Modernizing IT Operations & Asset Management
SmartSuite helps IT teams manage assets, configurations, dependencies, and releases in one place. Track inventories, map infrastructure to business services, and coordinate changes and deployments — all with real-time visibility into risk and impact.
One Platform for Connected IT Operations & Asset Management
SmartSuite brings IT assets, configurations, releases, maintenance plans, outage calendars, and change workflows into one system. Improve reliability, simplify planning, and strengthen communication across IT and business teams.
IT Asset Inventory
Manage incidents, requests, and problems from a single workspace.
Configuration & Dependency Mapping
Plan, approve, and track changes with full visibility and risk control.
Release & Deployment Tracker
Maintain an accurate inventory of assets and relationships through a visual CMDB.
Maintenance, Outage & Change Calendar
Accelerate resolutions with AI-assisted workflows, service catalogs, and knowledge bases.
Solutions in the IT Operations & Asset Management Suite
SmartSuite provides the core building blocks IT teams need to manage infrastructure, assets, changes, outages, and releases.
Identify, assess, and mitigate risks across your organization.
Connect risk data across business units, IT systems, and vendors. Link risks to controls, tests, and corrective actions for real-time visibility into your risk posture.
Centralize IT Assets & Configuration Data
SmartSuite maintains a complete, accurate record of hardware, software, licenses, and configurations in one unified system. Eliminate spreadsheets and ensure every asset has clear ownership and lifecycle visibility.
Highlights:
- Structured asset profiles with ownership, warranty, lifecycle stage, and metadata.
- Linked hardware, software, licenses, contracts, and vendor details.
- Automated updates and reminders for renewals, refresh cycles, and compliance .requirements
Visualize Dependencies Across Systems & Services
Understand how applications, servers, networks, cloud services, and key infrastructure connect to business-critical functions. SmartSuite makes it easy to model dependencies and assess impact.
Highlights:
- Dependency mapping showing upstream/downstream relationships.
- Linked records connecting configuration items (CIs), services, and business functions.
- Impact analysis tools to identify risks during outages, changes, or maintenance.
See IT Operations & Asset Management in Action
Watch how SmartSuite helps IT teams manage inventories, dependencies, releases, changes, and outages — improving reliability, communication, and risk management.
Coordinate Releases & Deployments With Predictability
Plan releases, monitor version changes, and track rollouts across environments — all with structured workflows and clear communication.
Highlights:
- Release calendars with environment-specific scheduling.
- Version tracking and rollback plans integrated with deployment tasks.
- Approval workflows connecting DevOps, QA, Security, and IT Operations.
Manage Maintenance & Outages in a Shared Calendar
Schedule planned maintenance, upgrades, and outages in one shared view visible to all stakeholders, preventing collisions and unplanned impacts.
Highlights:
- Maintenance, outage, and change calendar with role-based access.
- Automated notifications for impacted teams and systems.
- Integrated change logs that link activities to assets, services, and releases.
Improve Reliability Through Structured Change & Risk Management
SmartSuite helps IT teams prevent service disruptions with structured change workflows, governance rules, and visible risk assessments before execution.
Highlights:
- SLA dashboards showing overdue, escalated, or high-priority requests.Real-time metrics on resolution times and SLA compliance
- Category-filtered reporting to identify service trends.
- Workload views for balancing staff capacity across service teams.
Built for Modern Risk Teams
SmartSuite brings enterprise-grade GRC capability with consumer-grade usability. Choose the path that fits your program today and expand seamlessly over time.
Adopt a Single Solution
Begin with ERM, Policy Management, or SOC 2 — prove value fast and grow from there.
Roll Out a Full Category
Enable Risk Management, Compliance Management, or Operational Resilience end‑to‑end.
Deploy the Entire GRC Suite
Standardize governance with shared controls, common evidence, and real‑time insights across the enterprise.
Explore Further
Dive deeper into IT operations, asset management, service reliability, and change governance.
Frequently Asked Questions
Answers to common questions about how SmartSuite improves IT operations, reliability, and coordination.
See How SmartSuite Unifies IT Operations
Experience how SmartSuite connects assets, configurations, releases, and maintenance plans into one integrated IT operations platform.
The Connected Value of SmartSuite IT Operations & Asset Management
Quantifiable improvements achieved when IT teams centralize inventory, configuration data, releases, changes, and maintenance workflows in SmartSuite.
