GRC & Resilience
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Risk Management

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Product Overview

Deliver Connected, Student-Centered Services Across the InstitutionSmartSuite’s Student Services & Case Management software provides a structured, scalable system to manage student interactions, service requests, and case workflows across departments. It enables institutions to move from fragmented support systems to a unified, student-centered service model.Institutions can manage:Student service requests and inquiriesAdvising and support casesFinancial aid and administrative workflowsCross-department student interactionsWith a centralized system of record, institutions gain full visibility into each student’s journey and all associated interactions.SmartSuite delivers real-time coordination across departments, ensuring that student cases are handled efficiently and consistently.As part of SmartSuite’s connected platform, Student Services & Case Management integrates directly with:Academic Curriculum & Scheduling Hub for academic contextFaculty & Staff Management for advisor coordinationOperational workflows for approvals and processesReporting & Analytics for student service performanceExternal student systems (via integration)This ensures that student services are not siloed—but part of a connected student experience platform.The result is a student services system that is:Centralized and student-focusedCoordinated across departmentsTransparent and efficient.

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Core Capabilities

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Student Case ManagementTrack and manage student cases across departments.

Request Intake & RoutingCapture student requests and route them to appropriate teams.

Cross-Department CoordinationEnsure collaboration across advising, financial aid, and administration.

Student Journey TrackingMaintain a complete view of student interactions and history.

Workflow Automation & EscalationAutomate processes and ensure timely resolution.

Communication & Collaboration ToolsEnable teams to coordinate responses efficiently.

The Student Services LifecycleSmartSuite supports the lifecycle of student services — from request intake through resolution and continuous improvement.

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Capture Student RequestsReceive inquiries and service requests.

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Route and Assign CasesDirect cases to appropriate teams.

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Manage and Resolve CasesCoordinate actions and provide support.

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Track Progress and OutcomesMonitor case status and performance.

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Analyze and Improve ServicesUse insights to optimize student experience.

Who Uses This Solution

Student Services & Case Management supports teams responsible for delivering student support and services.

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Frequently Asked Questions

Answers to common questions about SmartSuite’s pricing models, plan options, and onboarding programs.

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Build Trust and Control in Your AI SystemsSmartSuite delivers a complete GRC suite that connects AI governance with risk, compliance, and operational workflows.