
Are you trying to determine whether ServiceNow or Freshservice is the better ITSM solution for your organization?
The August 2025 release brings some of the most transformative updates yet, combining intelligent automation with powerful customization options. Highlights include the new AI Assist: Custom Prompt (BETA) for building AI-powered workflows, enhanced record layouts with tabs and conditional tabs, seamless PDF generation via DocsAutomator, and improved record detail widgets.

SmartSuite, the leading no-code platform for managing enterprise workflows and GRC processes, today announced a strategic integration with X-Analytics, the industry leader in cyber risk economics management.