordinate activities across leadership teams and departments. With a centralized system of record, teams can manage crisis events, track decisions, and coordinate actions in a way that is repeatable, auditable, and defensible.
The product supports a wide range of crisis scenarios, including cyber incidents, operational disruptions, regulatory events, and reputational crises — all managed through structured workflows and centralized visibility.
SmartSuite delivers real-time visibility into crisis status and response activities, enabling leadership teams to monitor impact, coordinate actions, and make informed decisions under pressure. This improves response effectiveness and reduces the impact of disruptions.
As part of SmartSuite’s connected GRC architecture, Crisis Management extends beyond isolated response coordination.
Crisis insights are continuously informed by:
- Incident management and operational events
- Operational resilience and continuity planning
- Enterprise and operational risk assessments
- Third-party risk and vendor disruptions
- Issues and remediation activities
This ensures that crisis response is part of a connected, continuously evolving system of resilience and governance.
The product supports a wide range of crisis management use cases, including:
- Executive crisis coordination and communication
- Incident escalation and crisis response activation
- Business disruption and continuity coordination
- Regulatory and reputational crisis management
The result is a Crisis Management program that is:
- Structured and defensible for regulators and stakeholders
- Coordinated and effective across leadership and operational teams
- Transparent and actionable for executive decision-making
What is Crisis Management?
Crisis Management is the process of coordinating executive-level response to high-impact events that threaten operations, reputation, or financial stability. It enables organizations to manage decision-making, communication, and response activities across leadership and operational teams.
Core Capabilities
SmartSuite’s Crisis Management product provides the capabilities required to coordinate crisis response at scale — combining structured workflows, communication, and real-time visibility in a unified platform. Each capability integrates with other SmartSuite products, ensuring alignment across risk, incident, and resilience workflows.
Crisis Event Management
Capture and manage crisis events with structured workflows and centralized coordination.
Executive Response Coordination
Coordinate actions across leadership teams with clear roles, responsibilities, and decision tracking.
Crisis Playbooks & Procedures
Define and execute response playbooks for different crisis scenarios.
Escalation & Notification Management
Trigger alerts, escalations, and communications based on severity and predefined rules.
Real-Time Status Tracking
Monitor crisis impact, response activities, and progress through centralized dashboards.
Decision & Action Tracking
Track decisions, actions, and outcomes to ensure accountability and auditability.
Cross-Product Integration
Link crises to incidents, risks, issues, vendors, and resilience workflows.
Workflow Automation
Automate response coordination, approvals, and communication workflows.
Role-Based Access Control
Ensure secure access to crisis data and workflows across teams and leadership.
The Crisis Lifecycle
SmartSuite supports the full crisis lifecycle — from detection through resolution — with connected workflows and real-time visibility.
Detect & Escalate
Identify incidents that require escalation to crisis-level response.
Activate Crisis Response
Initiate crisis workflows and engage leadership teams.
Coordinate Actions
Manage response activities, communications, and decision-making across teams.
Monitor & Adapt
Track evolving conditions and adjust response strategies in real time.
Resolve & Review
Close crisis events and conduct post-event analysis to improve future response.
Connected Risk Ecosystem
SmartSuite products operate as part of a unified GRC platform — ensuring crisis management is continuously connected to risk, incident, and resilience workflows.The Crisis Management product integrates seamlessly with related products to provide a complete view of crisis response and organizational impact.
Capture and resolve incidents with structured workflows, real-time visibility, and integrated response across risk, compliance, and operations.
Centralize enterprise risk management with real-time visibility, standardized assessments, and connected workflows that align risk, controls, and mitigation across your organization.
Standardize vendor due diligence, centralize assessments, and monitor ongoing risk exposure to ensure supplier reliability and compliance.
Centralize creation, approval, and publication of policies with full lifecycle tracking and attestations, ensuring they remain current, accessible, and auditable.
Who This Product Is For
The Crisis Management product supports stakeholders across leadership, risk, operations, and compliance — enabling coordinated, executive-level response to critical events.
Frequently Asked Questions
Answers to common questions about SmartSuite’s pricing models, plan options, and onboarding programs.
Crisis management is the process of coordinating response efforts during high-impact events that threaten an organization’s operations, reputation, or stakeholders. These events can include cyber incidents, operational disruptions, regulatory actions, or public relations crises. Unlike routine incidents, crises require rapid decision-making, cross-functional coordination, and executive oversight. SmartSuite provides a centralized platform to manage crisis events, coordinate response activities, and maintain real-time visibility. By structuring response workflows and connecting data across teams, organizations can act quickly and decisively. The result is reduced impact, improved coordination, and stronger organizational resilience.
SmartSuite enables organizations to bring together stakeholders from IT, security, legal, communications, and executive leadership within a single platform. Each team can access relevant information, update status, and coordinate actions in real time. Structured workflows ensure that responsibilities are clearly defined and tracked. This eliminates confusion and ensures alignment during critical moments. By centralizing communication and coordination, SmartSuite improves efficiency under pressure. The result is a more organized and effective crisis response.
Crisis events can be triggered manually or automatically from related workflows such as incidents, alerts, or regulatory inquiries. SmartSuite allows organizations to define criteria for escalating an issue into a crisis. Once initiated, a crisis record is created with associated tasks, teams, and workflows. This ensures that response efforts are structured from the start. By linking crises to underlying events, SmartSuite provides full context for decision-making. The result is faster and more informed crisis initiation.
SmartSuite provides dashboards and centralized views that display the status of all activities, tasks, and updates related to a crisis. Leadership can monitor progress, identify bottlenecks, and make informed decisions in real time. By aggregating data from multiple sources, SmartSuite ensures that information is accurate and up to date. This eliminates reliance on fragmented communication channels. The result is improved situational awareness and faster decision-making.
SmartSuite enables organizations to define communication workflows, escalation paths, and notification rules for crisis scenarios. Teams can ensure that the right stakeholders are informed at the right time. By structuring communication, SmartSuite reduces confusion and ensures consistent messaging. Escalations can be triggered automatically based on severity or progress. This ensures that critical issues receive appropriate attention. The result is more effective and controlled communication during crises.
SmartSuite connects crisis management with business continuity and resilience workflows, ensuring alignment across preparedness and response activities. Data from BIAs and continuity plans can be used to guide response efforts. This ensures that actions taken during a crisis are aligned with recovery priorities. By integrating these processes, SmartSuite eliminates silos and improves coordination. The result is a more cohesive and effective resilience program.
Yes. SmartSuite is designed to support organizations with complex operations, multiple teams, and global presence. It provides scalable workflows, role-based access, and centralized visibility to ensure consistency. Organizations can manage crises across regions while maintaining coordination. This ensures that response efforts remain effective even in large-scale events. The result is an enterprise-ready crisis management solution.
SmartSuite improves resilience by enabling organizations to respond quickly, coordinate effectively, and maintain visibility during crises. By structuring workflows and centralizing data, teams can act decisively and reduce delays. Real-time insights allow organizations to adapt as situations evolve. Over time, organizations can learn from past events and improve response strategies. This leads to stronger preparedness and reduced impact. The result is a more resilient and capable organization..
Lead with Confidence During Critical Events
SmartSuite delivers a complete GRC suite that connects crisis response with risk, incident, and resilience workflows.