10 Best Ivanti Alternatives For ITSM In 2026 [Reviewed]

Ivanti Neurons for ITSM software is an industry-leading IT service management solution that helps IT support teams automate workflows to reduce manual processes.

However, some users of the platform are not satisfied with its steep learning curve, slow-to-respond customer support, and limited reporting capabilities.

In this buyer guide, I’ll go over the 10 best Ivanti alternatives for ITSM in 2026 that can help you manage your IT management workflows.

Why are some IT teams looking to switch from Ivanti’s Neurons solution?

Now, don’t get me wrong, I’m not trying to say that Ivanti offers a poor ITSM product that should be switched from.

There are hundreds of satisfied IT teams from around the world that will tell you otherwise.

Despite this, some customers have been dissatisfied with the solution for several reasons:

#1: Steep learning curve that’s made the platform complex to use

The #1 complaint of Ivanti’s ITSM solution has been its steep learning curve, which has made the platform difficult to use.

A verified customer service specialist mentions that the platform’s array of features and fields has meant taking a very long time to get new features activated or new configurations built.

‘’It is hugely complicated, its huge array of features and fields means it takes a very long time to get new features activated or new configurations built. This delays our service offerings and makes things more complicated than they need to be.’’ – G2 Review.

This issue has been confirmed by another user of the platform, who claims that beginners will need lots of time to learn how to configure ITSM offerings and that a consultant will probably be needed for the initial setup.

‘’ITSM configuration is not at all intuitive. Beginning admins will need lots of time to learn how to configure ITSM offerings. A consultant will probably be needed for the initial setup. Ivanti offers training classes, but those classes just get you started.’’ – G2 Review.

#2: Customer support can be slow to respond

The 2nd recurring issue that I noticed in Ivanti’s reviewers was that the tool’s customer support, despite the tool’s high cost, can be slow to respond.

A user of the platform mentions that Ivanti’s support tends to get way slower when it comes to technical problems that customers are facing.

‘’Support tends to get way slower when it comes to technical issues.’’ – G2 Review.

#3: Limited reporting capabilities

Last but not least, customers of the platform are not satisfied with its reporting capabilities.

➡️ Reporting is crucial for IT service management in enterprises because it provides visibility into performance, identifies areas for improvement, and supports data-driven decision-making.

‘’Reporting capabilities from the ISM itself are inadequate.’’ – G2 Review.

What are the best Ivanti alternatives for ITSM in 2026?

Here are the 10 best Ivanti alternatives on the market for IT service management after reviewing 30+ tools:

#1: SmartSuite: Best for IT teams looking to manage their IT processes, projects, and asset management in a single all-in-one solution.

#2: ServiceNow: Good for IT teams looking to resolve issues quickly using AI and machine learning.

#3: Jira Service Management: Ideal for IT teams looking for enterprise-grade service management that is easy to implement and configure.

#4: Freshservice: Best for IT teams looking to automate and streamline service desk operations for customers.

#5: SolarWinds Service Desk: Ideal for IT teams focusing on incident, asset management, and ticketing. 

#6: Zendesk: Good for customer service management teams looking to handle support tickets across multiple channels.

#7: HelpScout: Ideal for customer support teams looking to use AI to help support reps handle more tickets.

#8: Atera: Best for IT teams looking for an all-in-one IT management platform with remote monitoring.

#9: ClickUp: Good for IT teams looking for an affordable platform for project management, team collaboration, and task organization.

#10: Monday: Ideal for IT teams looking to create a custom, real-time dashboard for service management.

#1: What makes SmartSuite the best alternative to Ivanti?

SmartSuite offers the best alternative to Ivanti for IT service management on the market, with our modern, no-code project management software designed for IT teams.

Our ITSM solution has been designed to help you streamline critical IT processes, organize projects, and remove traditional obstacles in the tech landscape.

Here’s a quick walkthrough of the platform and our solution for IT teams:

Let’s go over the features that make SmartSuite the best choice for IT teams looking for an Ivanti alternative: 👇

All-In-One IT Service Management

SmartSuite helps you manage your IT processes, projects, and asset management all in one single solution.

Our no-code, easy-to-use platform empowers IT teams to automate all technical processes with ease.

