Business Structure & Hierarchy
Model organizational structure, dependencies, and relationships to visualize resilience coverage, risk ownership, and overall enterprise risk posture.
Solution Overview
The Business Structure & Hierarchy solution allows organizations to model their enterprise structure — including business units, processes, systems, and dependencies — to better understand how risk and resilience are distributed across the organization.
By mapping internal hierarchies and external relationships, SmartSuite enables visibility into ownership, accountability, and coverage of key controls and risks.
The solution integrates directly with other Risk Management modules such as Enterprise Risk Management, Operational Risk, and Business Continuity, ensuring that every risk and dependency is tied to a specific entity, process, or owner.
Real-time visualizations show how business units, services, and supporting assets are interconnected — helping leadership identify concentration risks and resilience gaps before they impact operations.
Core Capabilities
SmartSuite’s Business Structure & Hierarchy solution gives organizations a clear, visual framework for managing relationships between people, processes, systems, and risks across the enterprise.
Organizational Modeling
Define entities, departments, and reporting hierarchies across your enterprise. Image: Org chart of departments with assigned owners.
Dependency Mapping
Connect critical services, systems, and processes to visualize interdependencies.
Risk Ownership Alignment
Assign ownership of risks, controls, and mitigation actions to the responsible entity.
Process-to-Risk Linkages
Map business processes directly to associated risks and controls.
Resilience Coverage Visualization
Highlight which business units or processes have incomplete risk or continuity coverage.
Dynamic Dashboards
View heatmaps showing risk concentration by department or entity.
Change Management & Updates
Automatically update ownership structures and dependencies as teams or systems evolve.
The Organizational Mapping Lifecycle
SmartSuite supports a continuous process for maintaining accurate business structure and dependency data — ensuring alignment between governance and real-world operations.
Define Entities & Ownership
Establish the organizational structure and assign responsible owners.
Map Processes & Dependencies
Link key processes, systems, and external partners.
Align Risks & Controls
Connect each entity to relevant risks, controls, and mitigations.
Analyze Coverage
dentify resilience gaps and concentration risks.
Report & Evolve
Generate reports and dashboards showing structure, ownership, and dependency health.
Who Uses This Solution
The Business Structure & Hierarchy solution supports leadership and operational teams responsible for risk ownership, organizational governance, and business continuity planning.
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Monitors overall compliance health through dashboards.
Oversees the BIA process and validates recovery objectives.
Aligns RCSA outputs with process-level risk registers.
Ensures policies align with regulatory frameworks and internal controls.
Provides input on process criticality and operational dependencies.
Connected GRC Ecosystem
SmartSuite solutions form a unified GRC architecture. ERM connects with related solutions to synchronize data, workflows, and reporting.
Artificial Intelligence
SmartSuite's AI generates insights, summarizes complex results, and predicts risks within existing workflows to support proactive decisions.
Detect patterns across registers, incidents, and control failures; generate mitigation recommendations.
Automations
Use SmartSuite's no-code engine to eliminate repetitive tasks and ensure accountability across risk operations.
Detect patterns across registers, incidents, and control failures; generate mitigation recommendations.
Integrations
Integrate with the tools your teams use every day. Keep controls, incidents, and risk data in sync through prebuilt connectors and open APIs.
Detect patterns across registers, incidents, and control failures; generate mitigation recommendations.
Frequently Asked Questions
Answers to common questions about SmartSuite’s pricing models, plan options, and onboarding programs.
SmartSuite offers four plan types: Team, Pro, Enterprise, and Signature.
- Team, Pro, and Enterprise Plans use a per-user pricing model with feature and usage limits designed to scale as your organization grows.
- Signature Plan provides per-solution pricing for enterprises that need to license specific SmartSuite Solutions — such as GRC, ITSM, or Procurement — for large user populations with advanced governance and support requirements.
You can start by filling out the partner program registration form here.
By signing up to the Service Provider Partner Program you agree to our terms and conditions.
There is no cost. However, there are additional eligibility requirements to join.
First, you must be a customer of SmartSuite to be eligible to participate in the Service Provider Partner program. We believe it is important for all of our partners to be active SmartSuite users (minimum 5 active account members). It’s difficult to recommend a SaaS product that you do not see value in using yourself!
Additionally, you must have 15+ employees and $1.5M in annual revenue to join our network of solution partners.
You will be able to work leads through your sales process to a closed-won or closed-lost state.
You will be able to work leads through your sales process to a closed-won or closed-lost state.
Discover the Power of Connected GRC
Break down silos, improve collaboration, and streamline compliance. SmartSuite helps GRC teams achieve more — with integrated data, automation, and a shared source of truth across the organization.