Governance, risk and compliance

SmartSuite for the Business Continuity Analyst

The Business Continuity Analyst supports the resilience program with data collection, test coordination, reporting and performance analysis. They aggregate BIA data, test results and plan updates, run notifications for testing cycles and build dashboards of recovery times and readiness.

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What you own

The Business Continuity Analyst supports the resilience program with data collection, test coordination, reporting and performance analysis.

  • Collect and validate BIA data and plan updates
  • Coordinate testing cycles, notifications and assignments
  • Aggregate test results and track completion
  • Maintain the dependency and asset data behind plans
  • Build dashboards of recovery times, compliance rates and maturity
  • Prepare program reporting for the resilience lead

At a glance

The GRC processes this role owns, touches and depends on.

Owns

accountable for the process

resilience

Touches

contributes or approves

reporting

Depends on

consumes its output

risk, third-party

How the GRC processes connect

Three lines of defense set the frame; the chain shows where each process hands off to the next. Colors follow the role: navy is owned, blue is touched, gray is depended on.

Reporting lines

Who this role reports to, who reports to them, and the peers they work with most.

Reports to

Business Continuity Manager

Business Continuity Manager

See the role

Direct reports

Works closely with

Recovery Plan Owner

Recovery Plan Owner

See the role
Resilience Testing Lead

Resilience Testing Lead

See the role
Risk Analyst

Risk Analyst

See the role

How SmartSuite supports this role

Lead

Operational resilience. Aggregates BIA data, test results and plan updates in a unified system and manages notifications and assignments for testing cycles.

Issues and actions. Tracks testing follow-ups and plan gaps with owners and dates.

Reporting. Creates dashboards showing recovery times, compliance rates and maturity benchmarks.

Products this role uses most

Operational Resilience
Define critical services, map dependencies, and validate recovery strategies to ensure business continuity, regulatory alignment, and organizational resilience.
Business Impact Analysis (BIA)
Quantify the impact of disruptions, determine recovery objectives, and inform continuity strategies to strengthen organizational resilience.
Issues Management
Track and remediate issues across audits, risk, and compliance with structured workflows, clear ownership, and real-time visibility into resolution status.

Industry reference

ISO 22301:2019 requires a business impact analysis process, documented continuity plans and an exercise and testing program whose results are retained, which is the analyst's workload. The BCI Good Practice Guidelines describe the BIA method and the metrics, such as recovery time objectives and maximum tolerable periods of disruption, that the analyst tracks.

Regulators sample the records: FFIEC examiners and DORA supervisors in financial services, CMS surveyors checking emergency-preparedness testing in healthcare, FEMA continuity assessments in the public sector, and SOC 2 auditors reviewing availability evidence at technology providers.

Related roles

Business Continuity Manager

Business Continuity Manager

See the role

Frequently asked questions

What does a Business Continuity Analyst do for the resilience program?

The Business Continuity Analyst does the data work behind the resilience program: collecting and validating BIA data and plan updates, coordinating testing cycles with their notifications and assignments, aggregating test results and tracking completion, maintaining the dependency and asset data behind plans and building dashboards of recovery times, compliance rates and maturity. They prepare program reporting for the resilience lead. In SmartSuite that data sits in Operational Resilience and Business Impact Analysis (BIA).

How does SmartSuite help a Business Continuity Analyst run testing cycles?

SmartSuite aggregates BIA data, test results and plan updates in one system and manages the notifications and assignments for each testing cycle, so the analyst sets up the cycle once and the plan owners receive their tasks and reminders. Completion is tracked as results come in, which means the analyst can see who has tested, who is late and which results need review rather than reconciling replies from a mailbox.

How are testing follow-ups and plan gaps tracked?

Follow-ups from tests and gaps found in plans are logged in Issues Management with an owner and a date, and tracked to closure. The analyst can show the Recovery Plan Owner what their plan is missing and the Resilience Testing Lead which test outcomes still have open actions, and the resilience lead sees the whole list without asking. Closed items leave a record that the gap was found and fixed before the next cycle.

How does the analyst build dashboards of recovery times and readiness?

SmartSuite creates dashboards from the recorded BIA and test data showing recovery times, compliance rates and maturity benchmarks. Because the dashboards read from the same records the analyst maintains, they update as results arrive; the analyst's work shifts from assembling figures to validating the data behind them and explaining movements. The Business Continuity Manager uses the same dashboards for readiness reporting, so the two never work from different numbers.

What data does the analyst need in place to get started?

Start with the BIA data you already hold for business functions, the current plans and their owners and the last cycle of test results; Business Impact Analysis (BIA) holds the impact data and Operational Resilience the plans and tests. The dependency and asset data behind plans can be added as it is validated. New customers can start with SmartSuite Onboarding, a guided four-week program around one or two priority workflows, such as the first testing cycle. The Risk Analyst can read the same records for the risks the BIAs relate to.

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