Operational Resilience
Define critical services, map dependencies, and validate recovery strategies to ensure business continuity, regulatory alignment, and organizational resilience.
Solution Overview
The Operational Resilience solution helps organizations identify and protect critical services, map internal and external dependencies, and maintain continuity during disruptions.
SmartSuite provides a structured framework for assessing impact tolerance, defining recovery objectives, and testing response strategies — ensuring compliance with evolving regulatory expectations such as DORA, FFIEC, and FCA/PRA Operational Resilience guidelines.
Integrated dashboards and workflows connect resilience planning with incident response and business continuity programs to deliver end-to-end visibility of readiness and recovery capabilities.
Core Capabilities
SmartSuite’s Operational Resilience solution unifies incident management, continuity, and testing processes to help organizations anticipate, withstand, respond to, and recover from disruptions.
Critical Service Identification
Define essential business services then connect related people, processes, and technology.
Dependency Mapping
Visualize internal and third-party dependencies for each critical service.
Impact Tolerance & RTO/RPO Definition
Establish quantitative recovery objectives for operations and IT systems.
Scenario Testing & Exercises
Plan and execute resilience tests to validate response and recovery capabilities.
Incident Integration
Link live incidents to resilience plans and record lessons learned.
Dashboards & Analytics
Monitor readiness scores, test results, and service health in real time.
Regulatory Alignment
Track compliance with operational resilience regulations and industry standards.
The Resilience Lifecycle
SmartSuite supports the complete operational resilience lifecycle — from identifying critical services to continuous testing and improvement of response plans.
Identify & Prioritize
Define critical services and dependencies.
Assess & Set Tolerances
Determine impact tolerance and recovery targets.
Plan & Implement
Develop resilience strategies and response plans.
Test & Validate
Run scenario tests to capture and verify results.
Monitor & Improve
Review performance and update plans continuously.
Who Uses This Solution
The Operational Resilience solution supports risk, business continuity, and operations leaders responsible for ensuring service stability and regulatory compliance.
Oversees critical service continuity and enterprise-wide operational resilience.
Aligns RCSA outputs with process-level risk registers.
Maintains continuity plans, recovery procedures, contact trees, and incident coordination.
Ensures policies align with regulatory frameworks and internal controls.
Provides oversight and approves critical decisions during response efforts.
Connected GRC Ecosystem
The Operational Resilience solution integrates seamlessly with SmartSuite’s broader GRC platform — ensuring continuity planning, risk management, and incident response operate from a shared, centralized data foundation.
Modernizing Governance, Risk, and Compliance
Modernize how you manage governance, risk, and compliance with SmartSuite — a unified platform built for today’s connected enterprise.
Artificial Intelligence
SmartSuite's AI generates insights, summarizes complex results, and predicts risks within existing workflows to support proactive decisions.
AI Service Resilience Summaries
Automatically summarize the resilience posture of critical services — combining dependency mapping, impact data, and testing results into clear insights for executives and resilience teams.
AI Dependency Risk Detection
Identify vulnerabilities or high-risk dependencies across people, processes, vendors, and systems. Detect hidden single points of failure or weak service chains.
Predictive Disruption Modeling
Use historical incidents, process metrics, and operational data to forecast where disruptions are most likely to occur — enabling proactive mitigation planning.
Automations
Use SmartSuite's no-code engine to eliminate repetitive tasks and ensure accountability across risk operations.
Scenario Testing Automation
Schedule and launch tabletop, simulation, or full-scale resilience tests with automated task assignment, reminders, and result capture.
Impact Tolerance Monitoring & Alerts
Track RTO/RPO and impact tolerance thresholds. Trigger alerts when a service approaches or breaches its tolerance limits.
Response & Recovery Workflow Routing
When a disruption or incident occurs, automatically activate the relevant recovery plan, assign tasks, escalate delays, and track progress in real time.
Integrations
Integrate with the tools your teams use every day. Keep controls, incidents, and risk data in sync through prebuilt connectors and open APIs.
Incident & Monitoring Platforms
Integrate with tools like ServiceNow, Splunk, PagerDuty, Datadog, or SIEM solutions to synchronize incident data and automatically trigger resilience workflows.
Business Continuity & Recovery Systems
Connect with continuity planning tools, CMDBs, and asset inventories to ensure accurate dependency data and recovery strategies.
Collaboration & Communication Tools
Use Microsoft Teams, Slack, SMS gateways, and email systems to coordinate cross-functional communication during resilience events.
Frequently Asked Questions
Answers to common questions about SmartSuite’s pricing models, plan options, and onboarding programs.
Yes — SmartSuite aligns with standards including DORA, FFIEC, FCA/PRA Operational Resilience, and ISO 22301.
Yes — SmartSuite maps services to business processes, risks, and third-party vendors.
Yes — recurring testing can be auto-generated with notifications and reminders.
Yes — reports and dashboards can be shared securely with external reviewers.
Discover the Power of Connected GRC
Break down silos, improve collaboration, and streamline compliance. SmartSuite helps GRC teams achieve more — with integrated data, automation, and a shared source of truth across the organization.