Operational Resilience Product

Regulators in financial services and beyond are no longer asking whether organizations have a continuity plan, they are asking how their critical services hold up under severe disruption. SmartSuite's Operational Resilience solution provides a unified, enterprise-wide framework for mapping critical services, assessing vulnerabilities, coordinating response and recovery, and aligning with evolving regulatory expectations.
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Key highlights

• End-to-End Operational Resilience Lifecycle Management: Run service mapping, impact analysis, testing, response, and recovery from a single system of record.
• Critical Business Service Mapping: Map essential services and their dependencies across systems, vendors, processes, people, and facilities.
• Integrated Resilience Workflows: Connect business continuity planning, incident management, crisis response, and recovery into a unified operational framework.
• Scenario Testing and Simulation: Run severe-but-plausible disruption tests and tabletop exercises to validate readiness and refine recovery strategies.
• Impact Tolerance Tracking: Define and monitor impact tolerances and recovery objectives that align directly with regulatory expectations.
• Dashboards and Reporting: Provide real-time visibility into resilience metrics, dependency mapping, control health, and recovery readiness for leadership.
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How it works

• Organizations define critical services and map them to supporting processes, systems, vendors, personnel, and facilities to build a complete resilience model.
• Recovery objectives and impact tolerances are set using inputs from Business Impact Analysis and the underlying dependency map.
• Teams evaluate resilience through severe-but-plausible disruption scenarios and tabletop exercises to validate that plans hold up under pressure.
• Integrated incident, crisis, and continuity workflows coordinate response and recovery actions across the teams that need to act together.
• Dashboards and analytics provide a continuous view of resilience metrics, gaps, dependencies, and recovery readiness across the enterprise.
• Optional AI features can flag resilience gaps, forecast disruption impacts, and recommend mitigations, with human oversight retained throughout.
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Resilience leaders get a connected operational picture and a defensible regulatory story, with critical services, impact tolerances, testing evidence, and recovery readiness all sitting in one platform.