SmartSuite for the Issue and Action Management Lead
The Issue and Action Management Lead owns the single process for findings and actions across audit, compliance, risk, resilience and third-party programmes: intake standards, severity rating, ownership, due dates, extensions, validation of closure and the aging reports that drive escalation.
What you own
- Own the issue and action management policy and taxonomy
- Standardise intake, severity rating and ownership across programmes
- Manage due dates, extension requests and escalation rules
- Validate closure evidence before issues are closed
- Report aging, overdue and repeat issues to committees
- Analyse root-cause themes across sources
Where the role sits
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Reports to
Direct reports
Works closely with
GRC processes
The shared GRC process map, highlighted for this role.
Owns
accountable for the process
Touches
contributes or approves
Depends on
consumes its output
How SmartSuite helps, suite by suite
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Suites that serve this role
Products this role uses most
How SmartSuite supports this role
Issues and actions. Provides one issue register for findings from audit, compliance, risk, resilience and vendor programmes with severity, owners, due dates and extension workflow.
Internal audit. Tracks audit findings and management actions to validated closure.
Compliance management. Links compliance findings to the controls and obligations they affect.
Reporting. Reports aging, overdue and repeat issues with root-cause themes to committees.
Industry reference
The IIA's Global Internal Audit Standards (2024) require confirmation that management actions are implemented, and COSO's 2013 framework requires deficiencies to be evaluated and communicated (Principle 17). PCAOB AS 2201 governs how control deficiencies are aggregated and rated.
Regulators track remediation closely: bank supervisors issue matters requiring attention and expect timely closure under the OCC's heightened standards; CMS and accreditation bodies require corrective action plans in healthcare; FedRAMP and NIST SP 800-53 require plans of action and milestones for federal systems; GAO tracks open recommendations publicly; SOC 2 and ISO 27001 auditors review prior exceptions and nonconformities at each cycle.
In their words
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