Crisis Management
Coordinate enterprise response during major crises and disruptions using structured playbooks, communication logs, and real-time task tracking — ensuring effective leadership and organizational control.
Solution Overview
The Crisis Management solution provides a centralized, structured environment for organizations to plan, coordinate, and manage enterprise-wide response during high-impact crises.
SmartSuite enables leadership teams to activate response playbooks, assign responsibilities, and maintain clear communication throughout the event.
Integrated logging and audit features ensure every action, decision, and communication is tracked for accountability and post-crisis analysis.
The solution supports frameworks such as ISO 22301, NIST SP 800-34, and FEMA ICS, providing a robust foundation for both business and IT crisis management programs.
Core Capabilities
SmartSuite’s Crisis Management solution ensures coordinated response and communication during enterprise-wide crises through structured workflows and clear accountability.
Crisis Playbook Activation
Launch pre-defined playbooks for various crisis scenarios (e.g., cyber breach, natural disaster, supply chain disruption).
Task & Responsibility Tracking
Assign and monitor response actions with due dates and owners.
Incident & Impact Logging
Record key details, decisions, and situation updates as the crisis unfolds.
Communication Management
Document communications with executives, employees, vendors, and regulators.
Command Center Dashboard
Monitor overall response status, progress, and outstanding actions.
Audit Trail & Lessons Learned
Capture all activities and post-crisis observations for future improvement.
Integration with Resilience Plans
Link crisis actions to business continuity and recovery workflows.
The Crisis Response Lifecycle
SmartSuite supports the full lifecycle of crisis response — ensuring organizations can manage communication, response, and recovery efficiently and transparently.
Activate Playbook
Identify the crisis type and launch the relevant response workflow.
Assess & Prioritize
Evaluate impact, determine scope, and set response priorities.
Communicate & Coordinate
Engage stakeholders and track communications in real time.
Execute & Monitor
Track task completion and escalation using the Crisis Dashboard.
Recover & Review
Conduct post-crisis reviews and document lessons learned.
Who Uses This Solution
The Crisis Management solution supports leadership, communications, and operations teams responsible for coordinated crisis response and recovery.
Coordinates overall crisis management and recovery activities.
Executes recovery tasks and manages resource allocation.
Oversees the BIA process and validates recovery objectives.
Provides oversight and approves critical decisions during response efforts.
Connected GRC Ecosystem
SmartSuite solutions form a unified GRC architecture. ERM connects with related solutions to synchronize data, workflows, and reporting.
Artificial Intelligence
SmartSuite's AI generates insights, summarizes complex results, and predicts risks within existing workflows to support proactive decisions.
Detect patterns across registers, incidents, and control failures; generate mitigation recommendations.
Automations
Use SmartSuite's no-code engine to eliminate repetitive tasks and ensure accountability across risk operations.
Detect patterns across registers, incidents, and control failures; generate mitigation recommendations.
Integrations
Integrate with the tools your teams use every day. Keep controls, incidents, and risk data in sync through prebuilt connectors and open APIs.
Detect patterns across registers, incidents, and control failures; generate mitigation recommendations.
Frequently Asked Questions
Answers to common questions about SmartSuite’s pricing models, plan options, and onboarding programs.
SmartSuite offers four plan types: Team, Pro, Enterprise, and Signature.
- Team, Pro, and Enterprise Plans use a per-user pricing model with feature and usage limits designed to scale as your organization grows.
- Signature Plan provides per-solution pricing for enterprises that need to license specific SmartSuite Solutions — such as GRC, ITSM, or Procurement — for large user populations with advanced governance and support requirements.
You can start by filling out the partner program registration form here.
By signing up to the Service Provider Partner Program you agree to our terms and conditions.
There is no cost. However, there are additional eligibility requirements to join.
First, you must be a customer of SmartSuite to be eligible to participate in the Service Provider Partner program. We believe it is important for all of our partners to be active SmartSuite users (minimum 5 active account members). It’s difficult to recommend a SaaS product that you do not see value in using yourself!
Additionally, you must have 15+ employees and $1.5M in annual revenue to join our network of solution partners.
You will be able to work leads through your sales process to a closed-won or closed-lost state.
You will be able to work leads through your sales process to a closed-won or closed-lost state.
Discover the Power of Connected GRC
Break down silos, improve collaboration, and streamline compliance. SmartSuite helps GRC teams achieve more — with integrated data, automation, and a shared source of truth across the organization.