Are you trying to determine whether ServiceNow or Freshservice is the better ITSM solution for your organization?
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The August 2025 release brings some of the most transformative updates yet, combining intelligent automation with powerful customization options. Highlights include the new AI Assist: Custom Prompt (BETA) for building AI-powered workflows, enhanced record layouts with tabs and conditional tabs, seamless PDF generation via DocsAutomator, and improved record detail widgets.
SmartSuite, the leading no-code platform for managing enterprise workflows and GRC processes, today announced a strategic integration with X-Analytics, the industry leader in cyber risk economics management.
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