Modernizing Operational Resilience & Physical Security
SmartSuite connects Business Impact Analysis, important business services, continuity plans, crisis response, and physical security operations into one unified resilience framework. Track incidents, run exercises, coordinate corrective actions, and safeguard people, facilities, and operations — all from a single, integrated platform.
One Platform for Operational Resilience & Physical Security
SmartSuite unifies critical resilience workflows — from BIAs and service mapping to crisis response and physical security operations. Build a connected program that protects people, facilities, and business operations while ensuring compliance with resilience standards.
Business Impact Analysis
Identify critical processes and dependencies.
Service Mapping
Connect important business services to assets, tech, people & third parties.
Crisis & Incident Response
Escalate events, coordinate actions, and track outcomes.
Physical Security Oversight
Manage risks, incidents, controls & safety tasks.
Core Capabilities of the Operational Resilience Suite
SmartSuite provides connected solutions for managing resilience and security across people, processes, and facilities.
Build operational resilience with connected planning, response, and recovery.
Unify business impact analysis, important business services, incident response, crisis management, and continuity planning in one connected workspace. SmartSuite links resilience activities to dependencies, risks, and remediation actions—providing end-to-end visibility, faster response, and confidence in your organization’s ability to withstand disruption.
Run Comprehensive Business Impact Analyses (BIA)
Understand critical processes, dependencies, tolerances, and impact scenarios.
Highlights:
- Impact scoring
- Dependency tracking
- Review workflows
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Map Important Business Services With Clarity
Link services to supporting processes, systems, suppliers, and facilities for complete resilience visibility.
Highlights:
- End-to-end service mapping
- Asset/tech linkage
- Risk context integration
See Operational Resilience in Action
Watch how SmartSuite helps organizations identify critical services, run BIAs, manage incidents, coordinate crisis response, and track physical security operations — all within a connected, audit-ready platform.
Coordinate Crisis & Incident Response in Real Time
Manage incidents from detection through recovery with structured workflows.
Highlights:
- Crisis escalation
- Task routing
- Communication logs
Strengthen Physical Security & Safety Programs
Track incidents, safety checks, guard/vendor activities, and remediation tasks across locations.
Highlights:
- Security incident logs
- Patrol/safety inspections
- Remediation tracking
Build a Continuous Resilience Program With Testing & Exercises
Plan tabletop exercises, simulate disruptions, document outcomes, and track corrective actions.
Highlights:
- Exercise planning
- Post-event analysis
- Improvement workflows
Built For Modern Operational Resilience Teams
SmartSuite delivers enterprise-grade operational resilience and business continuity management with consumer-grade usability. Choose the rollout path that fits your resilience program today—and expand as regulatory expectations, operational complexity, and disruption risks evolve.
Adopt a Single Capability
Begin with Business Impact Analysis (BIA), Incident & Crisis Management, or Continuity Plan Management—prove value quickly and expand from there.
Roll Out a Full Category
Enable Operational Resilience end-to-end—connecting important business services, dependencies, incidents, testing, and remediation in one coordinated framework.
Deploy the Entire Resilience Suite
Standardize resilience oversight with linked services, plans, exercises, and dashboards—delivering continuous readiness and confidence across the organization.
See How SmartSuite Builds End-to-End Resilience
Experience how SmartSuite unifies BIA, continuity planning, crisis response, and physical security workflows into a single, connected resilience program.
The Connected Value of SmartSuite Operational Resilience
Quantifiable improvements achieved when organizations centralize critical service mapping, risk & impact assessment, scenario testing, crisis response, and dependency visibility in SmartSuite.
Source: Deloitte Operational Resilience Benchmark, 2023 — integrated mapping platforms improved identification speed by 30–40%.
Faster Identification of Critical Processes & Dependencies
Centralized mapping of critical services, dependencies, systems, vendors, and teams accelerates resilience analysis and readiness.
Source: Gartner Resilience & Continuity Efficiency Report, 2023 — automation reduced manual workload by ~25–32%.
Reduction in Manual Testing, Review & Documentation Effort
Automated exercise planning, task routing, and evidence capture eliminate siloed spreadsheets and manual coordination.
Source: McKinsey Resilience Insights Study, 2022 — shared visibility improved decision-making effectiveness by ~30%.
