SmartSuite for the Configuration Manager
The Configuration Manager owns service configuration management: the CMDB, the configuration items in it, their relationships to services and the data quality rules that keep it trustworthy. They make sure incident, change, asset and risk processes work from one accurate picture of the estate.
What you own
- Own the configuration management plan, CMDB scope and data model
- Define configuration item types, attributes and relationships to services
- Control changes to configuration records and run audits for accuracy
- Integrate discovery, asset and cloud sources into the CMDB
- Provide impact analysis for changes and incidents from service maps
- Report CMDB completeness, accuracy and audit results
Where the role sits
Each name opens that role's page.
Reports to
Direct reports
Works closely with
GRC processes
The shared GRC process map, highlighted for this role.
Owns
accountable for the process
Touches
contributes or approves
Depends on
consumes its output
How SmartSuite helps, suite by suite
Each card is the persona record from that suite's Users tab.
How they use the IT Service Management suite
CMDB management
Maintains structured CI records and relationships.
Impact analysis
Evaluates downstream effects of changes or outages.
Asset governance
Connects CIs to incidents, problems, and changes for full lifecycle visibility.
Suites that serve this role
How SmartSuite supports this role
Asset config. Maintains configuration items, attributes and service relationships in a CMDB with audit history and data quality rules.
Change. Provides impact analysis for change requests from the service map and records configuration updates after deployment.
Incident. Links incidents and problems to the configuration items affected for faster diagnosis.
Continuity. Supplies the system and dependency inventory that DR and continuity plans rely on.
Reporting. Reports CMDB completeness, accuracy and audit results to IT leadership.
Industry reference
ITIL 4's service configuration management practice and ISO/IEC 20000-1:2018 clause 8.2.6 define the discipline: configuration items, their relationships to services and controlled, audited records. The CMDB underpins controls in NIST CSF 2.0's Identify function, ISO/IEC 27001:2022 Annex A 8.9 (configuration management), CIS Controls 1 and 4 and NIST SP 800-53's CM family for federal systems; DORA requires EU financial entities to map ICT assets and dependencies for important functions.
In their words
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