SmartSuite for the Security Operations Manager
The Security Operations Manager leads the SOC and security incident response: alert triage, playbooks, containment, escalation and the metrics that show how fast threats are detected and closed. They coordinate analysts and responders and report SOC performance to the CISO.
What you own
- Run the security operations centre and shift coverage
- Own alert triage, prioritisation and escalation
- Maintain response playbooks for high-priority incidents and breaches
- Lead security incident response and post-incident reviews
- Coordinate with IT operations, crisis management and legal during incidents
- Report SOC metrics such as MTTD, MTTR and SLA adherence
Where the role sits
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Reports to
Direct reports
Works closely with
GRC processes
The shared GRC process map, highlighted for this role.
Owns
accountable for the process
Touches
contributes or approves
Depends on
consumes its output
How SmartSuite helps, suite by suite
Each card is the persona record from that suite's Users tab.
How they use SmartSuite
How they use SmartSuite
Incident Coordination
Assigns responders and tracks progress to resolution.
Shift Oversight
Reviews workload and coverage across sites.
Escalation Management
Ensures high-severity incidents are handled promptly.
How they use the Cyber & IT Risk suite
Alert management
Prioritizes, categorizes, and routes alerts automatically based on severity.
Response automation
Executes pre-configured workflows for containment, communication, and escalation.
Dashboards
Reviews live SOC metrics like alert volume, time-to-response, and closure rates.
How they use the Cyber & IT Risk suite
Incident oversight
Tracks security incidents, escalations, investigations, and closure timelines.
Team coordination
Manages assignments and automated tasks for analysts and responders.
Performance tracking
Monitors SOC metrics such as MTTR, MTTC, and SLA adherence.
Suites that serve this role
Products this role uses most
How SmartSuite supports this role
Incident. Launches structured playbooks for high-priority incidents and breaches and tracks cross-functional actions during investigations.
Monitoring event. Prioritises, categorises and routes alerts automatically by severity.
Security. Documents root causes, lessons learned and improvement actions from post-incident reviews.
Reporting. Reviews live SOC metrics such as alert volume, time to response and closure rates.
Industry reference
NIST SP 800-61 Rev. 3 (2025) and NIST CSF 2.0's Detect and Respond functions define the function; MITRE ATT&CK underpins detection engineering and ISO/IEC 27035 covers incident management. Reporting clocks shape the playbooks: SEC four-business-day disclosure of material incidents, the 36-hour bank notification rule, NYDFS 72-hour notice, DORA and NIS2 staged reporting from 24 hours, HIPAA's 60-day breach rule and one-hour reporting to CISA for US federal agencies.
In their words
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