Here are the features and use cases that you’ll get with SmartSuite:

• Manage critical IT processes: You can manage IT data and workflows in one place, from deploying help desk and issue management solutions to ensuring core business operations stay uninterrupted.

• Track tickets & issues: Deploy help desk and issue management solutions to ensure your business operations are not interrupted.

• Manage your IT assets and licenses: Easily track all of your IT assets, who they are deployed to and what software versions are deployed.

• Manage internal IT projects: Plan deployments, schedule your teams, and monitor progress to ensure you deliver on time and under budget.

• Integrate with your existing systems: Our software lets you integrate with existing systems and data to consolidate and centralize your data. 

• Automate for accuracy and efficiency: You’ll be able to remove inefficiencies and the chance for human error by automating repeatable workflows.
• Monitor and report on your work with customizable IT dashboards that help you slice and dice data, track help tickets, work requests, and more in dynamic interactive dashboards.

Streamline Your Team’s IT Workflows

SmartSuite lets you standardize your IT request workflow with a centralized work request process. 

Your team will be able to prioritize tasks, assign IT staff and ensure that you achieve service level agreements. 

You’ll also be able to monitor your team with flexible reports and dashboards that keep you updated in real time.

Apart from that, SmartSuite's no-code automation builder provides IT teams with a visual interface that makes it easy to respond to events and take action.

That means you can customize your ITSM workflows without technical resources.

💡 Working from mobile? You can stay connected to critical IT information, tickets and device information with our native iOS and Android apps.

Your team can use our mobile apps to share files, images, updates and other feedback to resolve problems and close tickets.

Pre-Built ITSM Templates

We have prepared a bunch of ITSM templates for IT teams looking to get started right away, instead of building everything from scratch, such as an IT Help Desk.

Our ITSM template includes a:

• IT Service Request Management, where you can streamline work requests, automate repetitive tasks, and manage IT assets.

• IT Help Desk, which we built for internal IT departments looking to capture and resolve internal technology issues.

• IT Asset Tracker, where you can keep track of IT assets issued to employees or implemented in networks, facilities and workspaces.

You can customize our ITSM management templates here for various use cases, such as IT Security Policies, IT Security Audits, and IT Work Requests.

How is SmartSuite different from Ivanti?

Unlike Ivanti, SmartSuite offers a platform with:

• A modern solution with an intuitive interface that does not confuse your IT team or require extensive training.
• An affordable and transparent per-seat pricing model with a 14-day free trial to help you get started.
• Automated workflows that can help you build multi-step automations to trigger actions at the right time.
• Dedicated customer support and account management that will help you with setting up the automations inside the platform.

💡 Case Study: Learn how MediaLab transformed operations, minimized risk, and saved $40,000+ per year by cutting software costs.

Pricing

Unlike Ivanti, SmartSuite offers a 14-day free trial of its Professional plan (no credit card required), with automations, team collaboration, multi-dashboard views, and more.

There are three per-seat plans plus a per-solution Signature plan, all available through the 14-day free trial:

• Team: $15/user/month billed annually ($20 billed monthly, minimum 3 users), including 5,000 records per solution, 50GB of file storage, and 25,000 automation runs and API calls per month.
• Professional: $32/user/month billed annually ($36 billed monthly, minimum 5 users), adding 100,000 records per solution, 100GB of file storage, two-factor authentication, and Gmail & Outlook integrations.
• Enterprise: Custom pricing with no seat minimum, adding 400,000 records per solution, 500GB of file storage, audit logs, data loss prevention, SSO, and SCIM provisioning.
• Signature: A customized plan tailored to your organization’s needs and team size with no predefined limits.

Pros & Cons

✅ The 14-day free trial includes access to the Professional plan’s advanced features and unlimited solutions.

✅ 9 ready-to-use ITSM templates for various use cases.

✅ Dynamic dashboards and reporting that are easy to navigate.

✅ Integrated document and file management.

✅ Modern and intuitive user interface.

❌ Fewer native integrations when compared to other alternatives on the market.

#2: Who is ServiceNow best for?

Best for: IT teams looking to resolve issues quickly using AI and machine learning.

Similar to: Jira Service Management.

