Issues Management Product

Audit findings, control gaps, and operational issues only matter if someone closes them, with the trail to prove it. SmartSuite's Issues Management solution provides a centralized, end-to-end framework for identifying, tracking, investigating, and resolving issues, findings, and exceptions across the enterprise.
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Key highlights

• Centralized Issue Lifecycle Management: Run identification, evaluation, remediation, exception handling, and closure from a single system of record.
• Structured Issue Tracking: Document findings, control gaps, and operational issues identified through audits, assessments, monitoring, and other governance processes.
• Remediation Workflows and Action Tracking: Define, assign, and track remediation plans and corrective actions to ensure accountability and timely resolution.
• Exception Management: Formally approve and monitor deviations from policies or controls, including expiration tracking, review cycles, and ongoing oversight.
• Connected GRC Linkage: Tie issues to risks, controls, audits, and assessments so impact and root cause are visible without leaving the record.
• Dashboards and Reporting: See real-time visibility into open issues, remediation progress, overdue actions, issue trends, and exception status.
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How it works

• Issues are created through structured intake with fields for severity, impact, source, root cause, ownership, and supporting context.
• Each issue is reviewed to determine required response actions, including remediation plans, corrective actions, or formal exception requests where applicable.
• Teams define remediation plans, assign owners, set milestones, and track progress through linked action items and workflow stages.
• Exception requests are documented, reviewed, approved when appropriate, and monitored through expiration and notification workflows.
• Dashboards and analytics provide real-time visibility into open issues, overdue activities, exception status, and overall governance effectiveness.
• Optional AI features can draft remediation plans, suggest responses, surface recurring patterns, and produce management summaries, with human review retained throughout.
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GRC, audit, and operations teams get one accountable place to drive every issue and exception through to closure, with the trend data and audit trail boards and regulators expect.