SmartSuite for the Physical Security Director
The Physical Security Director oversees facility security, access control, guard operations, incident response and safety programmes across locations. They track security incidents and checks, manage guard and security vendors and report physical security risk to leadership.
What you own
- Set physical security strategy, standards and policies
- Oversee access control, guard operations and control room monitoring
- Manage security incident response and investigations
- Run inspections and security compliance checks across locations
- Manage guard and security technology vendors
- Report physical security incidents and risk to leadership
Where the role sits
Each name opens that role's page.
Reports to
Direct reports
Works closely with
GRC processes
The shared GRC process map, highlighted for this role.
Owns
accountable for the process
Touches
contributes or approves
Depends on
consumes its output
How SmartSuite helps, suite by suite
Each card is the persona record from that suite's Users tab.
How they use SmartSuite
Loss Prevention
Tracks theft and damage incidents.
Asset Risk Analysis
Identifies recurring loss patterns.
Mitigation Planning
Coordinates corrective actions.
How they use SmartSuite
Task assignment
Dispatches guards and responders during incidents.
Situation awareness
Monitors active incidents and updates.
Reporting
Reviews shift activity and handover notes.
How they use SmartSuite
Operational management
Tracks incidents, patrols, and open actions.
Policy enforcement
Ensures consistent execution of security procedures.
Performance monitoring
Reviews KPIs such as response time and closure rates.
How they use SmartSuite
Incident workflow management
Assigns, reviews, and resolves incidents using guided workflows.
Shift & patrol coordination
Schedules guard duties, tracks patrols, and monitors coverage gaps.
Training & certification tracking
Monitors guard training, renewals, and compliance requirements.
How they use SmartSuite
Operational monitoring
Tracks real-time incident logs, patrol activities, and shift schedules.
Process automation
Automates escalations, notifications, and task assignments during incidents.
Performance analytics
Reviews dashboards measuring response times, case closure rates, and false alarm metrics.
How they use SmartSuite
Security Oversight
Reviews incidents, response times, and threat trends across locations.
Risk Management
Identifies high-risk sites and recurring issues.
Executive Reporting
Delivers board-ready summaries on security posture and improvements.
How they use the Operational Resilience & Business Continuity suite
Incident oversight
Monitors and prioritizes physical security events.
Safety programs
Tracks inspections and safety compliance across locations.
Vendor coordination
Manages guard vendor activities and performance.
Suites that serve this role
How SmartSuite supports this role
Incidents. Registers physical security incidents with severity, response tasks and investigation records.
Inspections. Tracks inspections and safety compliance checks across locations with evidence.
Vendors. Manages guard vendor activities, performance and contracts.
Reporting. Reports incident trends, inspection completion and open actions to leadership.
Industry reference
ASIS International's physical security standards and ISO 22361:2022 for crisis management frame the role, with sector rules such as the FFIEC's physical-security expectations for banks, HIPAA facility access controls in healthcare, FedRAMP and NIST SP 800-53 physical controls for federal systems and PCI DSS Requirement 9 for card-processing environments.
In their words
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