ServiceNow offers an ITSM platform that helps IT teams remove complexity and consolidate their IT services and tools.

The platform is a good alternative to Ivanti for teams looking to automate essential IT processes and run them from ServiceNow’s Now Platform, which is a single system of action for enterprises.

Features

• Performance Analytics that help you anticipate trends, prioritize resources, and improve operations with real-time analytics, covering Ivanti’s weaknesses.
• Now Assist for ITSM that helps IT teams accelerate productivity with generative AI on the Now Platform.
• A configuration Management Database that helps you track the dependencies and relationships of supported IT services to maintain continuity.

Standout Feature: Virtual Agent

What stood out to me about ServiceNow’s ITSM offering is its Virtual Agent, which makes it easy for employees and customers to resolve issues quickly from a conversational chatbot.

Pricing

ServiceNow’s pricing is not disclosed, so you’d have to book a demo with their team.

I did find ServiceNow customer and public reviews, which show that the average cost of ServiceNow contracts can range between $50,000 and $500,000 annually.

The pricing structure depends on the number of licenses, features, and other configuration requirements.

Pros & Cons

✅ Sophisticated IT service management features that can scale with you as your needs change.

✅ You can delight users with relevant, contextual, and conversational exchanges with the tool’s chatbot.

✅ Integrations with other platforms and centralized management of alerts and IT service management tickets.

❌ Steep learning curve and complexity, which is why some IT teams have been looking for ServiceNow alternatives.

❌ Training, skills development, and ongoing support can be costly, according to users of the platform.

#3: Who is Jira Service Management best for?

Best for: IT teams looking for enterprise-grade service management that is easy to implement and configure.

Similar to: Freshservice, Zendesk.

Jira Service Management solution helps IT teams receive, track, manage, and resolve customer or internal employee requests.

The platform is a nice Ivanti alternative to teams looking to bring together IT, development, operations, and business teams to collaborate.

Features

• Manage work across various channels; this way, your employees and customers will receive the help they need quickly.
• Enables development and IT operations teams to respond rapidly to incidents, resolve them, and continuously learn from them.
• A wide variety of plugins for additional integrations, workflow enhancements, reporting, and automation.

Standout Feature: Pre-Built ITSM Templates

Similar to SmartSuite, Jira Service Management helps teams get started quickly with pre-built ITSM templates that can be customized.

Pricing 

Jira Service Management offers four pricing plans:

• Free: $0, for up to 3 agents, with access to basic features.
• Standard: $21.50 per agent/month, includes custom-branded help center, alerts, on-call schedules, unlimited email notifications, and 9/5 support.
• Premium: $55.28 per agent/month, adds AI-powered services, virtual agent, asset and configuration management, advanced alert integrations, and 24/7 support.
• Enterprise: Custom pricing, adds advanced analytics, security, and unlimited automations, with up to 150 instances and 24/7 dedicated support.

Pros and Cons 

✅ Centralized incident ticketing system that provides full visibility into ongoing issues.

✅ Strong automation capabilities to establish predefined workflows and triggers.

✅ Ready-to-use ITSM templates that you can start with.

❌ Dependence on plugins for certain features, which some users find inconvenient.

❌ Non-technical users might find Jira’s interface confusing at first.

#4: Who is Freshservice best for?

Best for: IT teams looking to automate and streamline service desk operations for customers.

Similar to: Jira, Zendesk.

Freshservice offers an ITSM solution that helps organizations streamline their IT operations and service delivery with its ticketing system, self-service portal, knowledge base, and asset management.

Unlike Ivanti, the platform offers IT teams a less technical and cost-effective platform for improved productivity and operational transparency.

Features

• A centralized platform to track and manage IT support requests efficiently, ensuring timely resolutions.
• Self-service portal that enables users to independently find solutions and submit requests, reducing the workload on IT teams.
• Monitors and manages IT assets, including hardware and software, to optimize utilization and maintenance.

Standout Feature: Automations

What stood out to me about Freshservice is its automation capabilities that help you automate tasks like:

• Ticket assignments.
• Repetitive responses.
• Workflow management.

