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Information Technology

Information Technology

Raise the bar with solutions designed to streamline critical IT processes, organize projects and remove traditional obstacles on the road of an ever-changing technology landscape.

SmartSuite optimizes information technology workflow
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Track
Tickets & Issues

Deploy help desk and issue management solutions that adapt to your ideal business processes. Roll up metrics into dashboards to spot trends and keep sight of critical items.

Deliver
Innovations

Manage internal IT projects to deploy the latest and greatest technology solutions to keep the operational gears turning within your teams.

Elevate
IT Governance

Draft and publish IT policies and procedures in one shared space. Ensure your IT strategy works with your business goals. And so much more.

Streamline
IT Operations

Centralize workflow. Automate actions. Keep processes flowing smoothly. Give your IT team some proven IT help.

How SmartSuite Works for Your Team

SmartSuite unites your information, processes and collaboration tools. See how our key features can be used to help your team reach its goals.

Get Dynamic Dashboards for Techies

Slice and dice data, track help tickets, work requests, and more in dynamic interactive dashboards. Drill into the details to identify root cause issues and continuously improve.

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Collaborate in Real-Time

Create a culture of collaboration, tapping expertise and asking critical questions to tackle issues as they appear. Start conversations anytime, directly where the work is being done.

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Automatically Prioritize Tasks

Use integrated task management to respond efficiently and reach out proactively, with triggers to push and pull action during daily work.

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Create Teams & Manage Workflow

Triage and escalate. Map your resources to manage inbound issues and automate escalations to make sure hot items get the right response.

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Integrate with Adjacent IT Tools

Connect your favorite tools. Automatically pull in your data from multiple apps and finally have all your team’s work in one place.

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Automate Tasks

Automate workflow processes to keep your technology engine running while you sleep — and make sure you actually get to sleep.

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Stay in the Know

React to the needs of your organization in real time. Support team members on the front-lines of delivery and ensure they have the technology resources they need when they need them.

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Trust Your Data is Protected

Rest easy knowing your data is safe and secure on leading infrastructure and security protocols.

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Explore All Features

Information Technology

ecurely create, receive, and track work requests from your team, customers, or outside contractors

IT Work Request

Securely create, receive, and track work requests from your team, customers, or outside contractors. Assign work with easy-to-customize workflows and automations from start to finish.

ecurely create, receive, and track work requests from your team, customers, or outside contractors
This solution is for internal IT departments to capture and resolve internal technology issues within their scope of responsibility

IT Help Desk

This solution is for internal IT departments to capture and resolve internal technology issues within their scope of responsibility.

This solution is for internal IT departments to capture and resolve internal technology issues within their scope of responsibility
Make the most of your IT budget by prioritizing the right technology projects. This solution is for internal IT teams looking to add value to business operations.

Technology Projects

Make the most of your IT budget by prioritizing the right technology projects. This solution is for internal IT teams looking to add value to business operations.

Make the most of your IT budget by prioritizing the right technology projects. This solution is for internal IT teams looking to add value to business operations.
Capture critical data, maintenance schedules, equipment lifecycle, value estimates and more

IT Asset Tracker

Keep track of IT assets issued to employees or implemented in networks, facilities and workspaces. Capture critical data, maintenance schedules, equipment lifecycle, value estimates and more.

Capture critical data, maintenance schedules, equipment lifecycle, value estimates and more
Create, maintain and share rules and procedures for all individuals accessing and using an organization’s IT assets and resources

IT Security Policies

Create, maintain and share rules and procedures for all individuals accessing and using an organization’s IT assets and resources.

Create, maintain and share rules and procedures for all individuals accessing and using an organization’s IT assets and resources
This solution ensures a record of visibility into the how well security procedures are being adhered to

IT Security Audits

Are the IT Security Policies you created being followed? This solution ensures a record of visibility into the how well security procedures are being adhered to.

This solution ensures a record of visibility into the how well security procedures are being adhered to
Maintain a central repository of all your software licenses and cloud subscription accounts

Software Licenses

Maintain a central repository of all your software licenses and cloud subscription accounts. Attach contracts or agreements, and manage permissions to control access to license data.

Maintain a central repository of all your software licenses and cloud subscription accounts

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Coming Soon !

Our awesome native apps are coming along and will be published really soon !

Will be available by January 1, 2022