Source: Gartner IT Operations Benchmark, 2023 — organizations using unified IT operations platforms improved accuracy and speed by 30–35%.
Faster Asset & Configuration Tracking
Centralized asset inventory and configuration mapping improve visibility across hardware, software, and dependencies.
Source: Forrester IT Change Management Report, 2023 — coordinated change scheduling reduced unintended outages by 28–32%.
Reduction in Change-Related Incidents & Miscommunication
Maintenance and change calendars prevent conflicts, while dependency mapping reduces accidental service impacts.
Source: McKinsey Digital Reliability Study, 2022 — structured release workflows improved deployment predictability by ~32%.
Improved Release & Deployment Predictability
A unified release tracker with linked assets and environments improves rollouts and reduces deployment risk.
Source: BCG Infrastructure Operations Report, 2023 — connected IT ops tools improved alignment by 30–36%.
Better Alignment Across IT, Security & Business Teams
Shared visibility into assets, changes, outages, and dependencies improves cross-team coordination.
Key Benefits of the IT Operations & Asset Management Suite
SmartSuite helps IT teams manage the full IT operations lifecycle — assets, configurations, releases, outages, and change coordination — in one centralized platform.
Asset Visibility, Dependency Mapping & Infrastructure Clarity
Track hardware, software, licenses, warranties, and owners with real-time accuracy.
Visualize how systems, services, applications, and infrastructure relate to business services.
Understand downstream and upstream impacts of outages, changes, or releases.
Connect assets to vendors, contracts, warranties, and maintenance plans.
Monitor procurement, installation, active use, end-of-life, and retirement.
IT Operations Efficiency, Release Management & Maintenance Control
Plan releases, track environments, version changes, rollback plans, and deployment tasks.
Use shared calendars to schedule maintenance, updates, and planned outages visible to all stakeholders.
Standardize change requests, approvals, communication, testing, and validation steps.
Capture impacts automatically and route associated remediation work.Comments, updates, and emails live alongside the service record — not in a disconnected inbox.
Use AI Assist to generate release notes, outage summaries, change impact statements, and deployment checklists.
Governance, Reliability & Operational Assurance
Track who made what changes, why, and when — with full version history.
Monitor outages, change collisions, asset issues, release performance, and SLA adherence.
Understand how changes or incidents affect business functions.
Connect Operations, Security, DevOps, Help Desk, and Business teams in one system.
Support small teams, centralized IT Ops, or enterprise-grade infrastructure operations.
Improve Reliability, Visibility & Control Across IT Operations
SmartSuite removes the complexity of spreadsheet-based inventories and disconnected IT change tools — consolidating IT operations into a single, trusted system.
How the SmartSuite Platform Powers IT Operations & Asset Management
SmartSuite connects assets, dependencies, changes, releases, and maintenance workflows to ensure predictable IT operations and reduced risk.
Customize asset fields, dependency models, release workflows, and change approvals without engineering.
Automate assignment, routing, environment updates, collision checks, maintenance reminders, and risk alerts.
Generate deployment notes, outage summaries, impact analyses, or change recommendations instantly.
Connect assets → dependencies → outages → releases → changes → approvals → documentation.
Monitor asset status, change impacts, maintenance schedules, release success, and IT service reliability.
Protect sensitive configuration data with audit logs, access controls, and change-tracking governance.
Connect Assets, Dependencies & Services
SmartSuite unifies asset records, configurations, and dependency maps — helping teams understand impact and plan resilient operations.
Streamline Releases, Maintenance & Changes
Automate release workflows, schedule maintenance, plan outages, and coordinate changes with structured tools.
Gain Real-Time Insight Into IT Reliability
Dashboards reveal risks, outages, collisions, capacity, and performance across the IT environment.
AI Assist & Governance Strengthen IT Operations
AI-generated summaries and strong governance ensure accuracy, consistency, and audit-ready change management.
The SmartSuite Platform:
Powered by Eight Interconnected Frameworks
The SmartSuite Platform consists of eight interconnected frameworks that provide a foundation for designing, automating, analyzing, and governing connected workflows.
Build structured, relational data models using tables, fields, and records that ensure consistency and scalability across workflows.
Design and tailor workflows visually with structured data models, clear progression, and intuitive interfaces for every step.