Pricing

Freshservice offers 4 paid plans with no free version, all of which have a free trial: 

• Starter: Starts at $19/agent/month billed annually, or $29 billed monthly, which includes workspaces, incident management, and a self-service portal.
• Growth: $49/agent/month billed annually, or $59 billed monthly, which adds asset management, purchase order management, and business rules.
• Pro: $99/agent/month billed annually, or $119 billed monthly, which adds problem management, change management, and release management. 
• Enterprise: Custom pricing, which adds a sandbox, audit logs, and access to beta features.

Pros and Cons 

✅ The platform’s interface is easy to set up and use on a daily basis, unlike Ivanti.

✅ Strong automation capabilities.

✅ Good integrations with other Freshworks products and third-party tools.

❌ Lack of direct integration with HR and recruiting software.

❌ Slow customer support, similar to Ivanti.

#5: SolarWinds Service Desk

Best for: IT teams focusing on incident, asset management, and ticketing. 

Similar to: Freshservice, Zendesk.

SolarWinds Service Desk provides an AI-powered knowledge base to help your IT team with the resources they need to solve problems efficiently for both customers and employees. 

The platform is a viable Ivanti alternative for teams looking to set up the solution in a few days and fit it into their existing workflows.

Features

• Automates ticket routing, prioritization, and reporting to efficiently track and resolve IT incidents.
• A structured approach to managing changes, which ensures compliance with organizational policies and industry standards.
• Comprehensive visibility into IT assets, including hardware, software, and licenses, enabling effective lifecycle management and cost optimization. 

Standout Feature: SolarWinds AI

SolarWinds stood out to me with its AI capabilities that let you build support agents that can resolve or troubleshoot issues based on the initial request and comments within the ticket.

Pricing

SolarWinds Service Desk offers three pricing plans:

• Essentials: $39 per technician/month (billed annually), includes incident management, knowledge base, service portal, asset management, and SLA management.
• Advanced: $99 per technician/month (billed annually), adds custom fields, advanced automations, virtual agent, network discovery, and API access.
• Premier: $124 per technician/month (billed annually), includes visual CMDB, advanced support, and up to 1,500 API calls per user per minute.

Pros and Cons

✅ Easy implementation of the software compared to other alternatives on the market. 

✅ Advanced automation capabilities.

✅ You can build an AI-powered agent to answer common questions.

❌ The platform’s navigation can sometimes be confusing.

❌ Similar to Ivanti, the tool has an outdated interface.

#6: Zendesk

Best for: Customer service management teams looking to handle support tickets across multiple channels. 

Similar to: Freshdesk, SolarWinds.

Zendesk offers a customer service tool that helps support teams deliver better customer experiences. 

In comparison to Ivanti, the platform focuses on providing a centralized ticketing system to organize customer inquiries and support requests across multiple channels.

Features

• Multi-channel support that allows customers to reach out via email, chat, phone, social media, and more.
• Live chat for effective customer support and engagement.
• Automations to help your IT team streamline workflows, route tickets, and provide quick resolutions.

Standout Feature: Incident Management Automation

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What stood out to me about Zendesk is its Incident Management workflow that automatically assigns incidents to the right people who can resolve the issue. 

Pricing

Zendesk offers four main basic pricing plans:

• Support Team: $19 per agent/month (billed annually), which covers email and ticketing basics.
• Suite Team: $55 per agent/month, which adds omnichannel support and AI agents.
• Suite Professional: $115 per agent/month, which includes custom analytics and skills-based routing.
• Suite Enterprise: Custom pricing (talk to sales), which offers advanced customization and compliance features.

💡 Note that some of the IT support capabilities will need to be purchased as add-ons.

Pros and Cons

✅ Offers features like live chat, ticketing, knowledge base, automation and analytics.

✅ The platform is highly customizable to meet specific business needs.

✅ Skill-based routing for incident management.

❌ Ticket management could be improved, with customers wanting more filters and the ability to create folders.

❌ Extra costs from the add-ons can scale quickly.

#7: HelpScout

Best for: Customer support teams looking to use AI to help support reps handle more tickets.

Similar to: Zendesk, Freshdesk.

HelpScout helps companies deliver efficient, personal support to users through a shared inbox platform that uses AI to help support reps handle more tickets.

It’s a good Ivanti alternative for support teams that want to handle simple support tickets without getting too technical.