Improved Cross-Functional Visibility Into Resilience Readiness
Unified dashboards provide real-time insight into risks, BIAs, testing status, incidents, and continuity maturity across business units.
Source: PwC Regulatory Operational Resilience Report, 2023 — digital governance reduced compliance gaps by 25–30%.
Stronger Regulatory & Audit Readiness (DORA, FFIEC, ISO 22301)
Centralized BIAs, documentation, testing results, and action plans ensure organizations stay continuously compliant.
Key Benefits of the Operational Resilience Solution Suite
Operational Resilience requires more than continuity planning — it demands visibility into critical services, connected risk insights, coordinated response structures, and continuous readiness. SmartSuite unifies all resilience activities into one platform, strengthening organizational preparedness and accelerating recovery.
Critical Service Visibility, Dependency Mapping & Impact Insight
Centralize BIAs, critical service inventories, dependencies, controls, continuity plans, and incident records.
Map critical services to underlying processes, systems, facilities, vendors, data, and teams to understand full organizational exposure.
Monitor risk levels, testing status, vulnerabilities, impact ratings, and readiness metrics across the enterprise.
Provide executives, resilience teams, risk leaders, and IT with a shared understanding of organizational resilience posture.
Run simulations and stress-test scenarios to evaluate resilience under different failure conditions.
Connect controls, issues, incidents, and dependencies to critical services for full context during recovery and testing.
Workflow Efficiency, Testing Automation & Crisis Readiness
Plan tabletop exercises, send tasks automatically, track participant engagement, and record outcomes with full traceability.
Use structured templates for BIAs with automated review cycles, owner assignments, and reminders.
Automate escalations, notifications, communication paths, and decision workflows to accelerate crisis coordination.
Ensure plans stay current with automated review cycles, version control, and ownership tracking.
Log incidents, track actions, collaborate in real time, and link findings to remediation tasks or updated plans.
Use AI Assist to draft BIA assessments, scenario test summaries, incident reports, or regulatory response narratives.
Governance, Regulatory Alignment & Organizational Confidence
Support DORA, CRI Profile, FFIEC, ISO 22301, OCC, and sector-specific resilience requirements with structured, auditable workflows.
Use role-based permissions, activity logs, approval flows, and audit trails to enforce compliance and protect sensitive data.
Maintain full histories of BIAs, tests, incidents, reviews, controls, and ownership changes.
Track how critical services rely on external vendors and suppliers to reduce downstream resilience risks.
Support departmental, regional, and enterprise-level resilience programs within one extensible platform.
Adapt BIA templates, testing workflows, dashboards, scoring models, and incident response plans without IT support.
Strengthen Organizational Resilience With Connected Workflows
SmartSuite eliminates fragmented tools for risk, continuity, and physical security. Automate assessments, streamline crisis workflows, and maintain real-time visibility across resilience operations.
How the SmartSuite Platform Powers Resilience & Security
SmartSuite provides a unified platform to track dependencies, incidents, security risks, and corrective actions — enabling continuous resilience and safety.
Adapt resilience and security workflows without engineering support.
Automate incident routing, crisis escalation, review cycles, and notifications.
Generate incident summaries, exercise reports, improvement plans, and crisis briefings instantly.
Connect BIAs → services → incidents → controls → tasks → evidence.
Monitor resilience posture, incident trends, readiness, and physical security KPIs.
Ensure role-based access for sensitive security and resilience data with full audit trails.
Connect Resilience & Security Workflows
SmartSuite links BIA, critical services, continuity plans, incidents, and security logs into one operational view.
Streamline Crisis & Incident Management
Automated routing, communication, and escalation accelerate response times and improve consistency.
Gain Insight Into Organizational Readiness
Dashboards power decision-making with visibility into risk exposure, testing completion, incidents, and dependencies.
AI Assist & Governance Strengthen Oversight
AI-powered summaries + audit trails ensure consistent documentation, transparency, and compliance.
The SmartSuite Platform:
Powered by Eight Interconnected Frameworks
The SmartSuite Platform consists of eight interconnected frameworks that provide a foundation for designing, automating, analyzing, and governing connected workflows.
Build structured, relational data models using tables, fields, and records that ensure consistency and scalability across workflows.
Design and tailor workflows visually with structured data models, clear progression, and intuitive interfaces for every step.
