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Common Use Cases

Explore the range of use cases that we can cover for you. Click on them to see the solution templates that we have ready.

Unify the management of critical IT processes

Unify The Management
Of Critical IT Processes

Manage IT data and workflows in one place. From deploying help desk and issue management solutions to ensuring core business operations stay uninterrupted, you have the tools to handle work requests, track assets, staff your help desk and manage software licenses. Roll up metrics into dashboards to highlight trends and address critical issues before they impact your business.


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Deploy help desk and issue management solutions to ensure business operations are not interrupted

Track
Tickets & Issues

Deploy help desk and issue management solutions to ensure business operations are not interrupted. Roll up metrics into dashboards to highlight trends and address critical issues before they impact your business.


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Manage your IT assets and licenses with SmartSuite

Manage Your IT
Assets And Licenses

Easily track all of your IT assets, who they are deployed to and what software versions are deployed. Keep an eye on software licenses and renewals so that you can plan and budget for your ongoing operations.


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Manage internal IT projects with SmartSuite

Deliver IT Solutions To
Power Your Business

Manage internal IT projects to deploy the perfect technology solutions to streamline your operations. Plan deployments, schedule your teams, and monitor progress to ensure you deliver on time and under budget.


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Draft and publish IT policies and procedures in one shared space with SmartSuite

Elevate
IT Governance

Draft and publish IT policies and procedures in one shared space. Ensure your IT strategy compliments your business goals, securing your data and reinforcing your commitment to privacy and security. Manage IT security audits and mitigate any identified risks.


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Standardize your IT request workflow with a centralized work request process

Streamline IT
Workflows

Standardize your IT request workflow with a centralized work request process. Prioritize tasks, assign IT staff and ensure that you achieve service level agreements. Monitor your team with flexible reports and dashboards that keep you updated in real time.


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SmartSuite is mobile-enabled to take your work on the go

Keep IT Working
From Any Device

Stay connected to critical IT information, tickets and device information no matter where you are or what device you're using. With native iOS and Android apps, SmartSuite keeps you in the loop whether you're on site or on the go. Share files, images, updates and other feedback to resolve problems, close tickets and keep IT processes moving.

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How SmartSuite Works For Your Teams

Monitor Your Work With IT Dashboards

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Explore All Features

Information Technology

Click on the cards below to view a live, read only version of the solution template.
Securely create, receive, and track work requests from your team, customers, or outside contractors

Click to view live interactive demo of the solution

IT Work Request

Securely create, receive, and track work requests from your team, customers, or outside contractors. Assign work with easy-to-customize workflows and automations from start to finish.

Securely create, receive, and track work requests from your team, customers, or outside contractors
https://app.smartsuite.com/shared/pb7v5n6n/shared-solution/wYNxBGdCi2/
This solution is for internal IT departments to capture and resolve internal technology issues within their scope of responsibility

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IT Help Desk

This solution is for internal IT departments to capture and resolve internal technology issues within their scope of responsibility.

This solution is for internal IT departments to capture and resolve internal technology issues within their scope of responsibility
https://app.smartsuite.com/shared/pb7v5n6n/shared-solution/CqUvEsGAOA/
Capture critical data, maintenance schedules, equipment lifecycle, value estimates and more

Click to view live interactive demo of the solution

IT Asset Tracker

Keep track of IT assets issued to employees or implemented in networks, facilities and workspaces. Capture critical data, maintenance schedules, equipment lifecycle, value estimates and more.

Capture critical data, maintenance schedules, equipment lifecycle, value estimates and more
https://app.smartsuite.com/shared/pb7v5n6n/shared-solution/Rwue0glqRg/
Create, maintain and share rules and procedures for all individuals accessing and using an organization’s IT assets and resources

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IT Security Policies

Create, maintain and share rules and procedures for all individuals accessing and using an organization’s IT assets and resources.

Create, maintain and share rules and procedures for all individuals accessing and using an organization’s IT assets and resources
https://app.smartsuite.com/shared/pb7v5n6n/shared-solution/gUM8dlYCtr/
This solution ensures a record of visibility into the how well security procedures are being adhered to

Click to view live interactive demo of the solution

IT Security Audits

Are the IT Security Policies you created being followed? This solution ensures a record of visibility into the how well security procedures are being adhered to.

This solution ensures a record of visibility into the how well security procedures are being adhered to
https://app.smartsuite.com/shared/pb7v5n6n/shared-solution/l0Y2aDQUXV/
Maintain a central repository of all your software licenses and cloud subscription accounts

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Software Licenses

Maintain a central repository of all your software licenses and cloud subscription accounts. Attach contracts or agreements, and manage permissions to control access to license data.

Maintain a central repository of all your software licenses and cloud subscription accounts
https://app.smartsuite.com/shared/pb7v5n6n/shared-solution/fswhtW33aR/

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