Features

• A shared inbox with AI drafts that helps support reps answer customer emails faster.
• The tool provides a knowledge base and community forums to enable customers to find answers independently.
• Workflows and saved replies that automate routine actions and keep responses consistent.

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Standout Feature: Analytics & Reporting Capabilities

What stood out to me about HelpScout is its analytics and reporting capabilities that dive deeper into each conversation of your reps and AI chatbot and evaluate responses from end users.

Pricing

HelpScout offers four plans that you can choose from:

• Free: $0/month, which includes an Inbox with all channels, a Docs knowledge base, and a help widget with AI answers.
• Standard: $25 per user/month (billed annually), which includes 2 shared inboxes, 1 knowledge base, automated workflows, and reporting.
• Plus: $45 per user/month, which adds 5 shared inboxes, 2 knowledge bases, 25 light users, advanced permissions, and custom reporting.
• Pro: $75 per user/month, which adds 25 shared inboxes, 10 knowledge bases, 50 light users, enterprise security, HIPAA compliance, and dedicated support.

Like Ivanti, HelpScout bills per user; it briefly priced by contacts helped in 2025 before returning to per-user plans.

Pros and Cons 

✅ Extremely easy to learn and use, with a simple and intuitive interface.

✅ Offers useful workflows to automate actions like sending notifications for bad customer ratings.

✅ Strong reporting capabilities.

❌ The platform can get quite expensive if your platform is handling thousands of customer requests.

❌ Does not support live technical support features like screen control and risk identification.

#8: Atera

Best for: IT teams looking for an all-in-one IT management platform with remote monitoring.

Similar to: SolarWinds Service Desk, SysAid.

Atera offers an all-in-one IT management platform that offers remote monitoring and management, professional services automation, and remote access abilities for IT leads.

The platform is a good alternative to Ivanti for IT teams looking to get started with ITSM without excessive training. 

Features

• An intuitive interface that enables IT teams to navigate and manage tasks.
• Atera automates software patching and updates for Windows, Mac, and various applications to keep systems secure and up-to-date.
• Atera’s integrated helpdesk and ticketing system helps IT teams better manage support requests and incidents.

Standout Feature: Remote Monitoring and Management (RMM)

What stood out to me about Atera is its RMM software that offers full visibility and control over IT infrastructure to enable users to monitor and manage devices, servers, and networks proactively.

Pricing

Atera offers four main pricing plans for IT departments:

• Professional: $149 per technician/month (billed annually), which includes remote monitoring, patch management, automations, helpdesk, and ticketing.
• Expert: $189 per technician/month (billed annually), which adds advanced security features, network discovery, and more customization options.
• Master: $219 per technician/month (billed annually), which adds audit logs with 1 year retention, custom support addresses, and reporting.
• Enterprise: Custom pricing, which adds onboarding, premium customer support, and enterprise-grade security with custom analytics.

Compared to Ivanti, which provides comprehensive ITSM solutions for large enterprises, Atera rather focuses on a pay-per-technician model, making it more cost-effective for smaller IT teams.

Pros and cons 

✅ Effective patch management and security scanning.

✅ Intuitive user interface and easy deployment.

✅ Action AI flags issues to IT support representatives.

❌ Limited mobile app functionality, according to G2 reviews.

❌ Basic reporting capabilities when compared to alternatives on the market.

#9: ClickUp

Best for: IT teams looking for an affordable platform for project management, team collaboration, and task organization.

Similar to: Monday, SmartSuite.

ClickUp provides an all-in-one platform that combines features like tasks, documents, goals, and chat in one place.

In comparison to Ivanti, ClickUp offers a highly customizable and flexible interface that you can tweak to suit the needs of your team. 

Features

• ClickUp provides a range of task management features like Gantt charts, Kanban boards, and custom automation to help teams plan, track, and deliver IT projects.
• The platform provides collaboration tools like real-time editing, comments, and mentions.
• ClickUp offers dashboards, workload views, and goal tracking to provide IT teams with better visibility of project progress. 

Standout Feature: Advanced ITSM Templates

What stood out to me about ClickUp is its advanced ITSM templates that you can get started with right away.

