SmartSuite for the Business Continuity Manager
The Business Continuity Manager maintains continuity plans, recovery procedures, contact trees and incident coordination for the organisation. They keep plans version-controlled and linked to business functions and BIAs, document exercises and their results, and share continuity updates across teams.
What you own
- Develop and maintain continuity and recovery plans for business functions
- Link plans to BIAs, critical processes and dependencies
- Maintain contact trees, call-out and notification arrangements
- Plan and document recovery exercises and results
- Coordinate the continuity response during incidents
- Track plan reviews, approvals and corrective actions
- Report recovery readiness to the resilience lead
Where the role sits
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Reports to
Direct reports
Works closely with
GRC processes
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Owns
accountable for the process
Touches
contributes or approves
Depends on
consumes its output
How SmartSuite helps, suite by suite
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How they use SmartSuite
Crisis activation
Launches coordinated response workflows for emergencies.
Real-time communication
Tracks responder updates and actions through live dashboards.
After-action reporting
Records lessons learned and identifies improvement areas.
How they use SmartSuite
Impact analysis integration
Links BIAs with enterprise risks and mitigation plans.
Plan management
Develops and maintains continuity plans, linking them to key business functions.
Testing & reporting
Tracks exercise results and recovery readiness dashboards for continuous improvement.
How they use the Operational Resilience & Business Continuity suite
Plan maintenance
Updates continuity plans with version tracking.
Testing & audits
Documents recovery exercises and results.
Communication
Shares continuity updates across teams.
Suites that serve this role
Products this role uses most
How SmartSuite supports this role
Operational resilience. Keeps continuity plans version-controlled and linked to key business functions and BIAs, with automated reminders for reviews and exercises.
Risk management. Links BIAs to enterprise risks and mitigation plans so continuity coverage follows the risk register.
Issues and actions. Tracks exercise results and corrective actions to closure.
Reporting. Provides recovery readiness dashboards for continuous improvement.
Industry reference
ISO 22301:2019 and its guidance standard ISO 22313 define the programme: business impact analysis, risk assessment, strategies, documented plans and an exercise programme. The BCI Good Practice Guidelines and DRI Professional Practices describe the practitioner's work.
Sector regulators test the plans. Banks are examined against the FFIEC Business Continuity Management booklet (2019) and, in the UK and EU, operational resilience rules and DORA; hospitals must meet CMS emergency preparedness rules, including annual testing; US federal agencies follow FEMA's Federal Continuity Directive 1 and NIST SP 800-34; technology providers evidence continuity for SOC 2 availability and ISO 27001 Annex A.
In their words
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