Streamline work with triggers, conditions, and multi-step actions that eliminate manual effort and orchestrate end-to-end processes.
Embed intelligence into workflows with AI that analyzes data, supports decisions, and automates complex steps securely.
Platform
Enable contextual collaboration with comments, file sharing, notifications, and external access—all governed by SmartSuite permissions.
Visualize and analyze data using dashboards, charts, and real-time reports that update instantly across your workspace.
Connect SmartSuite to your ecosystem using native integrations, iPaaS connectors, APIs, and webhooks for seamless data flow.
Protect data with role-based access, authentication controls, audit history, and enterprise-grade governance that scales organization-wide.
Security and Governance, Built for Enterprise Scale
SmartSuite provides fine-grained, role-based permissions that protect data without slowing innovation. Define access down to the record, field, or workflow level, enforce compliance with SSO, 2FA, and IP restrictions, and maintain a complete audit trail of every action. With SmartSuite, governance and agility work together — innovation moves fast, and your security moves with it.
Control visibility by user, role, or team.
SSO, 2FA, and IP restrictions built-in.
Track every change for 3+ years.
SOC 2, GDPR, and enterprise governance ready.
Work Seamlessly — Anytime, Anywhere, on Any Device
Stay connected and productive wherever you are. SmartSuite works flawlessly across web, tablet, and mobile, so your team can manage projects, collaborate, and automate workflows in real time — whether in the office, remote, or on the go.
The Platform That Connects Assets, Configurations & Releases
SmartSuite unifies CMDB-style dependency mapping, asset management, maintenance calendars, and release workflows for predictable IT operations.
Role-Based Capabilities for IT Operations & Asset Management
SmartSuite supports IT Operations, Infrastructure, Security, DevOps, and Service Delivery teams with connected workflows and actionable visibility.
Executive Leadership
Risk & Compliance Leadership
Operational & Line-of-Business Roles
Supporting & Extended Roles
Built for IT Operations, Infrastructure, Security & Service Teams
Whether you manage infrastructure, releases, security, or day-to-day IT operations, SmartSuite gives you clarity, automation, and control.
Flexible Pricing Designed for Every Organization
Whether you’re a growing team or a global enterprise, SmartSuite’s pricing adapts to how your business works.
Choose platform-wide access with user-based pricing or tailor licenses to your organization’s scale and structure with our solution-based model.
User-Based Pricing
provides access to the entire SmartSuite platform under one per-user license, perfect for connected
workflows across teams and departments.
Solution-Based Pricing
is purpose-built for enterprises with thousands to tens of thousands of users, offering the flexibility
to license only the specific SmartSuite Solutions needed for scale, compliance, and control.
User-Based Pricing: Simplify Access Across Every Team
Our Team, Pro, and Enterprise plans make it easy to scale access across your organization. Each licensed user
can access all SmartSuite solutions — with predictable pricing that grows as you do.
- One per-user license for all SmartSuite solutions.
- Ideal for organizations connecting workflows across departments.
- Seamlessly scalable across teams and business functions.
- Available in Team, Pro, and Enterprise plan tiers.
unified access.
- SmartSuite AI
- Min 3 Billable Users
- Unlimited Solutions
- 5,000 Records per Solution
- 50GB of File Storage
- 30 Days Recycle Bin
- SmartSuite AI
- Min 5 Billable Users
- Unlimited Solutions
- 100,000 Records per Solution
- 100GB of File Storage
- 45 Days Recycle Bin
- Folders
- Gmail and Outlook Integrations
- Advanced Permissions
- SmartSuite AI
- Min 10 Billable Users
- Unlimited Solutions
- 400,000 Records per Solution
- 500GB of File Storage
- 60 Days Recycle Bin
- SSO
- SCIM User Provisioning
- SCIM-Synced User Groups
- Audit Logs
- IP Address Restrictions
- Data Loss Prevention (DPL)
- European Data Residency
- Premium Support
Solution-Based Pricing: Purpose-Built for Enterprise Scale
For global organizations and regulated industries requiring complex governance or large-scale rollouts, SmartSuite offers a Solution-Based pricing model. This model allows enterprises to license specific SmartSuite Solutions — such as GRC, ITSM, or Procurement — for tens of thousands of users, tailored to their exact needs.