Pricing

ClickUp offers the following pricing plans:

• Free Forever: $0, suitable for personal use, includes 100MB storage and essential features.
• Unlimited: $7 per user/month billed annually ($10 monthly), ideal for small teams, offers unlimited storage, integrations, dashboards, and more.
• Business: $12 per user/month billed annually ($19 monthly), best for mid-sized teams, adds advanced time tracking, automations, and more.
• Enterprise: Custom pricing, designed for large teams, includes white labeling, advanced permissions, and dedicated support.

Pros and Cons

✅ Offers excellent flexibility and customization options to fit different team needs.

✅ Effective for monitoring jobs and projects, especially for smaller teams.

✅ Affordable when compared to other competitors.

❌ Some users have reported challenges with the desktop app and integrations.

❌ Doesn’t support complex process automation.

#10: Monday.com

Best for: IT teams looking to create a custom, real-time dashboard for service management.

Similar to: ClickUp, SmartSuite.

Monday.com is another project management platform like SmartSuite and ClickUp that offers a good range of features for ITSM, such as dashboards and automations.

Features

• Your IT team can use a drag-and-drop workflow builder to automate any workflow, including replies, notifications, follow‑ups, actions, and approvals.
• Enable your service teams to quickly solve any type of issue or request with AI suggestions and one-click replies.
• Categorize customer support tickets by type, urgency, sentiment, department and more for accuracy and consistency.

➡️ Learn more about Monday and its other project management features in our in-depth Monday review.

Standout Feature: Smart Routing

Monday helps you speed up
IT response time by streamlining ticket handling and reducing manual work with automatic assignment to a relevant agent.

Pricing

Monday.com offers a free plan for up to 2 seats, where you can test out the tool’s basic project management features.

💡 In our guide on Monday’s pricing, I dive deeper into whether the platform has good value-for-money plans.

To access the tool’s advanced features, you’d need to be on one of their four paid plans:

• Basic: Starts at $9 per seat/month (billed annually) and adds Kanban board view and unlimited users with view-only access.
• Standard: Starts at $12 per seat/month and adds 250 automated actions/month, 3+ dashboard views, and Zoom integration.
• Pro: Starts at $19 per seat/month, and adds all five dashboard views, time tracking, and 2-factor authentication.
• Enterprise: Custom price, which adds a dedicated customer success manager, enterprise-level reporting, and administration control.

Pros & Cons

✅ Reporting and analysis at the project and portfolio level, which is ideal for large teams.

✅ 200+ integrations across apps, including communication and productivity.

✅ You can build custom dashboards to monitor risks in real-time.

❌ Plan upgrade available in set increments of 5 and 10 users, which smaller teams find to be problematic.

❌ Automation features are gated to the more expensive plans, which is why lower-budget teams have been looking for alternatives to Monday.

Next Steps: Get Started With SmartSuite & Our ITSM Templates For Free

Well, that was it – our comprehensive list of the 10 best Ivanti alternatives on the market in 2026.

If you’re an IT manager looking to build ITSM workstreams, you can give SmartSuite a chance with our 14-day free trial and ready-to-use ITSM templates.

SmartSuite’s platform offers just the right customization, native collaboration capabilities and a library of 200+ project management templates to help teams create and maintain a project management workflow.

Here’s what's in it for your team when you try SmartSuite:

• A 14-day free trial of the Professional plan with multi-board views (Kanban, Chart, Map, Timeline, Card, and Calendar), automations, and 40+ field types, including formula and linked record fields.
• No-code automation builder to set up to 500,000 trigger/action workflows.
• Built-in productivity tools, including time tracking, status tracking, and checklists.
• Team collaboration tools such as comments, @mentions, contextual email and SmartDocs.
• Resource management across projects and teams.
• 40+ field types, including the option to add your custom fields.

Start a 14-day free trial to explore all its features.

Or, if you’d like to talk to our team of experts, schedule a demo.

Read More

• Ivanti Pricing: Is It Worth It For ITSM In 2026?
• 10 Best Jira Service Management Alternatives in 2026
• 10 Best ManageEngine Alternatives For ITSM In 2026
• 10 Best Freshservice Alternatives for ITSM in 2026
• ServiceNow Review: Is It Worth It in 2026?
• 10 Best ITSM Software in 2026

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