Streamline work with triggers, conditions, and multi-step actions that eliminate manual effort and orchestrate end-to-end processes.
Embed intelligence into workflows with AI that analyzes data, supports decisions, and automates complex steps securely.
Platform
Enable contextual collaboration with comments, file sharing, notifications, and external access—all governed by SmartSuite permissions.
Visualize and analyze data using dashboards, charts, and real-time reports that update instantly across your workspace.
Connect SmartSuite to your ecosystem using native integrations, iPaaS connectors, APIs, and webhooks for seamless data flow.
Protect data with role-based access, authentication controls, audit history, and enterprise-grade governance that scales organization-wide.
Security and Governance, Built for Enterprise Scale
SmartSuite provides fine-grained, role-based permissions that protect data without slowing innovation. Define access down to the record, field, or workflow level, enforce compliance with SSO, 2FA, and IP restrictions, and maintain a complete audit trail of every action. With SmartSuite, governance and agility work together — innovation moves fast, and your security moves with it.
Control visibility by user, role, or team.
SSO, 2FA, and IP restrictions built-in.
Track every change for 3+ years.
SOC 2, GDPR, and enterprise governance ready.
Work Seamlessly — Anytime, Anywhere, on Any Device
Stay connected and productive wherever you are. SmartSuite works flawlessly across web, tablet, and mobile, so your team can manage projects, collaborate, and automate workflows in real time — whether in the office, remote, or on the go.
The Platform That Connects Continuity, Crisis & Security Operations
SmartSuite ties together BIAs, service mapping, security incidents, continuity plans, and crisis response — ensuring complete traceability and rapid decision-making.
Role-Based Capabilities for Resilience & Security Teams
SmartSuite supports every resilience and security stakeholder — from executives to facilities teams — with connected workflows, automated tasks, and unified visibility.
Executive Leadership
Resilience & Continuity Leadership
Security & Facilities Leadership
Operational & Analyst Roles
Built for Every Resilience & Security Role
Whether you’re a CRO, COO, physical security leader, facilities manager, or crisis coordinator, SmartSuite provides the tools and insights needed to maintain safety and operational continuity.
Flexible Pricing Designed for Every Organization
Whether you’re a growing team or a global enterprise, SmartSuite’s pricing adapts to how your business works.
Choose platform-wide access with user-based pricing or tailor licenses to your organization’s scale and structure with our solution-based model.
User-Based Pricing
provides access to the entire SmartSuite platform under one per-user license, perfect for connected
workflows across teams and departments.
Solution-Based Pricing
is purpose-built for enterprises with thousands to tens of thousands of users, offering the flexibility
to license only the specific SmartSuite Solutions needed for scale, compliance, and control.
User-Based Pricing: Simplify Access Across Every Team
Our Team, Pro, and Enterprise plans make it easy to scale access across your organization. Each licensed user
can access all SmartSuite solutions — with predictable pricing that grows as you do.
- One per-user license for all SmartSuite solutions.
- Ideal for organizations connecting workflows across departments.
- Seamlessly scalable across teams and business functions.
- Available in Team, Pro, and Enterprise plan tiers.
unified access.
- SmartSuite AI
- Min 3 Billable Users
- Unlimited Solutions
- 5,000 Records per Solution
- 50GB of File Storage
- 30 Days Recycle Bin
- SmartSuite AI
- Min 5 Billable Users
- Unlimited Solutions
- 100,000 Records per Solution
- 100GB of File Storage
- 45 Days Recycle Bin
- Folders
- Gmail and Outlook Integrations
- Advanced Permissions
- SmartSuite AI
- Min 10 Billable Users
- Unlimited Solutions
- 400,000 Records per Solution
- 500GB of File Storage
- 60 Days Recycle Bin
- SSO
- SCIM User Provisioning
- SCIM-Synced User Groups
- Audit Logs
- IP Address Restrictions
- Data Loss Prevention (DPL)
- European Data Residency
- Premium Support
Solution-Based Pricing: Purpose-Built for Enterprise Scale
For global organizations and regulated industries requiring complex governance or large-scale rollouts, SmartSuite offers a Solution-Based pricing model. This model allows enterprises to license specific SmartSuite Solutions — such as GRC, ITSM, or Procurement — for tens of thousands of users, tailored to their exact needs.
