SmartSuite for the Chief Operating Officer
The Chief Operating Officer runs the operating model: processes, services, operational performance and the risks and resilience that protect delivery. They own operational KPIs across functions and make sure remediation of operational risk is effective.
What you own
- Own the operating model, processes and operational KPIs
- Lead operations, shared services and functional operations leaders
- Monitor operational risk, resilience and remediation
- Drive process improvement and operational investment
- Sponsor enterprise service and programme delivery
- Report operational performance to the CEO and board
Where the role sits
Each name opens that role's page.
Reports to
Direct reports
Works closely with
GRC processes
The shared GRC process map, highlighted for this role.
Owns
accountable for the process
Touches
contributes or approves
Depends on
consumes its output
How SmartSuite helps, suite by suite
Each card is the persona record from that suite's Users tab.
How they use SmartSuite
How they use SmartSuite
How they use the Supply Chain Operations suite
Operational oversight
Reviews supply chain health, fulfillment rates, and risk exposure.
Performance monitoring
Tracks service levels, delays, and exception trends.
Executive reporting
Delivers leadership-ready summaries on operational readiness and resilience.
How they use the Business Operations suite
Data visualization
Creates dashboards highlighting trends and operational KPIs.
Process optimization
Identifies inefficiencies through data analysis and recommends improvements.
Reporting automation
Automates recurring performance reports for leadership.
How they use the Business Operations suite
Workflow oversight
Monitors task assignments, completion rates, and deadlines.
Team collaboration
Coordinates work across roles through shared dashboards and comments.
Continuous improvement
Identifies recurring issues and refines processes using operational insights.
How they use the Business Operations suite
Process visibility
Tracks operational workflows and identifies bottlenecks in real time.
Standardization
Deploys templates and best practices for consistent execution.
Reporting
Delivers monthly and quarterly summaries to executive leadership.
How they use the Portfolio & Financial Management suite
Enterprise oversight
Monitors KPIs across business units to evaluate performance and uncover bottlenecks.
Strategic alignment
Links departmental goals, OKRs, and initiatives to company-wide strategy.
Performance governance
Reviews efficiency trends, identifies improvement opportunities, and tracks progress.
How they use the Enterprise Risk Management suite
Operational risk monitoring
Tracks risks affecting business operations, services, and processes.
Trend analysis
Reviews risk patterns and emerging operational exposures over time.
Issue oversight
Monitors remediation progress for risks impacting delivery and performance.
How they use SmartSuite
How they use the Finance Operations suite
Spend tracking
Monitors operational spend against budgets and forecasts.
Forecast alignment
Ensures operational plans align with approved financial assumptions and constraints.
Request approvals
Reviews and approves financial requests tied to operations, projects, or vendors.
How they use SmartSuite
Suites that serve this role
How SmartSuite supports this role
Operations. Tracks operational KPIs, processes and improvement initiatives across functions in one view.
Risk issues. Monitors operational risks, KRIs and remediation effectiveness with linked issues.
Operational resilience. Shows resilience readiness and crisis status for the services operations depends on.
Reporting. Produces executive operational dashboards from source records.
Industry reference
COSO ERM (2017) and ISO 22301:2019 frame the operational risk and resilience the COO owns, and in financial services the Basel operational risk principles, UK operational resilience rules and DORA make operational accountability a supervised duty.
In their words
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