SmartSuite for the IT Asset Manager
The IT Asset Manager owns the lifecycle of hardware, software and cloud assets: procurement, deployment, licensing, maintenance, refresh and disposal, and the configuration data that ties assets to services. They control cost and licence compliance and keep the CMDB trustworthy.
What you own
- Maintain the asset register across hardware, software and cloud
- Manage procurement, deployment, refresh and disposal lifecycles
- Track licences, entitlements and compliance
- Own configuration management and CMDB data quality
- Report total cost of ownership and optimisation opportunities
- Support audits, security and continuity with accurate asset data
Where the role sits
Each name opens that role's page.
Reports to
Direct reports
Works closely with
GRC processes
The shared GRC process map, highlighted for this role.
Owns
accountable for the process
Touches
contributes or approves
Depends on
consumes its output
How SmartSuite helps, suite by suite
Each card is the persona record from that suite's Users tab.
How they use the IT Asset Management suite
Inventory governance
Ensures records stay accurate and current.
Lifecycle control
Manages provisioning, reassignment, and retirement.
Renewal tracking
Monitors warranties and key dates.
Suites that serve this role
Products this role uses most
How SmartSuite supports this role
Asset config. Tracks every asset from request to disposal with ownership, location, cost and licence entitlement, and maps assets to services in the CMDB.
Request. Handles asset requests, assignments and returns through the service desk workflow.
Security. Supplies asset and configuration data to vulnerability and risk programmes.
Reporting. Reports licence compliance, refresh schedules and total cost of ownership to finance and IT leadership.
Industry reference
ITIL 4's IT asset management and service configuration management practices and the ISO/IEC 19770 series (software asset management) define the discipline; ISO/IEC 20000-1 requires configuration information to be maintained. Asset inventories are required controls under NIST CSF 2.0 (Identify), ISO/IEC 27001:2022 Annex A 5.9, CIS Control 1 and 2, PCI DSS Requirement 12.5 and HIPAA's device and media controls; FFIEC guidance and DORA expect financial entities to maintain complete asset and ICT third-party records.
In their words
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