Operational Resilience
Define critical services, map dependencies, and validate recovery strategies to ensure business continuity, regulatory alignment, and organizational resilience.
Solution Overview
The Operational Resilience solution helps organizations identify and protect critical services, map internal and external dependencies, and maintain continuity during disruptions.
SmartSuite provides a structured framework for assessing impact tolerance, defining recovery objectives, and testing response strategies — ensuring compliance with evolving regulatory expectations such as DORA, FFIEC, and FCA/PRA Operational Resilience guidelines.
Integrated dashboards and workflows connect resilience planning with incident response and business continuity programs to deliver end-to-end visibility of readiness and recovery capabilities.
Core Capabilities
SmartSuite’s Operational Resilience solution unifies incident management, continuity, and testing processes to help organizations anticipate, withstand, respond to, and recover from disruptions.
Critical Service Identification
Define essential business services then connect related people, processes, and technology.
Dependency Mapping
Visualize internal and third-party dependencies for each critical service.
Impact Tolerance & RTO/RPO Definition
Establish quantitative recovery objectives for operations and IT systems.
Scenario Testing & Exercises
Plan and execute resilience tests to validate response and recovery capabilities.
Incident Integration
Link live incidents to resilience plans and record lessons learned.
Dashboards & Analytics
Monitor readiness scores, test results, and service health in real time.
Regulatory Alignment
Track compliance with operational resilience regulations and industry standards.
The Resilience Lifecycle
SmartSuite supports the complete operational resilience lifecycle — from identifying critical services to continuous testing and improvement of response plans.
Identify & Prioritize
Define critical services and dependencies.
Assess & Set Tolerances
Determine impact tolerance and recovery targets.
Plan & Implement
Develop resilience strategies and response plans.
Test & Validate
Run scenario tests to capture and verify results.
Monitor & Improve
Review performance and update plans continuously.
Who Uses This Solution
The Operational Resilience solution supports risk, business continuity, and operations leaders responsible for ensuring service stability and regulatory compliance.
Oversees critical service continuity and enterprise-wide operational resilience.
Aligns RCSA outputs with process-level risk registers.
Oversees the BIA process and validates recovery objectives.
Ensures policies align with regulatory frameworks and internal controls.
Provides oversight and approves critical decisions during response efforts.
Connected GRC Ecosystem
SmartSuite solutions form a unified GRC architecture. ERM connects with related solutions to synchronize data, workflows, and reporting.
Artificial Intelligence
SmartSuite's AI generates insights, summarizes complex results, and predicts risks within existing workflows to support proactive decisions.
Detect patterns across registers, incidents, and control failures; generate mitigation recommendations.
Automations
Use SmartSuite's no-code engine to eliminate repetitive tasks and ensure accountability across risk operations.
Detect patterns across registers, incidents, and control failures; generate mitigation recommendations.
Integrations
Integrate with the tools your teams use every day. Keep controls, incidents, and risk data in sync through prebuilt connectors and open APIs.
Detect patterns across registers, incidents, and control failures; generate mitigation recommendations.
Frequently Asked Questions
Answers to common questions about SmartSuite’s pricing models, plan options, and onboarding programs.
SmartSuite offers four plan types: Team, Pro, Enterprise, and Signature.
- Team, Pro, and Enterprise Plans use a per-user pricing model with feature and usage limits designed to scale as your organization grows.
- Signature Plan provides per-solution pricing for enterprises that need to license specific SmartSuite Solutions — such as GRC, ITSM, or Procurement — for large user populations with advanced governance and support requirements.
You can start by filling out the partner program registration form here.
By signing up to the Service Provider Partner Program you agree to our terms and conditions.
There is no cost. However, there are additional eligibility requirements to join.
First, you must be a customer of SmartSuite to be eligible to participate in the Service Provider Partner program. We believe it is important for all of our partners to be active SmartSuite users (minimum 5 active account members). It’s difficult to recommend a SaaS product that you do not see value in using yourself!
Additionally, you must have 15+ employees and $1.5M in annual revenue to join our network of solution partners.
You will be able to work leads through your sales process to a closed-won or closed-lost state.
You will be able to work leads through your sales process to a closed-won or closed-lost state.
Discover the Power of Connected GRC
Break down silos, improve collaboration, and streamline compliance. SmartSuite helps GRC teams achieve more — with integrated data, automation, and a shared source of truth across the organization.