- Tailored Licensing — Structure licenses by department, region, or regulatory requirement.
- Purpose-Built for Scale — Designed for enterprises managing thousands of users.
- Customizable Agreements — Includes the ability to tailor terms and access levels to meet unique business needs.
- Enterprise Confidence — Built for large financial institutions, insurers, and global enterprises who require high-performance
and governance.
- Audit Management
- Issues Management
- Operational Resilience
- Business Impact Analysis (BIA)
- Incident Management
- Crisis Management
- Enterprise Risk Management:
- Third-Party Risk
- Vendor Portal
- Cyber Threat Management
- RCSA (Risk & Control Self-Assessment):
- Issues Management
- Business Structure
- Contract Management
- Policy Management
- Regulatory Change Management
- SOC 2 Compliance
- CRI Profile Compliance
- Control Framework & Regulatory Libraries
- Compliance Assessments & Testing
- ESG & Sustainability Management
Compare Our Pricing Models
Frequently Asked Questions
Answers to common questions about SmartSuite’s pricing models, plan options, and onboarding programs.
SmartSuite offers four plan types: Team, Pro, Enterprise, and Signature.
- Team, Pro, and Enterprise Plans use a per-user pricing model with feature and usage limits designed to scale as your organization grows.
- Signature Plan provides per-solution pricing for enterprises that need to license specific SmartSuite Solutions — such as GRC, ITSM, or Procurement — for large user populations with advanced governance and support requirements.
You can start by filling out the partner program registration form here.
By signing up to the Service Provider Partner Program you agree to our terms and conditions.
There is no cost. However, there are additional eligibility requirements to join.
First, you must be a customer of SmartSuite to be eligible to participate in the Service Provider Partner program. We believe it is important for all of our partners to be active SmartSuite users (minimum 5 active account members). It’s difficult to recommend a SaaS product that you do not see value in using yourself!
Additionally, you must have 15+ employees and $1.5M in annual revenue to join our network of solution partners.
You will be able to work leads through your sales process to a closed-won or closed-lost state.
You will be able to work leads through your sales process to a closed-won or closed-lost state.
Flexible Pricing for Resilience Teams of All Sizes
SmartSuite offers both per-user and per-solution pricing to fit your organization’s size, structure, and regulatory complexity. Work with our team to design the plan that aligns with your needs today — and scales with you tomorrow.Choose per-user or per-solution pricing that scales across resilience, continuity, and physical security organizations.
Featured Resources
Explore through leadership, case studies, and insights from financial services leaders.
See Operational Resilience in Action
Watch how SmartSuite helps organizations identify critical services, run BIAs, manage incidents, coordinate crisis response, and track physical security operations — all within a connected, audit-ready platform.
SmartSuite Resources
Everything you need to learn, build, connect, and grow with SmartSuite — from expert guidance and self-paced learning to community collaboration and continuous innovation.
SmartSuite Academy
Demo Library
Support
Customer Stories
Feature Requests
Community
Developer Resources
Getting Started with SmartSuite
Learn the SmartSuite layout: workspace, Solutions, Views, Records. See how to navigate, search, filter, and create items to get productive fast.
Understand the Homepage layout: sidebar, header, search, and activity. Pin favorites, review assignments, and launch Solutions with one click. Make it your daily command center.
See your data from every angle. Learn Grid, Kanban, Calendar, and more. Switch views, sort and filter, group records, and save personal or shared views for repeatable workflows.
Explore SmartSuite field types: text, number, date, select, user, files, links, formulas, lookups, and more. Learn when to use each to capture, calculate, relate, and display data clearly.
Your command center: one Dashboard to track goals, tasks, and dependencies. Mix charts with lists, watch trends over time, and click through to fix issues immediately.
Automations do the busywork. Set a trigger, choose actions—notify people, update fields, create records, send webhooks—and let SmartSuite run it whenever conditions are met.
Set permissions once, scale safely. Use solution roles, table permissions, and saved views with filters to expose only relevant records to each team or stakeholder group.
Prompt-driven automations. Provide instructions with placeholders for record fields; AI uses that context to produce exactly what you need, then the automation stores or sends it.
Resources to Help You Strengthen Continuity and Recovery
Explore guides, templates, case studies, and webinars on crisis management, resilience planning, continuity programs, and physical security operations.