Governance, risk and compliance

SmartSuite for the IT Disaster Recovery Lead

The IT Disaster Recovery Lead owns the recovery of technology services after a disruption: recovery strategies, DR plans, recovery time and point objectives, failover testing and the link between IT recovery and business continuity plans.

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What you own

The IT Disaster Recovery Lead owns the recovery of technology services after a disruption: recovery strategies, DR plans, recovery time and point objectives, failover testing and the link between IT recovery and business continuity plans.

  • Own IT disaster recovery plans and recovery strategies
  • Set and validate RTOs and RPOs with business continuity
  • Plan and run DR tests and failover exercises
  • Maintain the inventory of critical systems and dependencies
  • Coordinate recovery during IT incidents and disasters
  • Track DR test findings and remediation

At a glance

The GRC processes this role owns, touches and depends on.

Owns

accountable for the process

resilience

Touches

contributes or approves

issues-actions, reporting

Depends on

consumes its output

risk

How the GRC processes connect

Three lines of defense set the frame; the chain shows where each process hands off to the next. Colors follow the role: navy is owned, blue is touched, gray is depended on.

Reporting lines

Who this role reports to, who reports to them, and the peers they work with most.

Reports to

IT Operations Director

IT Operations Director

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Direct reports

Works closely with

Business Continuity Manager

Business Continuity Manager

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Systems Administrator

Systems Administrator

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Incident and Problem Manager

Incident and Problem Manager

See the role
Chief Information Security Officer

Chief Information Security Officer

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Head of Operational Resilience

Head of Operational Resilience

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How SmartSuite supports this role

Lead

Operational resilience. Holds DR plans, RTO/RPO targets and test schedules linked to the business services they support.

Issues and actions. Tracks DR test findings and remediation to closure.

Reporting. Reports recovery readiness against targets to resilience and IT leadership.

Products this role uses most

Operational Resilience
Define critical services, map dependencies, and validate recovery strategies to ensure business continuity, regulatory alignment, and organizational resilience.
Business Impact Analysis (BIA)
Quantify the impact of disruptions, determine recovery objectives, and inform continuity strategies to strengthen organizational resilience.
Configuration Management (CMDB)
Track systems, applications, and dependencies in a CMDB that feeds incident, change, and service workflows.
Issues Management
Track and remediate issues across audits, risk, and compliance with structured workflows, clear ownership, and real-time visibility into resolution status.

Industry reference

ISO/IEC 27031 and NIST SP 800-34 Rev. 1 define ICT readiness and contingency planning; ITIL 4's service continuity management practice and ISO/IEC 27001:2022 Annex A 5.30 require it as part of service and security management; ISO 22301 ties IT recovery to business impact.

Regulators test recovery. The FFIEC BCM booklet and DORA require backup policies and tested recovery for financial entities; the HIPAA Security Rule requires a contingency plan with data backup, disaster recovery and testing (45 CFR 164.308(a)(7)); federal systems follow NIST SP 800-53 contingency controls; technology providers evidence recovery for SOC 2 availability commitments.

Related roles

IT Operations Director

IT Operations Director

See the role

Frequently asked questions

What does the IT Disaster Recovery Lead own?

The IT Disaster Recovery Lead owns the recovery of technology services after a disruption: the DR plans and recovery strategies, the recovery time and recovery point objectives set and validated with business continuity, the DR tests and failover exercises, the inventory of critical systems and their dependencies, and the coordination of recovery when an IT incident or disaster is live. They track test findings and remediation, which is how the plans improve between tests.

How does SmartSuite help an IT Disaster Recovery Lead manage DR plans and targets?

Operational Resilience holds DR plans, RTO and RPO targets and test schedules linked to the business services they support, so each plan shows which services depend on it and whether its targets meet the tolerances the Business Continuity Manager set. Business Impact Analysis (BIA) supplies those tolerances, and Configuration Management (CMDB) holds the critical systems and dependencies the plan recovers. The test schedule sits against the plan, so overdue tests are visible before an auditor finds them.

What happens to DR test findings after a failover exercise?

DR test findings and remediation are tracked to closure in Issues Management, so each finding from a failover exercise has an owner, a due date and evidence when it is fixed, and the next test can confirm it. The Systems Administrator and Incident and Problem Manager see the same actions, which is how a finding about a backup gap or a dependency nobody documented becomes a change rather than a line in a test report.

How does this role report recovery readiness to resilience and IT leadership?

SmartSuite reports recovery readiness against targets to resilience and IT leadership from the plans, tests and open findings as they stand. The IT Disaster Recovery Lead can show the IT Operations Director and Head of Operational Resilience which systems have tested plans that meet their RTO and RPO, which tests are overdue and which findings remain open. That is the tested recovery evidence the FFIEC BCM booklet, DORA, the HIPAA Security Rule and SOC 2 availability commitments ask for.

How long does it take to bring DR plans into SmartSuite?

New customers can start with SmartSuite Onboarding, a guided four-week program around one or two priority workflows. For the IT Disaster Recovery Lead the first workflow is the DR plan set: load the inventory of critical systems with their dependencies, attach each DR plan with its RTO and RPO targets, and link the plans to the business services they support so the resilience and IT views agree. Setting the test schedule then puts the exercise cycle on a calendar, and the first test's findings start the remediation record.

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