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Ensure the Right People Respond to the Right Issues at the Right TimeSmartSuite’s On-Call Management software provides a structured, scalable system to manage on-call schedules, alerts, and escalation workflows across your organization. It enables teams to coordinate incident response efficiently and ensure coverage across critical systems and services.Organizations can define on-call rotations, assign responsibilities, and ensure that incidents are routed to the appropriate individuals or teams in real time.With a centralized system of record, teams can manage:On-call schedules and rotationsEscalation paths and rulesAlert routing and notificationsCoverage across teams and time zonesSmartSuite delivers real-time visibility into on-call coverage and response activity, ensuring that no incidents are missed and response times are minimized.As part of SmartSuite’s connected platform, On-Call Management integrates directly with:Incident Management for event detection and responseService Desk & Request Portal for ticket escalationConfiguration Management for system ownership contextService Level Management for response time trackingAutomation workflows for alerting and escalationThis ensures on-call operations are fully integrated into service delivery workflows.The product supports a wide range of use cases, including:Incident alert routing and escalationOn-call scheduling and rotation management24/7 service coverage coordinationResponse time and SLA trackingThe result is an on-call management system that is:Responsive and automatedCoordinated across teams and locationsAligned with service reliability and uptime goals.