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Build a Living Model of Systems, Assets, and DependenciesSmartSuite’s Configuration Management (CMDB) software provides a structured, scalable system to manage configuration items (CIs), systems, and their relationships across your IT environment. It enables organizations to move beyond static inventories to a dynamic model of how systems, applications, and infrastructure are connected.Teams can define and manage:Configuration items (servers, applications, services, devices)System and application relationshipsInfrastructure dependenciesOwnership and accountabilityWith a centralized system of record, organizations gain a consistent and real-time view of their environment, ensuring that all service operations are based on accurate data.SmartSuite delivers real-time visibility into system relationships and dependencies, enabling teams to understand how incidents, changes, and vulnerabilities impact services.As part of SmartSuite’s connected platform, Configuration Management integrates directly with:Incident Management for impact analysisChange Management for planning and risk assessmentProblem Management for root cause analysisEnterprise Assets & Structure for enterprise-wide contextVulnerability Management for system-level exposureThis ensures configuration data is not static—but actively used across operational workflows.The product supports a wide range of use cases, including:CMDB and configuration item managementSystem and service dependency mappingImpact analysis for incidents and changesOperational visibility across IT environmentsThe result is a configuration management system that is:Dynamic and continuously updatedIntegrated with service and operational workflowsEssential for managing complex IT environments.