Automations: SmartSuite email action send limits

We’ve introduced email sending safeguards to help ensure reliable and consistent communication across SmartSuite workspaces. These protections are designed to maintain platform stability while supporting everyday notification and automation use.
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Key highlights

• Email Sending Safeguards: Workspaces on Free, Trial, Team, and Pro plans now have a daily email sending limit in place to ensure consistent delivery and prevent unintended overuse.
• Enterprise-Ready by Design: Enterprise and Signature plans are not impacted and continue to operate without email sending limits.
• Clear Failure Messaging: If a workspace reaches its daily email sending threshold, any affected automation will fail with a clear, readable message so teams understand why the action did not complete.
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How it works

• The email sending limit applies at the workspace level and covers all emails sent within a 24-hour period.
• Once the limit is reached, email-based automations pause and display a clear message indicating that the workspace has reached its email sending limit.
• Email sending automatically resumes once the limit window resets.
• If your organization requires a higher email sending limit, you can reach out to SmartSuite Support to discuss available options.
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These safeguards help ensure dependable email delivery across SmartSuite while providing a clear path forward for teams with higher-volume communication needs.