Issues Management: AI-Powered Trend Analysis

Issues Management now includes AI-powered trend analysis that scans your entire active issues library — across every type, source, and business unit — and surfaces meaningful trends automatically.
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Key highlights

• Automated Trend Detection: An AI trend analysis automation reviews every active issue across all types, sources, and business units, then writes a structured trend record for each meaningful pattern it finds — not isolated one-offs.
• Auto-Populated Trend Records: Each trend comes back with a severity level, category/type, root-cause driver, summary, predicted impact, recommended actions, and links to the supporting issues and business units, all filled in by the AI.
• Trends Dashboard: A one-stop dashboard rolls everything up into top-line metrics (new trends, active high-severity, average risk/impact score, closed/resolved) plus breakdowns by driver, status and category, and business unit.
• Interactive Filtering: A filter widget slices the entire dashboard live by business unit, severity, or driver, so a single rolled-up report answers many questions and can be shared for board reporting without rebuilding views.
• Bring Your Own AI Model: The analysis runs on your own authenticated model, whether a frontier model or a custom LLM, with no SmartSuite model trained on your data.
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How it works

• Add the Issues Trends table: Add the Issues Trends table to your Issues Management solution, alongside your existing issues and remediation tables.
• Configure the AI Trend Analysis automation: Set the trigger to run on a schedule (daily, several times a day, weekly), continuously, or on a button click, and point it at your active issues.
• Data fed to the model: The automation feeds each issue's name, description, root cause, source, impact, status, and business-unit links into your chosen model using a prompt you can tailor.
• Review and drill-down: Review the generated trends on the dashboard and drill from any metric into the trends, then into the individual issues driving them.
• Assign actions and owners: Assign target resolution dates, recommended actions, reviewers, and escalation levels to move from insight to response.
• Replicate across GRC: Apply the same prompt-and-dashboard pattern across compliance gaps, risk areas, or incidents to bring AI trend analysis anywhere in your GRC workflows.
• Board reporting and security: Share the dashboard behind SSO for view-only board reporting, with all filtering intact.