Issues Management
Log findings, assign ownership, manage remediation plans, and verify resolution to maintain continuous risk oversight.
Solution Overview
The Issues Management solution provides a centralized system for capturing, tracking, and resolving issues identified across audits, assessments, incidents, compliance reviews, and more.
SmartSuite ensures accountability by assigning ownership, automating task reminders, and maintaining full traceability from identification to closure.
Linked workflows tie each issue to its originating source (such as a risk, control, or incident) ensuring that corrective actions are prioritized and verifiable.
The solution supports industry frameworks such as COSO, ISO 31000, and the CRI Profile, enabling consistent documentation and evidence retention across the entire GRC program.
Core Capabilities
SmartSuite’s Issues Management solution gives organizations a structured, automated process for tracking corrective actions and verifying resolution across all business units.
Issue Register
Centralize all identified issues across sources including audits, risk assessments, or incidents.
Ownership & Assignment
Designate responsible owners, reviewers, and approvers.
Workflow Automation
Automate escalations and notifications including reminders for overdue items.
Remediation Planning
Track corrective actions with linked tasks and evidence uploads.
Status Monitoring
Visualize issue progress through dashboards and timeline views.
Root Cause Analysis
Document the underlying causes of issues and map corrective actions to prevent recurrence.
Audit Trail & Evidence Retention
Maintain complete histories of issues including status changes, communications, and approvals.
The Issue Lifecycle
SmartSuite manages the full lifecycle of an issue — from identification through verification — ensuring visibility, accountability, and closure validation.
Identify
Capture findings from any source including audits, assessments, or incidents.
Assign
Designate an owner and set due dates with automated notifications.
Remediate
Implement corrective actions and attach supporting evidence.
Review
Supervisors validate remediation and effectiveness.
Close & Report
Document closure with a sign-off and generate summary reports.
Who Uses This Solution
The Issues Management solution serves risk, audit, and compliance teams that need a structured approach to managing findings and corrective actions across the organization.
Links assessment outcomes to enterprise risks.
Ensures policies align with regulatory frameworks and internal controls.
Verifies version control and policy attestations for audit evidence.
Owns issues within their business unit and manages responses.
Monitors overall issue closure rates and themes.
Connected GRC Ecosystem
SmartSuite solutions form a unified GRC architecture. ERM connects with related solutions to synchronize data, workflows, and reporting.
Artificial Intelligence
SmartSuite's AI generates insights, summarizes complex results, and predicts risks within existing workflows to support proactive decisions.
Detect patterns across registers, incidents, and control failures; generate mitigation recommendations.
Automations
Use SmartSuite's no-code engine to eliminate repetitive tasks and ensure accountability across risk operations.
Detect patterns across registers, incidents, and control failures; generate mitigation recommendations.
Integrations
Integrate with the tools your teams use every day. Keep controls, incidents, and risk data in sync through prebuilt connectors and open APIs.
Detect patterns across registers, incidents, and control failures; generate mitigation recommendations.
Frequently Asked Questions
Answers to common questions about SmartSuite’s pricing models, plan options, and onboarding programs.
SmartSuite offers four plan types: Team, Pro, Enterprise, and Signature.
- Team, Pro, and Enterprise Plans use a per-user pricing model with feature and usage limits designed to scale as your organization grows.
- Signature Plan provides per-solution pricing for enterprises that need to license specific SmartSuite Solutions — such as GRC, ITSM, or Procurement — for large user populations with advanced governance and support requirements.
You can start by filling out the partner program registration form here.
By signing up to the Service Provider Partner Program you agree to our terms and conditions.
There is no cost. However, there are additional eligibility requirements to join.
First, you must be a customer of SmartSuite to be eligible to participate in the Service Provider Partner program. We believe it is important for all of our partners to be active SmartSuite users (minimum 5 active account members). It’s difficult to recommend a SaaS product that you do not see value in using yourself!
Additionally, you must have 15+ employees and $1.5M in annual revenue to join our network of solution partners.
You will be able to work leads through your sales process to a closed-won or closed-lost state.
You will be able to work leads through your sales process to a closed-won or closed-lost state.
Discover the Power of Connected GRC
Break down silos, improve collaboration, and streamline compliance. SmartSuite helps GRC teams achieve more — with integrated data, automation, and a shared source of truth across the organization.