- Tailored Licensing — Structure licenses by department, region, or regulatory requirement.
- Purpose-Built for Scale — Designed for enterprises managing thousands of users.
- Customizable Agreements — Includes the ability to tailor terms and access levels to meet unique business needs.
- Enterprise Confidence — Built for large financial institutions, insurers, and global enterprises who require high-performance
and governance.
- Audit Management
- Issues Management
- Operational Resilience
- Business Impact Analysis (BIA)
- Incident Management
- Crisis Management
- Enterprise Risk Management:
- Third-Party Risk
- Vendor Portal
- Cyber Threat Management
- RCSA (Risk & Control Self-Assessment):
- Issues Management
- Business Structure
- Contract Management
- Policy Management
- Regulatory Change Management
- SOC 2 Compliance
- CRI Profile Compliance
- Control Framework & Regulatory Libraries
- Compliance Assessments & Testing
- ESG & Sustainability Management
Compare Our Pricing Models
Frequently Asked Questions
Answers to common questions about SmartSuite’s pricing models, plan options, and onboarding programs.
SmartSuite offers four plan types: Team, Pro, Enterprise, and Signature.
- Team, Pro, and Enterprise Plans use a per-user pricing model with feature and usage limits designed to scale as your organization grows.
- Signature Plan provides per-solution pricing for enterprises that need to license specific SmartSuite Solutions — such as GRC, ITSM, or Procurement — for large user populations with advanced governance and support requirements.
You can start by filling out the partner program registration form here.
By signing up to the Service Provider Partner Program you agree to our terms and conditions.
There is no cost. However, there are additional eligibility requirements to join.
First, you must be a customer of SmartSuite to be eligible to participate in the Service Provider Partner program. We believe it is important for all of our partners to be active SmartSuite users (minimum 5 active account members). It’s difficult to recommend a SaaS product that you do not see value in using yourself!
Additionally, you must have 15+ employees and $1.5M in annual revenue to join our network of solution partners.
You will be able to work leads through your sales process to a closed-won or closed-lost state.
You will be able to work leads through your sales process to a closed-won or closed-lost state.
Flexible Pricing for IT Operations Teams
Choose per-user or per-solution pricing that supports IT Ops, Infrastructure, NOC, DevOps, Security, and Facilities IT teams.
Featured Resources
Explore through leadership, case studies, and insights from financial services leaders.
See IT Operations & Asset Management in Action
Watch how SmartSuite helps IT teams manage inventories, dependencies, releases, changes, and outages — improving reliability, communication, and risk management.
SmartSuite Resources
Everything you need to learn, build, connect, and grow with SmartSuite — from expert guidance and self-paced learning to community collaboration and continuous innovation.
SmartSuite Academy
Demo Library
Support
Customer Stories
Feature Requests
Community
Developer Resources
Explore Further
Dive into key articles covering core topics in Governance, Risk, and Compliance to deepen your understanding and see SmartSuite in action.
Learn more about SmartSuite and explore resources that help you modernize your GRC program.
Getting Started with SmartSuite
Learn the SmartSuite layout: workspace, Solutions, Views, Records. See how to navigate, search, filter, and create items to get productive fast.
Understand the Homepage layout: sidebar, header, search, and activity. Pin favorites, review assignments, and launch Solutions with one click. Make it your daily command center.
See your data from every angle. Learn Grid, Kanban, Calendar, and more. Switch views, sort and filter, group records, and save personal or shared views for repeatable workflows.
Explore SmartSuite field types: text, number, date, select, user, files, links, formulas, lookups, and more. Learn when to use each to capture, calculate, relate, and display data clearly.
Your command center: one Dashboard to track goals, tasks, and dependencies. Mix charts with lists, watch trends over time, and click through to fix issues immediately.
Automations do the busywork. Set a trigger, choose actions—notify people, update fields, create records, send webhooks—and let SmartSuite run it whenever conditions are met.
Set permissions once, scale safely. Use solution roles, table permissions, and saved views with filters to expose only relevant records to each team or stakeholder group.
Prompt-driven automations. Provide instructions with placeholders for record fields; AI uses that context to produce exactly what you need, then the automation stores or sends it.
Resources to Strengthen IT Operations
Explore asset tracking templates, change management guides, CMDB best practices, and release management playbooks.