Crisis Management
Manage control frameworks and mappings across ISO, NIST, PCI, and more — enabling a unified test-once, comply-many approach to compliance.
Solution Overview
The Crisis Management solution provides a centralized, structured environment for organizations to plan, coordinate, and manage enterprise-wide response during high-impact crises.
SmartSuite enables leadership teams to activate response playbooks, assign responsibilities, and maintain clear communication throughout the event.
Integrated logging and audit features ensure every action, decision, and communication is tracked for accountability and post-crisis analysis.
The solution supports frameworks such as ISO 22301, NIST SP 800-34, and FEMA ICS, providing a robust foundation for both business and IT crisis management programs.
Core Capabilities
SmartSuite’s Crisis Management solution ensures coordinated response and communication during enterprise-wide crises through structured workflows and clear accountability.
Crisis Playbook Activation
Launch pre-defined playbooks for various crisis scenarios (e.g., cyber breach, natural disaster, supply chain disruption).
Task & Responsibility Tracking
Assign and monitor response actions with due dates and owners.
Incident & Impact Logging
Record key details, decisions, and situation updates as the crisis unfolds.
Communication Management
Document communications with executives, employees, vendors, and regulators.
Command Center Dashboard
Monitor overall response status, progress, and outstanding actions.
Audit Trail & Lessons Learned
Capture all activities and post-crisis observations for future improvement.
Integration with Resilience Plans
Link crisis actions to business continuity and recovery workflows.
The Crisis Response Lifecycle
SmartSuite supports the full lifecycle of crisis response — ensuring organizations can manage communication, response, and recovery efficiently and transparently.
Activate Playbook
Identify the crisis type and launch the relevant response workflow.
Assess & Prioritize
Evaluate impact, determine scope, and set response priorities.
Communicate & Coordinate
Engage stakeholders and track communications in real time.
Execute & Monitor
Track task completion and escalation using the Crisis Dashboard.
Recover & Review
Conduct post-crisis reviews and document lessons learned.
Who Uses This Solution
The Crisis Management solution supports leadership, communications, and operations teams responsible for coordinated crisis response and recovery.
Coordinates overall crisis management and recovery activities.
Manages stakeholder updates and press communications.
Executes recovery tasks and manages resource allocation.
Maintains continuity plans, recovery procedures, contact trees, and incident coordination.
Provides oversight and approves critical decisions during response efforts.
Connected GRC Ecosystem
The Crisis Management solution integrates tightly with SmartSuite’s GRC platform to ensure that every crisis response is connected to risk data, continuity plans, and incident records.
Modernizing Governance, Risk, and Compliance
Modernize how you manage governance, risk, and compliance with SmartSuite — a unified platform built for today’s connected enterprise.
Artificial Intelligence
SmartSuite's AI generates insights, summarizes complex results, and predicts risks within existing workflows to support proactive decisions.
AI Situation Summaries
Automatically compile crisis updates, incident details, and team responses into clear summaries for executives and response teams — reducing the noise during high-velocity events.
AI Impact & Risk Interpretation
Analyze crisis data, dependencies, and affected services to highlight potential downstream risks or escalation paths that responders need to consider.
AI Communication Drafting
Generate draft internal or external communications (status updates, stakeholder briefs, regulatory notices) based on current crisis records and activity logs.
Automations
Use SmartSuite's no-code engine to eliminate repetitive tasks and ensure accountability across risk operations.
Crisis Playbook Activation
Automatically launch preconfigured crisis playbooks when a major incident is logged or escalated, assigning responsibilities and initiating workflows instantly.
Automated Stakeholder Notifications
Send automated alerts and status updates to executives, response teams, customers, or regulators based on severity and crisis type.
Response Task Routing & Escalation
Route action items to the appropriate teams and escalate overdue tasks to leadership, ensuring no response step is missed.
Integrations
Integrate with the tools your teams use every day. Keep controls, incidents, and risk data in sync through prebuilt connectors and open APIs.
Communication & Alerting Systems
Integrate with Slack, Microsoft Teams, SMS gateways, email providers, and paging/alerting tools such as PagerDuty to execute rapid multi-channel notifications.
Incident & Monitoring Platforms
Connect with tools like ServiceNow, Splunk, Datadog, and SIEM platforms to ingest incident data or triggers that activate crisis response workflows.
Document & Evidence Storage
Store crisis logs, communications, reports, and regulatory evidence in systems like SharePoint, Box, Google Drive, or OneDrive for post-crisis review and audit readiness.
Frequently Asked Questions
Answers to common questions about SmartSuite’s pricing models, plan options, and onboarding programs.
Yes — playbooks can be launched manually or automatically when critical incidents or thresholds are met.
Yes — communications can be logged, tracked, and linked to specific crisis events.
Yes — all activities, lessons learned, and improvement actions can be documented and stored for audits.
Yes — SmartSuite connects with Teams, Slack, PagerDuty, and other tools for alerts and collaboration.
Discover the Power of Connected GRC
Break down silos, improve collaboration, and streamline compliance. SmartSuite helps GRC teams achieve more — with integrated data, automation, and a shared source of truth across the organization.