Guides

Guides

Thirty-two long-form, reviewed guides that take a discipline from first principles to a working program: governance, risk and compliance, IT service delivery, project and portfolio management, and business operations.

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What is GRC: governance, risk and compliance explained, with a maturity model

What GRC means, the frameworks that define it, who does what, the domains it covers and a five-stage maturity model.

26
min read ·
16
chapters · Reviewed
October 11, 2026
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How the guides are built

Every guide runs 5,000 to 7,000 words in 16 to 19 chapters, names its sources, carries two to four illustrations from the library and is reviewed every six months. Eight guides per discipline.

IT service delivery

Eight guides, from ITIL 4 service management to incident, change, the service catalog and request fulfillment.

Project and portfolio management

Eight guides: setting up a PMO, portfolio prioritization, intake and demand, stage gates, resource capacity planning, project risks and issues, status reporting, benefits realization.

Business operations

Eight guides: process documentation, OKRs and goal tracking, vendor and contract management, procurement, employee onboarding, workflow automation, quarterly business reviews, revenue operations.

Every diagram from the guides, free to use

Framework comparisons, process steps, maturity models and control maps for GRC, IT and project teams. Download as PNG or WebP, with a credit line.

SLA, OLA, underpinning contract – SmartSuite
What a CMDB connects – SmartSuite

Run the program you just read about

Risk registers, control libraries, vendor assessments and PMO boards, ready to use on day one.